Cubic Transportation Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Cubic Transportation System did not address my complaint. They mentioned the $20 refund that I received as transit value on my existing account -- that is only half of the amount that I entered in the machine and lost. I already stated that I received a refund for $20, which is what appeared on my receipt and what was recorded in their system when I went to the Customer Service office. However my claim relates to an additional $20 which were never recorded by the vending machine. Since I am absolutely positive that the machine "ate" this additional $20-bill, I would like Cubic to cross-reference the cash revenues from that vending machine on Sunday 4/26/2015.
Regards,
[redacted]

Dear [redacted],
Refunds are reviewed and approved by CTA and the information requested on the opt-out form is information CTA has requested in order to consider a refund for approval.  The balance on your account is only $8.50 which does not meet the minimum balance of $10...

so I will move this balance to your husband's account and send the information provided for him over for their review.  You specific account has been closed.  We will follow up with you once we have received approval.Account Refunds are not provided except in the following situations:
Registered account holders who are unable to deplete their Ventra Transit Account due to an unplanned move or relocation out of the State of Illinois may request a refund of remaining Transit Value on a registered Ventra card with a minimum balance of $10, which will be mailed to their new address. Account holders must submit the Out-of-State Refund Request along with supporting documentation to officially close their account and receive a refund of pending Transit Value and/or passes.
I called and left a message for you to call me on my direct number. I was in meetings all day yesterday and is the reason I was unable to personally call you back.  I promise we will get this taken care of for you.  Thank you [redacted]!
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
This was not the step that Ventra had wanted to take when I spoke with customer service agents. When I spoke to them, they were only willing to make the $100 as a pay-per-ride on my card. It was not until I filed this complaint with the Revdex.com that the $100 disappeared from my Ventra card. Thank you for this action and I will keep an eye on my bank account to make sure that it shows up.
Regards,
[redacted]

Dear Ms. [redacted],Thank you for your time this morning.  I have registered your new card to your account and cleaned up the account so that you can better use our self-service options.  Please let me know if I am able to assist you in the future.Thank you,[redacted]

Dear Ms. [redacted],
My apologies for the delayed follow up on this complaint.
Reviewing the complaint and your Ventra account, I see that this issue was resolved on May 14, 2014.
Per Support Incident #[redacted], you received a refund from the retailer and your...

account balance was adjusted.
We apologize for any inconvenience.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.This was not the step that Ventra had wanted to take when I spoke with customer service agents. When I spoke to them, they were only willing to make the $100 as a pay-per-ride on my card. It was not until I filed this complaint with the Revdex.com that the $100 disappeared from my Ventra card. Thank you for this action and I will keep an eye on my bank account to make sure that it shows up. Regards,
[redacted]

Dear Mr. [redacted],
Thank you for your time today.  Per our conversation you will call me directly if this were to happen in the future and since you have used all the tickets that were dispensed we are requesting to close this complaint.
Thank you,
[redacted]

Revdex.com:About 6-8 weeks ago I filed a complaint about Cubic Operation/ Ventra. The Revdex.com complaint number is: 10105322. The complaint was regarding the Ventra transit card machine charged and dispensed more transit cards than I needed. When I addressed both my concern and showed my receipt showing I had only purchased the One Day pass- Ventra told me they don't do refunds. Hense, I filed my complaint in late June. On July 30th, I receieved a message from the Revdex.com stating Cubic has sent me a message. The message was from [redacted] stating he will refund me the $50 overrage, once I provide him a copy of the receipt and the backs of the unused tickets. I emailed the requested documents to the email he provided, [redacted].[redacted]@cubic.com [redacted] , on July 31th. And have yet to receive a response from him as well as my refund. Unfortunately the complaint on the Revdex.com's end shows resolved, but it actually isn't. This week I sent another communication to [redacted] and have yet to receive a response.I'd like for the $50 I was over charged to be refunded back to me. I've been waiting nearly this entire summer to have this issue resolved.
Regards,
Renee [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10196611, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
More than half of the funds have not been used.  There is $20 on Transit ID [redacted] and $26 on ID [redacted].  While I agree that I have used funds, I didn't not want $60 to be applied to my account.  The first account number is for a student transit card in which I get unlimited fares, therefore I will never utilize the additional $20.  That card should have not been registered under my Ventra username, it was done in error when I spoke with a Ventra agents months prior when I switched my Chicago Card Plus account over to Ventra.  This error would have prevented the $20 error charge on that account.
Regards,
[redacted]

Dear Ms. [redacted],
My apologies for the delay in responding to this complaint, we were researching our system(s) and reports regarding this issue.
Based upon the information Mr. [redacted] provided, we investigated the transactions at the TVM at the Bryn Mawr station on February...

9, 2014.
Unfortunately, we are unable to substantiate the claim of the $20 lost at the TVM. 
Please find attached a copy of the report from that day for that machine.  The second line in the report indicates that $20 was the total amount of cash inserted into the machine and loaded into his account.  Please also find attached a screenshot of the value added by the customer to his Ventra account. 
We additionally investigated the cash reconciliation from that machine for that day, and did not find any anamolies in the cash collected vs. the transaction amounts.  ie.. there was no imbalance of the cash that collected vs. what was supposed to be collected.
Unless there is additional evidence of the additional $20 in question, we are unable to refund this amount to Mr. [redacted]. 
Sincerely,
[redacted]

Dear Ms. [redacted],I apologize for the issue you encoutered with the autoload feature and after researching your account I found that we requested a credit card reversal on 3/26/15 to have $100 returned to your debit account.  This process can take up to four weeks before you see...

the money back in your account; however your request was already submitted.  I called and left a message for you today with this information along with my direct phone number.  Please feel free to call me with any questions or concerns.Thank you,[redacted]

Dear Ms. [redacted],
I reviewed your account and found that a second replacement card was mailed to you and an adjustment was issued to that card.  I called today and left you a message with my direct number and ask that you give me a call if you have any questions or concerns.
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Thank you,
[redacted]

I have been incorrectly charged several times by this organization. I pay for a monthly, unlimited public transportation pass, yet I still get charged per ride sometimes as well. When contacting the company to resolve this issue, their policy is apparently (and I quote), "Oh well, we don't do refunds."
This is beyond frustrating that the customer has to pay for Ventra's own incompetency with their proprietary system. Apparently, this is the customer's fault. I simply wanted to be reimbursed for my inaccurate charges, and they refuse. How is this okay?? At this point, it's not even about the money, but instead about the principal. This is their mistake and they refuse to reimburse or cooperate.
The most frustrating part is they keep repeatedly insinuating I'm not using the card correctly (i.e. tapping my whole wallet instead of only the card, or double tapping), which is not the case. I made that mistake a couple years ago and now remove my card from my wallet. I have had to double tap a couple times, but that's only because their system did not read the card correctly and was not processed, so it requested I tap the card again.
They should own up to their mistakes and just reimburse the incorrect charges. HORRIBLE business practices. HORRID customer service. If this was any other business that didn't have a monopoly on the industry in Chicago, it would undoubtedly go under... quick.
I wish nothing but the worst upon Ventra and it's "leadership" that created this ridiculous policy.