Cubic Transportation Systems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[I did agree to any terms I have never used auto load before. Please refund me my 100 dollars, back to the debit card. I did not authorize this transaction.]
Regards,
[redacted]

Dear Ms. [redacted],You gave authorization for the charge when you accepted the terms and conditions when setting up autoload.  Your request does not meet the criteria for a refund per CTA's refund policy.  You can either convert the pass to transit value to be used to pay for any guests traveling with you or you can opt out of transit benefits for one month and use the pass you purchased.  These are the options I am able to provide to you. Thank you,[redacted]

Dear Ms. [redacted],
I have reached out to this customer in an attempt to resolve this complaint.
A support incident has also been created in the Ventra account documenting this issue.
Once I hear back from the customer, we will proceed with a resolution, and will...

keep you advised to the status.
Thanks for your patience on my late actions on this issue.
Sincerely,
[redacted]

Dear Ms. [redacted],The Ventra system offers many ways for you to check your balance, TVM, automated phone system, website, and mobile app.  It is the responsibility of the card holder to manage their account and ensure funds are available when traveling.  Anytime a negative balance is left unpaid it may cause issues when traveling.  We are willing to meet you in the middle on this issue and is why an adjustment has already been provided.  You are responsible for the remaining negative balance of $3.30. Thank you,[redacted]

Dear [redacted],You spoke to a supervisor on 6/19/15 and a request to have $20 returned to your credit card was submitted.  These can take two to three weeks for the funds to process back to your card.  I apologize for the confusion and frustration you experienced.Thank...

you,[redacted]

Hi,
Thank you for your time today.  Your card ending in [redacted] has been adjusted for the $20 you lost in the vending machine.  I sincerely apologize for the trouble you had.  Please let me know if you need any additional assistance.
 
Thank...

you,[redacted]

Dear Ms. [redacted],I apologize for the trouble that you had with the ticket that was purchased on 7/4/15.  I listened to the recorded phone call between you and the customer service agent where she asked if you could take the ticket to the Ventra Service Center to have tested. ...

We are unable to verify that a ticket is defective over the phone since we are unable to see or test the ticket.  Is it possible that you can mail it to us? The address is [redacted] [redacted].  Please reference [redacted] on the envelope or in a written note. I called today and left a message for you to call me directly.  Please call me back as soon as you can to discuss further.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I would like to thank Revdex.com for the help.I REITERATE HERE THAT THE REQUIREMENT OF THE PREVIOUS RESIDENCE IN CHICAGO DOES NEITHER FIT ANY [redacted] TERMS NOR REASONABLE.   MY FRIEND NEVER USED TO RENT OR OWN A HOUSE IN ILLINOIS.  WE HEREBY REQUEST AN ALTERNATIVE WAY (WITHOUT THE PREVIOUS ADDRESS REQUIREMENT).  MY FRIEND WILL REGISTER THE CARD ONCE THIS REQUEST HAS BEEN RESOLVED.
Regards,
[redacted]

Dear Ms. [redacted],
The pass was started on 10/1/2014 and the replacement card was requested on 10/9/14. Nine days of a 30 day pass was used and our normal turn around time for a replacement card to be received is 7 to 10 business days.  This means you should have received your replacement card by 10/23/14.  This would have given you eight days left on the pass.  I will be happy to adjust the pro-rated amount to your account.  There are several cards on your account and I want to ensure it is applied to the card you are using.  Please contact me at my direct number that I left in a message to you today so we can get this resolved.  Thank you for your time.
[redacted]

Dear [redacted],Thank you for providing feedback regarding the Ventra program.  I would like to apologize for any frustrations that you encountered with the replacement process.  There is not a charge to replace a defective card; however the card has to be taken to our service...

center located at [redacted] in [redacted] to have the card inspected and tested.  They are open Monday through Friday from 8:00am to 4:30pm. If found to be defective the card will be replaced at no charge.  If the card is damaged then there is a $5 fee to obtain a replacement.  We are working with CTA to improve the balance transfer process to make it easier and faster for customers. Thank you for your patience while we work through this process.  Please contact Ventra customer service with any questions or concerns and we will do everything we can to make your experience a pleasant one.  We are open Monday through Friday from 6:00am to 8:00pm and Saturday from 8:30am to 5:00pm.Thank you,[redacted]

Dear Ms[redacted],
I would like to talk to you about your complaint as I need more information in order to determine why your credit card was declined.  I left a message for you today with my direct number and ask that you give me a call at your
convenience.
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Thank you,
[redacted]

Dear Ms. [redacted],I apologize for the trouble that you had with the ticket that was purchased on 7/4/15.  I listened to the recorded phone call between you and the customer service agent where she asked if you could take the ticket to the Ventra Service Center to have tested.  We are unable...

to verify that a ticket is defective over the phone since we are unable to see or test the ticket.  Is it possible that you can mail it to us? The address is [redacted] [redacted].  Please reference [redacted] on the envelope or in a written note. I called today and left a message for you to call me directly.  Please call me back as soon as you can to discuss further.Thank you,[redacted]

Dear Ms. [redacted],I would like to apologize for any confusion that may have been caused regarding your balance.  I reviewed your account and found that an adjustment was made to your account for $174.00 on 5/8/2014 for the funds that were in your Chicago Card.  I have also attached a copy of...

the transaction history so you can see the date and time.  I called and left you a couple of messages with this information as well.  Please let me know if you have any questions or concerns.Thank you,[redacted]?

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted],You spoke to a supervisor on 6/19/15 and a request to have $20 returned to your credit card was submitted.  These can take two to three weeks for the funds to process back to your card.  I apologize for the confusion and frustration you experienced.Thank you,[redacted]

Hi,Based on the information provided and the status of the account your request for a refund does not meet the requirements as specified in the terms and conditions.  Your request is denied.  I provided all the information regarding account registration and refund requests in my previous response; however no action was taken to register the card or provide any information for a refund to be considered. Thank you,[redacted]

Dear Ms. [redacted],
I believe that we understand the disappointment Mr. [redacted] had with our previous response.
However, it appears that Mr. [redacted] has already started to utilize the account balance in question to pay for fares on the CTA.
His current account balance is $5.75, as a few rides were taken last week.  attached is a screen shot attachment of those transactions.
I believe that this recent activity is evidence that the account balance is available and can be utilized to pay for CTA fares.
It's our position that this complaint should now be resolved.
Thnak you,
[redacted]

Dear Ms. [redacted],
I reviewed your order and determined the charge was caused by autoload being set up on your account.  This can only be done by logging into your account online at ventra[redacted].com and choosing the option to turn it on.  It also requires you to agree to the...

terms and conditions of autoload which you have to click "I Accept" to continue.  I'm not sure why this was turned on since you state you receive a monthly pass from your employer; however it was and is the reason for the charge.  There was nothing done fraudulently as you claim. You spoke to a member a management at Ventra and a solution was provided to convert the pass to transit value to be used to pay for any guests traveling with you or between passes as needed. It is my understanding you denied this offer.  You do not qualify for a refund per CTA's refund policy.  The information is listed in the terms and conditions located at [redacted].  I am more than willing to work toward a solution that works best for you; however a refund is not an option I am able to offer. 
Thank you,
[redacted]

Dear Revdex.com,
We are unable to locate the charge in question. I have been in contact with Ms. [redacted] and we are researching further to see what we are able to determine.  I also provided Ms. [redacted] with my direct number so that we can stay in contact until the issue is resolved.
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Thank you,
[redacted]

Dear Mr. [redacted],
I reviewed your account and see that you called in and spoke to a customer service representative on 10/21/14 and she assisted you with turning off the auto load and deleting your funding source.  This can be done online as long as you turn the autoload off first.  I...

apologize for the trouble you experienced. 
Thank you,
[redacted]