The request to have customer removed from our mailing list was processed on January 15th; sometimes after a request has been processed a customer can still receive one or two more catalogs because of the timing of the mailingsWhen did customer get the catalog and which catalog did they receive? Was there anything different about the name and address?Looking forward to a response.Best Regards,*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have repeatedly emailed this company to ask that they send no more catalogs to anyone residing at my address:** *** *** *** (or *** *** or *** ***) ***.This is a rural mailbox and I cannot have it overflowing with catalogs.Each time I receive another unwanted catalog, I immediately contact the company by email.I have received several catalogs from this company since January
Regards,
*** ***
Revdex.com:
I am still getting unwanted Catalogs from Cuddledown. I would like to re-initiate a complaint against the company for harassing advertising
Regards,
*** ***
I talked to Mr*** today at 5:PMHe told me that the problem had been resolvedHe called to place his order on the 8th of December and we had the sheets but not the duvet cover so he cancelled and then on Dec 12th he called and we had when he asked us what we had left for duvet covers we
told him the sizes that had inventorySo he placed his order for the sheets and the Duvet cover in a different size then what he wanted originally but this was not a case of bait and switchHe said he was upset that we ran out of what he wanted.I did tell Mr*** that I would credit his credit card $the difference between what he purchased and what he wanted.Best Regards,*** ***CuddledownCustomer Service Manager
I have not received or seen any attachements sent by the consumer. I do not know what they are looking at. Our website shows was and now pricing and the now pricing in red and a line through the was pricing. The below is a snapshot from the website; for some reason the Revdex.com site is not showing the now in red and a line through the was but if you look the item up ([redacted]) on the website it shows the was and now pricing. Item # [redacted]Was: $500.00 to $1000.00Now: $399.00 to $699.00
Tell us why here...I talked to customer today at 11:58 am; she said she returned two pillows two weeks ago from today and has not received her credit. I apolozied and asked if she had the tracking number for the return so that I could track the package to see when the return was received. I...
explained once I know the package is here I could go ahead and process the credit for the two pillows. Returns can take 4 - 6 weeks to process (the 4-6 weeks includes the travel time). Customer is going to call me back later today with the tracking number.[redacted]Customer Service Manager[redacted]
Please accept my apologies for the delay in responding to this complaint. I have been out of the office since December 23rd just returning to the office on Wednesday the 6th of January.
We have escalated the request to be removed from the mailing list to our VP of Marketing who has forwarded the...
request on to our processing partner. Both names and addresses have been marked for "do not mail". As catalog mailings are planned out in advance by several months [redacted] may receive another one or two catalogs but nothing after that.
Best Regards,
[redacted]
[redacted], Customer Service Manager14 [redacted]Phone: [redacted] ext. [redacted] • Fax: [redacted]
Direct Line [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
SNOTE: Still no credit posted to my card as of close of business, Friday, March 3, 2017
Regards,
[redacted]
I called and left message for customer apologizing for the late response to his complaint. In the message I said we would cancel his membership and make sure he is credited for the 3 months he was charged the $14.95. Explained that it was certainly not our intent to scam him or cause him any...
frustration or inconvenience. I left message at 12:25 PM 6/28/17. I also left my direct phone line in case he would like to talk to me about his experience.
Customer was notified that the coupon code she was trying to use was not a legitimate coupon issued by Cuddledown and that if she wanted the order it would be at full price. Her original order was cancelled and a new order was processed at full price.
As a one time courtesy I have processed a...
credit of $274.47 to her [redacted] card ending in [redacted]. If the customer does on line banking she needs to allow 48 - 72 business hours for the credit to be reflected - the credit will actually not process until tomorrow the 24th of February.
Best Regards,
[redacted]
Customer Service Manager
[redacted] at [redacted], NY [redacted] has been removed from Cuddledown's mailing list. I have forwarded her information on to our VP of Marketing to make sure that the name and address are removed. Please let me know if I can be of further assistance at any time. Sincerely,[redacted]...
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Upon receiving Cuddledown's most recent reply to the Revdex.com, I contacted my bank credit card company (a major U.S. bank). Bank stated that Cuddledown had NEVER responded or contacted them re the dispute I initiated on 2-26-2017 (to avoid a finance charge on my monthly bill while awaiting credit). In addition, bank stated that "they never rejected a Cuddledown credit" -- this is a complete falsehood. Bank never received any communication from Cuddledown in response to this dispute. Needless to say, this merchant has a real problem with the truth, and I will NEVER purchase anything from them again AND advise friends and neighbors to do the same!
Regards,
[redacted]
Called and talked to customer at 7:16 PM Feb 27th. I asked customer if her check had been cashed and she said no. I said it appears the order has been lost in the mail. Customer said she would check and if still not cashed in a week she would call back.
Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
According to our payment processing company the credit in the amount of $119 was credited to her account on 2/28/17 and we see this credit from our end as being processed. I will ask our customer service department to request documentation on the credit for the consumer. I do apologize for any inconvenience this customer has incurred in us trying to resolve this issue. [redacted]CuddledownPresident
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] for the most part. I have reviewed Cuddledown's website and would like to pount out that their advertisement for the VIP club only list the recurring charge of $24.95 in the find print and only after and interested party has clicked through other screens. Nonetheless, I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
My sincerest apologies I thought that we had processed the credit of $2237.00 to Mr. [redacted]'s [redacted] but we had not. I have personally credited the $2237.00 to his [redacted] tonight. The transaction will be processed electronically tomorrow the 17th of February and can take 48 - 72 business hours to be reflected if doing on line banking.
I tried attaching a copy of the transcation but the file would not open.
Again, my apologies for the manner in which this transaction was handled.
Best Regards,
[redacted]
A credit in the amount of $119 was processed on the 27th of February to the [redacted] card used to purchase the merchandise ordered on 1/20/17.However customer disputed the charges with her bank and the bank processed a credit to her [redacted] card on 2/26/17 in the amount of $109.50 and rejected our credit of $119.00. So customer has been credited. Type ID Date Amount Authorization [redacted] 01/20/2017 $119.00 Deposit [redacted] 01/20/2017 $119.00 First Chargeback [redacted] 02/26/2017 -$109.50 Refund [redacted] 02/28/2017 -$119.00
The request to have customer removed from our mailing list was processed on January 15th; sometimes after a request has been processed a customer can still receive one or two more catalogs because of the timing of the mailingsWhen did customer get the catalog and which catalog did they receive? Was there anything different about the name and address?Looking forward to a response.Best Regards,*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I have repeatedly emailed this company to ask that they send no more catalogs to anyone residing at my address:** *** *** *** (or *** *** or *** ***) ***.This is a rural mailbox and I cannot have it overflowing with catalogs.Each time I receive another unwanted catalog, I immediately contact the company by email.I have received several catalogs from this company since January
Regards,
*** ***
Revdex.com:
I am still getting unwanted Catalogs from Cuddledown. I would like to re-initiate a complaint against the company for harassing advertising
Regards,
*** ***
I talked to Mr*** today at 5:PMHe told me that the problem had been resolvedHe called to place his order on the 8th of December and we had the sheets but not the duvet cover so he cancelled and then on Dec 12th he called and we had when he asked us what we had left for duvet covers we
told him the sizes that had inventorySo he placed his order for the sheets and the Duvet cover in a different size then what he wanted originally but this was not a case of bait and switchHe said he was upset that we ran out of what he wanted.I did tell Mr*** that I would credit his credit card $the difference between what he purchased and what he wanted.Best Regards,*** ***CuddledownCustomer Service Manager
I have not received or seen any attachements sent by the consumer. I do not know what they are looking at. Our website shows was and now pricing and the now pricing in red and a line through the was pricing. The below is a snapshot from the website; for some reason the Revdex.com site is not showing the now in red and a line through the was but if you look the item up ([redacted]) on the website it shows the was and now pricing. Item # [redacted]Was: $500.00 to $1000.00Now: $399.00 to $699.00
Tell us why here...I talked to customer today at 11:58 am; she said she returned two pillows two weeks ago from today and has not received her credit. I apolozied and asked if she had the tracking number for the return so that I could track the package to see when the return was received. I...
explained once I know the package is here I could go ahead and process the credit for the two pillows. Returns can take 4 - 6 weeks to process (the 4-6 weeks includes the travel time). Customer is going to call me back later today with the tracking number.[redacted]Customer Service Manager[redacted]
Please accept my apologies for the delay in responding to this complaint. I have been out of the office since December 23rd just returning to the office on Wednesday the 6th of January.
We have escalated the request to be removed from the mailing list to our VP of Marketing who has forwarded the...
request on to our processing partner. Both names and addresses have been marked for "do not mail". As catalog mailings are planned out in advance by several months [redacted] may receive another one or two catalogs but nothing after that.
Best Regards,
[redacted]
[redacted], Customer Service Manager14 [redacted]Phone: [redacted] ext. [redacted] • Fax: [redacted]
Direct Line [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. .
SNOTE: Still no credit posted to my card as of close of business, Friday, March 3, 2017
Regards,
[redacted]
I called and left message for customer apologizing for the late response to his complaint. In the message I said we would cancel his membership and make sure he is credited for the 3 months he was charged the $14.95. Explained that it was certainly not our intent to scam him or cause him any...
frustration or inconvenience. I left message at 12:25 PM 6/28/17. I also left my direct phone line in case he would like to talk to me about his experience.
Customer was notified that the coupon code she was trying to use was not a legitimate coupon issued by Cuddledown and that if she wanted the order it would be at full price. Her original order was cancelled and a new order was processed at full price.
As a one time courtesy I have processed a...
credit of $274.47 to her [redacted] card ending in [redacted]. If the customer does on line banking she needs to allow 48 - 72 business hours for the credit to be reflected - the credit will actually not process until tomorrow the 24th of February.
Best Regards,
[redacted]
Customer Service Manager
[redacted] at [redacted], NY [redacted] has been removed from Cuddledown's mailing list. I have forwarded her information on to our VP of Marketing to make sure that the name and address are removed. Please let me know if I can be of further assistance at any time. Sincerely,[redacted]...
[redacted]Customer Service Manager
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]..
Upon receiving Cuddledown's most recent reply to the Revdex.com, I contacted my bank credit card company (a major U.S. bank). Bank stated that Cuddledown had NEVER responded or contacted them re the dispute I initiated on 2-26-2017 (to avoid a finance charge on my monthly bill while awaiting credit). In addition, bank stated that "they never rejected a Cuddledown credit" -- this is a complete falsehood. Bank never received any communication from Cuddledown in response to this dispute. Needless to say, this merchant has a real problem with the truth, and I will NEVER purchase anything from them again AND advise friends and neighbors to do the same!
Regards,
[redacted]
Called and talked to customer at 7:16 PM Feb 27th. I asked customer if her check had been cashed and she said no. I said it appears the order has been lost in the mail. Customer said she would check and if still not cashed in a week she would call back.
Better Business...
Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
According to our payment processing company the credit in the amount of $119 was credited to her account on 2/28/17 and we see this credit from our end as being processed. I will ask our customer service department to request documentation on the credit for the consumer. I do apologize for any inconvenience this customer has incurred in us trying to resolve this issue. [redacted]CuddledownPresident
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] for the most part. I have reviewed Cuddledown's website and would like to pount out that their advertisement for the VIP club only list the recurring charge of $24.95 in the find print and only after and interested party has clicked through other screens. Nonetheless, I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
My sincerest apologies I thought that we had processed the credit of $2237.00 to Mr. [redacted]'s [redacted] but we had not. I have personally credited the $2237.00 to his [redacted] tonight. The transaction will be processed electronically tomorrow the 17th of February and can take 48 - 72 business hours to be reflected if doing on line banking.
I tried attaching a copy of the transcation but the file would not open.
Again, my apologies for the manner in which this transaction was handled.
Best Regards,
[redacted]
A credit in the amount of $119 was processed on the 27th of February to the [redacted] card used to purchase the merchandise ordered on 1/20/17.However customer disputed the charges with her bank and the bank processed a credit to her [redacted] card on 2/26/17 in the amount of $109.50 and rejected our credit of $119.00. So customer has been credited. Type ID Date Amount Authorization [redacted] 01/20/2017 $119.00 Deposit [redacted] 01/20/2017 $119.00 First Chargeback [redacted] 02/26/2017 -$109.50 Refund [redacted] 02/28/2017 -$119.00