[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. [redacted] was not hung up on he was asked politely to please stop screaming. When asked for the tracking number of the return Mr. [redacted] became irate and said we did not need the tracking number we should just go to the warehouse and find his package. In addition he said he had already given...
that information to a representative. After receiving the tracking information from Mr. [redacted] we were able to track the return and have processed a credit of $2237 to his [redacted]. If Mr. [redacted] does on line banking it can take up to 48 – 72 business hours for the credit to be reflected.
Please let me know if I can be of further assistance at any time.
Best Regards,
[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Called and talked to customer at 7:05 PM today 2/27/17. Apologized for the delay and informed customer I had processed a credit to her [redacted] account in the amount of $119.00. I also explained that accounting had closed the day out and the credit would process tomorrow the 28th of Feb and if she...
did on line banking it could take 48-72 business hours to be reflected.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I called today 9/17/15 and talked to customer's husband at 12:13 PM. I apologized for the lack of service and said that I would credit her [redacted] for the total amount of the order which was $107.61 and that I would send the [redacted] PJ's at no charge in the hopes that some day she would give us a...
second chance. Our customers and their opionions are very important to us and this is experience is not typical of the service we give.[redacted]Customer Service Manager [redacted] Ext [redacted] Direct Lin[redacted]
The pop-up advertisements running along the top and the side of other websites do not indicate any mark downs or previous prices, they do not indicate which size rug the advertisement is referring to. It shows the rug for $500, when you go to the site there is no rug for $500. For anyone who has been watching this item, and know the larger rug has been priced $699, they would assume the larger rug has been marked down further to $500. Anyone who has been watching this item knows the smaller rug is priced at $399., so an advertisement for a sale price of over $399 for the smaller rug would not make any sense at all. It's bait and switch advertising.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. It has been over 72 hours and I have yet to receive my refund or an apology from the company. I would like a refund transaction notice that I can show to my bank for investigating the matter with 24 hours of this message. Thank you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Mr. [redacted] was not hung up on he was asked politely to please stop screaming. When asked for the tracking number of the return Mr. [redacted] became irate and said we did not need the tracking number we should just go to the warehouse and find his package. In addition he said he had already given...
that information to a representative. After receiving the tracking information from Mr. [redacted] we were able to track the return and have processed a credit of $2237 to his [redacted]. If Mr. [redacted] does on line banking it can take up to 48 – 72 business hours for the credit to be reflected.
Please let me know if I can be of further assistance at any time.
Best Regards,
[redacted]
Customer Service Manager
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Called and talked to customer at 7:05 PM today 2/27/17. Apologized for the delay and informed customer I had processed a credit to her [redacted] account in the amount of $119.00. I also explained that accounting had closed the day out and the credit would process tomorrow the 28th of Feb and if she...
did on line banking it could take 48-72 business hours to be reflected.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
I called today 9/17/15 and talked to customer's husband at 12:13 PM. I apologized for the lack of service and said that I would credit her [redacted] for the total amount of the order which was $107.61 and that I would send the [redacted] PJ's at no charge in the hopes that some day she would give us a...
second chance. Our customers and their opionions are very important to us and this is experience is not typical of the service we give.[redacted]Customer Service Manager [redacted] Ext [redacted] Direct Lin[redacted]
The pop-up advertisements running along the top and the side of other websites do not indicate any mark downs or previous prices, they do not indicate which size rug the advertisement is referring to. It shows the rug for $500, when you go to the site there is no rug for $500. For anyone who has been watching this item, and know the larger rug has been priced $699, they would assume the larger rug has been marked down further to $500. Anyone who has been watching this item knows the smaller rug is priced at $399., so an advertisement for a sale price of over $399 for the smaller rug would not make any sense at all. It's bait and switch advertising.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. It has been over 72 hours and I have yet to receive my refund or an apology from the company. I would like a refund transaction notice that I can show to my bank for investigating the matter with 24 hours of this message. Thank you.
Regards,
[redacted]