CUFF

Initial Business Response / [redacted] (1000, 5, 2015/10/14) */ We have communicated with our customers clearly that the product has been delayed and the reasons for itWe have also clearly stated they can request a refund by contacting us at [redacted] @ [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) No one ever said I could have a refundIf that is true, I will take the refundThank you for your help Final Business Response / [redacted] (4000, 16, 2015/10/21) */ At the time of this response, our records indicate that you have been responded back toPlease reply back in the email so we may close this Revdex.com caseThank you Final Consumer Response / [redacted] (2000, 18, 2015/10/26) */ There is now a credit on my card for the refund of the merchandise never shipped in a timely mannerThis issue is now resolved although I would have been happier had they done what they promisedThank you for your assistance [redacted] L***, ASSOCIATE BROKER PREVIEW PROPERTIES.COM XXX-XXX-XXXX Phone XXX-XXX-XXXX Fax XXX-XXX-XXXX Cell

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ We have been updating customers about why we've had delays and they are more than welcome to request a refund by emailing our support team at [redacted] @cuff.ioWe don't have a customer service number because since we are a small company we do not have the resources for that yetAs for her refund, we have already refunded her order previously Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) They did refund just last week after numerous emails about productWe waited over a year patiently for product and always got the "delay" excuseWe are pleased to receive refund but buyer beware

Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ We have communicated with our customers every step of them on the status of their ordersWhen you pre-order a product that is not available on the market yet, it is with the knowledge that there are delays as the company is still starting out The 4th email she mentioned where she states that would ship by December is since our newsletters state that if customers want to receive the current version of the product it will ship in mid-October - November

Initial Business Response / [redacted] (1000, 5, 2015/11/03) */ We are a staand any stathat offers pre-orders means that there are naturally going to be delays of some sortsWe have communicated to all of our customers about our production delays and expected delivery datesWe are shipping this month, so it is not advertising to say that we are fulfilling orders in NovemberOur production is up-to-date now, that's why we can also fulfill new orders in November after the pre-orders have been fulfilledAll of this could also have been communicated to the customer if they simply contacted out support team instead of reaching out to the Revdex.comThey would have stated the exact same responseAdditionally, there is never any sort of "interest" given to customers who decide to pre-order a new product that is not yet on the market yetThis is consistent with all other start-ups in the industry

Initial Business Response / [redacted] (1000, 6, 2015/10/13) */ We use Facebook advertisements and our company is not responsible for which ads are generated for each userFacebook decides which ads their users see based on their own algorithmsOur ads don't have scare tactics as they are simple images of our jewelry with a tagline featuring what CUFF can offer consumersWe have been updating our customers about the delays we've been facing so that we're completely transparent about their ordersAdditionally, we have already refunded and responded to this customer so her statement that we not done so is incorrect

Initial Business Response / [redacted] (1000, 5, 2015/09/04) */ CUFF is still in the pre-order stageWe are starting to ship in late SeptemberAs most other start-ups we have experienced delays in our shipment date and we have communicated that to our customers .Our goal is to get a great product to them While we understand the wait is frustrating, we have communicated with our customers that they are more than welcome to request a full refundAll they have to do is contact our support team and we refund their purchase within hoursThis customer has been fully refunded at the time of this responseThe second request that the customer had about the business stopping advertisement is not possible as this is generating revenue for the companyAgain the choice is always with the customer to receive the refund Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company contacted me two days after filing with Revdex.com after returned my money in full with no questions asked.Thank you!

Initial Business Response /* (1000, 5, 2015/11/17) */
We replied to this customer's Facebook comment that she didn't receive a module in her order and we promptly shipped her a replacement free of chargeIt should be arriving sometime this week
Initial Consumer Rebuttal /* (2000, 7,
2015/11/19) */
Hello,
This complaint has been resolved
Thank you,
*** ***
Sent from my iPhone

Initial Business Response /* (1000, 5, 2015/10/13) */
We have communicated with our customers every step of them on the status of their ordersWhen you pre-order a product that is not available on the market yet, it is with the knowledge that there are delays as the company is still starting out
The 4th email she mentioned where she states that would ship by December is since our newsletters state that if customers want to receive the current version of the product it will ship in mid-October - November

Initial Business Response /* (1000, 5, 2015/09/04) */
CUFF is still in the pre-order stageWe are starting to ship in late SeptemberAs most other start-ups we have experienced delays in our shipment date and we have communicated that to our customers .Our goal is to get a great product to them
While we understand the wait is frustrating, we have communicated with our customers that they are more than welcome to request a full refundAll they have to do is contact our support team and we refund their purchase within hoursThis customer has been fully refunded at the time of this responseThe second request that the customer had about the business stopping advertisement is not possible as this is generating revenue for the companyAgain the choice is always with the customer to receive the refund
Initial Consumer Rebuttal /* (2000, 7, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company contacted me two days after filing with Revdex.com after returned my money in full with no questions asked.Thank you!

Initial Business Response /* (1000, 5, 2015/10/13) */
We have been updating customers about why we've had delays and they are more than welcome to request a refund by emailing our support team at ***@cuff.ioWe don't have a customer service number because since we are a small company we do not
have the resources for that yetAs for her refund, we have already refunded her order previously
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did refund just last week after numerous emails about productWe waited over a year patiently for product and always got the "delay" excuseWe are pleased to receive refund but buyer beware

Initial Business Response /* (1000, 5, 2015/10/14) */
We have communicated with our customers clearly that the product has been delayed and the reasons for itWe have also clearly stated they can request a refund by contacting us at ***@***
Initial Consumer Rebuttal /* (3000, 7,
2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one ever said I could have a refund If that is true, I will take the refund Thank you for your help
Final Business Response /* (4000, 16, 2015/10/21) */
At the time of this response, our records indicate that you have been responded back toPlease reply back in the email so we may close this Revdex.com caseThank you
Final Consumer Response /* (2000, 18, 2015/10/26) */
There is now a credit on my card for the refund of the merchandise never shipped in a timely manner This issue is now resolved although I would have been happier had they done what they promised Thank you for your assistance
*** L***, ASSOCIATE BROKER
PREVIEW PROPERTIES.COM
XXX-XXX-XXXX Phone
XXX-XXX-XXXX Fax
XXX-XXX-XXXX Cell

Initial Business Response /* (1000, 7, 2015/10/08) */
First, we have never advertised ourselves as a medical emergency productIt would be potentially dangerous for customers to assume that and depend on our product as an alternative to already existing devices intended for medical emergencies
1) We sent a detailed email update with clear options and customers can request a refund any timeWe are shipping mid-Oct - November
2/3) There is already a warranty in place
4) The nature of pre-ordering a product that is not in the market is that there will be delays and wait periodsA company that is starting out doesn't have all the resources as other established companies yetAs an incentive to customers, pre-order prices are lower than retail prices in order to compensate for the longer delivery period
5) Advertising to future customers is not dependent upon delivery datesThere is no connection between the two and stopping ads will not expedite the production process
6) Few orders have shipped to customersJust because those customers have not shared that on social media does not mean that they haven't received jewelryAdditionally, other delays caused the September ship date to be pushed back which we clearly communicated with our customers in the previously mentioned newsletterBased on that, we have not been falsely advertising
We understand that delays are frustrating to customers who pre-ordered our products and we do apologize for the unexpected production delaysHowever, for customers unwilling to wait any longer, the option for a refund is always there and can simply be requested by emailing ***@cuff.io
Initial Consumer Rebuttal /* (2000, 10, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/10/13) */
We have been updating customers about why we've had delays and they are more than welcome to request a refund by emailing our support team at ***@cuff.ioWe don't have a customer service number because since we are a small company we do not
have the resources for that yetAs for her refund, we have already refunded her order previously
Initial Consumer Rebuttal /* (2000, 7, 2015/10/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did refund just last week after numerous emails about productWe waited over a year patiently for product and always got the "delay" excuseWe are pleased to receive refund but buyer beware

Initial Business Response /* (1000, 5, 2015/11/03) */
We are a staand any stathat offers pre-orders means that there are naturally going to be delays of some sortsWe have communicated to all of our customers about our production delays and expected delivery datesWe are shipping this
month, so it is not advertising to say that we are fulfilling orders in NovemberOur production is up-to-date now, that's why we can also fulfill new orders in November after the pre-orders have been fulfilledAll of this could also have been communicated to the customer if they simply contacted out support team instead of reaching out to the Revdex.comThey would have stated the exact same responseAdditionally, there is never any sort of "interest" given to customers who decide to pre-order a new product that is not yet on the market yetThis is consistent with all other start-ups in the industry

Initial Business Response /* (1000, 6, 2015/10/13) */
We use Facebook advertisements and our company is not responsible for which ads are generated for each userFacebook decides which ads their users see based on their own algorithmsOur ads don't have scare tactics as they are simple images of
our jewelry with a tagline featuring what CUFF can offer consumersWe have been updating our customers about the delays we've been facing so that we're completely transparent about their ordersAdditionally, we have already refunded and responded to this customer so her statement that we not done so is incorrect

Initial Business Response /* (1000, 5, 2015/11/17) */
We replied to this customer's Facebook comment that she didn't receive a module in her order and we promptly shipped her a replacement free of charge. It should be arriving sometime this week.
Initial Consumer Rebuttal /* (2000, 7,...

2015/11/19) */
Hello,
This complaint has been resolved.
Thank you,
[redacted]
Sent from my iPhone

Initial Business Response /* (1000, 6, 2015/10/13) */
We use Facebook advertisements and our company is not responsible for which ads are generated for each user. Facebook decides which ads their users see based on their own algorithms. Our ads don't have scare tactics as they are simple images of...

our jewelry with a tagline featuring what CUFF can offer consumers. We have been updating our customers about the delays we've been facing so that we're completely transparent about their orders. Additionally, we have already refunded and responded to this customer so her statement that we not done so is incorrect.

Initial Business Response /* (1000, 5, 2015/11/03) */
We are a start-up and any start-up that offers pre-orders means that there are naturally going to be delays of some sorts. We have communicated to all of our customers about our production delays and expected delivery dates. We are shipping this...

month, so it is not false advertising to say that we are fulfilling orders in November. Our production is up-to-date now, that's why we can also fulfill new orders in November after the pre-orders have been fulfilled. All of this could also have been communicated to the customer if they simply contacted out support team instead of reaching out to the Revdex.com. They would have stated the exact same response. Additionally, there is never any sort of "interest" given to customers who decide to pre-order a new product that is not yet on the market yet. This is consistent with all other start-ups in the industry.

Initial Business Response /* (1000, 5, 2015/10/13) */
We have communicated with our customers every step of them on the status of their orders. When you pre-order a product that is not available on the market yet, it is with the knowledge that there are delays as the company is still starting out....

The 4th email she mentioned where she states that would ship by December is false since our newsletters state that if customers want to receive the current version of the product it will ship in mid-October - November.

Initial Business Response /* (1000, 5, 2015/09/04) */
CUFF is still in the pre-order stage. We are starting to ship in late September. As most other start-ups we have experienced delays in our shipment date and we have communicated that to our customers .Our goal is to get a great product to them....

While we understand the wait is frustrating, we have communicated with our customers that they are more than welcome to request a full refund. All they have to do is contact our support team and we refund their purchase within 48 hours. This customer has been fully refunded at the time of this response. The second request that the customer had about the business stopping advertisement is not possible as this is generating revenue for the company. Again the choice is always with the customer to receive the refund.
Initial Consumer Rebuttal /* (2000, 7, 2015/09/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company contacted me two days after filing with Revdex.com after returned my money in full with no questions asked.Thank you!