CUFF

Initial Business Response /* (1000, 5, 2015/10/14) */
We have communicated with our customers clearly that the product has been delayed and the reasons for it. We have also clearly stated they can request a refund by contacting us at [redacted].
Initial Consumer Rebuttal /* (3000, 7,...

2015/10/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one ever said I could have a refund. If that is true, I will take the refund. Thank you for your help.
Final Business Response /* (4000, 16, 2015/10/21) */
At the time of this response, our records indicate that you have been responded back to. Please reply back in the email so we may close this Revdex.com case. Thank you.
Final Consumer Response /* (2000, 18, 2015/10/26) */
There is now a credit on my card for the refund of the merchandise never shipped in a timely manner. This issue is now resolved although I would have been happier had they done what they promised. Thank you for your assistance.
[redacted] L. [redacted], ASSOCIATE BROKER
PREVIEW PROPERTIES.COM
XXX-XXX-XXXX Phone
XXX-XXX-XXXX Fax
XXX-XXX-XXXX Cell

Initial Business Response /* (1000, 7, 2015/10/08) */
First, we have never advertised ourselves as a medical emergency product. It would be potentially dangerous for customers to assume that and depend on our product as an alternative to already existing devices intended for medical emergencies....


1) We sent a detailed email update with clear options and customers can request a refund any time. We are shipping mid-Oct - November.
2/3) There is already a warranty in place.
4) The nature of pre-ordering a product that is not in the market is that there will be delays and wait periods. A company that is starting out doesn't have all the resources as other established companies yet. As an incentive to customers, pre-order prices are lower than retail prices in order to compensate for the longer delivery period.
5) Advertising to future customers is not dependent upon delivery dates. There is no connection between the two and stopping ads will not expedite the production process.
6) Few orders have shipped to customers. Just because those customers have not shared that on social media does not mean that they haven't received jewelry. Additionally, other delays caused the September ship date to be pushed back which we clearly communicated with our customers in the previously mentioned newsletter. Based on that, we have not been falsely advertising.
We understand that delays are frustrating to customers who pre-ordered our products and we do apologize for the unexpected production delays. However, for customers unwilling to wait any longer, the option for a refund is always there and can simply be requested by emailing [redacted]@cuff.io
Initial Consumer Rebuttal /* (2000, 10, 2015/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)