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Culpepper Plumbing

PO Box 399, Millington, Tennessee, United States, 38083-0399

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Culpepper Plumbing Reviews (%countItem)

Called out for leaky faucet. Told to purchase new and parts. Purchased, the stood up for appointment. Showed up next day, did repairs but left worse.
They left the kitchen faucet worse than it was when they came out finally. Now are telling me they were going to charge me for another visit for fixing something they made worse. They didn't tighten down the disposal so water went everywhere which I fixed myself, but the sink still leaks (worse than before) and shoots water out of the top of the faucet when you move the over tightened neck/stem.

Desired Outcome

Fix what they started without charging me yet more money - they left it this way and it has only gotten worse. This doesn't include costing me PTO for waiting around all day for them to stand me up, and the receptionist claiming she called me back but did not, and if did, didn't leave a message.

Culpepper Plumbing Response

Cpi was called out for a leaking tub faucet. We arrived and made Mr. aware that he needed to replace the rub and shower valve. At this time Mr. stated that he would supply the part needed for his repair. After he purchased the parts he called our office and scheduled a time for us to come out and install the tub and shower valve. On Monday Septemeber 11, 2017 we installed the tub and shower valve as well as cutoffs. Mr. made us aware while we were there that he would like us to install a kitchen faucet sprayer that he will provide. We installed the kitchen sprayer faucet ( he supplied ) , before leaving Mr. checked with us to make sure there were no leaks. There were no leaks when the technician left the residence. Cpi did not perform any work on the garbage disposal. When Mr. called back and stated his faucet was leaking we made him aware if the leak was on the sprayer we installed there would be no charge, but if the leak was anywhere else there would be another service charge.

Customer Response

(The consumer indicated he/she DID NOT accept the response from the business.)
The disposal was removed during the install of the sprayer in order to access the pipes related and not tightened down once reinstalled - I watch the technician perform the work, next time I'll video. I was told I would be charged additional fees and labor for a return trip (up to and including overtime labor). Never once was it suggested that there would be no charge if related to the install, which it is directly related. The tub valve works as advertised (though you cannot turn on cold water, only hot), and the sink leaks as little at this point as I can make it through my own adjustments. Prior to leaving, I informed the tech that the face plate and neck of faucet were loose. Tech tightened down the faucet so tight you can barely turn it and water still escaped from same (face plate still loose). Had they called me and told me that there would be no charge to make it right, I never would have complained even though they cost me a PTO day from work by not showing for the first appointment due to an "emergency" which I didn't find out about until I called the office to check the status of my service appointment. Receptionist said owner required additional charges and I consulted other plumbers. To date, sink still isn't 100% right and worse that it began.

Culpepper Plumbing Response

Final Business Response /(3110, 9, 2017/10/27) */

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Address: PO Box 399, Millington, Tennessee, United States, 38083-0399

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+1 (901) 685-2698

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