This company advertised delivery of a popular item (JoJo Siwa Box) by Christmas and the inclusion of an exclusive JoJo Siwa bow in each box at time of purchase They were unresponsive to inquiries on status of delivery and then we received an rma on December [redacted] ( four days before) claiming the item was being held by border patrol for inspectionThe language was then changed on their website to no longer mention a bow being included each box All follow up emails have been met with no response Payment was made in November and we have not received product nor any update when/if we will receive said product It is now days past the day they guaranteed the product by
I ordered a few items back in OctoberPart of the items I received a shipped confirmation and it’s been sitting in the same spot since November [redacted] I contacted the company different times and they refuse to acknowledge my issueHow am I supposed to get my money back for items I never received if no one in the company will even contact me back? Very bad business and will no longer be purchasing from themI spend on average about $a year with this companyThey have lost my business completely 100%
I am an annual subscription holder for your Pusheen subscription box (***) I have spoken with one of your customer service reps and was completely LIED TO You all said over and over again on social media that the boxes would be shipping via day shipping so they would arrive in time for ChristmasI never received a tracking/shipping notice so I reached out and had my concerns addressed by Carly E*** Well imagine my frustration and anger when I just logged in this morning to look at my account only to see THIS: Dec **, paid unfulfilled $ UNFULFILLED!!!!!!!!!! Are you kidding me? Your company is ridiculousI am well aware that holiday shipping is crazy but you didn't even bother to FULFILL MY PAID FOR ORDER! You gladly took my money and then sent me NOTHING! Not only that but if you ever decide to send what I paid for, it will be too late as it will arrive AFTER ChristmasWhy would I want a CHRISTMAS SWEATER and Christmas themed items AFTER
I am a subscriber to the JoJo Siwa Quarterly Box and have been since it originated. They took my money on 618. They shipped the box on 718 when I was notified of the damage. The box never made it to me. Culture Fly advised me they cannot send out a new box until the damaged box gets back to them. The box made it back to them within a week but I still have not received my box. I have been assured my box will be on the way soon. I have been receiving those emails for the last several weeks however, they have not replied to any of my emails for the last week and I have yet to receive a shipping notice letting me know the order is on the way. Today is 9/*/18 and I have not received the box or shipping notification.
I made an order on November *, 2018 of two shirts at $20 plus $5 shipping. On November *, 2018 the money was taken out of my account. On my account through the retailer the order status says paid, but and unfulfilled. I contacted their customer service through email on November **, 2018 explaining my situation, I got no reply. I contacted them again on November **, 2018 and yet I had still have not received a reply. it is November **, 2018 and I still have not received a package, a tracking email, refund, or even a reply from their customer service.
Purchased a JoJo Siwa box subscription. Based on website, would ship Mid-July. Complained on FB page on 718 that I have not received a shipment notification. Shortly after, received notification of label created. Check on 718 and package had yet to be shipped. Noticed they are telling consumers that the boxes would be shipped mid-late July on FB.
I am a subscriber to the JoJo Siwa Quarterly Box and have been since it originated They took my money on 6/**/ They shipped the box on 7/** The package was damaged during delivery I contacted Culture Fly on 8/*/when I was notified of the damage The box never made it to me Culture Fly advised me they cannot send out a new box until the damaged box gets back to them The box made it back to them within a week but I still have not received my box I have been assured my box will be on the way soon I have been receiving those emails for the last several weeks however, they have not replied to any of my emails for the last week and I have yet to receive a shipping notice letting me know the order is on the way Today is 9/*/and I have not received the box or shipping notification
I did a prepay purchase for the pusheen box from culture fly In June I had recently moved to a new address and I alerted culture fly about this before the shipping label for my box had even been complete The lady told me there was nothing they could do and said I should submit an address change to the post office I had already done that and had been having problems with that post office already The CS rep Cathy was not very helpful and when I contacted Fedex they told me the company that was shipping the box had to put in the address change so I emailed Cathy at Culture Fly back requesting for that to happen and she flat out denied that request On the pusheen box website it very explicitly states that if you are moving/moved to just contact Culture Fly and they will make sure your box gets sent to the right address I did also drive to my old house which was about miles out of my way I would also like to note that Culture Fly's customer service department is the worst c
I was charged for one quarterly "Pusheen Box" on 10/*/I made the decision to purchase this subscription based on this merchant's advertisement that the fall Pusheen Box "ships in mid-October!"Despite numerous promises on social media that this subscription box would ship in mid-October, my box remained as "paid" but "unfulfilled" on the Pusheen Box website until yesterday, 10/**/After sending two messages to customer service, I was eventually provided with a tracking numberIt is now 10/**/2018, late October, and this merchant has still failed to ship my itemMy item remains as "awaiting pickup" from *** and I likely will not receive the box until early NovemberThis was my first time purchasing this subscription box and I do not intend to renew
I made an order on November *, of two shirts at $plus $shippingOn November *, the money was taken out of my accountOn my account through the retailer the order status says paid, but and unfulfilledI contacted their customer service through email on November **, explaining my situation, I got no replyI contacted them again on November **, and yet I had still have not received a replyit is November **, and I still have not received a package, a tracking email, refund, or even a reply from their customer service
I initially ordered items with this company as a subscription type service The first boxes came fine, the 4th never showed up After months of emailing, they finally admitted the box was lost, and issued a refund I then mistakenly ordered one more box They charged my credit card times and when I messaged them to ask for a refund, their response was "Oh no We've already prepared your box for shipment, and therefore cannot issue a refund We apologize for the inconvenience."
Absolutely unacceptable!
So now they have charged me twice for something I have yet to receive, and are refusing any refund
If I had to rate this company and they way they conduct business I’d give them -stars I placed my order back in February, received an email that my order was being shipped out on April 25, come to find out it just shipped yesterday May 7, even though they claimed to be updating my tracking info after I reached out come to find out that was a LIE as wellAnd we will not be getting the box until May Do not waste your time ordering this product, if I could cancel the order and just get my money back I would, and I also suggest reporting this business to the Revdex.com because they are a whole JO JO JOKE
I purchased a JoJo Siwa box on November ***It’s a quarterly subscription boxWell then I get a notice on December *** saying they cancelled my subscription for non paymentI went back and looked at my charges and it showed paid
I looked up the payment schedule again (I was expecting my next payment in January or February)On the website it’s self I find that it says the cycle starts January ***, April ***, July ***, and October ***So I emailed them about itI get a link to the same schedule I seen on the website so I email them againI get a reply with a different link saying the payment cycle is December ***, March ***, June ***, and September ***
I looked up the Facebook page for them and I’m not the only person who had this problem with themLuckily they didn’t get my moneyI put automatic charges in a prepaid so they can’t mess up my bank accountI was a lucky one to get a reply most others didn’tI gave a review and they replied that the January cycle is the su
I am an annual subscription holder for your Pusheen subscription box (***)
I have spoken with one of your customer service reps and was completely LIED TO
You all said over and over again on social media that the boxes would be shipping via day shipping so they would arrive in time for ChristmasI never received a tracking/shipping notice so I reached out and had my concerns addressed by Carly E***
Well imagine my frustration and anger when I just logged in this morning to look at my account only to see THIS:
Dec **, paid unfulfilled $
UNFULFILLED!!!!!!!!!!
Are you kidding me? Your company is ridiculousI am well aware that holiday shipping is crazy but you didn't even bother to FULFILL MY PAID FOR ORDER!
You gladly took my money and then sent me NOTHING!
Not only that but if you ever decide to send what I paid for, it will be too late as it will arrive AFTER ChristmasWhy would I want a CHRISTMAS SWEATER and Christmas themed items AFTER
I ordered a QUARTERLY subscription box The advertising clearly stated that it was a quarterly charge I was charged two months in a row It's been over a month now and I still have not gotten what I originally purchased I have reached out to the company already but they do not have a customer service number to speak with a representative I had to fill out an "online" email form thing on their website
I subscribe to the World's Finest Collection and the boxes they send are incredibleEverything is as they describe in their FAQ, which is incredibly important to go through before ordering
I paid for this particular installment of the Pusheen box on time and it took 4-days longer than to shipThis has happened before in the past (normally 2-days) so I didn't think too much of it, until the company did the shipping label 7/**, then let it sit there until the next Monday 7/**When I contacted them via email to confront them on this, the employee said that I needed to count 24-hours from the point of contactI said no you cannot just shift the date to cover your butt because you let the box sit there for days and daysI have now wait days for this box to get hereIt has taken nearly two weeks and I have never in my life seen a box take so long to get to meIt has been bumbling through the system for almost weeks and FINALLY hit the Jax postal serviceThe date has been pushed back at least 3-times nowI think this is unacceptable, but what is more unacceptable is when I email the company and someone tells me that it will take 1-business days to
I subscribed to the Culturefly Supernatural subscription box in as my daughter and I both love the show We received our first few boxes with mostly no problem just extremely slow shipping after being billed (over a month) We moved in January of and our winter box was forwarded to our new address In February I went through their website and update the billing and shipping addresses My summer box was still somehow shipped to the old address and by that point it had been almost months since we moved so no more mail forwarding I went into their system and reupdated the shipping address but somehow the correct billing address was still in there so they got their money but I got no product I just double checked because I got billed for my box for the fall box and lo and behold their system has somehow changed the shipping address back to the old one again!! I sent an email to customer service telling them about the issues I had with their system changing th
We signed up for this service and never received the promised "boxes" that it sends out After numerous attempts we got a partial refund and canceled the service The company continues to charge us and does not provide the services After numerous attempts to resolve the company will not stop charging our dept card
Pusheen Box is a seasonal subscription boxThey advertise shipping the summer box mid-JulyThey advertise shipping the fall box mid-OctoberThey have no issue charging me long before they ship, but they don't ship until LATE July and LATE OctoberThey didn't print a label for my fall box until 10/**, and didn't ship the fall box until 10/**Now the delivery estimate for my fall Pusheen Box is 11/**, which in no way represents the promised/advertised mid-October ship dateIf there are any Halloween items in the Pusheen Box, I would have to save them for next year I guessI was hoping to have the box by Halloween so that if there were Halloween-themed items, it would be appropriate for me to disperse those items to my niecesIf they ACTUALLY shipped by 10/**-10/**, there would be NO ISSUE getting the boxes to us in timeBut I didn't even receive the tracking for my Pusheen Box until 10/**, and the delivery estimate was in "pending" status for whole weekI'm filing a complaint
This company advertised delivery of a popular item (JoJo Siwa Box) by Christmas and the inclusion of an exclusive JoJo Siwa bow in each box at time of purchase They were unresponsive to inquiries on status of delivery and then we received an rma on December [redacted] ( four days before) claiming the item was being held by border patrol for inspectionThe language was then changed on their website to no longer mention a bow being included each box All follow up emails have been met with no response Payment was made in November and we have not received product nor any update when/if we will receive said product It is now days past the day they guaranteed the product by
I ordered a few items back in OctoberPart of the items I received a shipped confirmation and it’s been sitting in the same spot since November [redacted] I contacted the company different times and they refuse to acknowledge my issueHow am I supposed to get my money back for items I never received if no one in the company will even contact me back? Very bad business and will no longer be purchasing from themI spend on average about $a year with this companyThey have lost my business completely 100%
I am an annual subscription holder for your Pusheen subscription box (***) I have spoken with one of your customer service reps and was completely LIED TO You all said over and over again on social media that the boxes would be shipping via day shipping so they would arrive in time for ChristmasI never received a tracking/shipping notice so I reached out and had my concerns addressed by Carly E*** Well imagine my frustration and anger when I just logged in this morning to look at my account only to see THIS: Dec **, paid unfulfilled $ UNFULFILLED!!!!!!!!!! Are you kidding me? Your company is ridiculousI am well aware that holiday shipping is crazy but you didn't even bother to FULFILL MY PAID FOR ORDER! You gladly took my money and then sent me NOTHING! Not only that but if you ever decide to send what I paid for, it will be too late as it will arrive AFTER ChristmasWhy would I want a CHRISTMAS SWEATER and Christmas themed items AFTER
I am a subscriber to the JoJo Siwa Quarterly Box and have been since it originated. They took my money on 618. They shipped the box on 718 when I was notified of the damage. The box never made it to me. Culture Fly advised me they cannot send out a new box until the damaged box gets back to them. The box made it back to them within a week but I still have not received my box. I have been assured my box will be on the way soon. I have been receiving those emails for the last several weeks however, they have not replied to any of my emails for the last week and I have yet to receive a shipping notice letting me know the order is on the way. Today is 9/*/18 and I have not received the box or shipping notification.
I made an order on November *, 2018 of two shirts at $20 plus $5 shipping. On November *, 2018 the money was taken out of my account. On my account through the retailer the order status says paid, but and unfulfilled. I contacted their customer service through email on November **, 2018 explaining my situation, I got no reply. I contacted them again on November **, 2018 and yet I had still have not received a reply. it is November **, 2018 and I still have not received a package, a tracking email, refund, or even a reply from their customer service.
Purchased a JoJo Siwa box subscription. Based on website, would ship Mid-July. Complained on FB page on 718 that I have not received a shipment notification. Shortly after, received notification of label created. Check on 718 and package had yet to be shipped. Noticed they are telling consumers that the boxes would be shipped mid-late July on FB.
I am a subscriber to the JoJo Siwa Quarterly Box and have been since it originated They took my money on 6/**/ They shipped the box on 7/** The package was damaged during delivery I contacted Culture Fly on 8/*/when I was notified of the damage The box never made it to me Culture Fly advised me they cannot send out a new box until the damaged box gets back to them The box made it back to them within a week but I still have not received my box I have been assured my box will be on the way soon I have been receiving those emails for the last several weeks however, they have not replied to any of my emails for the last week and I have yet to receive a shipping notice letting me know the order is on the way Today is 9/*/and I have not received the box or shipping notification
I did a prepay purchase for the pusheen box from culture fly In June I had recently moved to a new address and I alerted culture fly about this before the shipping label for my box had even been complete The lady told me there was nothing they could do and said I should submit an address change to the post office I had already done that and had been having problems with that post office already The CS rep Cathy was not very helpful and when I contacted Fedex they told me the company that was shipping the box had to put in the address change so I emailed Cathy at Culture Fly back requesting for that to happen and she flat out denied that request On the pusheen box website it very explicitly states that if you are moving/moved to just contact Culture Fly and they will make sure your box gets sent to the right address I did also drive to my old house which was about miles out of my way I would also like to note that Culture Fly's customer service department is the worst c
I was charged for one quarterly "Pusheen Box" on 10/*/I made the decision to purchase this subscription based on this merchant's advertisement that the fall Pusheen Box "ships in mid-October!"Despite numerous promises on social media that this subscription box would ship in mid-October, my box remained as "paid" but "unfulfilled" on the Pusheen Box website until yesterday, 10/**/After sending two messages to customer service, I was eventually provided with a tracking numberIt is now 10/**/2018, late October, and this merchant has still failed to ship my itemMy item remains as "awaiting pickup" from *** and I likely will not receive the box until early NovemberThis was my first time purchasing this subscription box and I do not intend to renew
I made an order on November *, of two shirts at $plus $shippingOn November *, the money was taken out of my accountOn my account through the retailer the order status says paid, but and unfulfilledI contacted their customer service through email on November **, explaining my situation, I got no replyI contacted them again on November **, and yet I had still have not received a replyit is November **, and I still have not received a package, a tracking email, refund, or even a reply from their customer service
I initially ordered items with this company as a subscription type service The first boxes came fine, the 4th never showed up After months of emailing, they finally admitted the box was lost, and issued a refund I then mistakenly ordered one more box They charged my credit card times and when I messaged them to ask for a refund, their response was "Oh no We've already prepared your box for shipment, and therefore cannot issue a refund We apologize for the inconvenience."
Absolutely unacceptable!
So now they have charged me twice for something I have yet to receive, and are refusing any refund
If I had to rate this company and they way they conduct business I’d give them -stars I placed my order back in February, received an email that my order was being shipped out on April 25, come to find out it just shipped yesterday May 7, even though they claimed to be updating my tracking info after I reached out come to find out that was a LIE as wellAnd we will not be getting the box until May Do not waste your time ordering this product, if I could cancel the order and just get my money back I would, and I also suggest reporting this business to the Revdex.com because they are a whole JO JO JOKE
I purchased a JoJo Siwa box on November ***It’s a quarterly subscription boxWell then I get a notice on December *** saying they cancelled my subscription for non paymentI went back and looked at my charges and it showed paid
I looked up the payment schedule again (I was expecting my next payment in January or February)On the website it’s self I find that it says the cycle starts January ***, April ***, July ***, and October ***So I emailed them about itI get a link to the same schedule I seen on the website so I email them againI get a reply with a different link saying the payment cycle is December ***, March ***, June ***, and September ***
I looked up the Facebook page for them and I’m not the only person who had this problem with themLuckily they didn’t get my moneyI put automatic charges in a prepaid so they can’t mess up my bank accountI was a lucky one to get a reply most others didn’tI gave a review and they replied that the January cycle is the su
I am an annual subscription holder for your Pusheen subscription box (***)
I have spoken with one of your customer service reps and was completely LIED TO
You all said over and over again on social media that the boxes would be shipping via day shipping so they would arrive in time for ChristmasI never received a tracking/shipping notice so I reached out and had my concerns addressed by Carly E***
Well imagine my frustration and anger when I just logged in this morning to look at my account only to see THIS:
Dec **, paid unfulfilled $
UNFULFILLED!!!!!!!!!!
Are you kidding me? Your company is ridiculousI am well aware that holiday shipping is crazy but you didn't even bother to FULFILL MY PAID FOR ORDER!
You gladly took my money and then sent me NOTHING!
Not only that but if you ever decide to send what I paid for, it will be too late as it will arrive AFTER ChristmasWhy would I want a CHRISTMAS SWEATER and Christmas themed items AFTER
I ordered a QUARTERLY subscription box The advertising clearly stated that it was a quarterly charge I was charged two months in a row It's been over a month now and I still have not gotten what I originally purchased I have reached out to the company already but they do not have a customer service number to speak with a representative I had to fill out an "online" email form thing on their website
I subscribe to the World's Finest Collection and the boxes they send are incredibleEverything is as they describe in their FAQ, which is incredibly important to go through before ordering
I paid for this particular installment of the Pusheen box on time and it took 4-days longer than to shipThis has happened before in the past (normally 2-days) so I didn't think too much of it, until the company did the shipping label 7/**, then let it sit there until the next Monday 7/**When I contacted them via email to confront them on this, the employee said that I needed to count 24-hours from the point of contactI said no you cannot just shift the date to cover your butt because you let the box sit there for days and daysI have now wait days for this box to get hereIt has taken nearly two weeks and I have never in my life seen a box take so long to get to meIt has been bumbling through the system for almost weeks and FINALLY hit the Jax postal serviceThe date has been pushed back at least 3-times nowI think this is unacceptable, but what is more unacceptable is when I email the company and someone tells me that it will take 1-business days to
I subscribed to the Culturefly Supernatural subscription box in as my daughter and I both love the show We received our first few boxes with mostly no problem just extremely slow shipping after being billed (over a month) We moved in January of and our winter box was forwarded to our new address In February I went through their website and update the billing and shipping addresses My summer box was still somehow shipped to the old address and by that point it had been almost months since we moved so no more mail forwarding I went into their system and reupdated the shipping address but somehow the correct billing address was still in there so they got their money but I got no product I just double checked because I got billed for my box for the fall box and lo and behold their system has somehow changed the shipping address back to the old one again!! I sent an email to customer service telling them about the issues I had with their system changing th
We signed up for this service and never received the promised "boxes" that it sends out After numerous attempts we got a partial refund and canceled the service The company continues to charge us and does not provide the services After numerous attempts to resolve the company will not stop charging our dept card
Pusheen Box is a seasonal subscription boxThey advertise shipping the summer box mid-JulyThey advertise shipping the fall box mid-OctoberThey have no issue charging me long before they ship, but they don't ship until LATE July and LATE OctoberThey didn't print a label for my fall box until 10/**, and didn't ship the fall box until 10/**Now the delivery estimate for my fall Pusheen Box is 11/**, which in no way represents the promised/advertised mid-October ship dateIf there are any Halloween items in the Pusheen Box, I would have to save them for next year I guessI was hoping to have the box by Halloween so that if there were Halloween-themed items, it would be appropriate for me to disperse those items to my niecesIf they ACTUALLY shipped by 10/**-10/**, there would be NO ISSUE getting the boxes to us in timeBut I didn't even receive the tracking for my Pusheen Box until 10/**, and the delivery estimate was in "pending" status for whole weekI'm filing a complaint