Curb Creations, Inc.

I apologize that I have not responded in my usual timely fashion, as I was on vacationFrom my understanding the plates and registration was sent via over night fed ex Paul talked to *** and informed her that we would wipe out the balance she owes us which was and she could pay
her own ticket which puts her aheadI apologize for any inconvenience and run around she may have received by the dealership. Bill T***VP of Sales***

My contact with *** ***, started with when my Reputation Manager informed me that he had posted disparaging remarks on many sites including Facebook, about his experience at our EZ buying Center in keyport, in May and June. I contacted *** in response to his posts, and he explained
to me that when he purchase a van a year and a half ago in Keyport, he was told that if he made the payments on time, he would be eligible to trade the van for a better car at a lower rate of interest. I called the manager up at Keyport, and he informed that based on the condition of the Van, and the lack of down payment *** had, he was not able to trade him out of his current carI called *** and informed him that I would look at cars here at our Neptune location, and would call him in a few days. On 6/20/I called *** and informed him that I took the liberty of getting him approved on a new Sentra, and asked him when he wanted to come down to look at the car. He came down with two other people I had a Salesperson show him the car, and he loved it. I explained that I got him approved on a lease, trading in his car, and all I needed was his first payment down. He told me he needed a week to give me his first payment, and I said fine. A week later he called me to say that he was getting calls from the bank that he owed money to on his trade an I informed him that we paid the van off and that he shouldn't be getting any further call from the old bank. I never got a call from him saying that they continued to call so that part was satisfied. I had the salesman call a couple of days later to remind him that he still owed us the first payment, and *** said he gave me the credit card number to take the payment off his credit card. I informed he I never spoke to him about that, and then he proceeded to tell me that he gave the information to some else, but couldn't tell me who. I can say that The dealerships policy is that we don't take credit cards over the phoneHe proceeded to tell me he was going to bash us on Facebook and every other site , including the Revdex.comWhy I don't knowYesterday out of the blue I got a call from his son who wanted to give me his credit card over the phone to make the paymentI sent him a credit card authorization slip by fax and he faxed it back to me and we receipted the money. He asked me why his father owed money, and why didn't we collect it that dayI told him that his father didn't have it and he would give it to me in a week, I took him at his word, and due to the problem he had at Keyport, I was trying to accommodate himI called *** today to let him know that his plates where in and to review his complaint. I was advised he was not feeling well, and I should try again tomorrow Meanwhile today again he has been busy on the internetI have called our attorney to draft a letter to cease the public bashing that has been unwarranted. I tried, and did everything for *** and I'm at my whets end Bill T***

On 11/17/*** *** purchased a Kia Forte and a temp tag was issuedOn 12/29/she received ezpass violations and as you can see from the attached picture they were issued from a different make car with the same temp tag numberI have no idea why temp tags were issued by the
State of New Jersey with the same number. I also attached the payment we made for the violations that were issuedHopefully this will close the matterIf by chance there are any more violations in the future the Dealership will take care of them as a good will gesture. I am also in the process of finding out how this could have happened. Bill T***VP of SALESSansone Jr's Kia ***

The Dealership disputes the claim that the Jeep modifications were miss represented at time of saleBy *** *** seeking a $5,reimbursement for the modifications implies he was informed what was doneFor the Jeep dealer to inform *** *** that the modifications that were done voids his
warranty is hearsay, and goes against the Magnuson-Moss Warranty Act, which makes it illegal for companies to void a warranty or deny coverage simply because aftermarket parts were usedIt is the Dealerships position that the modification that were done as not to void the Manufactures warranty, in fact *** *** has been given a supplemental warranty provided by the Manufacturer Rough Country to safeguard the consumer, see attachment. Bill T***

I have reviewed *** *** paper work and have called him to discuss. He is coming in on Tuesday to review the paper work. No where on his contract does it have any provision for the Dealership to pay for his excess mileage on his Accura. I wanted to respond befor the
days ...and will let you know how we make out ton Tuesday Bill T***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is 100% satisfactory to me
Regards,
*** ***

I wanted to wait to respond until the issue was resolvedAs of today the bank accepted the loan, and the *** should be completely satisfied. Bill T***

The Dealership has tried to reach *** for the last couple of days by phone to no availThe plates and registration has been delayed due to a mv issue, and they won't be available for another week. The dealership is willing to give *** a loaner car, as we can no longer extend his
temp. *** needs to call Chris S*** or Brian D*** so we can arrange a loaner car as I am off tomorrow. Bill T***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you Bill, Lyle and Mark for all your help!
Regards,
*** ***

Complaint: ***
I am rejecting this response because: nissan sansone Jr did not call me for days and days and as I said before I try to call many times leave messages no respond on til I call Nissan corporation regenal affairs and they called sansone Jr that's when they decide to call me back and tell me that they need a Vin inspection and the plate for the veichle been expire from June and when I got the call that was on the June 19, so all this time I do not know I was suppose to get a vin inspection on til June he said it on the phone, second I paid all my taxes if I didn't they wouldn't be able to get the other plates for the car I even send them a copy of the receipt even thou I didn't have to but I did I next tax is not due on til the middle of July so that not true I even went to the DMV in ct they said there nothing that's stopping anything for them to get the plate .my car was not paid for and plus no platesI cannot bring this veichle any were to get a vin inspection on a expired platethank you
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution
is 100% satisfactory to me
Regards,
*** ***

A letter was sent to Transunion and Equifax to have the inquiry removed from *** *** bureauA copy of this letter was also mailed to herI also reached out to *** *** to discus but never received a return call Bill T***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** I am satisified that the violations have been paid but am waiting for response as to when to expect the titleI want to make sure all proper paperwork was completed to MVC in order for title to be sent to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** I am satisified that the violations have been paid but am waiting for response as to when to expect the titleI want to make sure all proper paperwork was completed to MVC in order for title to be sent to me

Customer was called and was given her plates. Bill T***

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

On 11/19/*** ***? and *** *** purchased a certified? Armada with 43,miles on it.? The purchase price was 37,At the time of sale, new tires, years of free oil changes and a remote start was negotiated into the transactionI might add, that when a Nissan
is certified there is a point check and the requirement is that the tires have at least 5/of treadOn 11/28/we installed front tires ,and the remote which fulfilled our obligation on the of the three items? On 1/16/The first oil change was done, with miles on it and the tires were checked for tread depth upon the customers requestI was documented that the tire in the rear had about Percent remaining after the miles were put on them after purchase, which would indicate that at time of purchase? the tires had at least percent left on them, which at we would not be required to change them during the certification processRecently the Armada was brought in for service with 63,and it was noted that the tires have to be replacedAfter 20,miles were put on hem, it is unreasonable to expect the dealer to replace the tires free of charge.? I offered to pay for the labor , if they would buy the tiresAt first it was acceptable to *** but not with ***.? If ***? wants to email me the bill for the tires, I am still willing to pay for the labor, even though she got them done elsewhere.? ? Bill T***

In response to this complaint, there we several issues why there was a delay and still is a delay in *** *** out of state platesWe sent the motor vehicle work to be processed in *** **and since she had an outstanding tax bill the state refused to issue her pates until the tax
bill was paid.? we collect the money from *** and sent it to ** to satisfy their requirement, but she was also informed she need a vin inspection on her new car which is another requirement in order to register her car, which we haven't receivedOnce we receive the inspection we can send it to our plate service and get her her plates.? ? Bill T***

I apologize that I have not responded in my usual timely fashion, as I was on vacationFrom my understanding the plates and registration was sent via over night fed ex? Paul talked to *** and informed her that we would wipe out the balance she owes us which was and she could pay
her own ticket which puts her aheadI apologize for any inconvenience and run around she may have received by the dealership.? ? Bill T***VP of Sales***

Complaint* ***
I am rejecting this response because:? I got the Vin inspection on July and send it to Nissan sansone Jr same time I got it I email it which I has a copy and text it Zack said it was not clear I gave him one of the original copy still nothing I'm going to fax you the next original copy on Monday thank u *** *** ***
Regards,
*** ***