[redacted] contacting Deegan Roofing March 13th to assess a leak he was havingWe met with him on March 18th After reviewing the leak, we provided him with an estimate for the least expensive route with no guaranteeThe work was then completed on March 21st in the amount of $plus sales tax [redacted] then contacted us on October 22nd (approximately months later) to say he is experiencing a leak in the same areaAs a customer courtesy (no charge), Deegan Roofing sealed more areas with a sealant the very next day in an attempt to again temporarily patch this areaAgain please note, there was no guarantee with the original work performed [redacted] then called our office on December 9th with the same complaint (months later and a total of approximately months since the original work was completed)We provided an estimate for additional work needed (also the least expensive route) for $which also took into consideration the previous work we have done for him [redacted] did not like this solution and wanted to speak to someone regarding thisWe then sent our representative out TWICE in addition to multiple phone calls to [redacted] attempting to rectify the situationAt this point (now the end of February to beginning of March 2015), Mr Deegan did go away for weeks and he did have a medical procedure soon after returningPlease also take into consideration that we are seasonal and we were not working due to the extreme low temperatures, snow and iceHowever, despite these circumstances, Mr Deegan sent a representative out AGAIN to meet [redacted] on Friday March 13th at 11:am to go over ALL of his concerns and assess with him exactly what needed to be done We sent [redacted] an estimate on March 16th for $(again, the least expensive route) which also took into consideration the previous work we have done for himHowever, if [redacted] would like us to refund his money and consider the (2) additional estimates provided to be null and void, we will be happy to do so We have provided [redacted] with exceptional customer service and have gone above and beyond for him (met and spoke with him numerous times!)Time is moneyWe await to hear what he would like us to do
Complaint: [redacted] I am rejecting this response because: as of 7/no check has been receivedI live approximately minutes from Deegan RoofingIf this was sent certified mail on 7/10, please show who accepted it, because it did not arrive at my homeRegards, [redacted]
This is not leaking in the area that we worked.We would like to set up an appointment to meet with the homeowner WHILE it is raining and take a video as the leak enters the home to confirm this.Kindly let us know a day and timeWe will be on call the next rain.Thank you
This job was completed on July 13th Our first call/concern from the homeowner was in June Please note that is approximately (4) years after original installation Please note this is a flat back pitched roof that pitches back towards the main houseSince the completion of this roof, the customer had placed/installed wood planking/decking on top of this roof to create a walkwayThis GAF manufacturer product is not designed to install any type of flooring/decking on top of itPlease see manufactures specs on this Ruberoid product (page 35) http://www.gaf.com/Commercial_Roofing_Systems/Ruberoid_Modified_Bitumen_SBS_Memb...⇄ This homeowner is a very good customer of ours and it is our intentions to keep him happyWe have been out to meet with the homeowner on (3) different occasionsOn one occasion, the owner of Deegan Roofing, Brien Deegan, met the homeowner as well in an attempt to rectify this altered roof situationHowever, the homeowner has a very busy schedule, wants to be home when our Ruberoid roof specialist/technician goes, and is only available on SaturdaysOur Ruberoid roof specialist/technician does not work on Saturdays At this time, we are attempting to arrange a convenient day and time for both the homeowner and our Ruberoid roof specialist/technicianPlease have the homeowner contact us with a date and time Monday thru Friday when our Ruberoid roof specialist/technician can meet with him to do additional flashing work (not included on original contract) Again, this is a flat back pitched roof that pitches back towards the main house and what the homeowner has placed on top of this product is not recommended by the manufacturer We will wait to hear from the homeowner Thank you
Please find attached a copy of the screen shot page that was taken from the USPS tracking page.It was delivered and accepted on July 16th at 2:pm.If you have any further questions, kindly let us know.Deegan Roofing
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meFull refund accepted Regards, [redacted]
What the customer is not explaining to the Revdex.com is that their roof is older and we provided the customer with TWO estimates; one to repair the roof in an attempt to buy some more life however with no warrantyIf this attempt did not work, the other estimate provided was to replace
the entire roof(see attached copy)
We clearly explained to the customer that there was no warranty and reminded her that we provided her with an estimate for a full roof replacement if the repairs did not work
Deegan Roofing will refund this customer even though we do not feel any refund is due (no warranty on this repair) in an effort to maintain good customer service
Please note that we, Deegan Roofing, have hired an attorneyOur attorney has been in touch with the building inspector *** *** of South Orange TownshipWe have made several attempts to go out and address any concerns with the homeownersHowever, the homeowner refuses to allow us on the
propertyThis can be confirmed with the building inspector
The issue/damage that this homeowner is having is from the flat roof that was not replaced therefore is not under any warrantyAs clearly stated in the contract (see attached), the flat roofs were to be coated, not replacedThe building inspector was not aware of this until we brought it to his attentionWe then scheduled a date to meet the inspector at the propertyHowever, the homeowner refused AGAIN
Please note, this is an old home that ** *** *** *** ownWe, Deegan Roofing, explained to them that a lot of work is going to be neededDeegan Roofing also provided an estimate to replace siding on the front dormer, back dormer and side walls (see attached estimate) which are areas that are also having issuesHowever, the homeowner did not have this work done
As of today’s date, our lawyer *** *** ** *** * *** Law Offices is awaiting for a hearing date with *** *** Construction Board of Appeals We at Deegan Roofing have made numerous attempts to address any issues just as we have done in the pastPlease see attached email from the homeowner dated May 10th thanking us and noting how professional our company wasDeegan Roofing went above and beyond what was listed in the contract at NO ADDITIONAL COST to keep ** *** *** *** happy
Complaint: ***
I am rejecting this response because:The contractor’s response is a total mischaracterization and still does not appear that they want to correct the leak. 1. After their last visit in September Deegan was to determine how to repair the leak and let me know when they would do the repair. They have not reached out to me since September, do not return calls, and now claim they are waiting for me to contact them again. 2. There is no reason that I need to be present for the repairs. The roof is fully accessible. In fact on their second visit I was not present when they unsuccessfully attempted a repair. 3. The flat roof does not pitch towards the house. It was checked before the roof was applied to confirm the structure pitches away from the house. The roofing was installed so that the overlapping seams in the roofing run perpendicular to the pitch causing a damming effect preventing the water from totally running off and causes it to seep under the flashing. 4. This is a porch. It was always clear that a walking surface would be installed over the roofing material. Deegan assured me that this material is the best choice for this application. The decking is specifically designed for installation on flat roofs. 5. The roof installation has not been altered since the original installation.6. The flashing was indeed part of the contract, was installed the same day the roofing was installed, and the price was included in the initial quote, ie, not an extra charge.
Regards,
*** ***
To whom it may concern:Please note your file that check number *** dated July 10th (please find a copy attached) was mailed certified to ** *** *** of *** *** *** *** ** *** It was mailed certified through to U.SPostal Service with the following tracking number:
***At Deegan Roofing, we like to take the most least expensive route firstUnfortunately, this route did not solve the customers problem. Kindly feel free to contact our office with any further questions.Thank youDeegan Roofing(*** ***
This is not leaking in the area that we worked.We would like to set up an appointment to meet with the homeowner WHILE it is raining and take a video as the leak enters the home to confirm this.Kindly let us know a day and time. We will be on call the next rain.Thank you
MR [redacted] ORIGINALLY MET WITH THE CUSTOMER MRS [redacted] ON APRIL 3 2014 IN AN ATTEMPT TO FIX ONE OF THE MANY LEAKS. THE REASON FOR THIS IS SO THAT THE CUSTOMER COULD PROLONG THE REPLACEMENT OF THE ENTIRE ROOF.
UNFORTUNATEY THIS TEMPORARY REPAIR DID NOT WORK AND THE ROOF IS AT THE END OF ITS...
LIFE. WE EXPLAINED THIS TO THE CUSTOMER HOWEVER THEY WERE NOT SATISFIED WITH THAT ANSWER.
IN ORDER TO KEEP THE CUSTOMER HAPPY, WE REFUNDED THEM 100% IN THE AMOUNT OF $615.25 ON JULY 24TH 2014 (CHECK NUMBER [redacted]) AND AGAIN, RECOMMEND A FULL ROOF REPLACEMENT WHEREAS THE ROOF AT THIS ADDRESS CAN NO LONGER ATTEMPT TO BE REPAIRED.
answered to my complete satisfaction. I would like their Revdex.com record to reflect that.Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This job was completed on July 13th 2012. Our first call/concern from the homeowner was in June 2016. Please note that is approximately (4) years after original installation.
Please note this is a flat back pitched roof that pitches back towards the main house. Since the completion of this...
roof, the customer had placed/installed wood planking/decking on top of this roof to create a walkway. This GAF manufacturer product is not designed to install any type of flooring/decking on top of it. Please see manufactures specs on this Ruberoid product (page 35). http://www.gaf.com/Commercial_Roofing_Systems/Ruberoid_Modified_Bitumen_SBS_Memb...⇄ />
This homeowner is a very good customer of ours and it is our intentions to keep him happy. We have been out to meet with the homeowner on (3) different occasions. On one occasion, the owner of Deegan Roofing, Brien Deegan, met the homeowner as well in an attempt to rectify this altered roof situation. However, the homeowner has a very busy schedule, wants to be home when our Ruberoid roof specialist/technician goes, and is only available on Saturdays. Our Ruberoid roof specialist/technician does not work on Saturdays.
At this time, we are attempting to arrange a convenient day and time for both the homeowner and our Ruberoid roof specialist/technician. Please have the homeowner contact us with a date and time Monday thru Friday when our Ruberoid roof specialist/technician can meet with him to do additional flashing work (not included on original contract).
Again, this is a flat back pitched roof that pitches back towards the main house and what the homeowner has placed on top of this product is not recommended by the manufacturer.
MR [redacted] ORIGINALLY MET WITH THE CUSTOMER MRS [redacted] ON APRIL 3 2014 IN AN ATTEMPT TO FIX ONE OF THE MANY LEAKS. THE REASON FOR THIS IS SO THAT THE CUSTOMER COULD PROLONG THE REPLACEMENT OF THE ENTIRE ROOF.
UNFORTUNATEY THIS TEMPORARY REPAIR DID NOT WORK AND THE ROOF IS AT THE END OF ITS LIFE. WE EXPLAINED THIS TO THE CUSTOMER HOWEVER THEY WERE NOT SATISFIED WITH THAT ANSWER.
IN ORDER TO KEEP THE CUSTOMER HAPPY, WE REFUNDED THEM 100% IN THE AMOUNT OF $615.25 ON JULY 24TH 2014 (CHECK NUMBER [redacted]) AND AGAIN, RECOMMEND A FULL ROOF REPLACEMENT WHEREAS THE ROOF AT THIS ADDRESS CAN NO LONGER ATTEMPT TO BE REPAIRED.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Full refund accepted.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting their offer to do further repairs at an additonal charge because they have failed to address my concern that the first repair was necessary and I also strongly disagree with Deegan's assessment of their responsiveness and customer service. I do accept their offer of a full refund .
I strongly disagree with Deegan
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please find attached a copy of the screen shot page that was taken from the USPS tracking page.It was delivered and accepted on July 16th at 2:58 pm.If you have any further questions, kindly let us know.Deegan Roofing
Complaint: [redacted]I am rejecting this response because: as of 7/15 no check has been received. I live approximately 10 minutes from Deegan Roofing. If this was sent certified mail on 7/10, please show who accepted it, because it did not arrive at my home. Regards,[redacted]
[redacted] contacting Deegan Roofing March 13th to assess a leak he was havingWe met with him on March 18th After reviewing the leak, we provided him with an estimate for the least expensive route with no guaranteeThe work was then completed on March 21st in the amount of $plus sales tax [redacted] then contacted us on October 22nd (approximately months later) to say he is experiencing a leak in the same areaAs a customer courtesy (no charge), Deegan Roofing sealed more areas with a sealant the very next day in an attempt to again temporarily patch this areaAgain please note, there was no guarantee with the original work performed [redacted] then called our office on December 9th with the same complaint (months later and a total of approximately months since the original work was completed)We provided an estimate for additional work needed (also the least expensive route) for $which also took into consideration the previous work we have done for him [redacted] did not like this solution and wanted to speak to someone regarding thisWe then sent our representative out TWICE in addition to multiple phone calls to [redacted] attempting to rectify the situationAt this point (now the end of February to beginning of March 2015), Mr Deegan did go away for weeks and he did have a medical procedure soon after returningPlease also take into consideration that we are seasonal and we were not working due to the extreme low temperatures, snow and iceHowever, despite these circumstances, Mr Deegan sent a representative out AGAIN to meet [redacted] on Friday March 13th at 11:am to go over ALL of his concerns and assess with him exactly what needed to be done We sent [redacted] an estimate on March 16th for $(again, the least expensive route) which also took into consideration the previous work we have done for himHowever, if [redacted] would like us to refund his money and consider the (2) additional estimates provided to be null and void, we will be happy to do so We have provided [redacted] with exceptional customer service and have gone above and beyond for him (met and spoke with him numerous times!)Time is moneyWe await to hear what he would like us to do
Complaint: [redacted] I am rejecting this response because: as of 7/no check has been receivedI live approximately minutes from Deegan RoofingIf this was sent certified mail on 7/10, please show who accepted it, because it did not arrive at my homeRegards, [redacted]
This is not leaking in the area that we worked.We would like to set up an appointment to meet with the homeowner WHILE it is raining and take a video as the leak enters the home to confirm this.Kindly let us know a day and timeWe will be on call the next rain.Thank you
This job was completed on July 13th Our first call/concern from the homeowner was in June Please note that is approximately (4) years after original installation Please note this is a flat back pitched roof that pitches back towards the main houseSince the completion of this roof, the customer had placed/installed wood planking/decking on top of this roof to create a walkwayThis GAF manufacturer product is not designed to install any type of flooring/decking on top of itPlease see manufactures specs on this Ruberoid product (page 35) http://www.gaf.com/Commercial_Roofing_Systems/Ruberoid_Modified_Bitumen_SBS_Memb...⇄ This homeowner is a very good customer of ours and it is our intentions to keep him happyWe have been out to meet with the homeowner on (3) different occasionsOn one occasion, the owner of Deegan Roofing, Brien Deegan, met the homeowner as well in an attempt to rectify this altered roof situationHowever, the homeowner has a very busy schedule, wants to be home when our Ruberoid roof specialist/technician goes, and is only available on SaturdaysOur Ruberoid roof specialist/technician does not work on Saturdays At this time, we are attempting to arrange a convenient day and time for both the homeowner and our Ruberoid roof specialist/technicianPlease have the homeowner contact us with a date and time Monday thru Friday when our Ruberoid roof specialist/technician can meet with him to do additional flashing work (not included on original contract) Again, this is a flat back pitched roof that pitches back towards the main house and what the homeowner has placed on top of this product is not recommended by the manufacturer We will wait to hear from the homeowner Thank you
Please find attached a copy of the screen shot page that was taken from the USPS tracking page.It was delivered and accepted on July 16th at 2:pm.If you have any further questions, kindly let us know.Deegan Roofing
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meFull refund accepted Regards, [redacted]
What the customer is not explaining to the Revdex.com is that their roof is older and we provided the customer with TWO estimates; one to repair the roof in an attempt to buy some more life however with no warrantyIf this attempt did not work, the other estimate provided was to replace
the entire roof(see attached copy)
We clearly explained to the customer that there was no warranty and reminded her that we provided her with an estimate for a full roof replacement if the repairs did not work
Deegan Roofing will refund this customer even though we do not feel any refund is due (no warranty on this repair) in an effort to maintain good customer service
Please note that we, Deegan Roofing, have hired an attorneyOur attorney has been in touch with the building inspector *** *** of South Orange TownshipWe have made several attempts to go out and address any concerns with the homeownersHowever, the homeowner refuses to allow us on the
propertyThis can be confirmed with the building inspector
The issue/damage that this homeowner is having is from the flat roof that was not replaced therefore is not under any warrantyAs clearly stated in the contract (see attached), the flat roofs were to be coated, not replacedThe building inspector was not aware of this until we brought it to his attentionWe then scheduled a date to meet the inspector at the propertyHowever, the homeowner refused AGAIN
Please note, this is an old home that ** *** *** *** ownWe, Deegan Roofing, explained to them that a lot of work is going to be neededDeegan Roofing also provided an estimate to replace siding on the front dormer, back dormer and side walls (see attached estimate) which are areas that are also having issuesHowever, the homeowner did not have this work done
As of today’s date, our lawyer *** *** ** *** * *** Law Offices is awaiting for a hearing date with *** *** Construction Board of Appeals We at Deegan Roofing have made numerous attempts to address any issues just as we have done in the pastPlease see attached email from the homeowner dated May 10th thanking us and noting how professional our company wasDeegan Roofing went above and beyond what was listed in the contract at NO ADDITIONAL COST to keep ** *** *** *** happy
Complaint: ***
I am rejecting this response because:The contractor’s response is a total mischaracterization and still does not appear that they want to correct the leak. 1. After their last visit in September Deegan was to determine how to repair the leak and let me know when they would do the repair. They have not reached out to me since September, do not return calls, and now claim they are waiting for me to contact them again. 2. There is no reason that I need to be present for the repairs. The roof is fully accessible. In fact on their second visit I was not present when they unsuccessfully attempted a repair. 3. The flat roof does not pitch towards the house. It was checked before the roof was applied to confirm the structure pitches away from the house. The roofing was installed so that the overlapping seams in the roofing run perpendicular to the pitch causing a damming effect preventing the water from totally running off and causes it to seep under the flashing. 4. This is a porch. It was always clear that a walking surface would be installed over the roofing material. Deegan assured me that this material is the best choice for this application. The decking is specifically designed for installation on flat roofs. 5. The roof installation has not been altered since the original installation.6. The flashing was indeed part of the contract, was installed the same day the roofing was installed, and the price was included in the initial quote, ie, not an extra charge.
Regards,
*** ***
To whom it may concern:Please note your file that check number *** dated July 10th (please find a copy attached) was mailed certified to ** *** *** of *** *** *** *** ** *** It was mailed certified through to U.SPostal Service with the following tracking number:
***At Deegan Roofing, we like to take the most least expensive route firstUnfortunately, this route did not solve the customers problem. Kindly feel free to contact our office with any further questions.Thank youDeegan Roofing(*** ***
This is not leaking in the area that we worked.We would like to set up an appointment to meet with the homeowner WHILE it is raining and take a video as the leak enters the home to confirm this.Kindly let us know a day and time. We will be on call the next rain.Thank you
MR [redacted] ORIGINALLY MET WITH THE CUSTOMER MRS [redacted] ON APRIL 3 2014 IN AN ATTEMPT TO FIX ONE OF THE MANY LEAKS. THE REASON FOR THIS IS SO THAT THE CUSTOMER COULD PROLONG THE REPLACEMENT OF THE ENTIRE ROOF.
UNFORTUNATEY THIS TEMPORARY REPAIR DID NOT WORK AND THE ROOF IS AT THE END OF ITS...
LIFE. WE EXPLAINED THIS TO THE CUSTOMER HOWEVER THEY WERE NOT SATISFIED WITH THAT ANSWER.
IN ORDER TO KEEP THE CUSTOMER HAPPY, WE REFUNDED THEM 100% IN THE AMOUNT OF $615.25 ON JULY 24TH 2014 (CHECK NUMBER [redacted]) AND AGAIN, RECOMMEND A FULL ROOF REPLACEMENT WHEREAS THE ROOF AT THIS ADDRESS CAN NO LONGER ATTEMPT TO BE REPAIRED.
The complaint was...
answered to my complete satisfaction. I would like their Revdex.com record to reflect that.Thank You.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This job was completed on July 13th 2012. Our first call/concern from the homeowner was in June 2016. Please note that is approximately (4) years after original installation.
Please note this is a flat back pitched roof that pitches back towards the main house. Since the completion of this...
roof, the customer had placed/installed wood planking/decking on top of this roof to create a walkway. This GAF manufacturer product is not designed to install any type of flooring/decking on top of it. Please see manufactures specs on this Ruberoid product (page 35).
http://www.gaf.com/Commercial_Roofing_Systems/Ruberoid_Modified_Bitumen_SBS_Memb...⇄ />
This homeowner is a very good customer of ours and it is our intentions to keep him happy. We have been out to meet with the homeowner on (3) different occasions. On one occasion, the owner of Deegan Roofing, Brien Deegan, met the homeowner as well in an attempt to rectify this altered roof situation. However, the homeowner has a very busy schedule, wants to be home when our Ruberoid roof specialist/technician goes, and is only available on Saturdays. Our Ruberoid roof specialist/technician does not work on Saturdays.
At this time, we are attempting to arrange a convenient day and time for both the homeowner and our Ruberoid roof specialist/technician. Please have the homeowner contact us with a date and time Monday thru Friday when our Ruberoid roof specialist/technician can meet with him to do additional flashing work (not included on original contract).
Again, this is a flat back pitched roof that pitches back towards the main house and what the homeowner has placed on top of this product is not recommended by the manufacturer.
We will wait to hear from the homeowner.
Thank you
MR [redacted] ORIGINALLY MET WITH THE CUSTOMER MRS [redacted] ON APRIL 3 2014 IN AN ATTEMPT TO FIX ONE OF THE MANY LEAKS. THE REASON FOR THIS IS SO THAT THE CUSTOMER COULD PROLONG THE REPLACEMENT OF THE ENTIRE ROOF.
UNFORTUNATEY THIS TEMPORARY REPAIR DID NOT WORK AND THE ROOF IS AT THE END OF ITS LIFE. WE EXPLAINED THIS TO THE CUSTOMER HOWEVER THEY WERE NOT SATISFIED WITH THAT ANSWER.
IN ORDER TO KEEP THE CUSTOMER HAPPY, WE REFUNDED THEM 100% IN THE AMOUNT OF $615.25 ON JULY 24TH 2014 (CHECK NUMBER [redacted]) AND AGAIN, RECOMMEND A FULL ROOF REPLACEMENT WHEREAS THE ROOF AT THIS ADDRESS CAN NO LONGER ATTEMPT TO BE REPAIRED.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Full refund accepted.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting their offer to do further repairs at an additonal charge because they have failed to address my concern that the first repair was necessary and I also strongly disagree with Deegan's assessment of their responsiveness and customer service. I do accept their offer of a full refund .
I strongly disagree with Deegan
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please find attached a copy of the screen shot page that was taken from the USPS tracking page.It was delivered and accepted on July 16th at 2:58 pm.If you have any further questions, kindly let us know.Deegan Roofing
Complaint: [redacted]I am rejecting this response because: as of 7/15 no check has been received. I live approximately 10 minutes from Deegan Roofing. If this was sent certified mail on 7/10, please show who accepted it, because it did not arrive at my home. Regards,[redacted]