[redacted] contacting Deegan Roofing March 13th 2014 to assess a leak he was having. We met with him on March 18th 2014. After reviewing the leak, we provided him with an estimate for the least expensive route with no guarantee. The work was then completed on March 21st 2014 in the amount of...
$550.00 plus sales tax. [redacted] then contacted us on October 22nd 2014 (approximately 7 months later) to say he is experiencing a leak in the same area. As a customer courtesy (no charge), Deegan Roofing sealed more areas with a sealant the very next day in an attempt to again temporarily patch this area. Again please note, there was no guarantee with the original work performed. [redacted] then called our office on December 9th 2014 with the same complaint (2 months later and a total of approximately 9 months since the original work was completed). We provided an estimate for additional work needed (also the least expensive route) for $375.00 which also took into consideration the previous work we have done for him. [redacted] did not like this solution and wanted to speak to someone regarding this. We then sent our representative out TWICE in addition to multiple phone calls to [redacted] attempting to rectify the situation. At this point (now the end of February to beginning of March 2015), Mr Deegan did go away for 3 weeks and he did have a medical procedure soon after returning. Please also take into consideration that we are seasonal and we were not working due to the extreme low temperatures, snow and ice. However, despite these circumstances, Mr Deegan sent a representative out AGAIN to meet [redacted] on Friday March 13th at 11:00 am to go over ALL of his concerns and assess with him exactly what needed to be done. We sent [redacted] an estimate on March 16th for $425.00 (again, the least expensive route) which also took into consideration the previous work we have done for him. However, if [redacted] would like us to refund his money and consider the (2) additional estimates provided to be null and void, we will be happy to do so. We have provided [redacted] with exceptional customer service and have gone above and beyond for him (met and spoke with him numerous times!). Time is money. We await to hear what he would like us to do.
[redacted] contacting Deegan Roofing March 13th 2014 to assess a leak he was having. We met with him on March 18th 2014. After reviewing the leak, we provided him with an estimate for the least expensive route with no guarantee. The work was then completed on March 21st 2014 in the amount of...
$550.00 plus sales tax. [redacted] then contacted us on October 22nd 2014 (approximately 7 months later) to say he is experiencing a leak in the same area. As a customer courtesy (no charge), Deegan Roofing sealed more areas with a sealant the very next day in an attempt to again temporarily patch this area. Again please note, there was no guarantee with the original work performed. [redacted] then called our office on December 9th 2014 with the same complaint (2 months later and a total of approximately 9 months since the original work was completed). We provided an estimate for additional work needed (also the least expensive route) for $375.00 which also took into consideration the previous work we have done for him. [redacted] did not like this solution and wanted to speak to someone regarding this. We then sent our representative out TWICE in addition to multiple phone calls to [redacted] attempting to rectify the situation. At this point (now the end of February to beginning of March 2015), Mr Deegan did go away for 3 weeks and he did have a medical procedure soon after returning. Please also take into consideration that we are seasonal and we were not working due to the extreme low temperatures, snow and ice. However, despite these circumstances, Mr Deegan sent a representative out AGAIN to meet [redacted] on Friday March 13th at 11:00 am to go over ALL of his concerns and assess with him exactly what needed to be done. We sent [redacted] an estimate on March 16th for $425.00 (again, the least expensive route) which also took into consideration the previous work we have done for him. However, if [redacted] would like us to refund his money and consider the (2) additional estimates provided to be null and void, we will be happy to do so. We have provided [redacted] with exceptional customer service and have gone above and beyond for him (met and spoke with him numerous times!). Time is money. We await to hear what he would like us to do.