Curbside Waste, Inc.

I am
rejecting this response because:
Curbside Waste finally sent one of their guys over on Tuesday to clean up the oil spillHe poured a jug of antifreeze on the pavement, came to our door and asked for a hose, sprayed down the antifreeze and then left the container on our doorstepAntifreeze is toxic to animals and the environmentIt is not safe and is illegal to dump! Why would any intelligent person try to clean up oil with a toxic product?! It only caused further damage to the street and the earthAntifreeze does not clean oil and in fact it left a brownish, rust-ish stain on our street! Unacceptable

Initial Business Response /* (1000, 5, 2015/11/24) */
We talked with the driver and he said he did not hit the rockHe has been with us a few years so we beleive himI drove by the house and there is no way we could move this with the arm of the garbage truckIt only lifts poundsWe
have not dumped her trash a few times because her account was suspended for non paymentSoon as she pays we send the truck by to dump her canI wish we could help her our more
Initial Consumer Rebuttal /* (3000, 7, 2015/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First my account was paid in fullWhen I called and spoke with the receptionist she never said anything about my account was not up to dateA better way to do business is when I called in to same my garage had been missed I should have been told then and there that I was not up to date on my bill.This accident happened in Sept.of this yearThank you for driving by and checking it outThe rock was placed to have the pointed side upAs you could see when you drove by, it is now laying on its' side about where the garage can would normally sit
My Son saw what happened out of our front windowHe said the arm lifted up the can and that the can fell out and the force of it and the arm knocked the rock to the position it is in now
There were two drivers that morning one for the yard waste and one for the garage
I am sure we can come to a better response to this accident
Final Business Response /* (4000, 9, 2015/11/27) */
I dont know if we can move the rock but I will send over a few men to see if can
Thank you
Final Consumer Response /* (2000, 11, 2015/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because:I was told that when I called curbside about the refund, they said that they did not get my noticed from Walter and told me to have Walter called them to verified the date that Walter started to pick up my trash back in March I spoke with Walter back in August and ask them to verified their pick up date and have them call Curbside to verify the date Walter had told me that Curbside deny to receiving service switched from other customers Since August of 2016, I had call Curbside every other weeks and spoke with Christy and Dawn, For months of calling Curbside, I have not been told that my refund were not refundable If I knew or been told back then, I wont kept asking for the refund up to nowSince it was auto payment from the bank and curbside do not send the bill letter through mail I found out the collections was kept withdraw when I wanted the Curbside to take their trash can back in August and that when I been told that they did not received my notice Curbside been told from Walter that Walter start to pick up my garbage back in March I did send Curbside cancellation of the service notice and also Walter had called them to verified

I am rejecting this response
because:
It was communicated several times that the trash would get paid for, they are a trash company and they bill their customers, they also have me set up on "auto pay"The dumspters have finally been removedThis company should not do commercial trash service

Good morning, I'd like to apologize for any e-mail that was sent and did not receive a response I personally receive the e-mails for [email protected] and respond to all that are received We have been noticing that there is an issue with our e-mail provider & have
since followed up with them We pride ourselves in customer service, and appreciate any feed back that is given so that we can improve in those areas of need After reviewing ***'s account, I see that in July her account was one of many that received a Commercial Tax by mistake, we did go through many accounts and correct those affected At this time, ***'s rate was increased due to a tipping fee that increased to us as a hauler, as her contract was up and subject to change I hope this clears up any concerns & appreciate the opportunity to respond Thank you.Dawn

***,In regards to the e-mail issue we were having, it has since been corrected Our e-mails were being sent to an employee address who was no longer with the company And I apologize that it was not caught sooner Like all trash haulers in Minnesota, any "prepaid" money is non-refundable You can go ahead and continue to use our services through February when you were paid up As for the rate being dropped lower than the original contract, we hate to lose customers and would like the opportunity to show you the kind of customer service you experienced in the beginning was not our typical service And trying to make that right includes lowering the rate I hope that helps clear up any unanswered questions you still had. Dawn

I am rejecting this response because:
The response to a July billing error has nothing to do with this December 2016/January "computer error"A December bill was said to have been a computer error overcharge for January/February service. Another person from curbside said a credit has been issued to me. This response also does not address my request for a refund of a pre-paid (only payment option available) for February service as I will not be needing from them. I believe the "credit" issued to me was a statement.I believe the non-refund for pre-payment when that is the only payment option is unfair business practice.I question the validity of email excuse for every email I sent questioning my bill

***,I was informed this morning that Deon had spoken to you, again, after this complaint was made, and the two of you came to an acceptable resolutionWe have hired a company to come out and clean the spots up on your streetI hope this is resolution meets your expectations. Jenny

I am rejecting this response because:
I was promised next day pick up. That is the only reason I went ahead with this transaction I was home that next day as well as the other times I called and was promised it would be removed on each of those following days. I have never seen anything blocking the dumpster from being picked up, nor have I ever seen one of their trucks attempting to pick it up. I don't believe they ever intended to give me the next day service they promised. I believe that after they got their $up front, it was just tough luck for me. They are my regular garbage haulers and I will be cancelling them as soon as the this billing period expires, so they will be losing in the long run

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Note that the business in their response stated they were "not made aware", which is incorrectI made multiple attempts via US Mail to advise them I had not received any products or services from their companyat any time.Thank you,*** ***

Good morning, our records indicated that you had called into the office and moved your start date from February to May of 2017, because you were still in contract with Allied WasteWe never received the cancellation notice from you, which is why we were attempting to begin service, per your
earlier instructionI certainly apologize that you are dealing with so much at the moment, and we have gone ahead and canceled the account, as well as removed the charge for the months of May and JuneIf you have further questions, please feel free to contact me directly. Thank you,Jenny

I have spoken to *** on the telephone and attempted to resolve the matter

Mr***,I certainly apologize that you have not received the refund for yard wasteIt is typically our policy that there is no refund for prepaid moniesAs this move may have been unforeseen, before you made your payment, I have a meeting with management this morning, and we can either
send you a check for the prorated amount of or we would be happy to offer you a free bulk pick up, at your new address, for one large itemPlease let us know how to proceed and we will be happy to get this resolved. Thank you,Jenny

Mr***, Our salesman leave a form with you at the time letting you know that if you do not receive the email within hours and it is not in your spam folder, to call into the office and have it sent to youPer our notes, you told one of the customer service representatives in the office
here, that you had decided that you did not want the service, so you chose not to look at the emailThere is a right to rescind date on the agreement that you signed, that if it is cancelled after that date (days after date of signature), then there is a fee that is charged, as we have already paid our salesman for the saleAt this point I cannot remove the cancellation feeWe can move the start date, so you can start at a later date, if this start date does not work for you. Thank you, Jenny

Initial Business Response /* (1000, 5, 2015/08/20) */
*XXX XX[redacted] is the person we had service with. We no longer bill this address we are looking for $$ past due from when [redacted] had service.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/21) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
Hi,
This must be another error,
[redacted] has no money past due for service by curbside waste. Please fix the error and clear all fees and past due balances on the account.
Curbside waste called and told [redacted] to place their bin for removal at the home.
Waste service fees were being charged when there was physically no Curbside waste bin at the home.
Please fix this error and Curbside waste is welcome to contact [redacted] 2 years from now to try to setup waste service.
Final Business Response /* (4000, 9, 2015/08/24) */
[redacted] is who we are sending the bill to. We do not know who [redacted] is. [redacted] owes us $$$ and we are trying to get paid.

[redacted] & [redacted], I certainly apologize for your continued frustration and lack of proper response from Curbside Waste. We were notified that the city had mailed out letters to all residents in construction zones, letting them know that there would be changes in service procedures, to better...

enable pick up by us, and to stay out of the construction workers way. If they told you something different, then we certainly apologize for replaying false information. That is just what we were told, here.  I show that there are credits on the account to reflect the cancellation. I also show that you are not being charged for the three weeks in November that you will be receiving serving, so I am not sure what other credits you would like to receive.  The gentleman that you spoke to on the phone, was in fact the owner. He insists that he did not yell at you, so if you feel as if though he was, I, again, apologize. But, he is the one who would have the information pertaining to road closures, which is why your call was referred to him.  I am sorry that we have to see you go, and that we were not better able to meet your needs. Thank you,Jenny

Good afternoon, I apologize for the delay in responding to this concern. The status of the account located at this address has been sent to collections / suspended, therefore when we are asked to remove the container onsite & no payment is made, we remove the cart only.The customer is aware...

that the cart must be empty at the time of removal.  I'm sorry, that you didn't receive the great customer service that we strive to achieve.   I have confirmed with dispatch that the cart has since been removed from the property.  Thank you,Dawn

Initial Business Response /* (1000, 5, 2015/08/12) */
We can refund the one month's trash. This customer does not have a green curbside can, we provided her with a black can with no name on it. We switched drivers on the route and the new driver did not know about the different can. Sorry

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as Curbside does not continue to fail in its obligations as it has on every prior occasion.

I followed up with the customer, as we were behind in cart removals, this has been taken care of & removed as of yesterday.