Curbside Waste, Inc.

Initial Business Response /* (1000, 8, 2016/01/19) */
We will honor the contract, sorry for the billing error
Initial Consumer Rebuttal /* (2000, 10, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like the refund of $60.00 mailed to my new address.

I am rejecting this response because:
My wife called 2 weeks before the last pick-up on my 1st call to report the withdrawal a women in the office they screwed up and neglected to cancel the withdrawal and she would take care of it approximately 2 weeks later I called and she said it still wasn’t taken care off that she would again talk to The person in charge of refunds a week or so I called again she told me she called and left a message at a different number it wasn’t possible  my wife when canceling the servive for the winter told the lady she talked that if they needed to get ahold of us they needed to call my cell she also stated they left a message about 3 1/2 weeks ago that they couldn’t refund my money  2 times I’ve been lied to by this outfit over something they admitted to screwing uplast Friday I was told a Jennifer would be calling me on Monday 12/11 again another lie  why would anyone want to do business with a company that repeatly lies to someone after they SCREW UP and take my money my intentions are to not resume business with a very poorly run company that would very easily lie to a customer

Good morning, we have attempted to remove the container a couple of times, but it was "blocked" so we were unable to get at it.  It is on the schedule for our driver again today, to be removed, so as long as he can access it, it will be removed.Because there is debris inside the dumpster &...

that needs to be disposed of, we will not be refunding the prepayment of $250. Thank you,Curbside Waste

I am rejecting this response because:The contract did not list the date to disconnect by.  Regardless,  deceptive billing practices should allow me to cancel service that I haven't even used yet.  I was billed for almost a month of service that I couldn't use.

[redacted], I apologize for the delay in getting the cart removed, as we have been overwhelmed with delivering New Start Customer Carts, I do have your cart on schedule to be removed today, please have the cart visible from the road.  As for a refund, there is no refund on prepaid services....

  If you have any questions, feel free to contact me at ###-###-####. Thank you-  Dawn

Again, I am sorry that the follow through was not there. The first person you talked to should have told you that we were unable to just put ACH fund directly back into your account. I was not aware that I was supposed to call you, or I certainly would have.

Ms. [redacted], again, I apologize for the delay in clean up. I am not sure whether there was miscommunication in the office, or what may have happened. However, we did not clean up the street with antifreeze. We use an environmentally safe degreaser. I have attached a picture of the product that we use. If it did leave a rust colored spot, I am sorry for that, but I am sure that the clean spot is better for the environment than the chemicals that were there.  If you could please upload a photo of the anti-freeze bottle that was left on your doorstep, I can certainly investigate further. However, we did everything in compliance with city and OSHA standards. Thank you

Mr. [redacted],I would first and foremost like to apologize for our mistakes. We are currently training new drivers, as well as implementing a new system which should eliminate driver error. We are hoping to have this new system up and fully operational by the end of the month. Chad had a talk...

with the driver Thursday evening, and we did return for the yard waste Friday. We are taking steps to make sure this does not continue to be a problem.  Thank you for your continued patience & patronage, Jenny

[redacted], I certainly apologize that this was not handled in an efficient manner. Our records indicate that we had never received the cancellation from Walters, so we were not made aware of the cancellation until October of 2016 when you called in, which is why the funds were still being withdrawn...

from your account. There is no refund on prepaid monies, you should have been made aware of this in the first place, I'm sorry that you were not. We would be more than happy to arrange for you to have 190.00 in free services. Either free trash pick up, we could remove a bulk item, or a free dumpster (up to 6 yards) for one week. I sincerely apologize that this was not handled properly. Thank you,Jenny

Per our contract, it was signed on July 8th, 2016 & service was to begin on July 15th, 2016, our cart delivery man signed off at that stop on July 12th, 2016 that the cart had been delivered.  The only notes on Mr [redacted] account were the ones to cancel his service, there was at no time a...

call stating that the carts had not been delivered as promised or that there was an issue with his billing.  The only time Mr [redacted] called was to cancel & then he didn't want to  pay a cancellation fee, even though he was out of his cancellation period.  The contract specifically states he has three days to cancel without penalty, he is now wanting to cancel service with no penalty after 2 months have passed.  We do not waive cancellation fees after the grace period, due to the commission to our sales reps that was paid when the contract was signed & the delivery of carts.  We do work with customers that contact us and give is the opportunity to "fix" a situation they feel is wronged, however, Mr [redacted] hadn't contacted us until the cancel.  At this time we are not willing to waive a cancellation fee.

[redacted],We have been contacting you because you had signed a contract with us last year. We had left messages for you about payments, and never heard a response. As of now, we have cancelled the account and credited it to zero, we are also waiving the cancellation fee. We would have loved tohave had...

the opportunity to speak with you about this, as we could have remedied the issue sooner. I apologize for the inconvenience that it may have caused you. However, as you can see, we were not made aware that you no longer wished to have our services.  Thank you,Jenny

Good afternoon, I apologize for the delay in getting this refund check out.  We were in the process of relocating our office and things are finally all set up and organized.  This refund request is on the owners desk to be sent out tomorrow.  Thank you.

Initial Business Response /* (1000, 5, 2015/09/10) */
We pickup the customers trash every week until he did not pay for his service. He sent us photos of overweight squirrels and said they had an Autmumn Feast at his house. He did not pay for his services so we pickup the bin and sent him an...

invoice with a cancelation charge. Do not know what we can do to make this customer happy. We would just like him to pay for what he owes us on the contract.. Our company is not interested in hauling his trash now or in the future.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have 1 picture attachments that states curbside waste continued to
charge me and my account after they took their trash bin.
Curbside waste should have cleared my curbside waste account and
stopped charging me.
No invoice was sent with a cancellation charge/fee.
If there was a cancellation invoice of a $150 fee.
I would have attempted to contact Curbside waste to collect a big load
of trash and then try to continue service with them.
$150 divided by $12 a month for a 65 gallon trash removal service
equals to a year or 12 months of service.
I have another picture attachment that verifies that I paid for
service.
My $23.09 online payment should cover the partial pickups that I got.
Curbside waste included 2 free months of service and did not specify
that I had to pay it in the first 2 months. Error and confusion on
their part.
Curbside Waste can make this customer happy by settling this matter by
bringing my account balance to zero, stopping all charges, and clearing
the current balance.
I'm willing to make a one time online payment of $12 to my curbside
waste online account 10906 to be in good terms with Curbside Waste.
I need Curbside Waste to acknowledge the response and then I'll make
the payment.
As of right now, I currently have service with another waste and trash
removal provider. I'm happy with the service and my balance account is
in good standing with them.
Final Business Response /* (4000, 9, 2015/09/14) */
Once again this person did not pay their trash bill,we pickup the can when they canceled. We sent them a last bill with a cancel fee and they are refusing to pay. They also sent us scary photos of overweight squirels and such. We do not want to be contacted by this person, we want them to pay thier bill and move on. This is their way of getting out of what they owe Curbside Waste.

Mr [redacted] has been working with the commercial manager and the owner to get this matter resolved. It was not communicated that he was willing to pay for the trash that is currently in the dumpster. That being said, the dumpsters have been removed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I definitely apologize that there were conflicting stories regarding the withdrawl of money from your account. I do show that there is a credit on your account for the money that was taken out. Unfortunately there is no way to just put the money back into your account as it was a direct debit from a...

bank account. There will be no payment due on this account until July.