This complaint is against iBoats.com located at Election Road Suite 100, Draper, UT 84020, 1-800-914- This company deceptively represents products on their website In addition to inaccurate product descriptions this company ships products that are not ordered and fails to ship products ordered Customer service wait times exceed between to minutes Customer services fails to resolve disputes or provide return shipping labels for incorrectly shipped items On 7/3/an order was placed for two anchors (part number 239-HKGS8) and two anchor chains (part number 50-44141)The order delivered on 7/6/did not include anchor chains (part number 50-44141) nor anchors as advertisedIn place of anchor chains, two boxes of bilge pump through hull fitting installation kits (part number 19441) were delivered iBoats customer service contacted on 7/6/regarding missing anchor chains and incorrectly delivered partsiBoats customer service said Return Author
Email thread to and from iboats Hello, I can issue $back to order [redacted] This prop is still recommended for your engine solas said it will still work fine and nothing is wrong with the prop it just changes the sound due to the way Yamaha makes their engines Our website did provide a propeller that will work for your engine and does work for your engine If you no longer would like to get emails from our website you will need to hit unsubscribe from the bottom of the email I do not have the ability to discontinue that for you Thank you At 2018-07-12:32, [redacted] < [redacted] > wrote: Are you kidding? First off I already bought a new prop (order [redacted] )Are you going to issue credit towards that purchase? Secondly YOUR site recommended a prop that does not work with the engine I told it I haveAt the very least you should notate on the site "use of this prop will make your motor sound like a diesel truck" I purchased this prop in
I recently purchased a trolling motor on-line from this company After installing the motor, I noticed it was unstable and allowed movement Going back to the website to be sure I had not misunderstood the advertisement, it stated stability as a specification in the product description I contacted the company and was finally told the only option they could offer was for me to return the product and if they found it defective, I could receive a refund My complaint concerns the poor quality of the product not a defect Since the product was installed, which was the only way to detect the problem, the company says they cannot offer a refund
I ordered a part for my boat on 06/30/and never received any type of correspondence regarding the order or its deliveryWhen my package didn't arrive, I called the customer service number and waited on hold for 20+ minsI was told the package would arrive on Monday 07/09/It did not comeI waited a few days then proceeded to call customer service againThis time I was on hold for 30+ mins and was eventually told there were problems with their automated system and that my package was being held at UPSThe city on the delivery address had been mixed up with the city on the billing addressThe agent told me she would send me an invoice, which should have been done the first time I calledShe told me she would fix the mistake on the address and that my package would arrive shortlyWhen it did not, I called UPS and they told me the drop-off had been rescheduled, but the address was this time left blankClearly, this has been an enormous waste of both my time and moneyI
I ordered a product from the business, when emailed and made several attempts to contact the costumer service to stop the product from shipping, the product still shipped $included the $for shippingI had already filed for the return days prior to the product shipping, so once the product was received I made several more attempts to reach the company about the ahipling.for the return After a few days of no reply to my attempts of contact, I decided to just ship the product backThe cost of shipping far exceeded what I had originally paid $it cost to shiPhone the productI sent the tracking number along with a picture of the receipt, I finally received an email in return Thanking me for the tracking number I providedStill have not heard a reply from.costumer service in regards to my issue
I ordered a fender for my boatThey received payment from my credit card but I never received the fenderI have sent emails to there complaints department and have called numerous times to either get my order or return money and no one will call me backThis is less than USA but if they did this to others they are scamming people
I ordered a product from the business, when emailed and made several attempts to contact the costumer service to stop the product from shipping, the product still shipped
$included the $for shippingI had already filed for the return days prior to the product shipping, so once the product was received I made several more attempts to reach the company about the ahipling.for the return After a few days of no reply to my attempts of contact, I decided to just ship the product backThe cost of shipping far exceeded what I had originally paid $it cost to shiPhone the productI sent the tracking number along with a picture of the receipt, I finally received an email in return Thanking me for the tracking number I providedStill have not heard a reply from.costumer service in regards to my issue
Paid day air shippingMuch like all the other reviews there was no follow up email with tracking information as promisedIt's been one week now and the parts have not shown upWhen I called ,much like the other reviews, they stated they couldn't find any tracking info on my order and they would have to email the warehouse to find out if the parts even shipped yet!!! Now I'm waiting on a phone call back which I probably will never receive given the track record so farStay away from this company
I ordered a propeller with the exact size I needed for my boat motorI paid in advance for the product to be delivered to my houseThe propeller I received was not only damaged but it was totally the wrong sizeIt would not work on my motorI tried several times to get appropriate service for the issue but never got any cooperationThey kept hanging up or putting me on hold for long periods until I hung upMy wife called and finally got Haley to issue a Return Authorization Number(RA#)I packed and shipped the prop back at a cost of $It has been days since I shipped it backI called to inquire about the refund and was once again given the runaroundThe person I talked to, Haley, won't return my calls or reply by email, which she said she wouldI have given them numerous chances to make this right with me but they absolutely refuse to refund my money or even reply to me at allUsing their automated system, I entered the order number and got a recording saying that
we ordered a ladder for our boat via the specifications listed at this business, we ordered it on 7-21, when it arrived on 7-25-it did not fit, We contacted them on 7-25, the day it arrived and advised, they sent us to a website to file for a return receiptWe did this and waited, next day it said pended Next day said in process, still didn't received so contacted them , said would send8-3-still no return receipt, only have days per their website, so I contacted via chat, spoke to Marci who apologized and requested my email said would send that day Did not receive, contacted via email and advised did not receive, if not received by 8--would contact Revdex.com, No response There was a $charge taken online from my checking acct, all it said was free shipping but notwho it was from Not sure if they are charging me this for shipping now but still no return receipt I will check with my bank on Monday 8-8-to see if they can tell Possibly try to retract the $
Ordered a 15" boat seat pedestalWhen arrived , " was in the socket leaving only " above deckWay too short for me I was out $rush shipping but returned the item using a UPS label from the companyAfter days I kept trying to reach someone as my credit had not been issuedWhen I finally did they said they had not received it and asked if I had a tracking numberSince it was a prepaid label I dropped it at UPS without getting a receiptUPS said however that iboats issued the label with the tracking number on it so they should have itI found a copy of the label with the tracking number and discovered it was delivered and signed for nine days earlierI gave this information to iboats and they went silentNo further responseLuckily I had used PayPal, I sent copies of all to them and they issued me a credit in one hourThe price was good from iboats but I will never risk using them again because of the risk of making a return
Email thread to and from iboats
Hello,
I can issue $back to order *** This prop is still recommended for your engine solas said it will still work fine and nothing is wrong with the prop it just changes the sound due to the way Yamaha makes their engines Our website did provide a propeller that will work for your engine and does work for your engine
If you no longer would like to get emails from our website you will need to hit unsubscribe from the bottom of the email I do not have the ability to discontinue that for you
Thank you
At 2018-07-12:32, *** *** wrote:
Are you kidding? First off I already bought a new prop (order ***)Are you going to issue credit towards that purchase?
Secondly YOUR site recommended a prop that does not work with the engine I told it I haveAt the very least you should notate on the site "use of this prop will make your motor sound like a diesel truck"
I purchased this prop in
I purchased a shade top (bimini top) for my boat May 1st and received it May 9th I connected the cover to the boat and went out on it twice and realized that the cover I needed was supposed to connect in the middle to the window console that crosses the front middle of the boatI then contacted iboats and stated I feel I personally ordered the wrong one and needed one that connects to the window console and for my year of boat specifically, bayliner capri
I was given the information to return the product May and once I was able to get everything ready and send it back it was delivered to iboats (after I paid $in shipping), on June 29th, to their doorstep according to UPSThe return info e-mail was in my junk mail folder and unfortunately I didn't get it for a little bit(I understand that is not their issue)
I was asked on June 28th to resend the specifications and on July 6th sent the info via e-mailIn between all my e-mails were multiple calls as we
iboats sent me a hub kit for a outboard propeller The box had previously been opened and the wrong part was inside the boxI sent them pictures of the box it came in , the wrong part that was in the box , and my purchase orderTheir warehouse says it's not the wrong part and won't pay return shipping for exchange for the right partI ordered a hub kit part # and they shipped the right box but I did research on it and the hub kit in the #box is a #hub kit for Mercury outboardsI ordered for Evinrude outboards
If I could give zero stars for this company I would...I guess the one star would be a pity star for the helpless people that work for this company Long long story short, buy whatever you need someplace else and steer clear of iboats
This company is full of excuses as to why their customer service is horrible Half hour waits on hold to talk to anyone and they literally just make up whatever they can to make you feel like they are doing something about your order but there is NO communication, no email, no confirmation, no shipping tracking, no nothing They would continually blame the manufacturer's lousy customer service but by adding their own awful customer service on top of that, then you are dealing with two businesses that shouldn't be doing business at all Worst company I have ever dealt with
I ordered a boat propeller from them and after it arrived and I tried to put it on, the part did not fitI called iboats and they sent me a new propeller and I sent the old one back
The new propeller fit and I assumed everything was fine
weeks later I received the 1st (incorrect) propeller backThey said that it was not an acceptable return because there were scratches on some of the parts incthe propellerThey sent images to support their claim
These scratched appear in location's on the parts that are in-line with the area's of the engine where the propeller attachesIf they did not send the incorrect part in the first place, these would not have appeared
Did not try to work with me after giving me ship date and shipping it days earlier after I bought from someone elseI had to pay $and $to return Makes no sense.!! Terrible customer service
They sent us a boat cover that was about a foot too short and completely unusableI oats says we “customized” our cover but we didn’t We have a standard Bass Tracker boatIt is standard sized They won’t replace or refund They won’t answer their phones
I returned a $boat propeller which they signed for but they state they received a different item that I kept They are refusing to issue credit even though they signed for said propeller It took them a month for them to finally tell me they don't have the propeller The box stated a propeller and it's 9# weight yet they state they received a ounce nut which I kept for future use with a different propeller that I ordered from them
This complaint is against iBoats.com located at Election Road Suite 100, Draper, UT 84020, 1-800-914- This company deceptively represents products on their website In addition to inaccurate product descriptions this company ships products that are not ordered and fails to ship products ordered Customer service wait times exceed between to minutes Customer services fails to resolve disputes or provide return shipping labels for incorrectly shipped items On 7/3/an order was placed for two anchors (part number 239-HKGS8) and two anchor chains (part number 50-44141)The order delivered on 7/6/did not include anchor chains (part number 50-44141) nor anchors as advertisedIn place of anchor chains, two boxes of bilge pump through hull fitting installation kits (part number 19441) were delivered iBoats customer service contacted on 7/6/regarding missing anchor chains and incorrectly delivered partsiBoats customer service said Return Author
Email thread to and from iboats Hello, I can issue $back to order [redacted] This prop is still recommended for your engine solas said it will still work fine and nothing is wrong with the prop it just changes the sound due to the way Yamaha makes their engines Our website did provide a propeller that will work for your engine and does work for your engine If you no longer would like to get emails from our website you will need to hit unsubscribe from the bottom of the email I do not have the ability to discontinue that for you Thank you At 2018-07-12:32, [redacted] < [redacted] > wrote: Are you kidding? First off I already bought a new prop (order [redacted] )Are you going to issue credit towards that purchase? Secondly YOUR site recommended a prop that does not work with the engine I told it I haveAt the very least you should notate on the site "use of this prop will make your motor sound like a diesel truck" I purchased this prop in
I recently purchased a trolling motor on-line from this company After installing the motor, I noticed it was unstable and allowed movement Going back to the website to be sure I had not misunderstood the advertisement, it stated stability as a specification in the product description I contacted the company and was finally told the only option they could offer was for me to return the product and if they found it defective, I could receive a refund My complaint concerns the poor quality of the product not a defect Since the product was installed, which was the only way to detect the problem, the company says they cannot offer a refund
I ordered a part for my boat on 06/30/and never received any type of correspondence regarding the order or its deliveryWhen my package didn't arrive, I called the customer service number and waited on hold for 20+ minsI was told the package would arrive on Monday 07/09/It did not comeI waited a few days then proceeded to call customer service againThis time I was on hold for 30+ mins and was eventually told there were problems with their automated system and that my package was being held at UPSThe city on the delivery address had been mixed up with the city on the billing addressThe agent told me she would send me an invoice, which should have been done the first time I calledShe told me she would fix the mistake on the address and that my package would arrive shortlyWhen it did not, I called UPS and they told me the drop-off had been rescheduled, but the address was this time left blankClearly, this has been an enormous waste of both my time and moneyI
I ordered a product from the business, when emailed and made several attempts to contact the costumer service to stop the product from shipping, the product still shipped $included the $for shippingI had already filed for the return days prior to the product shipping, so once the product was received I made several more attempts to reach the company about the ahipling.for the return After a few days of no reply to my attempts of contact, I decided to just ship the product backThe cost of shipping far exceeded what I had originally paid $it cost to shiPhone the productI sent the tracking number along with a picture of the receipt, I finally received an email in return Thanking me for the tracking number I providedStill have not heard a reply from.costumer service in regards to my issue
I ordered a fender for my boatThey received payment from my credit card but I never received the fenderI have sent emails to there complaints department and have called numerous times to either get my order or return money and no one will call me backThis is less than USA but if they did this to others they are scamming people
I ordered a product from the business, when emailed and made several attempts to contact the costumer service to stop the product from shipping, the product still shipped
$included the $for shippingI had already filed for the return days prior to the product shipping, so once the product was received I made several more attempts to reach the company about the ahipling.for the return After a few days of no reply to my attempts of contact, I decided to just ship the product backThe cost of shipping far exceeded what I had originally paid $it cost to shiPhone the productI sent the tracking number along with a picture of the receipt, I finally received an email in return Thanking me for the tracking number I providedStill have not heard a reply from.costumer service in regards to my issue
Paid day air shippingMuch like all the other reviews there was no follow up email with tracking information as promisedIt's been one week now and the parts have not shown upWhen I called ,much like the other reviews, they stated they couldn't find any tracking info on my order and they would have to email the warehouse to find out if the parts even shipped yet!!! Now I'm waiting on a phone call back which I probably will never receive given the track record so farStay away from this company
I ordered a propeller with the exact size I needed for my boat motorI paid in advance for the product to be delivered to my houseThe propeller I received was not only damaged but it was totally the wrong sizeIt would not work on my motorI tried several times to get appropriate service for the issue but never got any cooperationThey kept hanging up or putting me on hold for long periods until I hung upMy wife called and finally got Haley to issue a Return Authorization Number(RA#)I packed and shipped the prop back at a cost of $It has been days since I shipped it backI called to inquire about the refund and was once again given the runaroundThe person I talked to, Haley, won't return my calls or reply by email, which she said she wouldI have given them numerous chances to make this right with me but they absolutely refuse to refund my money or even reply to me at allUsing their automated system, I entered the order number and got a recording saying that
we ordered a ladder for our boat via the specifications listed at this business, we ordered it on 7-21, when it arrived on 7-25-it did not fit, We contacted them on 7-25, the day it arrived and advised, they sent us to a website to file for a return receiptWe did this and waited, next day it said pended Next day said in process, still didn't received so contacted them , said would send8-3-still no return receipt, only have days per their website, so I contacted via chat, spoke to Marci who apologized and requested my email said would send that day Did not receive, contacted via email and advised did not receive, if not received by 8--would contact Revdex.com, No response There was a $charge taken online from my checking acct, all it said was free shipping but notwho it was from Not sure if they are charging me this for shipping now but still no return receipt I will check with my bank on Monday 8-8-to see if they can tell Possibly try to retract the $
Ordered a 15" boat seat pedestalWhen arrived , " was in the socket leaving only " above deckWay too short for me I was out $rush shipping but returned the item using a UPS label from the companyAfter days I kept trying to reach someone as my credit had not been issuedWhen I finally did they said they had not received it and asked if I had a tracking numberSince it was a prepaid label I dropped it at UPS without getting a receiptUPS said however that iboats issued the label with the tracking number on it so they should have itI found a copy of the label with the tracking number and discovered it was delivered and signed for nine days earlierI gave this information to iboats and they went silentNo further responseLuckily I had used PayPal, I sent copies of all to them and they issued me a credit in one hourThe price was good from iboats but I will never risk using them again because of the risk of making a return
Email thread to and from iboats
Hello,
I can issue $back to order *** This prop is still recommended for your engine solas said it will still work fine and nothing is wrong with the prop it just changes the sound due to the way Yamaha makes their engines Our website did provide a propeller that will work for your engine and does work for your engine
If you no longer would like to get emails from our website you will need to hit unsubscribe from the bottom of the email I do not have the ability to discontinue that for you
Thank you
At 2018-07-12:32, *** *** wrote:
Are you kidding? First off I already bought a new prop (order ***)Are you going to issue credit towards that purchase?
Secondly YOUR site recommended a prop that does not work with the engine I told it I haveAt the very least you should notate on the site "use of this prop will make your motor sound like a diesel truck"
I purchased this prop in
I purchased a shade top (bimini top) for my boat May 1st and received it May 9th I connected the cover to the boat and went out on it twice and realized that the cover I needed was supposed to connect in the middle to the window console that crosses the front middle of the boatI then contacted iboats and stated I feel I personally ordered the wrong one and needed one that connects to the window console and for my year of boat specifically, bayliner capri
I was given the information to return the product May and once I was able to get everything ready and send it back it was delivered to iboats (after I paid $in shipping), on June 29th, to their doorstep according to UPSThe return info e-mail was in my junk mail folder and unfortunately I didn't get it for a little bit(I understand that is not their issue)
I was asked on June 28th to resend the specifications and on July 6th sent the info via e-mailIn between all my e-mails were multiple calls as we
This company misrepresents what they sell, than their return policy will not let you return the product that does not perform as intended
iboats sent me a hub kit for a outboard propeller The box had previously been opened and the wrong part was inside the boxI sent them pictures of the box it came in , the wrong part that was in the box , and my purchase orderTheir warehouse says it's not the wrong part and won't pay return shipping for exchange for the right partI ordered a hub kit part # and they shipped the right box but I did research on it and the hub kit in the #box is a #hub kit for Mercury outboardsI ordered for Evinrude outboards
If I could give zero stars for this company I would...I guess the one star would be a pity star for the helpless people that work for this company Long long story short, buy whatever you need someplace else and steer clear of iboats
This company is full of excuses as to why their customer service is horrible Half hour waits on hold to talk to anyone and they literally just make up whatever they can to make you feel like they are doing something about your order but there is NO communication, no email, no confirmation, no shipping tracking, no nothing They would continually blame the manufacturer's lousy customer service but by adding their own awful customer service on top of that, then you are dealing with two businesses that shouldn't be doing business at all Worst company I have ever dealt with
I ordered a boat propeller from them and after it arrived and I tried to put it on, the part did not fitI called iboats and they sent me a new propeller and I sent the old one back
The new propeller fit and I assumed everything was fine
weeks later I received the 1st (incorrect) propeller backThey said that it was not an acceptable return because there were scratches on some of the parts incthe propellerThey sent images to support their claim
These scratched appear in location's on the parts that are in-line with the area's of the engine where the propeller attachesIf they did not send the incorrect part in the first place, these would not have appeared
Did not try to work with me after giving me ship date and shipping it days earlier after I bought from someone elseI had to pay $and $to return Makes no sense.!! Terrible customer service
They sent us a boat cover that was about a foot too short and completely unusableI oats says we “customized” our cover but we didn’t We have a standard Bass Tracker boatIt is standard sized They won’t replace or refund They won’t answer their phones
I returned a $boat propeller which they signed for but they state they received a different item that I kept They are refusing to issue credit even though they signed for said propeller It took them a month for them to finally tell me they don't have the propeller The box stated a propeller and it's 9# weight yet they state they received a ounce nut which I kept for future use with a different propeller that I ordered from them