I am hoping for better communication between consumer and customer obviously once we ordered the [redacted] there was none !!!!!If I didn't call to find update status on my order I would of never heard from them during the process..Also because of lack of communication I missed out on at...
least two promotions one for $2000.00 Thanksgiving or $5,000.00 Black Friday salesWe are not looking for both one would be good.. As noted we know our vehicle was delayed due to snow storm ; how ever we still should have been at least offered one.Thank you for your help
I have been in correspondence with Mrs. [redacted] and I apologized for the inconvenience I also explained that we have mailed out her refund check in the amount of $500.00. I also asked her to please call me once she has received so I can be sure everything is completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not called or left a message with my husband [redacted]. And the ad which I also sent to Revdex.com, states have a lease save even more. This is obviously false advertising. And my matter will not be resolved until that claim is met by Revdex.com or legal representation.
Regards,
[redacted]
To whom it may concern.
My name is Darren Paddock, I am the Director of Finance at Paddock Chevrolet
As the Director one of my responsibilities at the dealership is to safeguard and administer customer credit applications and also resolve any questions or concerns that a customer may...
have with there credit. After receiving Mr. [redacted]'s complaint that we ran his credit with out his permission I look into the facts of what had happened. We take our customers credit and the compliance to safe guard that information very seriously and after reviewing the documentation that was collected from the customer I found that we did have the customer fill out and sign a credit application before we ran his credit. I then called Mr. [redacted] to hear his side of what had happened and why he felt the we ran his credit without his permission.
When I called Mr. [redacted] he explained that he was upset because he didn't think that the credit application that him and his wife filled out was in fact a credit application, he told me that it was explained to him that it was just a form to gather his information. After I spoke with Bill K[redacted] the used car manager that was involved running Mr. & Mrs. [redacted]'s credit I came to the conclusion that there was definitely some confusion between Mr. [redacted], the salesperson and Bill K[redacted]. Because of the confussion I explained to Mr. [redacted] that I could call our credit reporting company and start the process to remove the inquire to remedy the situation. I spoke to our credit reporting company around September 17th to start the process to remove the inquire. I received a call from the credit reporting company on October 5th and they asked me to email them addition information to help with the removal of the credit inquiry. I was informed that the credit inquiry will be removed anywhere form 30 to 45 days form the October 5th. I spoke with Mr. [redacted] and explained the process to him and he was happy with what we have done do resolve this matter for him. I will follow up with Mr. [redacted] after the credit inquiry is removed.
Thanks Darren Paddock
It may change, but as of today (8/18/16) it is still on their website. http://www.paddockchevrolet.com/Newspaper-Ad
I am hoping for better communication between consumer and customer obviously once we ordered the [redacted] there was none !!!!!If I didn't call to find update status on my order I would of never heard from them during the process..Also because of lack of communication I missed out on at...
least two promotions one for $2000.00 Thanksgiving or $5,000.00 Black Friday salesWe are not looking for both one would be good.. As noted we know our vehicle was delayed due to snow storm ; how ever we still should have been at least offered one.Thank you for your help
I have been in correspondence with Mrs. [redacted] and I apologized for the inconvenience I also explained that we have mailed out her refund check in the amount of $500.00. I also asked her to please call me once she has received so I can be sure everything is completed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not called or left a message with my husband [redacted]. And the ad which I also sent to Revdex.com, states have a lease save even more. This is obviously false advertising. And my matter will not be resolved until that claim is met by Revdex.com or legal representation.
Regards,
[redacted]
To whom it may concern.
My name is Darren Paddock, I am the Director of Finance at Paddock Chevrolet
As the Director one of my responsibilities at the dealership is to safeguard and administer customer credit applications and also resolve any questions or concerns that a customer may...
have with there credit. After receiving Mr. [redacted]'s complaint that we ran his credit with out his permission I look into the facts of what had happened. We take our customers credit and the compliance to safe guard that information very seriously and after reviewing the documentation that was collected from the customer I found that we did have the customer fill out and sign a credit application before we ran his credit. I then called Mr. [redacted] to hear his side of what had happened and why he felt the we ran his credit without his permission.
When I called Mr. [redacted] he explained that he was upset because he didn't think that the credit application that him and his wife filled out was in fact a credit application, he told me that it was explained to him that it was just a form to gather his information. After I spoke with Bill K[redacted] the used car manager that was involved running Mr. & Mrs. [redacted]'s credit I came to the conclusion that there was definitely some confusion between Mr. [redacted], the salesperson and Bill K[redacted]. Because of the confussion I explained to Mr. [redacted] that I could call our credit reporting company and start the process to remove the inquire to remedy the situation. I spoke to our credit reporting company around September 17th to start the process to remove the inquire. I received a call from the credit reporting company on October 5th and they asked me to email them addition information to help with the removal of the credit inquiry. I was informed that the credit inquiry will be removed anywhere form 30 to 45 days form the October 5th. I spoke with Mr. [redacted] and explained the process to him and he was happy with what we have done do resolve this matter for him. I will follow up with Mr. [redacted] after the credit inquiry is removed.
Thanks Darren Paddock