Custom Greek Threads

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] :Thank you for your email reply regarding my complaint against Custom Greek ThreadsI have read their reply regarding a refund would be issued back to my debit cardOnce funds have been refunded to my card, I will contact the Revdex.com via email so that my complaint can be closed out and considered resolved.Thank you for your time, [redacted] ***(consumer complaint # [redacted] ) Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me The business in question, Custom Greek Threads, has already remedied this problemThank you for your help in this matter but I would like the complaint removedWe solved the problem later Regards, [redacted]

Communication has been made, the order was personally delivered 2/19/2016, remade, and picked up 2/22/ See attachment for note directly from the customer on a new order that has been placed since Please let me know if any further action is required to help portray the case

Thank you for your responseI believe that your good standing in our country, Greek Custom Clothing, responded quicklyThey have sent complied by mailing the remaining products to my son in Pennsylvania Please close this complaintThank you once again [redacted]

Thank you for reaching out to us,I've attached two screenshots for your records to help further illustrate the situation I've processed a search in our contact system with the customer's provided email address and no results could be found However, we hold customer service in high regard and I've processed a full refund as requested through the forwarded message The other attachment shows the amount/date of initial transaction as well as of the reimbursement I hope this satisfies their request and we appreciate the follow up.- [redacted] Customer Service ManagerCustom Greek Threads

I'm terribly sorry for the inconvenience and thank you for following up I've attached a screenshot of our email system showing no results using the provided contact's email address We will absolutely have the order made again at no charge and will gladly provide Tracking information
upon shipment Please let me know what further action is needed on my end other than production/shipment of a replacement.-*** ***Customer Service ManagerCustom Greek Threads

Thank you for reaching out to us,We did receive an inquiry from the consumer regarding their product and a refund. I've attached our email conversation illustrating our resolve in terms of a remake, however, only one garment was included in the photo sent to present the garments with issues
(why only one was made again). We will gladly remake the order if there were any problems with the new shipment or process a refund should all four items be returned. There has been no communication expressing concern from the consumer since the second package was received, otherwise we would have tried to reach another solution. I appreciate you bringing this to our attention and will await your response before proceeding.-*** ***Customer Service ManagerCustom Greek Threads800-908-3890***

Communication has been made, the order was personally delivered 2/19/2016,? remade, and picked up 2/22/2016.? See attachment for note directly from the customer on a new order that has been placed since.? Please let me know if any further action is required to help portray the case

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Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me? The business in question, Custom Greek Threads, has already remedied this problemThank you for your help in this matter but I would like the complaint removedWe solved the problem later
Regards,
*** ***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. [redacted]:Thank you for your email reply regarding my complaint against Custom Greek Threads. I have read their reply regarding a refund would be issued back to my debit card. Once funds have been refunded to my card, I will contact the Revdex.com via email so that my complaint can be closed out and considered resolved.Thank you for your time,[redacted](consumer complaint #[redacted]) 
Regards,
[redacted]

Communication has been made, the order was personally delivered 2/19/2016,  remade, and picked up 2/22/2016.  See attachment for note directly from the customer on a new order that has been placed since.  Please let me know if any further action is required to help portray the case.

Thank you [redacted] for following up.  The matter has been resolved with a full refund, as requested by the customer.  Below is a time stamp of the reimbursement for your records.  If I can be of any further assistance, please let me know.  12/10/2014...

12:45PM
CREDIT
$101.09
American Express 
[redacted]









AuthCode:
TransID:[redacted]
AVS:
CVV2:

Thank you for reaching out to us,I've attached two screenshots for your records to help further illustrate the situation.  I've processed a search in our contact system with the customer's provided email address and no results could be found.  However, we hold customer service in high...

regard and I've processed a full refund as requested through the forwarded message.  The other attachment shows the amount/date of initial transaction as well as of the reimbursement.  I hope this satisfies their request and we appreciate the follow up.-[redacted]Customer Service ManagerCustom Greek Threads

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I previously filed a complaint with you, case #[redacted], regarding a purchase I made with this business. There was an issue with the quality of the merchandise, and I was not receiving a response from them for an exchange. With your help they exchanged my item, however they still made it incorrectly. I specifically asked for them to put the letting on the hood right side up, and it is still upside down. Also, the fabric on the front of the sweater is supposed to have a football logo on it, however you can't even identify it because it's too large on the fabric. At this point, I just want a refund. I paid $108.32 for this item, and it is not as represented on the website.At this point, I just want a refund. I paid $108.32 for this item, and it is not as represented on the website.
Regards,
[redacted]

A full refund has been issued (time stamp listed in "order comments").  Please keep the free products, no need to send anything back.  The attached document has been forwarded to the customer via email as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  The business in question, Custom Greek Threads, has already remedied this problem. Thank you for your help in this matter but I would like the complaint removed. We solved the problem later.
Regards,
[redacted]

Thank you for your response. I believe that your good standing in our country,  Greek Custom Clothing, responded quickly. They have sent complied by mailing the remaining products to my son in Pennsylvania.  Please close this complaint. Thank you once again.
[redacted]

Review: My 21 year old son ([redacted]) made purchase with company on 7-10-14. [redacted] has medical conditions that prevent him from following through on this complaint. He has asked me (his mother) to assist him as we pay for his purchases. The order has not been received. Subsequent telephone contacts have resulted in partial reimbursement of approximately $70.00 thanks to employee, [redacted], on 9/23/14. However, office manager ([redacted]) has failed to respond about inquiry on remaining purchases as to why they won't deliver or reimburse for remaining amount.Desired Settlement: At this point, I'd like remaining amount reimbursed and NO MORE BUSINESS with this store.

Consumer

Response:

Thank you for your response. I believe that your good standing in our country, Greek Custom Clothing, responded quickly. They have sent complied by mailing the remaining products to my son in Pennsylvania. Please close this complaint. Thank you once again.

Review: First, I paid over $200 for 3 sweatshirts and wrote in the note that I needed them by a certain date. I called 2 days after that date to see where they were and the sales associate told me that the date I selected on the website was the date that the store would receive the materials for the sweatshirts, not the date I would receive the sweatshirts. I waited and the sweatshirts came. One was made wrong. I called and asked to speak with the manager but she was on the floor and the person I talked to was determined to handle the problem herself. The sales associate had told me to call back and get the manager. After talking to the woman about my incorrect order, she agreed that the order was wrong and said she would put in on a "rush" and check it herself, and it would be shipped out the 3rd of December. I have yet to receive it and have tried to submit emails online but have never gotten a response. For the inconvenience, whoever I talked to about the incorrect order could only give me 10% back on my order, which I think is ridiculous. Anyway, I gave the misprinted sweatshirt to the person and told her the correct one would be in around the 1st because of the holiday (thanksgiving) and she has worn the sweatshirt twice. She noticed that the letters aren't even straight across the chest, they're off to one side! To make matters worse, the sweatshirt has started to fall apart! There are 3 holes in it and she has not washed it or anything!Update: Just received the "corrected" sweatshirt today (12/10/13) -it was still made incorrectly! I called and was told a manager or owner would call me back; I never heard from them.Desired Settlement: Refund of the specific sweatshirt that was made incorrectly twice.

Review: I ordered a product from them and the outcome was very bad I was disappointed with the results and the way they advertise their products is false. I paid a nice amount for the product so I expected it to come out nice like the preview they show before you purchase it. Their customer service is horrible. I've called them about 5 times, left a voicemail with my contact information, sent them an email, and still no reply. I feel like their business is a scam and based off reviews so do other people. I want what I paid for.Desired Settlement: I would like a refund

Business

Response:

Thank you for reaching out to us,