Custom Kitchens & Design Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. *** *** provides no defense for the actions taken by his
company’s service department either because those actions are indefensible
and/or, and this should be most troubling to the Revdex.com,
because he does not take seriously the efficacy of the complaint process via a
third partyTo dismiss a customer’s grievances with a one-sentence non-explanation
only solidifies in my mind the disregard Kia has to customer satisfaction.
Kia’s service department ignored a time-honored heuristic
known as Occam’s Razor, which essentially states that the best explanation for
a phenomenon is usually the simplestInstead of initially checking the spark
plugs (the simplest explanation), Kia’s mechanics recommended the least likely,
most costly solution in an attempt to swindle the unsuspecting clientBy assuming
that I had little to no knowledge of fuel injectors and timing belts and by
having the service representatives recommend those particular fixes in conjunction
with appeals to fear about lack of vehicle safety, the company ensured that I
accepted the proposed, yet dubious, course of action Kia’s so-called fix was completely
ineffective, and the company should not be compensated for egregious decisions
that were not in the best interest of the customer.
I am so confident that Kia was negligent in its service of
my vehicle that I am willing to have the new fuel injector replaced with the
old fuel injector in order to determine if the car performs equally as well
with both, thereby proving that the cause of the initial problem was never the
fuel injector but rather the spark plugs and a malfunctioning coilHowever,
this avenue cannot be pursued because I have no faith that Kia’s mechanics will
carry out, with integrity and not vengeance, the demands of this experiment.
I am shocked that *** *** did not respond to my grievance
about the service department employee texting while driving during the client
pick-upEven if this is not cause for remuneration, I can only hope that the
issue is being addressed in-house, and other clients will not be put at risk
because of this reckless behaviorTo be clear, I do not seek the termination of
the employee; rather, I seek change and ask *** *** to assure me that this
will be accomplished under his watch.
To summarize, Kia took advantage of my inexperience (i.eassuming
that I did not know that a free diagnostic scan can be attained at any
automotive retail store); the service department mechanics pursued a course of
action that bypassed less expensive, more plausible recommendations (i.efuel
injector maintenance and spark plug replacement) for the company’s own
financial gain; and the service representatives used scare tactics that
exaggerated the dangers of alternative actions (i.eclaiming that the vehicle
was unsafe to drive, which was patently untrue).
I was, at best, a victim of poor judgement and illogical conclusions
on the part of the mechanics, who, I should not have to remind you, are
presented as experts in their field of work, and at worst, willful deception
and fraudulent policies on the part of management, which should have as its
objectives: customer satisfaction and trust between the client and the company
Kia failed on both accounts.
Therefore, a full refund is the only fair course of action.
Regards,
*** ***

Cindy - I reviewed the file and the customer concern and spoke with our GM at KiaBecause this customer has been a loyal customer and because we sit to retain his business, we will agree to his requestsPlease inform him tat someone will reach out soon to set up a time for him to complete some paperwork and pick up a check.Sincerely, Bob H***

We have searched all incoming emails and we have never received any correspondence from the Revdex.com regarding this complaint. However, now that we have the complaint, we will reach out directly to the customer in order to better understand the specific nature of the complaint and to see if we can
provide assistance. Thank you, Bob H***

We will reach out to the customer and see what cane done

Our response was that we should reach out to customer and talk face to faceWe did in fact do so and the issue was resolved couple of weeks agoIn fact, they bought another vehicle from us at our Nissan store.Thank you

We must respectfully decline *** *** request for renumeration and stand by our initial diagnostic and procedures. Thank you, ** ***

The first photo is a photo of the tow truck that came to pick up my vehicle on Saturday, August 20th, at around 3:30pm.The second and third are photos of the receipts from Kia of Greer and my *** ** *** bank statement.Thank you for your assistance

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
Although I realize the futility with which I write, I can only hope that my experience at Kia of Greer will serve as a cautionary tale to other customers who can prevent becoming victims of fear tactics, unsound diagnoses, and exploitative recommendations. To spare a reiteration of my grievances, I would simply like to say that the decisions made by Kia's mechanics and customer service representatives were both practically and morally untenable. As such, I will have no further interaction with Kia. I will never purchase another car from them, and I will never again allow their mechanics to service my car.  I will caution all friends, family, and acquaintances to beware of the injustices I experienced with this company. 
Regards,
[redacted]

I do not have a copy of the paperwork handy as of this response so I cannot validate this customers’ breakdown of the dollars paid, nor can I   verify his payoff amount; I will pull it and review. However, I can tell you that we do charge a profit to handle such transactions. We have to...

outright purchase the vehicle from the leasing company,  Then we sell to this customer. We are due a profit for our time and overhead to process such a transaction.We will review and reach out to customer at earliest convenience.Sincerely, Bob H[redacted]

Thank you for forwarding this matter to my attention. I will ask [redacted] to reach out to customer today to see how we can assist. Thank you,  [redacted]

Thank you for forwarding this matter to my attention.Unfortunately, Kia of Greer does not report to the Credit Bureau, thus we do not have the ability to have items added or deleted to a customer credit file. We will be glad to meet with this customer and discuss their concerns. Thank...

you,  Bob H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for forwarding this matter to my attention and allowing me to respond. Kia of Greer does not finance vehicles. We , as a service, obtain customer information and submit it to various third party lenders for credit approval. The lender determines the approval and the terms. Customers...

are free to accept these terms and conditions or seek financing through their own sources. All customers are advised of this in writing. They sign documents which specifically outline the conditional delivery of any vehicle subject to financing. Such was the case here.We regret that this customer was not approved or cannot meet the lender's conditions and terms. Nothing would please us more but to see the the transaction completed. However, this is beyond our control. Sincerely,  Bob H[redacted]

I apologize for not answering the business answer to my complaint but this has been resolved to our satisfaction.Thank you,[redacted]

Thank you for forwarding this matter to our attention. We have no record that this customer has ever asked to be removed from our database. We will be glad to place on  do not call in our system. Does the customer wish to be removed from our mail list as well?Also, please inform customer that...

while we will be glad to remove from our list, we have no control over any other Kia dealership or Kia Motors database. Therefore, they may continue to get contacts from others.Also, to express our apologies and to maintain some relationship with this customer, We would like to send them a $50.00 voucher to be used at Kia of Greer for parts or service.Sincerely, [redacted]

We have replied. In fact, we spoke with customer, and to my knowledge all was handled and customer taken care of. Our response initially was that we would reach out directly to customer. We did just that.Thank you

Thank you for forwarding this matter to my attention. As of now, we stand behind our original diagnosis and no refunds will be forthcoming.Sincerely, [redacted]

Kia of Greer, as a customer service and to...

expedite the delivery of vehicles, submits the customer information to various third party lenders. These lenders make all credit decisions. They base their decisions on credit history, time on job, income, debt to income, and many other variables. Kia of Greer does not make these decisions.This vehicle was delivered with conditional approval - that being if the customer could meet all the lender requirements and provide proof of such, the loan would be approved. This conditional delivery was explained to the customer and given to them in writing the day they drove the vehicle of the lot. The customer reviewed and signed the conditional delivery statement.Unfortunately, the terms of the conditional delivery could not be met and the lender was unwilling to fund the loan.

Thank you for forwarding this matter to my attention. I will ask our parts and service director to reach out to the customer directly and see what we can do to assist...