Custom Remodelers Inc

Initial Business Response /* (1000, 8, 2016/03/07) */
March 7th,
Re: Case #***: *** And *** ***
Mr& Mrs*** have been put on our Do Not Call ListWe apologize for the repeated phone calls and solicitationsWe are truly sorry for any inconveniences this may have
caused
Respectfully,
Dan ***
Service Manager
Initial Consumer Rebuttal /* (2000, 9, 2016/03/07) */

March 13th, Re: Case #***: *** M *** Custom Remodelers, Incset an appointment for an in-home consultation to occur on 12/1/This time did not work for all parties, so an additional appointment was made on 2/11/***
***, *** and *** *** picked out window color, style and glass options and proceeded to sign a contract for custom-made windowsThey applied for financing with Wells Fargo and were approved for 0% for monthsCustomer was given business days to cancelCustom-made windows were remeasured on 2/23/between 1:00-1:30pm and were manufactured and are due to arrive on 3/14/Custom Remodelers, Increceived a call on 3/7/from a 3rd party, not on contract, requesting information regarding windows and we answered questions as best we couldWe would like to schedule an installation at the earliest convenience for the custom-made windows ordered by *** ***We thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc

Initial Business Response /* (1000, 5, 2015/11/09) */
November 9th,
Re: Case #***: ***
Mr*** has been put on our Do Not Call ListWe apologize for the repeated phone calls and we are truly sorry for any inconveniences this may have
caused
Respectfully,
Dan ***
Service Manager
Initial Consumer Rebuttal /* (2000, 6, 2015/11/09) */

Initial Business Response /* (1000, 5, 2015/12/03) */
December 3rd,
Re: Case #***: *** ***
Mrs*** has been put on our Do Not Call ListWe apologize for the repeated phone calls and we are truly sorry for any inconveniences this may have
caused
Respectfully,
Dan ***
Service Manager
Initial Consumer Rebuttal /* (2000, 6, 2015/12/03) */

October 5TH, Re: Case ID# ***: Andrea *** Custom Remodelers, Incwas contacted by the manufacturer completing Ms***’s service callWe were informed via email with the following information: “I spoke with the customer today and the service has been set up for next ThursdayI will be installing four new screensThe screen-holding hardware will also be updatedThe second bedroom also has a fogged stationary glass which I will replace as well.” We hope this will complete Ms***’s warranty issues with the manufacturer, Lindsay Window & DoorWe thank the Revdex.com for helping our customer with their factory warranty service Respectfully, Custom Remodelers, Inc

April 6th, Re: Case # ***: *** *** Custom Remodelers, Incwas not contracted to remove a wood-burning stove pipe alongside of the homeThe customer asked our subcontracted siding crew if they would remove the pipe prior to the
installation of the new sidingThe contracted crew removed the pipe at no additional charge to the homeownerCustom Remodelers, Incwas only contracted to install siding and soffit & fascia on the homeCustom Remodelers, Incis not responsible for alleged damage caused by stove pipe removalIf customer feels there is liability damage on her home, her insurance company is first in line for coverageWe thank the Revdex.com for their help in resolving this matterRespectfully, Ryan *** Sales Manager

Initial Business Response /* (1000, 9, 2016/01/19) */
January 19th,
Re: Case # ***
Custom Remodelers, Incdirectly contacted our customer and scheduled a date of installation for her doorOn January 15th, her door was installed and was passed by city inspectorWe thank
the Revdex.com for their help in this matter
Respectfully,
Ryan ***
Sales Manager
Initial Consumer Rebuttal /* (2000, 11, 2016/01/29) */

Initial Business Response /* (1000, 5, 2015/08/04) */
Custom Remodeler's Service Department has set an appointment with Mr*** on August 7th to complete his home improvement projectCustom Remodelers would like to thank the Revdex.com for their help in resolving this
matter
Initial Consumer Rebuttal /* (3000, 7, 2015/08/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was able to set an appointment for 09:on 8/7/Custom Remodelers did not show up for the agreed upond appointmentI also requested a $1,000, or percent, deduction from the exact amount financed ($10,400)I received a call at 11:stating that the product was not available/ready, even though I received a letter (dated July 9, 2015) saying I had days to get it installed or it would be thrown away
Final Business Response /* (4000, 9, 2015/08/13) */
Mr***'s service visit has been re-scheduled for 8/at pmHis sash is still in our warehouse as his letter of July statedThe trim we attempted to pick up is no longer available and needed to be special orderedIt is here and ready to install on his appointed date and time
We thank the Revdex.com for their help

Initial Business Response /* (1000, 5, 2016/01/21) */
January 21st,
Re: Case # ***: *** ***
Custom Remodelers, Incordered custom-made windows and doors for this customer as per contractCustomer says she now wants to cancel after the windows and doors have already been
made and receivedWe would appreciate any help the Revdex.com can give us in resolving this collectionA lien will be placed on the property until a resolution can be met
Respectfully,
Custom Remodelers, Inc

April 15th, Re: Case # ***: *** *** Again, Custom Remodelers, Incwas not contracted to remove a wood-burning stove pipe alongside of the homeThe customer asked our subcontracted siding crew if they would remove the pipe prior to the installation of the new sidingThe contracted crew removed the pipe at no additional charge to the homeownerCustom Remodelers, Incwas only contracted to install siding and soffit & fascia on the homeCustom Remodelers, Incis not responsible for alleged damage caused by stove pipe removalIf customer feels there is liability damage on her home, her insurance company is first in line for coverageWe thank the Revdex.com for their help in resolving this matterRespectfully, Ryan *** Sales Manager

Initial Business Response /* (1000, 5, 2016/01/21) */
January 20th,
Re: Case #***: *** ***
Mr& Mrs*** called us to have a new patio door installed in their home, including removal of wall area and installing new framing to accommodate a new opening for a new doorThe
customer requested that the installation be scheduled after September 20th, Custom Remodelers, Incmade numerous attempts to schedule installation since September 28th, 2015, leaving several messages with no return calls
On October 19th, 2015, Custom Remodelers, Incspoke with Mrs***, who told us she no longer wanted the patio door because they would be moving and could no longer afford the doorAt this time Custom Remodelers, Incplaced a lien on the property because this is a cash contract and declined on all financing options
On December 7th, 2015, Custom Remodelers, Increceived a lengthy letter from homeowners demanding $off instead of $for work to be taken out of contractCustom Remodelers, Incagreed as long as we could schedule an installCustom Remodelers, Inchas made several attempts to install this custom-made door
Respectfully,
Custom Remodelers, Inc
Initial Consumer Rebuttal /* (3000, 11, 2016/02/01) */
We never told custom Remodelers that we were moving and could not afford the doorWe contacted them to change one part of the contract and they stated that they were not able to make any changes, or cancel any part of the jobI asked what our options were, and they said they would put a lien on my houseI said we no longer wanted to close off one of the doors and didn't know why we couldn't change that partWe were NOT given any options except have ALL the work completed and paid for or a lien to be placed on our houseWe only agreed to have our credit run because the salesmen said it would be a "soft inquiry" and they could get us a "great rate"We had just refinanced our house and obviously could not qualify within days of having that doneAlso, the lengthy letter had nothing to do with "demanding" $off of the contractThe $was the amount that was originally stated for closing off the laundry doorThe letter was a way to contact someone other than the harassing and rude sales manager and resolve this issueThe letter was to the owner of the company, Craig ***He has never once contacted usWe have only heard from the lower people in the officeCRI has lied on every account of their responseI do not believe it is very ethical for a company to give out information on whether or not our credit app was approved or denied
I believe this is a breach of confidentiality to be stating our credit application responseI do not trust that this work would even be done well and I do not trust what we would actually even be getting because they will not give us any specs on the door and have lied and bullied us since the beginningI would like this contract cancelled and my money back
***copied and pasted from email
Final Business Response /* (4000, 13, 2016/02/03) */
February 3rd,
Re: Case #***: *** ***
Custom Remodelers, Incis willing to make one final attempt at making an amicable settlement pertaining to contract with customerCustom Remodelers, Incwill agree to accept the $1,down-payment towards cancellation of the contractIf this is not acceptable, Custom Remodelers, Incwill refer file for collection actions on 35% as per contract, in the amount of $3,We thank the Revdex.com for their help in resolving this collection
Respectfully,
Custom Remodelers, Inc
Final Consumer Response /* (2000, 15, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We will accept the offer of canceling our contract with the $deposit used as the cancellation feeThank you Revdex.com for your help

Initial Business Response /* (1000, 5, 2016/01/20) */
January 19th,
Re: Case #***: *** ***
The contract was signed 12/7/We went out on 12/15/to go over downspout locationThe customer chose a custom color to match, which takes time to getThe customer called
and tried to cancel last week, stating they could get it done cheaper by a friendWe apologize communication has been a little tough over Christmas and New YearsThe customer can pick a date that works best for them and we will be happy to accommodateWe thank the Revdex.com for their help in this matter
Respectfully,
Shawna ***
Production Department
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
yes the contract was signed on 12/7/if someone was out on 12/15/it was with out my knowledge or approval.(that means know one called) hence the reason for this complaintTHEY NEVER CALLED UNTIL I CALLED THEM ON 12/23/15.As far as my friend that can do it cheaperThat is a fabrication from a statement that I made saying my friend could do this job cheaper but I don't want to wait, and then I stated that you guys age not the cheapestAnd as far as the picking of a date the works for me.If you look back you will see that we already picked that date and they canceled it, AND AGAIN THEY DID NOT CALL BACKAgain I called them and at this point I am doing all the workA PREMIUM PRICE FOR SUBPRIME SERVICEThis is a reoccurring theme with this company,it would seem.I would like my money back thank you!
Final Consumer Response /* (3000, 11, 2016/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again I am sure that they would like to set up a time to install.But they were not so eager to stay,or even be in contact with me,until they were called outAnd the whole time the only thing they can say is we have a contract, that allows them the luxury to not stay in contactOr in this case even contact there customersRather they would have there customers do the work for themUNACCEPTABLE
Final Business Response /* (4000, 18, 2016/02/22) */
Let us reiterate this one more timeCustom Remodelers would like to install Mr***'s gutters at a date convenient for himIf Mr*** insists on cancelling his job, that can also be done, however, there will be a 35% cancellation feeWe thank the Revdex.com for there help with this matter
Respectfully,
Judy ***
Field Service Coordinator

October 13th, Re: Case # ***: *** ***-*** Custom Remodelers, Inchas been in contact with the stone installation crew, and the crew has been in contact with the homeowner to schedule and complete
the projectThe stone installation has started and the first partial inspection has already been completedWe thank the Revdex.com for the help in this matter Respectfully, Custom Remodelers, Inc

Final Consumer Response /* (2000, 6, 2016/03/07) */
I received a check in the mail today for my full deposit amountI still did not ever receive a response to any of my contact attempts, but I am satisfied with the result at this point

Initial Business Response /* (1000, 5, 2015/07/20) */
July 20th,
Re: Case #***: *** ***
Custom Remodelers, Inchas agreed to cancel the contract for *** ***-***We thank the Revdex.com for their help in resolving this issue
Respectfully,
Ryan
***
Sales Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/07/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

September 29th, September 29th, Re: Case #: ***: Andrea *** Homeowner’s product is currently in the possession of the manufacturers’ representative from Lindsay Window & DoorHe is currently out of the office and will return Monday, October 2nd, At that time the Lindsay Window & Door representative will contact Ms*** and set up an appointment for serviceCustom Remodelers, Incwill also follow up with the manufacturer on Monday, October 2nd, on Ms***’s behalf to make sure service appointment has been scheduledWe thank the Revdex.com for their help in this matter Respectfully, Custom Remodelers, Inc

September 14th, Custom Remodelers, Incis sorry that the customer has experienced frustration with their projectWe left a message with Mr*** to schedule an appointment for the first week in OctoberHe said he would check with his wife and call us back to schedule an appointment to
address concerns with the trim and caulk issues on the exterior of her bay windowWe are confident our service representative will rectify customer concernsWe thank the Revdex.com for their help in resolving this complaint Respectfully, Custom Remodelers, Inc

I called Mr*** this morning asking how I may be of assistance.Mr*** responded by telling me he is currently expecting his Insurance Adjuster to come out regarding hail damage and Custom Remodelers, Inc does not have to do anything at this timeI asked him if he would like me to follow up
with him in a few weeksHe replied "yes"

Initial Business Response /* (1000, 5, 2015/11/19) */
November 19th, 2015
Re: Case #[redacted]
Mr. [redacted] has been put on our Do Not Call List. We apologize for the repeated phone calls and we are truly sorry for any inconveniences this may have...

caused.
Respectfully,
Dan [redacted]
Service Manager
Initial Consumer Rebuttal /* (2000, 6, 2015/11/20) */

I am rejecting this response because:the contractor offered to remove the wood stove pipe.  They also stated, per the phone conversation that they would remove the pipe and cover the hole at no extra charge.   I spoke with Chad [redacted] regarding this.