Custom Turf Care

[redacted] I am sorry about this misunderstanding. We did have you cancelled since you spoke with someone on February 14, 2017. I have credited the treatment done that day so you don’t owe anything, but can you tell me how you cancelled in the Fall so we can better understand and make sure this...

happens less often in the future? Anyone can make a mistake and they may have spoken on the phone or through the mail. For us it’s a waste of time, gas, and materials so if you could please let me know how you cancelled in the Fall it will help me see where we made a mistake. Thank you, [redacted]
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I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]