Cutter Dodge Chrysler Jeep of Pearl City

Hello, The business contacted me directly and the issue has been resolvedThank you so much for your help [redacted] [redacted] Case ID # [redacted]

Thank you for your correspondence on this matterI have no doubt that there is a misunderstanding or some reason for Mr [redacted] 's perceptionI would like to invite Mr [redacted] down to the dealership to speak with the General Sales manager [redacted] (LD) to revisit the numbers that he and I are confused about as we do not have a $10,mark up on our [redacted] ***sVehicles do, however, depreciate after purchasing and we can go over that as well

Aloha,thank you for contacting me regarding Mrs [redacted] 's complaintOur Assistant service manager is in communications with Mrs [redacted] via emailHer car is finished and we are attempting to speak with Mrs [redacted] to explain some things over the phoneTwo of her concerns have yet to be duplicated and we want to keep the car a couple of days to try to verify the issuesIf so, we will be happy to provide Mrs [redacted] with transportation at no expense to her until we can verify and repair her concernsNormally we would let her take the car as is and let her know that we cannot verify her concernsHowever, in this case, I feel that we should delve deeper into this vehicle and provide her with transportation to alleviate any inconveniences that she might otherwise incur.thank youron w***general manager

Aloha, thank you for contacting me regarding Mrs [redacted] 's complaintOur Assistant service manager is in communications with Mrs [redacted] via emailHer car is finished and we are attempting to speak with Mrs [redacted] to explain some things over the phoneTwo of her concerns have yet to be duplicated and we want to keep the car a couple of days to try to verify the issuesIf so, we will be happy to provide Mrs [redacted] with transportation at no expense to her until we can verify and repair her concernsNormally we would let her take the car as is and let her know that we cannot verify her concernsHowever, in this case, I feel that we should delve deeper into this vehicle and provide her with transportation to alleviate any inconveniences that she might otherwise incurthank you ron w [redacted] general manager

***, There is more to the story than what you are statingWe need you to come in and see the General Sales managers and I assure you that he will not be rude or pushyWe want to clarify what is happening and we do not have any control over what another institution values your car atI apologize for what you are going through as I know you are stressedI would like to invite you in to the dealership so that we can try to resolve your situation Ron W [redacted] General Manager

Thank you for reaching out to meWe will reimburse this customer for the towing thank you Ron W***

Thank you for informing me of this complaintI have looked into this matter and unfortunately as we told Mr [redacted] , we are unable to find a lender that is willing to approve a loanAs stated on the back of the Vehicle Sales Agreement Mr [redacted] had hours to return this vehicle after being informed that we are unable to get this loan approved by any lenderOnce the vehicle is returned we will refund all monies paid to Cutter Dodge Pearl City as a down paymentI wish we could get this loan approved but we are unable to

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Thank you for your emailI apologize for the mixed messagesPlease call Ozell and of course we will take care of your tire

Thank you for bringing this to my attentionWe are and have been in contact with the manufacturer about the parts process and availability and will absolutely extend the rental until the parts come inMy service manager will be in contact with Mr/Mrs ***

my apologiesthis is the first day that I have received this complaintPer my service managerWe are not a body shop and recommended to the customer that he should take it to oneWith the customer's consent we had the vehicle towed to a repair facilityWe released that vehicle to El's autobody and the customer had been in contact directly with the auto body shop to include any paymentsWe are no longer involved with this repair

Complaint: [redacted] I am rejecting this response because: there is not more to the story than what I am statingThere is not a misunderstandingYes, we know our vehicle a mouth decreases when we drive it off the lot, but there is no way it would decrease that much, and yes it does matter when we try to refinance it, and are unable to do so because we were over charged Sincerely, [redacted]

It seems like they are making it seem like the problems doesn't existWhen I first dropped it off I told them the problems but had to explain it again days later because they thought I said the trunk light wasn't working but I said the trunk light flashes while I'm driving saying that the trunk is openAlso they thought I said the brakes was bad but I told them the brakes squeakThey gave me a loaner car on August 25,but have not contacted me about my car Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I had the best experience buying a car from *** ***He was very informative, knew exactly what he was talking aboutVery confident and I appreciate that because I wouldn't want to buy from someone who wasn't sure about themselves or the cars being sold He was very patient making sure I was going home with the right car for meI hope he is still there when I decide to come in and trade my vehicle a few years down the roadAll the other lots I went to and salesmen I dealt with don't compare to the service I received at Cutter! I just had to report it to Revdex.comThank you ***, keep up the good workI've already referred my friends and family

I would like the repairs completed on my vehicle as originally promised when I first purchased the vehicle

Thank you for your emailMr*** came in on Saturday the 16th and purchased a new set of tires for his JeepHe appeared to be happy and satisfied upon leaving the dealership

From: *** *** *** Sent: Thursday, July 23, 11:AMTo: *** ** *** ***Subject: RE: ***Hi ***,We sent a check to the customer equaling a monthly payment as the customer desired.**

Hello,    The business contacted me directly and the issue has been resolved. Thank you so much for your help.    [redacted] Case ID # [redacted]

[redacted] thank you for sharing your concern. We will not charge you for your key and I will make it a point to speak with my service manager about their lack of communications with you. Sorry to hear about your transmission issues. I will look into that as well. You should be getting a call today from...

my service manager [redacted].

Thank you for your correspondence on this matter. I have no doubt that there is a misunderstanding or some reason for Mr. [redacted]'s perception. I would like to invite Mr. [redacted] down to the dealership to speak with the General Sales manager [redacted] (LD) to revisit the numbers that he and I are...

confused about as we do not have a $10,000 mark up on our [redacted]s. Vehicles do, however, depreciate after purchasing and we can go over that as well.