CVA Builders

We would like to address Mr [redacted] points and help with any confusion All customers are required to have their soil tested for a private septic system before we can begin construction (perk test) The results of this test tell the land owner, and the builder how many bedrooms can be in the home, where the home can be built on the property, where the septic system can be installed on the property, and what type of septic system is appropriate for the property Mr [redacted] signed his contract on January 8, for a total of $184, Please see Mr [redacted] original signed and dated contract You can see in his signed contract that: there was not a $10,contingency fee, and only $5,was allotted for septic installation not “over $15,000” as Mr [redacted] states above We in fact used and paid his contractor William Green Enterprises, Inc $5,to do the septic installation as per the quote dated 9/4/ Mr [redacted] sent to us Mr [redacted] there was one addendum for $ for Site Work construction that was sent to Mr [redacted] only Please see the attached addendum Mr [redacted] was in fact he credited back money at construction closing due to site work allowances money not being used At the closing all customers receive an Owner’s Invoice for the site work, as did Mr***During the framing and roofing phase of construction, HVAC and plumbing stages of construction are also taking place Hole in the roof must be cut to allow for HVAC and Plumbing vents, then flashing to be installed before shingles can be placed The roofing materials are designed to get wet during this process If it does rain during this period, the roof is allowed to dry and then shingles are installed This is a part of any home construction process We are glad the Mr [redacted] and his family are enjoying their new home and love the layout of the house

My experience with CVA Builders was a pleasure My husband and I were very pleased throughout the entire process We love our new home and feel the quality is top notch! We shopped many builders in the area before choosing CVA and we would not change a thing now that all is said and done Highly recommend I've also read the negative reviews - you can't please some people Its unfortunate to only have one side of the story

In doing some research on Complaint [redacted] , I have attached the contract with the [redacted] and highlighted... here what the signed contract states in regards to all site work items – like installation of a drainage culvert pipe. Per our contract this complaint should be directed to the installer of the pipe. “Contractor does not warrant any of the Schedule “B” items as warranty would be the direct responsibility of the vendor of such service.” As mentioned in Section 1 (b) of the contract (attached) Owner shall complete all necessary pre-construction site work to Contractor’s satisfaction, obtain all necessary municipal construction permits within ninety (90) days of execution of this Agreement. Section 1 (c ) discusses that contractor shall complete construction of the Improvements (house) within 180 business days from commencement of construction, which commencement shall occur within 30 business days following Contractor’s receipt of written notice of completion of all required site work. Section 12 Provisions for Owner Responsibilities: Please let me know if you need additional information. Thanks and regards, Camille Smith Keystone Management Systems

Have multipal problems with my new home and they have not been corrected lockridge will not respond back to me or the Revdex.com

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
As per our conversation earlier he is a list of complaintsFrom the start of the project things were going wrongI did the survey perk and pulled permits to save moneyWe had signed the contract for with a contingency a bunch of things went wrongThey laid the house out on the plot wrong times and put in the construction driveway in wrong times I am sure I got charged for this but I have no idea due to the fact that they do not provide a itemized list of expenditures which I was asking for from the beginning then the well went in another problem more money was needed to the tune of I think never got a answer on that just had to deal with itThen the house was stating to go up the house was under roof but with no shingles just plywoodWell it rained for about a week never covered the roof which led to bows in the roof had to deal with that as wellInterior started to be finished and the drain field was going inAnother problem they wanted a little over to have the septic done we found a contractor to do it for big differenceIt was getting late in the year our current residence was being rented and we were about to be homelessAlso my wife was pregnant which made it more stressfulI believe we signed the contract in late February early March and finally got the keys on the rd of December the day after my daughter was bornStill was charged with no itemized list of bills and was given a worthless home warranty that covered nothingI have pictures and emails of everything from the entire projectThe sad thing is that we love the house we love the layout it is a cozy and very family oriented homeWe just wanted them to stand behind their product on a few items you figure they take you to max budget with no documentation I would have thought that they would have fixed a few thingThat's all I have I hope this helpsI would not recommend this company to anyone I have gotten better customer service from the dmv than from these people and the DMV is horrible if you would like emails and photos I will forward *** ***

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*** has had to special order all the parts and pieces for the septic system and once all the parts have been received another engineer will be required to check the soil conditions to make sure it’s dry enough for installation to begin
*** *** agreed to *** being prepaid for this septic system, since the cost was extremely high for the parts/pieces. Since *** has already been paid, and been approved as the septic installer with the county it’s easier to have them do the install
Current schedule is for the install to being within the next week or so

In response to [redacted]’s complaint, we will try to address each of her items:Every County Inspection can be verified at the County office.The walk-through inspection, which was signed-off by Grace A. [redacted], (please see [redacted] signed and dated Walk-Through...

Inspection Form) showed many items that were noted needing repair and are the responsibility of the homeowner as per the work [redacted] contracted to do herself.  (Please see [redacted] signed and dated Contract, which includes an Addendum, Access Agreement, Funding Agreement and other documents)The garage pad is not damaged and would have been noted in the Walk-Through Inspection.  (Please see [redacted] signed and dated Walk-Through Inspection Form)The crawl space vents are not damaged and would have been noted in the Walk-Through Inspection. (Please see [redacted])The roof is not wavy or in need of repair.  It would have been noted in the Walk-Through Inspection. (Please see [redacted])The driveway was installed at the proper time for construction vehicles to access the property.   As per [redacted]’s [redacted] signed and dated Contract Addendum (page 14 of [redacted] Contract Agreement), she acknowledged and agreed to “Ownerwill pay $4097.00 out of pocket for Driveway Stone”  The 1st grading Allowance of $500 is an allowance which is an estimate of what it will cost.  If the actual cost goes over for any reason there is a Contingency line item which serves as a cushion for overages.  If it is not used any amount remaining in this line item is subtracted from the total cost of the customer’s home at the end of construction.  The homeowner [redacted], requested to do the following parts of the construction herself and was given credit in the contract for it:  all flooring, painting, cabinets, and counter tops. (Please see the [redacted] signed and dated Contract)  The homeowner also had 3 days as per the signed and dated contract and access agreements to complete the work.  The [redacted] pictures show the home in 2014 and as of June 24, 2015.  The flooring is still not installed, and other work not completed.  The signed and dated Walk-Through Inspection Form also shows the work still not completed and is the homeowner’s responsibility.  [redacted] acknowledged that responsibility when she signed and dated the form.  This included interior doors which she removedto paint.[redacted]’s bank may not pass the final appraisal as the house is now because she has not completed the work she agreed to do.[redacted] is correct in her statement that she refused our appliance delivery when the supplier arrived at her property with the appliances.  As per Ms. [redacted]’s signed Contract, no changes will be made after the contract is ratified without a signed change order and a $350 change order fee.  If she had submitted a change order (at all) and certainly before the appliances had been ordered, paid for and delivered, a credit would have been given to her.  No credit is due to her as she is in breach of contract.The 90% draw request was submitted to [redacted]’s bank on 7/16/2014 at which time CVA Builders had completed all work as per the signed contract.  [redacted] instructed her bank not to pay the money.  As per section 10 of the Signed Contract this is in breach of contract. (Please see [redacted] signed and dated Contract)  Beginning June 15, 2015 a late payment of 1.5% will be added in the amount of $7,139.49, and late penalties will continue to incur until payment is made.Mr. [redacted] is not the office manager, he is the owner of CVA Builders, and has been in constant contact with [redacted].  He has also been to her property as has [redacted] her Building Superintendent and [redacted] another BuildingSuperintendent.The County Inspector for the Certificate of Occupancy (CO) visited [redacted]’s home on 7 1, 2015 and found items that failed the inspection – including a Steam Shower that [redacted] installed herself without approval or notice to the builder, plumbing and fixtures to the master tub that she installed herself without approval of or notice to the builder, a gas fireplace that she installed herself without approval of or notice to the builder, an electric outlet on the breakfast bar that she installed herselfwithout approval of or notice to the builder. Please see [redacted] Certificate of Occupancy (CO) inspection forms.  The deck items indicated with green have been fixed by CVA Builders.  The landing in the garage is not standard Virginia Building Code and the Inspector is sending a revised report which we will forward to the Revdex.com.We have worked with [redacted] for a very long time in every attempt to complete this project.  She has been in violation of her signed contract regardless of our assistance and repeated reminders of the perimeters of the contract.  She has been given more than ample time to complete her part of the construction, has done unauthorized work to the home which is not the responsibility of CVA Builders.   CVA Builders has satisfied all work on the property as per the signed Contract.

My experience with CVA Builders was a pleasure. My husband and I were very pleased throughout the entire process. We love our new home and feel the quality is top notch! We shopped many builders in the area before choosing CVA and we would not change a thing now that all is said and done. Highly recommend. I've also read the negative reviews - you can't please some people. Its unfortunate to only have one side of the story.

We would like to address Mr. [redacted] points and help with any
confusion. 
All customers are required to have their soil tested for a
private septic system before we can begin construction (perk test).  The results of this test tell the land owner,
and the builder how many bedrooms can be in the home, where the home can be
built on the property, where the septic system can be installed on the
property, and what type of septic system is appropriate for the property. 
Mr. [redacted] signed his contract on January 8, 2014 for a total
of $184,349.00.  Please see Mr. [redacted] original signed and dated contract.   You can see in his
signed contract that:  there was not a
$10,000 contingency fee, and only $5,000 was allotted for septic installation
not “over $15,000” as Mr. [redacted] states above. 
We in fact used and paid his contractor William Green Enterprises, Inc.
$5,800 to do the septic installation as per the quote dated 9/4/14  Mr. [redacted] sent to us.   Mr. [redacted] there was one addendum for $880.00
for Site Work construction that was sent to Mr. [redacted] only.  Please see the attached addendum.  Mr. [redacted] was in fact he credited back money
at construction closing due to site work allowances money not being used.    At the closing all customers receive an
Owner’s Invoice for the site work, as did Mr. [redacted].
During the framing and roofing phase of construction, HVAC
and plumbing stages of construction are also taking place.  Hole in the roof must be cut to allow for
HVAC and Plumbing vents, then flashing to be installed before shingles can be
placed.  The roofing materials are
designed to get wet during this process. 
If it does rain during this period, the roof is allowed to dry and then
shingles are installed.  This is a normal
part of any home construction process. 
We are glad the Mr. [redacted] and his family are enjoying their
new home and love the layout of the house.

This company is a joke. They do not return any calls. Requested a manager on five occasions no call back. They installed wrong shower and refused to correct. Had to pay $2000 for someone to come out and redo the yard at out Spotsylvania home. Even now can't get a return call on our walk through. They are cheap on quality, service, product, knowledge, and professionalism. Do not hire these people!! Call me and I can even send you pics of their [redacted] work. [redacted]

In doing some research on Complaint [redacted],  I have attached the contract with the [redacted] and highlighted...

here what the signed contract states in regards to all site work items – like installation of a drainage culvert pipe. 
 
Per our contract this complaint should be directed to the installer of the pipe.  “Contractor does not warrant any of the Schedule “B” items as warranty would be the direct responsibility of the vendor of such service.”
 
As mentioned in Section 1 (b) of the contract (attached) Owner shall complete all necessary pre-construction site work to Contractor’s satisfaction, obtain all necessary municipal construction permits… within ninety (90) days of execution of this Agreement.
 
Section 1 (c ) discusses that contractor shall complete construction of the Improvements (house) within 180 business days from commencement of construction, which commencement shall occur within 30 business days following Contractor’s receipt of written notice of completion of all required site work.
 
Section 12 Provisions for Owner Responsibilities:
 
 Please let me know if you need additional information.
Thanks and regards,
Camille Smith
Keystone Management Systems

My experience with CVA Builders was a pleasure. My husband and I were very pleased throughout the entire process. We love our new home and feel the quality is top notch! We shopped many builders in the area before choosing CVA and we would not change a thing now that all is said and done. Highly recommend. I've also read the negative reviews - you can't please some people. Its unfortunate to only have one side of the story.

Review: Lockridge homes built my home on Oct.2013 except the Septic system.

When they start Septic installation, wet season started and we had to wait until May.2014.

On May.2014. Lockridge hired Mitchell's Septic to do the septic installation.

Since then Lockridge made so many empty promises, and has not started septic installation.

Lockridge stop respond my phone calls nor e-mails.Desired Settlement: 1. Finish Septic installation ASAP

or

2. Let me hire my own Septic company to do the job.

Business

Response:

[redacted] has had to special order all the parts and pieces for the septic system and once all the parts have been received another engineer will be required to check the soil conditions to make sure it’s dry enough for installation to begin.

[redacted] agreed to [redacted] being prepaid for this septic system, since the cost was extremely high for the parts/pieces. Since [redacted] has already been paid, and been approved as the septic installer with the county it’s easier to have them do the install.

Current schedule is for the install to being within the next week or so.

This company is a joke. They do not return any calls. Requested a manager on five occasions no call back. They installed wrong shower and refused to correct. Had to pay $2000 for someone to come out and redo the yard at out Spotsylvania home. Even now can't get a return call on our walk through. They are cheap on quality, service, product, knowledge, and professionalism. Do not hire these people!! Call me and I can even send you pics of their [redacted] work. [redacted]

Review: We are having a new home built by [redacted]. They have failed many inspections. The walk through was completed several weeks ago and we only had a handful of issues as we had many problems taken care of ourselves. The contractor said he would take care of them It took 2 tries and everything is still not satisfactory. The vents around the crawl space wouldn't open from day one. The first time he "fixed" them, they still didn't open. He came back and fixed them. We tried to close one, it fell into the crawlspace. We tried 2 others. They wouldn't close. The garage pad is chipping by the driveway, they refuse to fix it. The contractor needed to put the driveway in early to get access, he said there would be "no additional cost to me" if I let him do it. Well, the office is trying to charge $3500 - it's in terrible shape but no one will come out to look. I also refused their appliances, I put my own stainless steel in. According to the salesman and contractor, I was suppose to get an $800 credit. [redacted], the office mgr., has refused to give it to me. The contract states $500 for 1st grading I was charges $1600 for lot clearing. I live in an open field. The roof is wavy and a few of the interior doors won't close properly - the contractor admitted they weren't put in correctly. Again, they are refusing to fix. Now they want to charge me over $7000 for a late fee if my bank doesn't give them the final payment. We haven't even gotten the CO yet and my bank will also have a final appraisal - it won't pass as is.Desired Settlement: If the issues are not fixed, I would like to get a refund so I can fix them. I don't feel as I should pay for a driveway when their contractor said it would be at no charge. I want credit for the appliances I did not accept. I would also like them to correct the initial grading to the $500 listed on the contract. There was nothing for them to clear but a few blades of grass. I also don't want to be charged any late fees as it is not my fault the house is not ready or maybe it is. If I just accepted the shoddy workmanship all would be well. I have asked numerous times for someone higher up to come out and check on the job. They never come. I have nothing to hide. For almost a year I have been paying 2 mortgages I just want the house done. The workmanship has been so shoddy, he failed the first few inspections. I have been told the electric, plumbing and HVAC passed inspection but you can never believe the contractor.

Business

Response:

In response to [redacted]’s complaint, we will try to address each of her items:Every County Inspection can be verified at the County office.The walk-through inspection, which was signed-off by Grace A. [redacted], (please see [redacted] signed and dated Walk-Through Inspection Form) showed many items that were noted needing repair and are the responsibility of the homeowner as per the work [redacted] contracted to do herself. (Please see [redacted] signed and dated Contract, which includes an Addendum, Access Agreement, Funding Agreement and other documents)The garage pad is not damaged and would have been noted in the Walk-Through Inspection. (Please see [redacted] signed and dated Walk-Through Inspection Form)The crawl space vents are not damaged and would have been noted in the Walk-Through Inspection. (Please see [redacted])The roof is not wavy or in need of repair. It would have been noted in the Walk-Through Inspection. (Please see [redacted])The driveway was installed at the proper time for construction vehicles to access the property. As per [redacted]’s [redacted] signed and dated Contract Addendum (page 14 of [redacted] Contract Agreement), she acknowledged and agreed to “Ownerwill pay $4097.00 out of pocket for Driveway Stone” The 1st grading Allowance of $500 is an allowance which is an estimate of what it will cost. If the actual cost goes over for any reason there is a Contingency line item which serves as a cushion for overages. If it is not used any amount remaining in this line item is subtracted from the total cost of the customer’s home at the end of construction. The homeowner [redacted], requested to do the following parts of the construction herself and was given credit in the contract for it: all flooring, painting, cabinets, and counter tops. (Please see the [redacted] signed and dated Contract) The homeowner also had 3 days as per the signed and dated contract and access agreements to complete the work. The [redacted] pictures show the home in 2014 and as of June 24, 2015. The flooring is still not installed, and other work not completed. The signed and dated Walk-Through Inspection Form also shows the work still not completed and is the homeowner’s responsibility. [redacted] acknowledged that responsibility when she signed and dated the form. This included interior doors which she removedto paint.[redacted]’s bank may not pass the final appraisal as the house is now because she has not completed the work she agreed to do.[redacted] is correct in her statement that she refused our appliance delivery when the supplier arrived at her property with the appliances. As per Ms. [redacted]’s signed Contract, no changes will be made after the contract is ratified without a signed change order and a $350 change order fee. If she had submitted a change order (at all) and certainly before the appliances had been ordered, paid for and delivered, a credit would have been given to her. No credit is due to her as she is in breach of contract.The 90% draw request was submitted to [redacted]’s bank on 7/16/2014 at which time CVA Builders had completed all work as per the signed contract. [redacted] instructed her bank not to pay the money. As per section 10 of the Signed Contract this is in breach of contract. (Please see [redacted] signed and dated Contract) Beginning June 15, 2015 a late payment of 1.5% will be added in the amount of $7,139.49, and late penalties will continue to incur until payment is made.Mr. [redacted] is not the office manager, he is the owner of CVA Builders, and has been in constant contact with [redacted]. He has also been to her property as has [redacted] her Building Superintendent and [redacted] another BuildingSuperintendent.The County Inspector for the Certificate of Occupancy (CO) visited [redacted]’s home on 7 1, 2015 and found items that failed the inspection – including a Steam Shower that [redacted] installed herself without approval or notice to the builder, plumbing and fixtures to the master tub that she installed herself without approval of or notice to the builder, a gas fireplace that she installed herself without approval of or notice to the builder, an electric outlet on the breakfast bar that she installed herselfwithout approval of or notice to the builder. Please see [redacted] Certificate of Occupancy (CO) inspection forms. The deck items indicated with green have been fixed by CVA Builders. The landing in the garage is not standard Virginia Building Code and the Inspector is sending a revised report which we will forward to the Revdex.com.We have worked with [redacted] for a very long time in every attempt to complete this project. She has been in violation of her signed contract regardless of our assistance and repeated reminders of the perimeters of the contract. She has been given more than ample time to complete her part of the construction, has done unauthorized work to the home which is not the responsibility of CVA Builders. CVA Builders has satisfied all work on the property as per the signed Contract.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

As of today, there are still outstanding problems. The building inspector came and did the final walk through to get the CO. He stated on his report that there was a problem with the driveway - it wasn't graded properly and we needed a landing for the steps in the garage. He also had a list that [redacted] (the contractor) took care of - as cheaply as possible. [redacted] is still trying to have me do repairs that they are responsible for. There is an electrical short - of course, it's on me. Like they didn't have any problems with their workmen. [redacted] keeps saying that the paperwork he has about the walk through with [redacted] shows no issues with the roof, driveway or garage pad. [redacted] didn't write anything down, when I asked him, he pointed to his head and said it's all in here.Just like the driveway that was at no cost to me. If I am offered a free driveway, that has nothing to do with the contract. Maybe, [redacted] needs to oversee what [redacted] does more closely. I am being charged $3500 for a driveway that was suppose to be free. If I had the opportunity I would have put it in myself. I spoke with a gravel company and when he came over, he said the gravel on my driveway costs no more than $600. [redacted] also says he hasn't heard anything about the roof, well I have complained many times, to [redacted] and [redacted]. I will try and see if I still have the emails.They have no problem with adding, but I see no subtracting on their part for items they did not do. I had the well and septic hooked up but the cost was not deducted. I am doing the final grading, that hasn't been deducted either. Now he wants a late charge - well if [redacted] hasn't finished their part, why should I pay a late charge? I am being inconvenienced having to pay 2 mortgages for almost a year.

Business

Response:

We all want to resolve these issues and to wrap up [redacted] building project. We are only charging penalties on the late 90% draw. When that draw was sent she did not pay it. The draw was sent July 2014 a year ago.Credits for all site work allowance money not used on her construction site has been credited back to [redacted] and is shown on the final draw request in the amount of $3,203The drive way stone installed is #57. Driveway stone is a base. Final top coat of crush and run is done at fine grade. [redacted] decided to do her own final grade, which she has stated here in her previous messages.[redacted] proved the stone. We paid them $3476.75 for it on 02/26/14. The initial Clear and prep bill was $1163.00 this included scraping off the topsoil on the building site, and spreading the driveway gravel.[redacted] had the cabinets delivered after framing, which is much too early in the construction process, and placed them in the garage. She was advised not to do this. Plumbing and mechanical rough-ins, insulation, dry wall hanging and finishing had to be completed before cabinet installation could be started. When we turned the house over to her to install cabinets they remained in the boxes in the garage for months.[redacted] the owner has made numerous trips to this job site in his car. He has driven up to the garage door and parked without issue. All items that were noted on inspection report that were CVA Builder responsibility were items installed over a year ago when we finished with our construction portion of the [redacted] house. Mecklenburg County requires the home to be complete before scheduling a final inspection. We had been unable to get an inspection due to the home owners having incomplete work as noted on the signed and dated Walk-Through Inspection Form, signed and dated by Ms. [redacted]. All items noted by the Inspector were that were CVA Builder responsibility were corrected less than 24 hours after the Inspector noted them.This is the final payment request sent to [redacted] including a credit for the Schedule B monies not used. The late payment penalty is for 4th Draw (90%complete) which has been unpaid since July 2014. The penalty is through June 15th. As of July 15th an additional $708.91 due for non- payment of the 4th draw.The final payment sent to Ms. [redacted]:Total Commitment to Contractor: $200,606Current Construction Value: 100% Complete $200,606Prior Remittance $(140,425)Contract Deposits: $(3,103)Allowance Adjustments: $(3,203)Current Sub-Balance Due: $53,875Plus Late Payment Penalty: $7,139.49Total Amount Due: $61,014.49

Review: This builder is dishonest and uses shady contractors to build homes. Asked for a summary of money paid to contractors . The home warranty they provided us for the year was useless . Contractors were sub par and did horrible work. Tried to over charge us for work we found replacement contractor to save roughly 15000 . they still however charged us what the original cost on the contract was. This is why we asked for a summary of payments . overall the first house experience was ruined . and to top it all off the worthless home warranty they provided did nothing . after the 12 month period for settling nail pops sagging counter top cracks in tile and drywall contractor said this was all on the home owner . unacceptableDesired Settlement: I would like issues fixed but due to the fact that this builder does not care about its customers . having said that I would like people to read this and use another contractor .

Business

Response:

We address all issues our homeowners have in accordance to our walk-through, 1-year Workmanship UrgentRequest, and 10-year Structural Warranty. Our customers receive and review their Home Warranty Booklet at contract signing. Our building supervisor, and Warranty Administrator have both been in contact with Mr. [redacted] multiple times throughout the year and completed their 11 month Warranty request. Our Warranty does state that nail pops are common occurrences, explains how they are easily fixed by a homeowner and also detailshow to maintain your home after moving in. We would be happy to address the work Mr. [redacted] briefly writes about and he says he found a replacement contractor to save $15,000. If he could please explain what part of the construction he is referring to, that would enable us to respond. Mr. [redacted] received an Owners’ Invoice at the end of construction which details a summary of payments. All of our customers receive this. We realize that owning a home involves maintenance that is new to some people, and it can be stressful. We fix any problem as quickly as possible as per our Warranty and encourage our customers to submit urgent Warranty requests if necessary. We want all of our new homeowners to have a great experience, and to have realistic expectations of home ownership. Please see the [redacted] copy of our Home Warranty.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

As per our conversation earlier he is a list of complaints. From the start of the project things were going wrong. I did the survey perk and pulled permits to save money. We had signed the contract for 174000 with a 10000 contingency . a bunch of things went wrong. They laid the house out on the plot wrong 2 times and put in the construction driveway in wrong 2 times . I am sure I got charged for this but I have no idea due to the fact that they do not provide a itemized list of expenditures which I was asking for from the beginning . then the well went in another problem more money was needed to the tune of 5000 I think . never got a answer on that just had to deal with it. Then the house was stating to go up . the house was under roof but with no shingles just plywood. Well it rained for about a week never covered the roof which led to bows in the roof . had to deal with that as well. Interior started to be finished and the drain field was going in. Another problem they wanted a little over 15000 to have the septic done . we found a contractor to do it for 5800 big difference. It was getting late in the year our current residence was being rented and we were about to be homeless. Also my wife was pregnant which made it more stressful. I believe we signed the contract in late February early March and finally got the keys on the 3 rd of December the day after my daughter was born. Still was charged 184000 with no itemized list of bills and was given a worthless home warranty that covered nothing. I have pictures and emails of everything from the entire project. The sad thing is that we love the house . we love the layout . it is a cozy and very family oriented home. We just wanted them to stand behind their product on a few items . you figure they take you to max budget with no documentation I would have thought that they would have fixed a few thing. That's all I have I hope this helps. I would not recommend this company to anyone . I have gotten better customer service from the dmv than from these people and the DMV is horrible . if you would like emails and photos I will forward .[redacted]

Business

Response:

We would like to address Mr. [redacted] points and help with any

confusion. All customers are required to have their soil tested for a

private septic system before we can begin construction (perk test). The results of this test tell the land owner,

and the builder how many bedrooms can be in the home, where the home can be

built on the property, where the septic system can be installed on the

property, and what type of septic system is appropriate for the property. Mr. [redacted] signed his contract on January 8, 2014 for a total

of $184,349.00. Please see Mr. [redacted] original signed and dated contract. You can see in his

signed contract that: there was not a

$10,000 contingency fee, and only $5,000 was allotted for septic installation

not “over $15,000” as Mr. [redacted] states above.

We in fact used and paid his contractor William Green Enterprises, Inc.

$5,800 to do the septic installation as per the quote dated 9/4/14 Mr. [redacted] sent to us. Mr. [redacted] there was one addendum for $880.00

for Site Work construction that was sent to Mr. [redacted] only. Please see the attached addendum. Mr. [redacted] was in fact he credited back money

at construction closing due to site work allowances money not being used. At the closing all customers receive an

Owner’s Invoice for the site work, as did Mr. [redacted].During the framing and roofing phase of construction, HVAC

and plumbing stages of construction are also taking place. Hole in the roof must be cut to allow for

HVAC and Plumbing vents, then flashing to be installed before shingles can be

placed. The roofing materials are

designed to get wet during this process.

If it does rain during this period, the roof is allowed to dry and then

shingles are installed. This is a normal

part of any home construction process. We are glad the Mr. [redacted] and his family are enjoying their

new home and love the layout of the house.

Review: 1. Built in diswasher was broken on installation, voiding warranty. Machine has yet to be properly fixed and company will not answer /return calls.

2. Guest tub and tub in master are scratched from workers walking on them with blocks on feet. Again no response from company - this was reported within 1 week of occupancy.Desired Settlement: Would like to have dishwasher replaced and tubs repaired.

Business

Response:

We would like to address [redacted] complaints. In regards to dishwasher, as soon as we were notified their ** dishwasher was not working, ** model: GSD2100V35BB, Serial No:[redacted], we let the [redacted] know that the dishwasher is covered under the manufacturer warranty and to contact ** directly in accordance with our homeowner [redacted] Warranty guidelines. Our [redacted] Warranty is given to each new homeowner, and pa** 5. Section V: Exclusions “This Warranty specifically excludes the following items: #16. Any and all appliances and equipment that are covered by a manufacturer’s warranty.” I have included a pdf version of our [redacted] Warranty for your review. The [redacted] received a copy of their Warranty booklet at contract signing.If the manufacturer found the dishwasher to be in working order as per their Warranty and diagnosed the unit as having a connection problem, we encouraed the [redacted] to submit the documentation from the ** representative repair visit along with an Urgent Warranty Request to [redacted] Warranty so the problem can be fixed. In regards to the guest tub and master tub. The [redacted] had a walk-through inspection with their builder [redacted] on 11/24/2014 at which time a chip on the master tub was indicated on their walk-through inspection but no scratches in the master tub or guest tub were indicated as being seen or present. The [redacted] and the builder signed and dated the Walk-Through document which shows all items that needed repair and which items were complete and in satisfactory condition without defect. I have attached a copy of their signed and dated walk-through list for your review. We contracted [redacted] which came to the [redacted] residence on December 1, 2014 and repaired the chip on the master bathroom tub as was indicated to be done by the homeowners and the builder during the walk-through inspection. We repaired the items from the walk through inspection promptly and guided the [redacted] to contact the appliance manufacturer in compliance with our [redacted] Warranty and ** Warranty. We will continue to honor all claims as per our [redacted] Warranty guidelines.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Have multipal problems with my new home and they have not been corrected lockridge will not respond back to me or the Revdex.com

Review: In March 2013, I stopped at a Lockhome Homes site to discuss building a home. This process started with [redacted] and then with [redacted], the entire time I stressed the importance of needing a debt consolidation loan so I could afford to build a house. This has been addressed in person and by email (have documentation). When I finally talked with [redacted] at [redacted] concerning the loan, he said that he was a non-consolidating lender. At this time, I stopped the loan process. I expressed my concerns with [redacted] as well as [redacted] in email many times. I advised them that I could not continue this loan due to this fact so in regards to that I feel that financing was not suitable to my needs. So for me I was not approved for a loan. I have no problem getting approved for loans but they are not suitable for me and my circumstances (single income family). When I specifically stated the terms up front prior to the down payment being paid. I contacted several other lenders and all they would approve me for is $95,000 and the home was $125,000. This was also communicated with [redacted] and [redacted]. [redacted] waited until July 16, 2013 to contact me to request a cheaper home. At that time, I have already entered into another contract which was also communicated to both of them in June 2013. This down payment was applied to my credit card which again I advised [redacted] that I would need to pay off. So now, due to the time it took to get to this point, I am accruing interest on this which is causing the down payment to be more than what I provided. I am only trying to get back what I feel is rightfully mine. I agree to pay the $450 for the house plans, which will leave me a balance of approximately $1,450. I have never spoken with anyone by phone. On 8/14/13, [redacted], Area Manager for Lockridge Home, contacted me and stated that I would not afforded a refund because it was a structural issue increase. No work has been started, not even ground breakage. I only have the blue prints. I stressed this my email to [redacted] and he still advised me that no refund would be given. I have an email from [redacted] saying since I would receive a refund.Desired Settlement: I just want $1,450 refunded to my credit card.

Business

Response:

Paragraphs 1(b), 3, 9 and 12 provide for the handling of the deposit. The deposit is non-refundable, except for the provision in paragraph 12, which states that if there is a required increase to the allowance amount, the Owner shall then have the option to accept the contract addendum or terminate the contract, in which case, the Contractor shall return a portion of the deposit; however, as you can see the addendum for the required increase to the contract allowance amount was signed and accepted on 03/29/2013.

Please also note that the contract does not have a "subjetc to financing" condition.

And for further support, an email between [redacted] ([redacted] for Lockridge Homes) and [redacted] documenting the loan approval, please note [redacted] entered into another contract while still under contract with Lockridge Homes without notice to Lockridge.

I assume this addresses all of your concerns, please let me know if you have any other questions, or need any additional information.

Sincerely,

Customer Service Representative

Lockridge Homes

Review: We moved into our home in November 2014. Not long after, we started noticing cracks in the walls and ceilings. The cracks got bigger, some about 1/4 inch. A couple walls have about an inch of sheetrock paper peeling away from the edges. Several doors throughout the house are sticking and some don't line up with the frame at all anymore. Almost every floor creaks. ALL cabinets and countertops in the bathrooms and kitchen are pulling away from the walls and have dropped down below the paint line. There are gaps between the trim and floor in several places. Some of the floor is beginning to tear at the corners. Nails are popping in every room. I have two foundation experts and one developer saying that the pillars have settled and that it is NOT normal what is happening in my house, especially since it is a new house. The man overseeing the construction, will not fix the problem, but instead brought his framer to look (the framer has nothing to do with the foundation). The man with whom the contract is signed, will not respond at all to any emails. I have evidence presented to me by the foundation experts that looked at my house and they are telling me that the problem needs to be fixed ASAP before more problems occur as a result of an uneven foundationDesired Settlement: Fix the foundation issue, then all the problems resulting from the foundation issue.

Business

Response:

We have reviewed Mr. [redacted]'s complaint and we did send the builder to his home with the framer to inspect Mr. [redacted]'s home and make sure it had been constructed correctly and that nothing was out of the ordinary. Neither our builder nor our framer found any anomalies during their inspections of the foundation. Please note that the foundation had to pass County inspection before construction could continue on Mr. [redacted]'s new home, which it did (pass the inspection) which means it was constructed properly. In regards to cracks in drywall, separation of joints, sticking doors and nail pops, these are all items which are typical in new construction (please see page 6 of the attached ABS Warranty Booklet) and occurs mostly during the first year as the home goes through one heating and cooling cycle. These are also all items that are corrected during the 11 month Warranty request. In Mr. [redacted]'s own words his foundation "experts" have said that "the pillars have settled". In his further email communications with our builder dated Friday March 13, 2015 Mr. [redacted] further stated that the pillars are "sinking". We clearly state in our Contract, paragraph 4. section (c), that the owner is being knowledgeable and truthful when they tell us that their property has no environmental or adverse soil features that may cause future damage to the new home and that the property is suitable for the subject construction and the owner hereby agrees to indemnify and hold contractor harmless against any and all liability, at law or equity arising out of the conditions of the property. We trust our customers that they have done their due diligence and have had their property tested and surveyed for such things as shrink-swell soil issues, wetlands, flood plains, or other possible soil issues. Please see Mr. [redacted]'s attached signed contract with his signature directly below this Conditions of Property. If, we had been aware of any soil issue, we would have taken steps to mitigate the problem. If the pillars are sinking or settling into the soil as Mr. [redacted] and his experts are stating, this is a soil issue.We are happy to respond to and correct any issue with Mr. Carlton's home as within our contractual and warranty guidelines and we have been in contact with Mr. Carlton through email and phone.