CVS Pharmacy, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
The nonchalant business as usual demeanor I received from  those at CVS I talked with concerning this matter is the reason I decided to report to Revdex.com. Your lack of interest in the discomfort and pain I suffered from using the CVS product leads me to believe that we the consumers mean nothing more to you then dollars and cents. once the purchase is made it's everyone for his or herself come what may. shame on you for robbing me of my money..and  how dare you make such claims  advertisement that CVS products are compatible with name brands. I now know the reason why the CVS brands are less expensive.
Regards,
[redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr. [redacted] for the problem his wife encountered with her online canvas photo order.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a customer, we believe it...

is important to understand what happened, and to take the correct action.  We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the email. Customers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Mr. [redacted] can reach out to our Customer Relations Department at [redacted]) and reference incident number [redacted].

This is a followup to a previous complaint I made several months ago with CVS Caremark. My exhusband's prescriptions were erroneously billed to my insurance company [redacted]. My exhusband, [redacted], had his own insurance. CVS contacted me several months ago after I made the complaint, and indicated they would "reverse the charges". However, now all of this time has passed, and Caremark has still not done this. This has caused my insurance company, [redacted], to deny payment of my medical bills. I need to have someone followup with Caremark to get them to reverse the charges so that I can get payment of my medical bills. Please note that my previous complaint showed my name as [redacted], since then my name has changed to [redacted] due to my marriage.Caremark needs to reverse the charges that they erroneously submitted my exhusband's medical bills to my insurance company, [redacted], after our divorce. He had his own insurance, but they mistakenly billed my insurance company, which caused and overpayment of $1813. Now my medical bills have not been paid, and I need to get this resolved.

Good Morning,On behalf of CVS Pharmacy, I would like to apologize to Ms. [redacted] for the problem she encountered at her local CVS regarding the pharmacy staff. When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct...

action.  It is our understanding that District Manager [redacted] has reached out to Ms. [redacted] multiple times but was unsucesful in speaking with her. At this time he has not heard back from Ms. [redacted].If we can be of further assistance, Ms. [redacted] can reach out to our Customer Relations Department at 1-[redacted] (1-[redacted]) and reference incident number [redacted].Thank you, [redacted]

Good Morning,We regret that we have been unable to fully resolve Ms. [redacted]'s concern.  We believe that all reasonable efforts have been made to provide assistance and a satisfactory outcome.We welcome Ms. [redacted] to contact out Customer Relations team members at 1-[redacted] ([redacted]) and refer to incident number [redacted] with any further questions.Thank You[redacted]

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Mr. [redacted] for the problem he  encountered regarding receiving unsolicited phone calls.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a...

customer, we believe it is important to understand what happened, and to take the correct action.  We have contacted the appropriate department within CVS and placed Mr. [redacted]’s phone number on our Do Not Call list. If we can be of further assistance, Mr. [redacted] can reach out to our Customer Relations Department at 1-[redacted] (1-[redacted]) and reference incident number [redacted].Thank you, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
It is now five days later and I still don't have the prescription(!) Why would I believe the prescription is there now when I rec'd a text on Monday saying it was ready, and when I went to pick it up on Tuesday I was told no?
[redacted]

Good Afternoon,On behalf of CVS/pharmacy, I would like to apologize to Mr. [redacted] for the problem he encountered with his prescription being filled at his local CVS Pharmacy.  At CVS, our goal is to be a trusted partner in our customers' health care.  When we find that we have...

disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action.  It is our understanding that the Area Pharmacy Supervisor [redacted] has investigated and addressed this matter with the pharmacy staff, including the pharmacy manager.  Mr. [redacted] has spoken with Mr. [redacted] about this matter and it has been explained to him that his insurance limits quantities for certain medications and that prior authorizations are required from a doctor to provide exceptions.  Mr. [redacted] has informed us that the pharmacy staff have coordinated with the customers' doctor to prevent this matter from occurring in the future. If we can be of further assistance, we invite Mr. [redacted] to contact Customer Relations at [redacted] (1-8[redacted]) and refer to incident number #[redacted].Thank You,[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I went into the CVS yesterday to see if ANY of the items in questionedwere changed, instead to my surprise, about 30+ items were  marked on sale that were the same everyday price.  I think this matter needs to be escalated to the Attorney General, as it clearly seems to be their policy to continually put items on sale that are not.  (see attached photos.  In addition, the bonus coupons, do not take the required amount off as it should. I spend more time reviewing my receipt and making sure the cashier discounts the items correctly than I do shopping in the store
Regards,
[redacted]

Good Evening, On behalf of CVS/pharmacy, I would like to apologize to Mr. [redacted] for the problem he encountered with receiving a refund for the Health Savings Pass program.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have...

disappointed a customer, we believe it is important to understand what happened, and to take the correct action.  It is our understanding that the Third Party Finance Operations Manager [redacted] has investigated and addressed this matter. Mr. [redacted] was able to discover we had the incorrect address on file for Mr. [redacted]. The address has since been updated and a refund check will be mailed this week. If we can be of further assistance, Mr. [redacted] can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number [redacted]. Regards, [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].. 
I have not received a response from cvs. I prefer contact by email or through the mail.
Regards,
[redacted]

Good Afternoon, As the reason for the rejection of our response was not provided, we are unable to address the issue. If we can be of further assistance, Mr. [redacted] can reach out to our Customer Relations Department at 1-[redacted] (1-[redacted]) and reference incident number [redacted].Thank you,[redacted]

On behalf of CVS/pharmacy, I would like to...

apologize to [redacted] for the problem he encountered with receiving automated prescription reminder calls from CVS Pharmacy.  At CVS, our goal is to be a trusted partner in our customers' health care.  When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. I have investigated [redacted] concerns and removed him from all automated pharmacy call programs. I left detailed voice mail for [redacted] apologizing for his inconvenience and informing him of steps taken to resolve this matter. If we can be of further assistance we invite [redacted] to contact Customer Relations at 800-SHOP-CVS ([redacted]) and refer to incident number [redacted].

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Using the coupon they provided will bring my total to approximately $80.00, not $19.00.  That is a $60.00 dollar difference.  It specifically states on their web site regarding promo codes:  "Add as may that qualify on CVS photo sites and apps!" I stand by my original demand that CVS honors the order I placed.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is incorrect, as my dad has only made 1 return in a year's time. The multiple returns are from when the register malfunctioned. They also sold a veteran a defective product that they will not accept back nor stand behind. 
Regards,
[redacted]

Thank you. I will await the 10 in extra bucks to be added to my card.
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Per their request on November 5, 2016 I reached out to them and provided my contact information (phone number and email).  To date I have not heard from CVS.  They have refused to honor the order that was placed in accordance with the promotions they offered.  Again, I would like to have my order fulfilled for the price that was agreed to by them.  I would think this would be considered breach of contract (they accepted the order, withdrew the funds from my bank account and failed to deliver the product).  
Regards,
[redacted]

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms. [redacted] for the problem with the Green Dot pre-paid card that was purchased at CVS.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a customer, we...

believe it is important to understand what happened, and to take the correct action.  As the sale of Green Dot cards is only a service that CVS provides, we are not able issue a refund directly. Ms. [redacted] would need to contact Green Dot 1-[redacted], as the funds are with them, in order to receive a cash refund.If we can be of further assistance, Ms. [redacted] can reach out to our Customer Relations Department at 1-[redacted] (1-[redacted]) and reference incident number [redacted].Thank you, [redacted]