CVS Pharmacy, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
All is agreed as was discussed, however I went to the local CVS today and tried to retrieve the coupon by entering my phone number associated with the new Extra Bucks card...nothing was found/located. This is rather frustrating. I tried calling the number I was called from when CVS reached out but only got an automated pickup. What is the status on mailing the new CVS cards and, more importantly, why is the phone number I provided still not associated with the card for the system to locate it? The number is [redacted]. What is the expiration date on the $10 ECB coupon?
Regards,
[redacted]

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms. [redacted] for the problem she encountered with her online canvas photo order.  At CVS, our goal is to make our customers' shopping experience easy.  When we find that we have disappointed a customer, we believe it is...

important to understand what happened, and to take the correct action.  We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the email. Customers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms. [redacted] can reach out to our Customer Relations Department at 1-800-SHOP-CVS (1-###-###-####) and reference incident number [redacted].Thank you,[redacted]

Revdex.com:
Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I reject the response from CVS/pharmacy as it it does not fully address my issue.  Yes, I am aware of your privacy policy, but your employees are not.  I spoke to a CVS supervisor on Thursday Feb. 11 and not only did they FALSELY claim CVS does not collect customer's emails when they use the site, but they claimed to have contacted the employee dealing with my complaint (and they would contact me about this issue).  No one called me back, so either that supervisor is a liar or incompetent.  Furthermore, CVS's website appears to automatically collect a customer's email when they use the site to make a complaint.  In other words, there is no way to opt out when making a complaint.  Sadly there are no laws against this type of corporate wrongdoing.  As stated, when I have contacted CVS about this issue over the last month and a half, the people I have spoken to have little understanding of the website, how it works, the corporate privacy policy and basically anything else related to your digital platform.  I wish the CEO of CVS could have THEIR email box flooded with spam from the 3rd party retailers they sell their customer's email address to to make a dollar.  If they did, I bet the practice would stop in a heartbeat.Regards,[redacted]ery [redacted]  
Regards,
[redacted]

We once again apologize to  Mrs. [redacted]  for the expreience she has had regarding her expired copons.  I would like to restate it has always been CVS Pharmacy’s policy to honor all coupons that are within their expiration date. Nothing has changed in terms of what coupons are accepted within our coupon policy itself, and our coupon policy prohibits the use of expired coupons. Customer feedback is important to us, and we wanted to ensure a more consistent experience for all customers who use coupons in our stores. A key to this effort is making sure all our policies are always enforced across all CVS Pharmacy locations, so we have provided our staff with tools to more easily and consistently enforce our existing policies. In order to provide this consistent response to all our customers we are unable to provide alternative methods of compensation to replace expired coupons.  In regards to Mrs. [redacted]’s ExtraCare card showing employee status: ExtraCare cards for employees remain active and usable for sales and promotions even after the employee status change the only change would be that the added benefits for employees become inactive. If  Mrs. [redacted] would like her current ExtraCare card converted to a non-employee card we ask that she contact our ExtraCare team atl [redacted]for assistance. Regards, [redacted] Senior Customer Relations Representative

On behalf of CVS/pharmacy, I would like to respond and apologize to Ms. [redacted] for her experience at CVS/pharmacy.  At CVS, our goal is to be a trusted partner in our customers' health care.  When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. A member of our ExtraCare Leadership team has reviewed Ms. [redacted]s purchase and verified that the $20.00 threshold was not met.  The total amount of paper goods purchased for this offer was $18.47.  The [redacted] Tissue Low Cut items were not part of the promotion.  We invite Ms. [redacted] to reach out to our ExtraCare Team at 1-800-SHOP-CVS (800-746-7287) if there is anything else we can assist her with and refer to incident number [redacted]..