Cyberdyne Digital Inc.

The information is incorrect The code was sent and redeemed by the customer already!

Complaint: ***
I am rejecting this response because: I find their reply to be inaccurate, and just plain lies upon more lies every time it's a different story and someone else with the company tells something new every time The fact that they say my bank requires them to verfify is a lie,(have a letter from my bank saying that they do not require such action) was told that if I opened an account and had made previous purchases they would not need to hold up my purchase to verify, another lie,Finally the wait times to get situation resolved first time over hours, 2nd time, over hoursAlso the fact that I was threatened with legal action unacceptable as I've broken no laws whereas you should learn what advertisement means and what according to the FTC considers violation I have all corpendence, showing dates sent, when replies were sent, and finally when situation was resolvedand would be glad to send them so they can be reviewed to be accurate and troothfulI would list them here but do to the fact the Revdex.com has asked not to list anything with offensive language I can't post here but would be more than delighted to show the entire threads In regards to wait times the times you have provided have either a) been falsified by someone or b) when your rep contacted me back but as I just check my notes it appears choice "A" is the caseFinally the matter of being charged/authorization placed on my debit card for two purchases last month and then only given one, was then told it was my fault and company refused to send a fax or email to my bank to release the authorization hold so I had to wait business days for it to fall off, when I never made the mistake You should not charge or take an authorization on someone's card until you have verified if that's your policy then charge/place an authorization hold, you then have up to business days to collect on that holdShouldn't be the other way around In fact, I don't want to have anything you do with your company ever again, I have asked that my information/account (all of it) be deleted and not sold to third partiesAs it more than clear you are a bully a liar and a fraud which I shall post on all my gamers chat rooms, petsonal social media accounts, and tell everyone about your disgusting business tactics at every video game conference and trade shows across the country That will be my compensation for being bullied and spoken to in a manner I wouldn't even speak to anyone or thing in such a manner!Good day!
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Fraudsters like you will be prosecuted

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Hi there,My assigned ID is ***Thanks for helping meThe problem is solved.Thanks,***

Complaint: ***
I am rejecting this response because: A valid copy of my government issued ID was providedThis company failed to send the product purchasedMy bank has already refunded my money after viewing the evidenceFuture buyers beware
Regards,
*** ***

You are just a scammer and a liarYour creditcard was never chargedWe will prosecute you to teh full extent of the law

Complaint: ***
I am rejecting this response because: You are the one arguing when you ought to be doing right by your customerYou got my money, and I am left with nothingYou cannot provide proof of the codes validity, and apparently "flawlessly" is the only word in your vocabularyRefund my moneyI'm glad the public will see these responsesGood day, go scam someone else
Regards,
*** ***

We reserve the right to set our security policy as we see fit.  You reserve the right to agree to it or shop anywhere else you like.

Complaint: [redacted]
I am rejecting this response because: Correct. I did refuse to send a photo of my card to your business through an unsecured email that could be hacked as that is something that I would never provide to any company via email. Revdex.com already has a score for your company that reflects your standards. 
Regards,
[redacted]

Hello,when you placed teh order on our website our agreed to our Terms and Conditions.There you can read:SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATIONWe reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person,...

per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your phone number, email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. You also agree that we may request further information to verify your purchase. This may include but is not limited to a state or federally issued photo ID, proof of address, or telephone verification.Sometimes we must manually review your order to verify your identity. Due to the digital nature of our products, we must be certain that the owner of the payment method is who placed the order or authorized the payment. We work closely with the payment processors and the authorities to fight online fraud and report suspicious activity.If you fail to verify your ID we are required to report this as a fraudulent transaction to your payment processor immediately, and blacklist your submitted data, which may result in suspension of your payment method. A refusal to verify ID is not only a breach of these terms and conditions, but will be reported as an unauthorized use of a payment account.If you do not like T&C don't buy no one forced you. Arguing over something you already agreed to gets you nowhere.

As you already now you complaint is fraud because you confirmed already by email that the merchandise works flawless and it was your fault that you insert the codes as [redacted] Gift cards instead of [redacted] cards what you purchased. If you do not close this claim and withdraw any payment complains we...

will file a lawsuit against you and report you also to teh FBI Cybercrime division.

Your card was never charged because you failed to verify yourself after the order as you agreed to our T&C. That's why you did not receive any merchandise

Complaint: [redacted]
I am rejecting this response because: Absolutely not. I will be happy to provide the Revdex.com with a copy of all email exchanges: see attachment. I never once said that the cards worked flawlessly as they did NOT work flawlessly and I did NOT use them even if they DID work flawlessly. I am not bullied by your threats. Even if I do not get my money refunded from a scam company (who I now see is noted as a scammer all over the internet), I want the Revdex.com informed of the way this company handles customer service. In the emails provided you will see how the company immediately resorted to inappropriate language when handling my complaint. There is no reputable company in good service who tells their customers "nice try" and "go fk yourself" in an email. This alone is reason for dispute.
Regards,
[redacted]

[redacted] 
[redacted]
[redacted]
[redacted]Hello,On 11/20/16 at 6:26 am, [redacted] made a purchase on our website in the amount of $14.80 from IP address...

[redacted].  Our fraud prevention software approved the order.  The product was delivered one minute later. On 11/20/16 at 7:35 am, Ms. [redacted] made a purchase on our website in the amount of $14.80 from IP address [redacted].  Due to the unusual frequency of a second order from the same customer, our fraud prevention software flagged the order for manual review.  Payment was authorized, not captured, and the product remained unsent until the customer’s ID could be verified.  Due to the digital nature of our products, we must verify the ID of the owner of the payment method used.  Otherwise, we have no recourse against “friendly fraud” when a customer simply says that they did not make the purchase.  Unlike tangible items, we cannot get a customer signature upon receipt. By making a purchase on our website, customers agree to our Terms and Conditions https://www.codepal.com/pages/terms-of-service.  Paragraph 6 of our T&C provides in part that:  “You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your phone number, email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. We may request request further information to verify your purchase. This may include but is not limited to a state or federally issued photo ID, proof of address, or telephone verification.” We called and emailed Ms. [redacted] at the number/email provided in an attempt to verify her ID to ensure that she was the owner of the payment method used to make the purchase.  Verification can be done by phone OR by sending a copy of ID.   Apparently, Ms. [redacted] also called our technical support line, which carries a fee of $0.99 per minute.  The automated phone service asks for a payment method prior to connecting to technical support.  This is NOT related to verification.  We do NOT request any payment information at all while verifying a customer’s identity. Ms. [redacted] replied with an angry refusal to verify her ID by phone or by sending an image.  We explained that she agreed to our verification policy per our Terms and Conditions.  We also explained that the payment for the second order was authorized, not captured.   At that point, we decided not to fulfill Ms. [redacted]’s order as it appeared she was attempting to defraud us.  The behavior of Ms. [redacted] is consistent with that of a fraudster.  She has done nothing but refuse to verify her identity and made accusatory statements and complaints.  Ms. [redacted] should be prosecuted to the full extent of the law for her defamatory remarks and her breach of our terms and conditions.  Best,Mike

Complaint: [redacted]
I am rejecting this response because:The business is a fraud.  After sending me profanity laced emails...they now call me a "scammer and a...

liar"?  The charge shows "pending" on my credit card - it has not been reversed.  The service I paid for was not provided because I refused to send this business a photocopy of my drivers license.  Because it was Christmas Eve, I paid for a legitimate code directly from [redacted].  Interesting that they don't require a copy of your license to make a purchase!The only resolution I will accept is a cancellation and refund to my card.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Will you please provide some proof that the codes are flawless? They are invalid, do not work, and even if they were, I have not used them. And if I had used them, then how would you know they were flawless? Provide proof. Revdex.com, please ne advised of the attachments I sent in regards to this claim. Fraud company, I would like a refund.
Regards,
[redacted]

The information contained in the complaint is inaccurate.  Of the 8 orders you placed on our site, your longest wait time was just over 3 hours.  The order numbers and elapsed time from order to delivery are listed below.  After 8 purchases and even more visits, you had ample time and...

opportunity to read our terms and conditions, as well as the notification on the "thank you" page of each purchase that reads, "If your code is not displayed in the link above, your order is being reviewed.  We will contact you within 12 hours..."  You have never had to wait very long to be contacted for verification.  Much of the time it took to verify your orders has been us waiting for your response.  Every time you contact us, it's with a complaint, impatience, and a lack of respect for our cyber security.  Our responses were in the same tone as your emails to us.  If you didn't like it, then expect that we didn't like it either.  However, we have never used vulgar language as you allege in your complaint.  That is simply untrue.  We apologize if you had a negative experience, but all orders were delivered within the timeframe advertised.  There is no reason for compensation of any kind.COM18215  54 minutesCOM18210   1 minuteCOM15555 182 minutesCOM15305   1 minuteCOM14479  67 minutesCOM14477  76 minutesCOM14371   1 minuteCOM11414   1 minute

Complaint: [redacted]
I am rejecting this response because:[redacted] which is my payment processor uses the highest security measures to ensure identity of its clients.  Also the amount was less than $100 so how can that be considered a large amount.  The fact that the company has requested private documents (my State ID) and a photo of me holding said ID even while using [redacted] is still highly questionable for accepting my order then denying it after getting said sensitive information of my identity.
Regards,
[redacted]

There is nothing more to arguing with you. [redacted] already confirmed that teh codes are flawless have a good day and try to scam someone else.

Complaint: [redacted]
I am rejecting this response because:
It's discriminatory at best.  Why see would a business NEED to see a picture of my person and based on that deny providing me a product that I legitimately purchase.
Regards,
[redacted]