Cycleplicity

Initial Business Response / [redacted] (1000, 5, 2015/06/05) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com All requested information has been emailed to the customerNo funds were captured

Initial Business Response / [redacted] (1000, 5, 2015/03/02) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext [redacted] Contact Email: [redacted] @autoplicity.com Hello, We apologize for the delay in providing an RMAWe had you send back the part to our facility to expedite the processIt seems that that part ha came back in new condition, therefore a refund will be issuedPlease allow up to business hours for the funds to reach your account as of today, 3/2/

Initial Business Response / [redacted] (1000, 5, 2015/09/17) */ Contact Name and Title: Hubert TC.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Hello, We apologize for the inconvenienceAs you can see per tracking number the item was shipped from our facility the day after you placed an orderWe have no control over what UPS does with your package once it has been picked upFor the inconvenience we will go ahead and issue you a refund for the shipping, totaling $BUT we will NOT issue a refund for the requested labor chargesCycleplicity is not responsible for any outside chargesThis is clearly stated on our websitePlease see link below http://screencast.com/t/cO6BMgpxp Tracking number for order showing it was processed by us on the 4th USP- 1ZE591WXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) They said they would refund the charges on 9/8/and never didI will not accept there offer unto I see the credit Also the package lable was created on 9/3/but was not shipped unto 9/8/ Final Consumer Response / [redacted] (2000, 11, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Credit was posted Final Business Response / [redacted] (4000, 9, 2015/09/22) */ Contact Name and Title: Hubert TC.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Hello, The screen shot below clearly shows a refund issued to the customer http://screencast.com/t/NtuaxiMwtFqZ The refund for $was issued to the customer for the difference in shipping TWICE!!!!! Therefor the customer received $back Thanks Hubert

Initial Business Response / [redacted] (1000, 5, 2014/12/10) */ Contact Name and Title: [redacted] C.SManager Contact Phone: XXX-XXX-XXXXext Contact Email: [redacted] @autoplicity.com Hello, Thank you for your reviewA refund will be processed to your account on filePlease allow up to business hours for the funds to reach your account Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept their response, once my credit card has been reimbursed for the full amount that I have spent on this transaction! Once it has been posted to my credit card account Final Business Response / [redacted] (4000, 9, 2014/12/15) */ Hello, The customer sent the item back without authorizationSince the there was an error on our end, a pre paid shipping label was to be sent to the customer along with an rma numberThe customer chose to ship the item back with out our authorization, therefor as stated in our policy, a 15% restocking fee will be appliedThe customer was issued a refund for the amount of $for the orderWe are not responsible for return shipping cost, as stated above the customer decided to take matters into his own hands without consulting with us first

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Contact Name and Title: [redacted] TC.SManager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @autoplicity.com Hello, According to the tracking provided the order was refused by the customer and shipped back to the warehouseA request for a full refund has been sent to accountingPlease allow up to business hours for the funds to reach your account

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, however just to confirm, the final amount was refunded by the company after we took out a second dispute with [redacted] for the remaining $and change Company has clearly got caught in a liePeople should be aware when purchasing from themAdvice is to record all telephone conversations made to them Sincerely, [redacted] ***

Hello,
The customer called in stating that the order was never placed, now the story has changedThe customer was told that since the order has shipped (tracking was available) it CANNOT BE CANCELLEDWe never told the customer that the order is non returnable, for our return
policy which is clearly stated on our site says other wiseAs a matter of fact we advised the customer to reject the package for a refundThe customer was very rude and would not cooperate, stated that it was us who stole his money and he never placed the orderIf I remember correctly the customer also "recorded the conversation" without consent of our teamThe conversation ended with the customer stating that a charge back will be filled and have not heard back sinceMid last week an A-Z claim was open by the customer on *** to get the issue resolvedSINCE we have the item in our possession a full refund will be issued for the orderThe reason for the delay is because, a return process and *** was not started for and by the customer to have this handled promptly.
As of today 4/the order has not yet been refunded BUT marked in our system to do soWe now have to continue to work with *** to have the refund issued to the customer

Initial Business Response /* (1000, 5, 2015/09/17) */
Contact Name and Title: Hubert TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
We apologize for the inconvenienceAs you can see per tracking number the item was shipped from our facility the day
after you placed an orderWe have no control over what UPS does with your package once it has been picked upFor the inconvenience we will go ahead and issue you a refund for the shipping, totaling $BUT we will NOT issue a refund for the requested labor chargesCycleplicity is not responsible for any outside chargesThis is clearly stated on our websitePlease see link below
http://screencast.com/t/cO6BMgpxp
Tracking number for order showing it was processed by us on the 4th
USP- 1ZE591WXXXXXXXXXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said they would refund the charges on 9/8/and never didI will not accept there offer unto I see the credit
Also the package lable was created on 9/3/but was not shipped unto 9/8/
Final Consumer Response /* (2000, 11, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Credit was posted
Final Business Response /* (4000, 9, 2015/09/22) */
Contact Name and Title: Hubert TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
The screen shot below clearly shows a refund issued to the customer
http://screencast.com/t/NtuaxiMwtFqZ
The refund for $was issued to the customer for the difference in shipping TWICE!!!!!
Therefor the customer received $back
Thanks
Hubert

Initial Business Response /* (1000, 5, 2014/06/12) */
Contact Name and Title: *** ** C.SManager
Contact Phone: XXX-XXX-XXXXext
Contact Email: ***@autoplicity.com
Hello,
We apologize for the inconvenience our company has caused youYour order has been shipped and delivered
Your Progressive Suspension XXX-XXXXB has been delivered on the 4th of this monthHere is your tracking number for the via UPS-1ZXXXXXXXXXXXXXXXX
No refund will be issued since the item has shipped and delivered
Initial Consumer Rebuttal /* (2000, 7, 2014/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Item received but only after much callingHorrible company and horrible customer serviceWould not recommend

Final Consumer Response /* (450, 9, 2014/02/17) */
Case has been resolved....thanks for your help....!

Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: Hubert TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
A call tag has been emailed to the customer to retrieve the partOnce the item reaches our facility a FULL refund
will be issuedThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not emailed me a shipping label, they have told me this before and have never sent it
Final Consumer Response /* (4200, 15, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received no email from this company, I have no problem getting the emails from this case or anybody elseI just want to return the part
Final Business Response /* (4000, 13, 2015/09/22) */
Contact Name and Title: Hubert ** C.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
Yet another label will be sent today 9/to email on file - ***@embarqmail.comThis is the last label that will be sent
Hubert

Cycleplicity: Product miss Represented
Had a battery listed for a Suzuki LTEF ATVUpon receiving, I discovered that the battery they listed does not fit in the stock battery boxBefore sending my complaint to them and asking for a refund, I checked with the manufacture of the battery and found that they did not even have the battery I purchased listed as recommended for my ATVI attempted to contact cycleplicity through email, PayPal, and their customer serviceI received one response from an agent stating that they will look into the matterHowever, it has been a few weeks now and have not received any new responses

Placed an order with Cycleplicity on Wed evening 11/18/for *** *** products for my new snowmobileStuds, backers, and carbidesBest prices I could find online and shipping was fairReceived a polite order confirmation Email AM Thr 11/including "This item will be shipping directly from the manufacture and takes about 1-business days to process and then ship directly to you." Before 12:PM on Thr I received an Email that my order was shipped! On Sat 11/21/my complete and correct *** order was delivered by 10:AMCould not be any happier with this transaction!

Initial Business Response /* (1000, 5, 2015/09/10) */
Contact Name and Title: Hubert TC.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
A call tag has been emailed to the customer to retrieve the partOnce the item reaches our facility a FULL refund will
be issuedThank you
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not emailed me a shipping label, they have told me this before and have never sent it
Final Consumer Response /* (4200, 15, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received no email from this company, I have no problem getting the emails from this case or anybody elseI just want to return the part
Final Business Response /* (4000, 13, 2015/09/22) */
Contact Name and Title: Hubert ** C.SManager
Contact Phone: XXXXXXXXXX
Contact Email: ***@autoplicity.com
Hello,
Yet another label will be sent today 9/to email on file - ***@embarqmail.comThis is the last label that will be sent
Hubert

Initial Business Response /* (1000, 5, 2015/03/02) */
Contact Name and Title: [redacted] C.S. Manager
Contact Phone: XXX-XXX-XXXXext [redacted]
Contact Email: [redacted]@autoplicity.com
Hello,
We apologize for the delay in providing an RMA. We had you send back the part to our facility to expedite...

the process. It seems that that part ha came back in new condition, therefore a refund will be issued. Please allow up to 72 business hours for the funds to reach your account as of today, 3/2/2015.

Ordered three parts. got exactly what I ordered next day via ground. GREAT EXPERIENCE!!! Will use them again.

Hello, The customer called in stating that the order was never placed, now the story has changed. The customer was told that since the order has shipped (tracking was available) it CANNOT BE CANCELLED. We never told the customer that the order is non returnable, for our return policy which is...

clearly stated on our site says other wise. As a matter of fact we advised the customer to reject the package for a refund. The customer was very rude and would not cooperate, stated that it was us who stole his money and he never placed the order. If I remember correctly the customer also "recorded the conversation" without consent of our team. The conversation ended with the customer stating that a charge back will be filled and have not heard back since. Mid last week an A-Z claim was open by the customer on [redacted] to get the issue resolved. SINCE we have the item in our possession a full refund will be issued for the order. The reason for the delay is because, a return process and [redacted] was not started for and by the customer to have this handled promptly.  As of today 4/18 the order has not yet been refunded BUT marked in our system to do so. We now have to continue to work with [redacted] to have the refund issued to the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me, however just to confirm, the final amount was refunded by the company after we took out a second dispute with [redacted] for the remaining $15 and change.  Company has clearly got caught in a lie. People should be aware when purchasing from them. Advice is to record all telephone conversations made to them.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/07/28) */
Contact Name and Title: [redacted] T. C.S. Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
Hello,
According to the tracking provided the order was refused by the customer and shipped back to the warehouse. A request for...

a full refund has been sent to accounting. Please allow up to 72 business hours for the funds to reach your account.

Initial Business Response /* (1000, 5, 2015/06/05) */
Contact Name and Title: [redacted] Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@autoplicity.com
All requested information has been emailed to the customer. No funds were captured.