D & D Door

At this point, not really sure what else we can do. It doesn't matter what Ms*** feels, but clearly if one follows what we said, it is proof our system sent the account to the bureau's to delete the account. We have told Ms*** how to go about fixing what the CBR's didn't do, but rather than doing that, she responds that we didn't do what we said we did. We asked the CBR's to delete the account. We have provided proof that our system did it. We have provided an alternative solution to solve the problem. Going forward, our response will continue to be the same

We apologize for any misunderstanding. We have made calls to the phone # Mr*** provided to Marion Area Physicians and also sent a letter back in March to the address that was provided, with matches the address Mr*** used in the complaint. We have made efforts to resolve but
have not heard from anyone. That said, the staff yesterday put the account in to have the breakdown requested from the client as we do not have it on site. The client provided that documentation today which will be mailed out to Mr*** tomorrow

Mr*** has already filed this complaint with the CFPB We will provide the same here response that we provide through their complaint system:We received your complaint and have reviewed the account in questionOur records show our office updated the account to the credit bureaus as
paid in full in early January The account was paid 12/30/As our office is a separate business and identity then the credit reporting bureaus and can not guarantee their records are updated correctly on their endOur office has again sent an update request on your behalfPlease contact our office with questions

We are confused by Ms*** complaint as it does not match the fact pattern. Back in April 2015, Ms*** disputed the account and we provided a copy of the check to the return address on the letter. We heard nothing again until we received the attached letter where she offers to
pay it if we agree to remove it from her credit report. She called in to the office in June to see if we got the letter and she was told yes, but that we could not agree to her terms so there was no need to respond. We do not delete accounts from the credit report simply because someone pays them. We have mailed a copy of the check as we are obligated to do and we have fulfilled any obligation required by us. We are unsure why someone would offer to pay a bill they do not owe, but as you can see from the attached, that is exactly what Ms*** did. If she wishes to pay the balance, we will update her credit report to show the account is paid in full or if she makes payments, that she has made a payment and we will report the remaining balance if any

Yes we spoke with them in April But this is so within year no correspondence from the company was not a good year for me and my family I was in the hospital for a fib My cousin who was in the service died, a month later my uncle passed away Then months later my grandpa passed away

I had asked the company for validation of this debtIt seems funny to me that the company NOW says that they received the letter and was willing to REMOVE the item from m credit now that the Revdex.com has a complaintToday is May 5th I have NOT gotten any letter of "validation" of this debt that was requested on 4/25/I also find it odd that when I asked for it the company rep said it was sent in and if you don't have the debt in your office simply remove itYour rep was extremely rude and she did not want to cooperate all she said is that we don't remove debt When asked about the letter all she said was we don't do that Please REMOVE the information or provide validation of debt. My request is not unreasonable just want the matter resolved Meade is not a very nice company to deal with directly so I decided to get a third party involved. We should not have to continue this back and forth

There was no need for a complaint to be filed Ms*** could have simply reached out to our office The balance was placed with us back in May We spoke with her on 5.25.16, 6.7.16, & At all times, she said the same thing but never provided any proof
Proof was received by management on At that time, we reached out to our client and they informed us that they were not provided with the info at the time of service, not at any point after when they reached out They also checked the automated service and at the time they checked, there was no coverage However, based on the letter that was received on 7.6.16, they have instructed us to close the account out and we have done so If Ms*** had simply reached out to us after proving proof, this situation could have been resolved without Revdex.com involvement Had she provided it at any time sooner, we would have been able to resolve with the first phone call

it says there should be an attachment of the payment history and unless I am missing something - I do not see an attachment Actually - yes I do want a copy of the original bill If that poses a problem I will see if I can find one somewhere in my files I will keep checking the mail since Mead said they put a payment history in the mail Thank you for your assistance

The assumption here is that a forwarding address was not left and it wasThere were issues with the U.SPost office and the forwarding of my mailThere were a lot of letters that I never receivedThis was a problem that was out of my hands and I was unaware that it was even happeningI just can't fathom that my credit score is being punished by over points now as a result of this incidentAn incident in which I was UNAWARE of any monies owed and I handled everything correctly on my end
Regards, *** ***

I spoke with Brian M*** the owner and he said he would request the invoice from the
company but could not guarantee they would get it and I was given no contact info on the company to try and get in touch with them myselfBrian stated he did not know why I was told the invoice would be faxed to the Nursing home by the close of business day as the only people who can request the invoice would have to be a manager as well as they would not send it to the Nursing home it would be sent to my address if they could get it. I also do not understand why they claim not to have any contact info for the company, how could they set up the collection acct if they have not spoken with the company or had some type of correspondence with them. I know for a fact that companies correspond with the collection company over invoices, balances, etc. I need to contact Medicaid and put in a formal complaint against the company as well because my grandmother has Medicaid and you cannot bill when Medicaid is involved.At this point I have no idea when or if I will receive what I need to try and get this resolved. I need contact info for the company to report to Medicaid and the original invoice that the Nursing home is requesting to look into the account balance. I have been given so much information as well as being treated unprofessionally, disrespectfully and rude that I am very disappointed with Brian and his business. I had no idea they treated people this wayI am trying to help my grandmother as she is not able to and she would be so upset to know that she is being treated this way over $when she isn't even supposed to be getting bills. I would appreciate getting the info I need to resolve this
Regards,
*** ***

In order to verify if we are speaking with the right party, we need confirmation of certain things before releasing information That being said, we were attempting to verify Mr***s employment because he owes our client several thousand dollars and has not made any voluntary payments
We verify employment to confirm ability to pay balances

Our apologies for the delay Ms*** has resolved her balance with our office She no longer has a balance here

Mr*** is getting his time frames confused. We will clarify everything. The F.D.C.P.Arequires an agency to send the initial notice within days of our first communication. We sent our first notice to Mr*** back in 10.23.13. Mr*** has to dispute
that debt within a certain time frame or we have the right to assume the debt is valid. However, we will accept a dispute at any time in order to ensure we are trying to help people resolve their situations. And while Mr*** said he wrote his letter on January 19th, the day window has nothing to do when his letter is written, but when we receive it. In this case, we received his letter on 1.31.2018. We are still waiting for our client to provide the proper paperwork. It must be mailed by our office by 3.2.18. Once obtained, we will provide it to Mr***. If we cannot supply the data within the proper time frame, we will fulfill our obligations as required by the F.D.C.P.A. Also, in Mr***'s complaint, he states he talked with our office on both and again on At no time has Mr*** spoke with our office no responded to the many calls or letters sent to him

Mr. [redacted] never asked about the account being deleted from his credit report.  Had he done so, he would have been told we do not delete paid accounts from the credit report.  We update them as paid in full.  We have an obligation to report true and accurate information to the credit reports.  The truth of the matter is, Mr. [redacted] had an account end up in collections.  A notice was mailed to him the address listed in the complaint.  He did not resolve it prior to credit reporting.  He paid it after it reported to the credit report.  Therefore, we will update that the account is now paid in full.  He also didn't ask when it was reported to the credit reports as paid but had he, he would have been told we report monthly and that we will report the first week of July that the balance has been resolved.  As he told us he was trying to refinance on the call, he can have his lender all in to verify payment if he would like and we will let them know the balance has been paid in full and we are in the process of updating the credit reports.  However, it cannot be deleted just because it is paid.

First, our apologies for the delay in responding.  Mr. [redacted] first responded to our efforts on 9.3.2015 after nearly 7 months of our trying to reach him by placing 27 phone calls to him at the # listed in the complaint.  We also sent him a noticed which garnered no response.  He now...

alleges that we "will not even review the statement....".  The first time he told us this was again, on 9.3.2015 when he was told, perfect, fax over the paperwork and we will review it with our client.  It appears that when he began speaking with a supervisor later in the call, he became abusive to our staff.  With all that being said, we have not contacted him since.  We confirmed with our client that they wrote the balance off due to HCAP and we have closed the account.  That will result in the account being removed from collections and removed from his credit report.

The first complaint is that it took time to mail the breakdown to her.  The request was made on 2.21.17, nearly 2 years after it was placed in collections.  It was mailed out on 3.13.17, well within the time frame allowable under the laws that govern what we do.  Unfortunately, the...

bills were placed here and went unpaid from March 2015, so they had to be pulled from storage and that takes time.  However, again we complied with the law.  We then continued to call to make sure it was received and to resolve the balance.  We finally got a return call on 4.14.17 when the balance was resolved.  At that time, it was explained that for a receipt, she could sent a self addressed stamped envelope and we would mail one out.  She has proof of the payment on her Mastercard statement showing the balance was paid.  Regarding her last complaint, Ohio Law is clear that if married at the time of service, they are both equally liable for medical bills owed by a spouse.  Based on all information we have, they were married at the time of service and would both be liable for each others bills so they are reporting correctly.  As they were just paid in April, the balance will be updated next month when we report them as paid.  As an effort to resolve the complaint, if our response is accepted, we will send out a receipt as a sign of good faith, but there is no resolution to the first and what she is asking for the 3rd isn't something we can do.

I, in fact requested information that they notified the credit bureau back in August, while on the phone yesterday and they refuse to give me the information. That is when they hung up on me. I do not feel that this attachment is verification that they reported to all credit bureaus since their negative collections notation remains on all three of my credit reports.

First, we do take Revdex.com complaints seriously and that is why we respond to them in detail the best we can by reviewing calls and notes before responding.  I realize I wasn't clear regarding the August 2016 call so let me elaborate.  We received an inbound call after placing and outbound call several hours earlier and the male we spoke with never identified himself and became belligerent and rude.  We identified ourselves 3 different times in the call.  At no time did that person say they worked 3rd shift and as they called us back, it is hard to believe it was an inconvenient time.  Most of your rejection is regarding the above so at this point, that issue has been put to bed.  Therefore, the rest will remain mainly the same.  We do not disclose the nature of the call until we can identify we are speaking with the proper party to ensure that we are not revealing anything to a 3rd party.  In both "conversations", the individual who answered the phone call refused to identify himself (even though we did multiple times) or verify any information to ensure we were speaking with the proper person.  We have addressed the actual complaint and we see no need for a further response.  You can address the issue further as you would like but as we have acted in the individual we are calling for's best interest, there will not be a different response.

Ms. [redacted] is accurate for most of her statement.  However, upon review, she was told "It is going to process for $15 as there is a small $5 processing fee".  From there, Ms. [redacted] does not say do not run the card then.  She goes onto say that she wished she'd known and she would...

have mailed a check but again, never said do not run the payment.  After that, she asked how it will appear on the statement and our staff answers that.  At that point, staff tells her that the card has processed.  Based on the review, she had the chance to cancel the payment and just assumed it had already been ran.  Even had she been correct in her assumption, she could have asked to have the payment stopped and we would have gladly done so.  We have to cancel payments from time to time when folks ask us to do so because they need the money for other things.  We are in the business to help people and we even though we have authorization to process and are in the right to do so, we still cancel the payment in an effort to help.  Our procedure is to advise of the $5 fee prior to running any payment made and we feel our staff acted in compliance with our procedures. With all that said, and because we are not "shady", we will gladly refund the payment as Ms. [redacted] can issue a check if that is the route she wishes to take.  The refund will take approximately 48-72 business hours once we are notified that a refund has been requested.  Ms. [redacted] can reach out to our office directly, ###-###-#### referencing account # [redacted] and it will be taken care of.

Mr. [redacted] informed us of this with an email he sent to us which we reviewed on 10.28.2015.  At that time, we asked him to call our office to discuss.  In his complaint, he tells us that but provides nothing for us to review.  In order to properly address his concern, we need proof....

 We cannot just take him at his word.  In order to discuss his situation, he needs to call or office.  We are also miffed as to why he would file a complaint here prior to attempting to resolve the situation with our agency.