D H P Furniture

Final Consumer Response /* (2000, 16, 2015/10/19) */
DHP Furniture sent the missing parts eventually
Thanks for your help
***

Initial Business Response /* (1000, 7, 2015/11/02) */
This was resolved via Phone/Email on 10/19/The customer agreed to a refund
Initial Consumer Rebuttal /* (3000, 14, 2015/11/10) */
They claim to refund me by sending a check more than weeks ago but I still didn't see the check right
now
Final Business Response /* (1000, 18, 2015/11/12) */
A refund was issued on 11/10/
*** ***
Customer Service Manager
Ameriwood Industries
XXX-XXX-XXXX Ext ***

Initial Business Response /* (1000, 7, 2015/11/24) */
We have agreed to give the customer 50% refund of the unitThe customer has accepted this and a check will be sent on 11/25/

Initial Business Response /* (1000, 8, 2015/12/02) */
We offered the customer a refund as a goodwill gesture and the customer has agreedThe refund will be sent out next week
Initial Consumer Rebuttal /* (3000, 10, 2015/12/02) */
Hi
I would like to thank you so much for helping me on my
issue..DHP CUSTOMER SUPPORT contacted me with an offer of $refundI have signed and sent all the required documentsThey said Check will be sent on or before 12/10/

Final Consumer Response /* (2000, 16, 2015/10/16) */
Thank you for responding and advocating on my behalfRecently, I received acknowledgment from the company and after some dialogue, I received a refund in the mail

Initial Business Response /* (1000, 6, 2015/12/17) */
Contact Name and Title: *** *** CS manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@ameriwood.com
After speaking to this customer we found out her frustrations are really with Walmart not usShe contacted *** and
they would not help herThey told her to contact usWe received parts order on 11/8/and shipped parts on 11/19/part that was ordered was not shipped, we offered to send her that part and she said she called *** back on 12/14/and they have agreed to send her a new bed

Initial Business Response /* (1000, 10, 2015/10/23) */
In regards to complaint XXXXXXX we offered the customer a full refundShe has accepted that offer
Regards,
*** ***
Customer Service Manager
Ameriwood Industries
Initial Consumer Rebuttal /* (3000, 12,
2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I clicked no because it has been months and I still have no refundThey said a check would be issued on the 10th after I jumped through many hoops and my son has been living with a 10xhole in his bed! I have waited patiently for days and no check has arrived in the mailI am worried that if I click yes I will be waiting another months for my refundThis is really sad that so many people have had the same experienceWhen I receive my check I will accept that the issue has been closed until then it remains open as far as I can seeThis company takes way longer than is appropriate to honor their word
Final Business Response /* (1000, 20, 2015/10/26) */
We offered the customer a full refund and she has accepted thatSee email that was sent on 10/

Final Consumer Response /* (2000, 10, 2015/07/16) */
An u damaged replacement part was received on 7/15/15, so I consider my complaint resolved.

Initial Business Response /* (1000, 15, 2015/11/02) */
Good morning, there was a mix up in email addresses and your initial attempts to contact our company on 9/25 and 10/12 were sent to someone who no longer works for our company. The first I saw this complaint was 10/27. On 10/27 we contacted...

the customer and are working on a resolution. Please re open this case and give us a few days to resolve the issue.
Initial Consumer Rebuttal /* (3000, 18, 2015/11/02) */
Yes they have contacted me and my issue has been resolved. Thank you so much for all your help. I can't believe contacting Revdex.com actually worked. That's fantastic. Thank you!

Initial Business Response /* (1000, 5, 2016/01/11) */
Contact Name and Title: [redacted] CS manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dorel.com
Customer contacted us on 12/30 requesting a replacement part that was on back order. The part was sent to him on 1/7 and...

tracking was sent to him via email the same day.

Initial Business Response /* (1000, 15, 2015/11/02) */
Good morning, there was a mix up in email addresses and your initial attempts to contact our company on 9/29 and 10/14 were sent to someone who no longer works for our company. The first I saw this complaint was 10/29. On 10/29 we contacted...

the customer and are working on a resolution. Please re open this case and give us a few days to resolve the issue.
Initial Consumer Rebuttal /* (3000, 18, 2015/11/02) */
This matter has been resolved with D H P Furniture. Thank you for the follow up

Customer complained that their mattress sagged within the 1 year warranty period of the product. The customer had used the product up to the last week prior the warranty expiration date. Upon further investigation the issue respected the sagging criteria after extended use. Please refer to below.The...

Signature Sleep 1 Year Limited Warranty is not valid and does NOT cover items such as, but not limited toDamage caused by factors other than defective workmanship or materialsTransportation chargesComfort preferenceIf the mattress is in an unsanitary condition caused by soiling, blood stains, fabric stains, bodily fluids, infestation or other abuseDamage from liquid penetration, cleaning fluids or use of a washing machineNormal wear and tearBody impressions less than 1 1/2 inchSagging in the mattress less than 1 1/2 inchStructural damage from using an improper bed frame or inappropriate foundationDamage of the mattress due to misuse or physical abuse; damaged, burned, cut or tornMemory Foam Mattresses: Normal change/increase in softness of the memory foam material or a decrease in the slow recovery feature (elasticity). These do not affect the pressure relieving qualities of these mattresses.We initially offered a partial refund to the customer based on these criterion.  However, as a GOODWILL gesture, DOREL has offered a full Refund to the customer and has been accepted. We value the quality of our products and customer satisfaction”.

Initial Business Response /* (1000, 15, 2015/11/25) */
Customer called us directly and we offered her 30% refund as a good will gesture and she accepted. The check was mailed to her on 7/27/15.

Initial Business Response /* (1000, 15, 2015/11/25) */
Customer called us directly and we sent the parts she needed out on 6/25/15.

Final Consumer Response /* (2000, 16, 2015/10/16) */
The company got back to me, and it's been resolved. Thank you.

Excellent customer service! Shipped replacement parts FAST! Very happy with the bed frame purchased! Highly recommend their furniture!

the company sold a futon that broke down right away. The legs on the futon was not sturdy then the springs began to poke through the faux leather cutting anyone sitting on it. I called and they replace parts, but do not give refunds even when I was in warranty. Then the one year warranty is a bad idea for furniture.