DaBella Exteriors Reviews (121)
I WOULD NOT USE THIS COMPANY EVER.
Looking at other reviews they only respond to good reviews.
Trying to communicate with these people is fruitless. They will answer your calls until there is a problem. When you do talk to someone it goes in one ear and out the other. I have had supplies in my RV parking for a month now. I am paying to store my trailer elsewhere. No communication no callbacks no emails nothing. I need to decide what I am going to do. I suppose I can have someone else install the stuff in my driveway.
Asked to cancel contract and get reimbursed for trailer storage. I was told again that people would be here yesterday and no communication and no people. Called Cassie and let it ring and ring no voice mail. Called the salesman and got voice mail. Called the main number and all they would do is send an email. Called customer service and Danielle would not give me a phone number to talk to someone else at the SLC/Draper office she wanted to email or transfer me to Kathy's phone that I had already called twice. It appears to me that they do not want to talk to people. I am getting a no soliciting sign for my house. I was fooled once by an Insurance salesman that lied and cost me money that was doing door to door. Now I was fooled again by a siding salesman that came door to door.
Shame on me.
I WOULD NOT USE THIS COMPANY EVER.
I filed a complaint with the Better Business Bureau. I called the customer service line and got to the HR department. I talked to Ryan Kostin he said he would have someone contact me. If I was holding my breath I could have told him to ask for Mr. Blue.
Once again lack of communication seems to be systemic when there is a problem.
Update #3 27jun21
I finally had some contact with Dabella in SLC. They said they will let me out of the contract if I take down this post It had been about a week without any communication. I got a text from from the salesman Ty Lopez asking if I had been contacted by anyone. I texted him back no. I am not sure why this company cannot communicate. Lots of finger pointing when I do hear from someone. It is blamed on the office person Cassie. Anyway the saga goes on and on and on.
Situation follow : the project was roofing , windows and gutter upgrade.
the bids started in October 2020.
-Roofing project was delayed so start not before beginning December 2020 of in stead of November as promised . It went slow, and there are problems underway but solved.
- Gutter System installed beginning of Dec 2020. Gutter system installed , but the downspout , per my requested want to keep as earlier, . using the chains as downspout . after installation look nice , but as raining so come problems that water not running follow the chains, but out side. I contacted to company to come with a solution , I wait and wait and follow up , but to March2021 still not solve. The latest answer from the sale person who gave me the bids . He told me that there are no 1 in the company had experience to work with chains! problem not solve and new problem with window come on top.
My request a bid for 5 windows upgrade, and the hand written bid were 5 windows , but on contract Oct 10/5-20, the sale rep only written 4. I cached the mistaken and contacted to the salerep . he came out 10/12-21 . He corrected it with small hand written on the side!
The surprise waiting for me her in March 1st 2021. I received only 4 windows! I contact to company they pursuit me to let them install the 4 windows and will find out the missing window.
then I spoked with the sale rep and the associate at main office they told me per contract was only 4 I pay only for 4 windows, but I firmly told hand written bid were 5 and I Had noticed the rep when I saw the mistaken . the sale rep told me, when in the future with upgrading rest of the window in the house . so they can provide me the missing windows for free . naturally I did not accept the solution the rep come with. because I don't dare to trust them for my future project. Records of the conversation regarding the missing window are still on text messages on my phone. they told me hand written bids are not legal. from 3/1- 21 to 3/8-21 Dabella still not come with a solution for problem. I have to follow up again!
The salesman, Adam lifter was a life saver. He was an excellent salesman. Since my husband and I were really inexperienced about replacing our roof, we really appreciated his insight. He was very patient in explaining the roof replacement process and what kinds of materials were used by DaBella. He helped us in picking the perfect color for our roof.
Because Adam was such an excellent salesman, we decided to go with DaBella.
Unfortunately we had a few bumps along the way when starting the roofing process. The main office in Las Vegas called to say that the roofers would be at our house on Monday (11/23/2020) at 8:00A.M. We were up at 8:00a.m. and waited all day for their arrival. We called the DaBella office to see what was wrong. The receptionist said that she would call us back. No one called us back. My husband got really angry. We went down to the office to find out what was going on. Shouldn't someone have called us? No one called us. The office door was locked when we got there. My husband banged on the door to let us in. What kind of customer service was this?
In the end, DaBella came through thanks to a call to our salesman Adam lifter. He took over and orchestrated a final rescue. Thank you Adam.
In the end, we ended up with a beautiful roof. DaBella came through and set us up with an excellent construction and roofing company. We are really happy with the final end result even though there were a few bumps along the way.
Ray & Pat Cottonwood, Arizona.
We had not heard about any issues with this customer until we received this complaintWe have reached out to the customer in an effort to resolve the situationWe have called and left messages requesting a call backWe have not heard from the customerWe were able to get more information from the installer and are interested in working toward a resolution
Complaint: [redacted] I am rejecting this response because: Per the inspection, the vents installed were not GAF Please provide a COST Breakdown of the items installed on my roof I would like to know what brand of vents were actually used on my roof and how much they cost Per the inspector from GAF, the GAF vents are to be installed a specific way and are very costly I would like to know what exactly I have been charged for and how much, if not GAF Material Per the contract I signed with Reve, I'm supposed to have paid for GAF Venting Sincerely, [redacted] ***
The customer is correct - as a service to the customer, attempts had been made to go on site to address the GAF repair items on the flat roof area of the homeSince that time, DaBella Exteriors did have completed all absolute necessary repairs on the flat roof of the home for the GAF Liberty roofing material to function as intended, all the while exhausting repair efforts due to the nature of the flat roof portion of the roof replacement project on the [redacted] home falling outside of DaBella Exteriors’ scope of work.DaBella Exteriors stands by their previous response.DaBella Exteriors specializes in steep slope roofing, not flat roofing, and as a directive of the company President, DaBella Exteriors will NOT be performing any more work on the flat roof of the [redacted] home (which again is outside of its scope) and DaBella Exteriors will NOT be crediting the [redacted] s any more money associated with the flat roof of their home.Due to the fact that DaBella Exteriors was unable to complete the flat roof area to their satisfaction in the first place, (as indicated in the discount addendum signed in February), the customer received a $4,discount, and in turn, at their discretion, was free to hire a different contractor who specializes in flat roofing, to either install a new flat roof system or keep the GAF Liberty low slope roof materials and accessories they already have and have it completed to their satisfaction as DaBella was unable to do so.DaBella Exteriors sincerely apologizes for the mass confusion regarding flat roof repair, however it is unable to service the flat roof of the home any further, as they are a steep slope roofing contractor and all repair efforts on the flat roof have been exhaustedDaBella Exteriors does not agree to any further arbitration as it did the right thing in discounting the project by $4,so that the customer could in turn have the flat roof area completed to their satisfaction by another contractor.No further agreements will be made to carry out or credit toward repairs/completion of the flat roof area of the [redacted] home by DaBella Exteriors
Complaint: [redacted] I am rejecting this response because:I made the decision to again contact the company to attempt to get gutters before the rain starts Although I believe the right thing for Reve Exteriors to do is to re-install gutters at their cost, I have excepted a 50% discount for this company to install new gutters on my house.Thank you for you time, [redacted]
DaBella Exteriors does not feel this is a valid complaint This complaint was filed by someone whom DaBella Exteriors has never had any interaction withDaBella Exteriors had an interaction with someone else within the household (the mother), and DaBella Exteriors has never done business with the complainantDaBella Exteriors simply provided the mother with a free roofing estimate at the mother’s request Per Revdex.com complaint guidelines, the complaint does not allege a problem experienced with the services or products that DaBella Exteriors provided or allegedly agreed to provideAlso, per the same guidelines the complainant should have contacted DaBella Exteriors at least once to resolve the issue, but as every call is recorded and has since been reviewed, neither person within the household has ever contacted DaBella Exteriors, nor requested DaBella Exteriors never to call again when they did speak to the mother last (last recorded conversation being August 5, 2016)DaBella Exteriors always wants to provide customer service and follow up to make sure the project was completedDaBella Exteriors never reached the consumer(s) after August 5, and were not aware the consumer(s) did not want any of their servicesHad DaBella Exteriors been requested to stop calling, per DaBella Exteriors internal policies, they would have immediately put their contact information on its internal Do-Not-Call list to prevent them from ever being able to call the consumer(s) in the future, as DaBella Exteriors does follow specific Federal Do-Not-Call guidelines and will not call anyone on that list However, upon receipt of this complaint, DaBella Exteriors has placed all phone numbers within the person’s complaint on their internal Do-Not-Call list and neither person will be receiving any more calls at either number, or anymore promotional emailDaBella Exteriors sincerely apologizes for any inconvenience
We have been working with the customer, this matter should be resolved within the next couple of weeks
We just want to take a moment to let you know that we take our customer service at Dabella Exteriors extremely serious in every aspect We originally spoke to you in March of at your door when you scheduled a roof estimate with our companyOn that day you signed up for us to contact you in the future about your projectWe always want to provide customer service and wanted to follow up to make sure the project was completedWe never reached you and were not aware you didn’t want our servicesOnce you left a message requesting that we stop calling, we immediately put your contact info on our Do-Not-Call list to prevent us from ever being able to call you in the futurePlease understand that we take pride in having a good name in everything that we do as a company and are very disappointed in this failure that you have brought to our attentionThough there is no way that we can change your experience, if there is any way that we can be of service in the future, we would consider it a privilege