Daily Bite Publications, Inc

As stated per conversation when payments have been paid in full I will remove complaint

Hello Mr***,Thank you for the feedback on the systemWhile its not positive we value this as a way to train and get better When is a good time to speak and review so we can resolve any issues you may haveWe apologize for this as its not how we operate Please advise best
contact time so we can take care of your issues. Thanks,MGMT

Hello,Sorry to hear the frustration on thisPlease call into Corporate headquarters and ask for Bobbie or Brent- *** they will help you get this resolved asap

Hello Mr***, Brent and the team have reviewed the system online and confirmed that its working It was also turned on late in may of The quote you received from Dividend is based on year of production and savings You have only seen months of the
They/we are confident that you will see savings as promised and if not Dividend/erus will remedy. Your loan is sold by Dividend. *** *** They have a performance guarantee for your systemWhen you signed up with them they had you review a proposal, its attached to this as well In it they guarantee the system will produce what they said We can help you with this as well The first step is to contact Dividend and they can review your performanceIf its not working they will fix and or remedy We will also have no problem assisting youPlease contact dividend and they will direct it as well. DB

if you will read through all the complaint it does state that I was advised by one of your sales people that I would be receiving a checkThe amount of the check would be approximately $and I would then turn around and pay down the loan reducing it to approximately $22, Your company has called me and is now working to fix the issues provided on the complaint and they have also advised that they would like settle for a dollar amount, which is what we are currently working onAccording to the person I am working with the interest on that $over five years would be a total of about $ I have the email and the paperwork submitted by your company explaining this issue Your paperwork that the sales person wrote through obviously shows that there would be eight tax credit that could be easily misconstrued as a tax check Not understanding completely how this worked and trusting the salesman this could easily be manipulated showing customers would get a $plus check then turn around to lower the cost of the system this is smoke and mirrors in my opinion in these types of selling techniques should be outlawed

They gave a written warranty that this produce would save you money but it worthless it not working it cost more money just to keep it on the roof theyneed to refund and get this worthless unit off the roof they did not help me with anything just rip me off I know the only way to fix this is with a writtencomplain and all my paper work to the attorney general for consumer fraud *** *** all ready know they did wrong I want this problem resolvedwith the respect of him calling me ,The paper work will tell the story .Thank you Revdex.com for help

MGMT,Feel free to contact me anytime within the next week so we can take the steps necessary to resolve this issueE-mail would be preferable at this time. *** ***

Erus energy has our numbers. Feel free to call us
anytime. We have contacted the company numerous times with no resolution. Brent contacts but continues to tell us the same old tired thing. We want this system off of our property. This company has had more than enough time to get everything up and running properly and to get our home fixed. Like I stated before we signed in November of and here it is February 2018. Not acceptable

Mr*** Please call *** Ask For David B***I'm the CEO of company and would be glad to help youI'm avail most of tomorrow afternoon as well as monday afternoon

Erus Energy has stood by product, customer, warranty, and service agreements and will continue to do soWe will gladly help you in contacting Fafco Water company to resolve I'm extremely upset that this customer is having problems with FAFCO system This complaint however should be
against Fafco not ErusWe have honored all warranty, installation, guidelines to the letter. What would customer like us to do to help further? Please Advise

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We are still working for a resolution. We made a very fair offer and the customer declined. His current want is for system to be removed. Inlet him know I don't know,what's involved given its a lease. We have never had to remove one that is leased. His agreement has tax implixations, as well as aps energy rec implications. I told customer that we need time as this is not common. His main issue was one that was not caused by faulty product or installation. Someone either aps or someone else turned his system off. Our system is working as advertised.

We have a meeting set up for Friday the 24th to see what else can be done for customer.  The main issue was a manufactures SMA inverter was not working.  This happens from time to time and we cannot control it, however we have and always will make sure it gets fixed.

Hello Ma'am, You have the wrong company. This complaint does not apply to us.  WE don't contract out to any call center, [redacted]. We dont have a phone number [redacted].  I suggest you contact them and find out location as they are not related to us. Please...

if you have further questions call into [redacted] and we would be glad to review with you.  Thank you.

Good afternoon,I reviewed the proposal and see that this system is never going to cover our actual utility usage. Your salesman is the individual who pitched this to us, saying that's exactly what this system will do. We fully believed him and expected this performance. We expected a system that would replace our electric bill. We had our electric bill on a payment plan that we could afford, and this would bring it just under that. We would just make energy enough for our home, and any we make "over" would be paid back to CPS. This is the pitch we were given. This is what we believed we were buying. It makes absolutely no sense for us to pay an additional $80-$100+ a month for not even 1/4 difference in our bill during the worst months of the year. Looking at the graph, it will never cover it even fully during the lowest energy months of the year. It will never "balance out" and cover all of our usage. This is not what was pitched to us, and it is clear the actual plan was not sufficiently explained to us.We sent you a copy of everything we have. In it includes an email to Seth clarifying that this system was enough to cover our utility usage!! Instead, we were rushed through and that question was never answered. We started business with you in March, and we are just now getting any clarification. The only way we hear any information back is through the Revdex.com. We were seriously mislead, if not scammed, and we do not want this product on our house. Please remove it.Thank you,[redacted]

When is a good time for us to meet to discuss? Also the items you mentioned were fixed are not?  Please let me know of a good time to get in touch with you to resolve . Please send best number and best time to call.

We spoke with customer just this past week.  The manufacture of the equipment FAFCO is who this needs to be directed at.  We however will facilitate any upgrades and or fix that they recommend.  We have no issue helping out in remedy, but cannot control what the manufacture does. We will reach out to the customer for a 4th time to discuss.  We are open for any ideas the consumer and or Revdex.com has to resolve. We want nothing but for the customer to be happy.  Please Advise.

Hello Sir,Thanks for the feedback but both of your issues are not ones that are in our control completely.   The new SMA inverter has not come in yet.   Once it does we will gladly change it out for you.  Please keep in mind that we cant control the inverter company and or how...

fast they send it out.  I'm sorry I wish we did!  The folks at your lease company will be processing your payment. Please keep in mind that the leasing company is not Erus Energy.  Same as with the inverter we of course can help you resolve. We will contact you today. We have no problem helping you resolve these issues but please keep in mind that they are issues with leasing company and SMA not Erus.   Thanks,

Hello - Sorry to hear the news. After researching into system it appears that paperwork was not notarized in time for first inspection. This has been corrected and we show second inspection is scheduled. Once again this is our mistake and we will own it.  The system will be working...

shortly.  Please also fell free to call into corporate office and ask for Brent or Bobbie - They oversee the team [redacted]