Daily Direct

We apologize that the shipping process did not meet your expectations We run a hub and spoke system running out of locations to ensure the delivery dates that we give our customers are met in a timely manner Sometimes that does not happen and try to work with our customers to our best ability to work with their schedules to accommodate the pick ups and deliveries of their motorcycles We cannot apologize enough that in this circumstance, that did not happen We have done the best we can to make sure that no customer feels baited with our pricing Our at a glance pricing is a general estimator for pricing and all additional fees and coverage areas are listed below it as not to hide anything from our customers in regards to pricing We as a company are always working to improve as a service provider and use all feedback we receive to improve our practices Once again, our apologies for not providing good service to you as a customer Your complaint states that you were not seeking any monetary compensation but we will refund your shipping amount back to you for the inconvenience of your shipping process

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We apologize that you feel your motorcycle shipment was not handled correctly We do have processes set up to insure that if motorcycles are shipped with windshields or keys that they are noted on the inspection report that stays with the unit throughout the shipping process Keys were
not noted on that report We did follow up with our driver's to see if we could locate the keys in the trailer but we could not locate them We do understand that mistakes do happen on occasion and apologize for that You were issued a credit of $for the lateness of your shipment If there is an additional fee for the loss of your keys, please provide the cost of replacement in written form so we can rectify the issue We do sincerely apologize for any inconvenience that this process has caused

We apologize that the shipping process did not meet your expectations.  We run a hub and spoke system running out of 3 locations  to ensure the delivery dates that we give our customers are met in a timely manner.  Sometimes that does not happen and try to work with our customers to...

our best ability to work with their schedules to accommodate the pick ups and deliveries of their motorcycles.  We cannot apologize enough that in this circumstance, that did not happen.  We have done the best we can to make sure that no customer feels baited with our pricing.  Our at a glance pricing is a general estimator for pricing and all additional fees and coverage areas are listed below it as not to hide anything from our customers in regards to pricing.  We as a company are always working to improve as a service provider and use all feedback we receive to improve our practices.  Once again, our apologies for not providing good service to you as a customer.  Your complaint states that you were not seeking any monetary compensation but we will refund your shipping amount back to you for the inconvenience of your shipping process.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Review: I contracted this company to ship my Motorcycle from [redacted] to [redacted], In their contract with me the guarenteed delivery of my Motorcycle within 21 days of pickup. They picked it up on August 10, it is now September 3, two days past the guarenteed delivery date and my motorcycle has not yet been delivered. I received an email from them in which they state that the bike will be delivered sometime between September 9-11. This is now going to be 10 days past the contracted delivery date.Desired Settlement: I want my motorcycle delivered with no questions or hassles in the same condition that it was picked up in Los Angeles.

Business

Response:

This bike was delivered on 9/8, before our original estimate for delivery. The bike was originally quoted to be delivered by 9/3. Due to the delivery being 5 days later than anticipated the customer [redacted] was issued a refund amount of $100 for the delay.

Review: I have had a Motorcycle shipped from [redacted] to [redacted] and the bike was damaged during transport.

I informed them about this, and submitted their required paperwork plus photos and have only gotten responses to my emails telling me that "it is still being processed" or "waiting to hear from management"

They also stated that this process can take up to 30 days. They were first informed when the bike was delivered on 7/15/15. The required paperwork was submitted on 7/22/15. I have only received responses to emails, the company has made no attempt to contact or keep me informed about my claim or its status.

I have pictures and video of the bike before it was loaded into the truck, and have pictures when the bike was received. I also have the signed contract for insurance on the bike.Desired Settlement: I would like the company to replace the damage parts immediately as the time elapsed has greatly expired.

Business

Response:

The customer was contacted directly with apologies as his claim was left open Pending Incoming Documentation when in fact all documentation had been submitted. The claim was immediately forwarded over for processing and a determination was reached the following day. The customer was then contacted right away with this information and the issue has been resolved hopefully to his satisfaction as well. Thanks!

Consumer

Response:

Sorry about the late reply, I know this case was closed due to inactivity but I wanted you to add some notes to the case.

My experience with Haulbikes was both good and bad. I initially set up a pickup date with the phone rep and then almost a week later received a note stating that the pickup date had been established but for a much later date. This was just a communication issue, but I would not have dropped my bike off as early taking up space in the shops garage during their busy season.
This issue was resolved fairly well and the bike was picked up in a timely fashion.
On the delivery end, however my experience was much worse. The driver is supposed to establish a delivery time with the shop being delivered to, within their established business hours. He did do this, but when he was late wanted the shop to stay open for him and or come in on the next day when they were closed. That did not work for the shop, as you can imagine. The crazy part is that the driver told HQ that the shop was unable to receive the bike because they left and went to a bike race! This was a complete lie.
The result of this was that I was charged an additional $100 for a missed delivery attempt and the bike was sent back to the hub.
When I asked the representative to investigate this claim, they refused to even call the shop to get their perspective and took their drivers word for it.
It took them another 2 weeks to get my bike to the shop.
I'm not that concerned with the $100. Its the principal that the driver would lie to cover his shirt and that the HQ would not even make a call to the shop to verify that they were told misleading information.
I would not recommend using a company that endorses practices like this.

Review: Daily Direct Haul has had my motorcycle since 08/29/15. When I originally spoke with [redacted] on 08/14/15 she told me that I would receive my bike on 09/19/15. There website says 28 day turn around. My bike was 870 miles away. Santa Rosa, CA to Spokane, WA. I signed my contract on 08/17/15 and my bike was picked up on 08/29/15. I have NOT received my bike as of yet, 10/05/15.

My bike went from Santa Rosa, CA to York, PA. It arrived in York on 09/16/15. I called several times from 09/16/15 and talked to [redacted] and asked why was my bike in York and when was it going to be delivered. We don't have a truck scheduled yet so I have no delivery date. I was told on 10/02/15 that my bike would be here 10/08-09/15. As of today, 10/05/15 my estimated delivery date is 10/15-17/15. WHY OH WHY does it take 7 weeks to get a bike that was only 870 miles away? I am tired of talking to [redacted] and listening to the same responses over and over with nothing changing. How is it that this company advertises as a West coast shippers and then sends the bike to the East coast. REALLY! I want my bike. No more excuses. This company has wasted my time and has taken my enjoyment of purchasing a new motorcycle away. There was still time to ride and now we are going into winter.Desired Settlement: I want my bike in the excellent condition I purchased it in. I want a refund due to the fact that they have had my bike for over 5 weeks. There website says 28 day turn around. We are way over that. They need to be more clear about the fact that they are going to send a west coast bike to the east coast.

Business

Response:

I reviewed the shipment Order # P84421 and while the websitedoes state that the overall average shipping timeframe is about 28 days that isan average and depending on demand and driver availability that will affect theactual shipping timeframe which is why we provide an estimated shippingtimeframe to each customer when we receive a shipping contract to provide thecustomer with the most accurate timeframe based off of the availability at thetime of booking. This shipment was quoted with an estimated shipping timeframeas about 2-14 days out for pickup and about 3-4 weeks later for delivery whichgave this shipment an anticipated deliver by date as Oct. 2nd .These timeframe are strictly estimates as stated in the shipping contract assometimes things which are completely out of our control happen to cause delayssuch as weather or mechanical issues. While the customer may not agree with ourshipping process or zone routes we do not have a zone route that runs from Vegasto Washington as displayed on our website as well which is why the shipment wasalso quoted with the timeframe that it received as it would need to go to ourYork warehouse to leave out with the proper zone driver for delivery. Thecustomers bike is currently on a truck making his way to the delivery destinationand is expected to arrive Oct. 15-17. This shipment did take longer than we originallyestimated so we would offer a price adjusted once this delivered for the delayand any inconvenience. Price adjustments are processed after delivery as theamount refunded depends on the actual shipping timeframe that we are over theestimated timeframe that was quoted and that can’t be determined until the bikehas delivered. Thanks!

Consumer

Response:

I do not know how to respond to this message from Daily Direct Haul Bikes. I want to know what the refund will be. The bike was originally slated for a Sept 19, then Sept 26, then Oct 2 and now October 15-17. They claim to West Coast shippers. How does it takes a bike almost 49 days to go 870 miles is beyond me. This bike has taken more than a little longer. If they did not have a designated route or driver then why did they say they did? Why did they accept my contract? Why did they tell me 3 weeks from pickup to delivery. Why does there website say 28 day guarantee? Why does there website say you can track your bike which is not true. I asked and she said there not set up for that. So, I want to know what the refund is going to be? I saw on other complaint websites they gave a $50.00 refund which is nothing for the hassle and B.S. I have had to put up with. Plus in a picture that I requested to ensure they actually have my bike, the mirror is messed up. I need to check the condition of the bike before I accept anything. So, what is the refund?

Review: I used daily direct to haul my Harley Davidson Motorcycle from [redacted], it was picked up on August 12th, they promised me the bike would be delivered by September 15th, I did receive the bike until September 23rd, with a completely dead battery, which needs to be replaced due to possibly the ignition being left on during shipment. The service and time frame for delivery was horrible. One time I called after September 15th I was told my bike was not shipped because the driver was not assigned the route and he was teaching other drivers, really? This is not a company I will do business with in the future.Desired Settlement: I would like Daily Direct to Refund all or at Least Half of my Delivery Charges, for not meeting the delivery deadline and ruining my battery on my bike.

Business

Response:

I reviewed Order # [redacted] (Quote #[redacted]) which was processedinto our system on Aug. 11, 2015 with an estimated shipping timeframe quoted asabout 2-14 days out for pickup and about 2-3 weeks later for delivery based offof availability at time of booking which gave this shipment an anticipated deliverytarget date as Sept. 15, 2015. These timeframes as stated in our shippingcontract in section #2 are Estimated Pickup and Delivery dates, DD providesestimates, not appointments for pickup and delivery of unit(s), and does not guaranteepickup or delivery dates. The customer completed and signed this contract underthese guidelines. We are only able to provide estimates and usually deliverfaster than the estimated timeframe or at least within that timeframe howeversometimes things do happen in which are completely out of our control such asweather or mechanical issues to cause delays. Each shipment is covered withinsurance up to $15,000 coverage with a $500 deductible with an option toincrease the insurance for an additional fee and an option to elect to have a$0 deductible for an additional fee as well which would cover any exteriordamage caused to the unit during transport. We are a roll on roll off serviceand do not start or run the bikes so we are not aware of the running conditionof the unit and do not do any mechanical evaluation since we only require thatall units steer and roll easily in neutral. The customer did elect to increasethe insurance coverage to $20,000 but still elected to have the $500 deductibleand in the event that there was a $0 deductible the battery still would not becovered as it is only for exterior damage since we don’t verify anythingmechanical. This shipment did pickup Aug. 21, 2015 and delivered Sept. 22ndwhich was 7 days later than the estimated timeframe quoted so the customercould receive a price adjustment if requested for the delay which would bebased off of the actual time we went over the estimated timeframe that wasoriginally quoted to compensate for the inconvenienceit may have caused. The customer is more than welcome to contact his representativeor myself to request this adjustment to see if that would be satisfactory forhim however the customer has to request this and/or work together with us tocome to a satisfactory resolution in order for this to occur and unfortunately wedidn’t have that opportunity as he went this route instead. Other than onephone call on Aug. 31st checking on the status of the shipment andanother call on Sept. 18, 2015 to his representative to express that he was nothappy about the delay and not having his bike delivered yet there was no othercommunication noted besides the standard email updates that are sent out aseach shipment progresses through the shipping stages. Each and every customeris important to us and we would like to have the opportunity to see if theadjustment amount would be satisfactory to him to end on better terms as wewould like that he consider us for future shipping as well. Thank you!

Business

Response:

I do apologize as this shipment did take longer than the original timeframe that was quoted at booking. We would like to offer you a $100 credit for the hassle and any inconvenience it caused which can be credited back to the account used to pay for this shipment. Thanks!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I contracted Daily Direct (Haulbikes.com) to transport a motorcycle trailer from Alabama to California on 01/26/2015. First of all it took many weeks to deliver the trailer but it finally arrived on Feb 25. FYI, the reason is that this company transports all vehicles to their main terminal in WI and then fill up another trailer for further transportation. Another change of vehicle happened in Las Vegas before it finally arrived. That is, however, not what this complaint is about. The trailer arrived and I immediately noticed damage on the rear bottom of the trailer which was not there when it was picked up. This is a used trailer and all scratches etc were correctly marked on the pick up inspection report. The delivery inspection report correctly indicated the new damage. I completed the necessary insurance forms and provided 3 estimates. Then the ordeal started as no one responded for many many weeks. I don't think this was ever properly claims with the insurance company because months later I finally heard that [redacted] did not think this claim was legitimate and that he informed me about that. This was not true as I had not heard anything. Many emails with owner followed over several weeks. He asked me to provide pictures so he could assess the claim properly. I handed over many pics and the original inspection and delivery inspection report. After many excuses [redacted] still refused to acknowledge this claim and reimburse me. It is July 19th now and this is still not resolved. No response from owner anymore.Desired Settlement: I expect the damage to be paid minus the $ 500 contractual deductible based on the estimates provided. This should really have been handled by the insurance company.

Business

Response:

I am responding to the complaint received regarding damage claim/shipping (order # [redacted]). I will start with the fact that all shipments are quoted with an estimated shipping time frame which is based off of driver availability and routing at that time when the booking occurs. This shipments estimated time frame quoted gave this shipment an anticipated deliver by date as Feb. 23rd and this delivered Feb. 25th. Customer upon delivery immediately informed the driver that there was damage to the lower bottom of the trailer. The driver did show the customer that this damage was noted on the original inspection report that was completed at point of pick up before taking possession/loading unit. Customer insisted that this was new damage and requested a damage claim packet which was submitted and later denied since the damage being claimed was on original documentation completed at pickup. The customer was contacted by [redacted] of the company to inform him of the denial determination of the claim. After several months the customer stated he wasn't aware the claim had been denied so there was a discussion with his representative reviewing notes and dates that this occurred. Customer still disagreed with the determination and continued to express this so the claim was re-opened and [redacted] worked with him directly to resolve the matter. Since we had documentation showing this damage was present upon pickup [redacted] requested pictures from the posted sale or something to compare to show before we took possession that could show that the damage he is claiming wasn't present and was different than what we had noted... After many emails and conversations nothing was sent to verify this as [redacted] was informed that he could not find any pictures from the sale and claims that the previous owner had no pictures anywhere so he was in a dilemma as he had nothing to show that the damage he is claiming is different from the damage we have noted on our inspection. Per this the claim remained with the denial determination due to all our documentation noting the damage and his failure to provide any proof otherwise. Thanks!

Business

Response:

I received the pictures and I did forward them over to [redacted] of the company for review as that is what he was requesting for comparison. The photos were reviewed and I am happy to inform you that I have been informed that with the submission of these pictures the damage claim denial has been reversed and we will be issuing you a check for the balance of the repairs after the $500 deductible. If you have any further questions or concerns please feel free to contact me directly and I will be more than happy to assist you. Thanks you!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I contracted with this company to haul two motorcycles from my home in Ohio - one to my home in Florida, and one to my home in Kansas. I live on a private dead end street. The contract they provided states that they provide door-to-door service, and if necessary they may have to park their trucks a short distance away and walk or ride the motorcycle to the truck. The Florida driver did exactly that, with no issues. Today the driver for the Kansas delivery called and refused to do that, stating that I had to bring the motorcycle to their truck, which they cannot get in my subdivision because their truck is 90 feet long. I was then called by a company representative, who denied the contract stated that they would get the motorcycle to the truck, and became belligerent and argumentative with me. I then stated that if they could not fulfill the terms of the contract they drafted and executed, I wanted a full refund. She replied that I was cancelling the contract, so there would be a $100 deduction from the fee.

Here is the relevant contractual language:

12. MISCELLANEOUS. a. DD shall not transport additional parts, boxes, bags or helmets temporarily attached to Unit(s). b. DD promotes efficient door-to-door service for our customers. DD drivers will make every possible effort to pick up and deliver your Unit(s) to the addresses provided. Occasionally, the driver may determine that the pickup and/or delivery cannot be made safely and/or legally to the addresses provided. DD will not travel on dirt roads, dead-end roads, cul-de-sacs, gated communities, etc. In these cases, the driver will make alternate arrangements directly with the Customer. Any location other than a dealer/custom shop will be considered a residence. On occasion, in the furtherance of the safety of the Customer’s Unit and the DD driver, the DD driver may be required to start and/or ride the Customer’s Unit to load and/or unload said Unit on the DD trailer. In certain circumstances, the DD driver may also be required to start and ride the Customer’s Unit short distances to complete the pick-up and/or delivery to the Customer. In these specific circumstances, the DD driver is hereby specifically authorized by the Customer to make that decision, in the interest of safety, in the sole and absolute discretion of the DD driver. In these specific circumstances, DD shall not be responsible for any mechanical failure to the Customer’s Unit caused solely by the starting of said Unit by the DD driver.Desired Settlement: Full refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The company contacted me just now and we resolved the issue. Thank you.

Regards,

Review: Review: Dailey Direct shipping is a slow, misleading customer service. This company was suggested by [redacted] where I had purchased my motorcycle on September 22nd, 2014. On the 26th of September I completed their standard contract via email and was quoted “Your estimated timeframes are OPEN WILL ADVISE based on the return of the contract by the end of business day.” I waited for a reply and received an email on the 30th of September 2014 they already have started customer communication off in the wrong foot. This was the first red flag I was in for an unnecessary constant check on my product shipping process. Also on the 30th of September Dailey Direct was very effect on withdrawing the amount agreed upon from my checking account. There was no estimated time frame quoted but rather stern time to pay Dailey Direct Haul Bikes. Once they were paid by me then they would continue the shipping process for my motorcycle. The email went on with this statement “Presently your order is in a Pending status.” “As soon as this status changes I will update you. Your current estimates for pick up are 1 ½ weeks. Your current estimate for delivery is to deliver by 3 weeks.” These quotes are directly from emails sent to me.

October 4th, 2014 I was sent “Your bike has been assigned to be picked up between the dates of October 8-10th. The driver will contact the pick-up location the day before to make more specific time arrangements. Your estimated delivery timeframe is to deliver by 3 weeks.” By now I am becoming frustrated and worried that I am going to miss my delivery date. This is the reason why I have a concern about time. I am getting married on the 8th of November and of course a planned honeymoon to follow. Not to throw cheap shots but I had to reschedule my wedding already once before from the 16th of August this year due the fact I received orders to attend a Non Commissioned Officer course in [redacted]. I am currently a [redacted], luckily my fiancé understood it is my obligation to attend this course.

October 13th, 2014 another email “I just wanted to update you on the status of your shipment, order XXXXXX. Your bike was picked up on October 7th. Your bike will arrive back at our Wisconsin terminal between the dates of October 19-21st.” again the email ended with this statement “Your estimated delivery timeframe is to deliver by 3 weeks. Please let me know if you have any questions. Thanks!” Well I did have questions so I called customer service to speak to my representative XXXX, and expressed my concerns. I expressed that I have a date set that is very important. She had stated that” I knew that these dates were only estimated times for delivery!” Well sure I understand logistics and how it is a very timely process. I have a little experience as a military truck driver so I completely understand. I was passed on to the dispatcher whom explained the zones that the company adheres to. Okay I was pleased with the explanation and was assured that my motorcycle would arrive by the 7th of November 2014. A little close but okay I can manage I figured.

October 23rd, 2014 update email “Hello, I just wanted to update you on your order XXXXXX. Your bike has arrived safely at our Wisconsin terminal.” Wow is all I could say, I definitely am going to miss the pickup date and end up paying extra costs to this company. The email continued to explain this “At this time it is being assigned to a driver for delivery. As soon as it is assigned to a driver for delivery and that driver leaves out I will be able to give you a delivery eta. Please let me know if you have any questions. Thanks!” I called again and spoke to my rep xxxx and again expressed that I am worried that I am going to miss the pickup delivery date or worse get a phone call from the driver on my wedding day. She again listened very politely and again reassured me that my bike would be delivered in a timely fashion. She even put me on hold to coordinate so that a driver would be assigned to my motorcycle for delivery to [redacted]. This phone call occurred on the 27th of October.

October 29th, 2014 I waited for the rep to send me an email she had said if I had not heard from her by the end of the week to call. Well it is the middle of the week but I have lost faith in this companies follow up communications with their customers. When I called another desk representative answered and help me as much as possible. She told me that my motorcycle had been shipped on the 27th of October and was on its way to its destination [redacted]. Wait a minute?! I asked her again where my motorcycle is heading to. She restated that the motorcycle was put on a trailer to [redacted]. I told that this must be a mistake I live in [redacted]. She double checked on the order and again said that sure enough it was assigned to a tractor trailer destination [redacted]. She then put me on hold to see why it was put on that particular truck. After waiting a few minutes she said that she got a hold of my rep that was handling my order and put me on the phone with her.

My rep xxxx explained that this was mistake that this was the fastest way to have my motorcycle delivered to me. I did not understand how that was possible when it took a total of seventeen days to pick up my motorcycle from [redacted] to their terminal in [redacted]. This included all the drop offs and pick up deliveries on the way. She told me that the terminal in York had a specific driver that would arrive around the dates of 31st of October to the 1st of November. This driver then would be heading towards [redacted]. She stated that the driver would have my motorcycle delivered to me on the 8th of November. I immediately asked for her to rephrase what the date was to make sure I did not misunderstand what she had said. The 8th of November she replied. I politely reminder her that the 8th of November was my actual wedding day. She did reply to what I had said but instead restated that the delivery date was on the 7th. She did not even acknowledge that she made a mistake on the dates. She continued with the phone conversation as if were not to notice her mistake. Now I am really worried that the actual delivery is going to land on my wedding day, forcing me to make a choice. A choice that has consequences that either I allow the driver to interrupt my wedding so that I go and receive my motorcycle. Not a very good option impeding on a special event will surely become an embarrassing moment for myself, my fiancé and families. Or I can go with option B miss the delivery date and inconvenience the driver by asking him to come back at a later date (if he decides to) then pay another cost for a fuel charge of 27.5% and breach of contract for missing that delivery date. Also I was on their website and just spotted this According to "Haulbikes.com" (2014), “This is not reflected in the rate calculator, but will be added when your order is verified by a Haul Bikes customer service representative. FUEL CHARGE FOR THE WEEK BEGINNING 10/06/2014 is 27.5%.

There is an extra charge of $300 for tolls when picking up or delivering to [redacted] or [redacted]. At this time, we do NOT pick up or deliver to Key West, DC, or the 5 boroughs of [redacted]. Talk about being baited into a plethora of charges this is very deceitful and am fully disgusted with the way this business conducts themselves.” (Motorcycle shipping costs).

This is where my complaint is not to just for a desired settlement request. It is to let other people especially my brothers and sisters in uniform a warning of how this company conducts business with their customers. This company has no interest in your actual shipping needs but only your money. Because of this I am also pursing that the company is reported to the Consumer Financial Protection Bureau identify that Dailey Direct Haul Bikes has bad business practices.

On top of all of this terrible service I had mentioned that I was military member with credentials and was never offered their military and service personnel motorcycle shipping discount of 10% off for members of the Armed Forces, Police Department, Fire Department, Rescue Squad and EMS. Revdex.com I am asking for your much needed assistance please help a fellow service member.Desired Settlement: Desired Settlement: Just to show that I have good business ethics I am not requesting any amount of money or credit as a refund. Instead I want to warn other folks of the business procedures conducted by Dailey Direct Haul Bikes. Being misled and the inconsistent communication is unacceptable and unprofessional. All that I ask for is to have my motorcycle so that I may enjoy my well-earned purchase without all the hassle. Please do not ruin the big wedding day and just deliver my motorcycle undamaged with no extra fuel, or toll charges that is all I ask for.

Business

Response:

We apologize that the shipping process did not meet your expectations. We run a hub and spoke system running out of 3 locations to ensure the delivery dates that we give our customers are met in a timely manner. Sometimes that does not happen and try to work with our customers to our best ability to work with their schedules to accommodate the pick ups and deliveries of their motorcycles. We cannot apologize enough that in this circumstance, that did not happen. We have done the best we can to make sure that no customer feels baited with our pricing. Our at a glance pricing is a general estimator for pricing and all additional fees and coverage areas are listed below it as not to hide anything from our customers in regards to pricing. We as a company are always working to improve as a service provider and use all feedback we receive to improve our practices. Once again, our apologies for not providing good service to you as a customer. Your complaint states that you were not seeking any monetary compensation but we will refund your shipping amount back to you for the inconvenience of your shipping process.

Review: I purchased motorcycle shipping services from Daily Direct. Upon arrival there was damage sustained to the motorcycle. All shipments are covered by a $15,000 insurance policy to which I purchased an additional $5,000 along with purchasing a deductible waiver.

Upon delivery I notified the driver there was damage. He inspected the damage and verified it wasn't their at the time the vehicle was picked up. The driver provided me paperwork and signed off as well as took pictures and claimed he had a new vehicle and didn't have all his paperwork.

All this information along with repair estimates were submitted within the required amount of time to file a claim and to date I have not had a response. I continue to be told it going to be a few days and now its been months.

I just want to be reimbursed for the damages.Desired Settlement: I would like to be refunded for the damages and labor to have this issue repaired by a certified dealer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Payment for damages has been received. This matter can now be closed. Thank you for your support.

Today was the anticipated time frame for delivery for my motorcycle. This company was contracted to ship this bike on 4/8, 36 days ago. The bike wasn't even picked up from Florida until 4/23, 15 days later. The bike made it to WI where it has now been sitting for over 10 days. 36 days after they were contracted to ship this motorcycle, the bike is still over 1400 miles away, with no information on when it will leave WI, and even less information on when I will actually received the bike you were paid to ship to me. I have contacted them several times, and the only responses I get are that they are working on it and they can't give me any time frame whatsoever for delivery. I'm beginning to feel like they stole my bike!

I had Daily Direct (dba haulbikes.com ) deliver 2 Harley Davidsons from Minneapolis to Florida. I paid $50.00 per bike for the insurance deductible waiver. There was a minor amount of damage to an obsoleted part on the 1981 cycle. The driver noted this on the paperwork & said that I would here back from their office. When I didn't hear back, I contacted Daily Direct to get reimbursed slightly less than $25.00. I was told that the claim would be denied since I didn't file within the 24 hour time period. I stated that the driver made the note about the damage on the delivery paperwork & told me to expect to hear from the office. I was then forwarded the paperwork to fill out that required 2 estimates for a repair that I personally completed for less than $25.00. (not counting the time to locate this obsolete part) I was also told that even though I could still submit this paperwork that I probably wouldn't receive payment since I DIDN'T FOLLOW THEIR PROCEDURES. I guess that whatever a driver tells you shouldn't be believed even though they are Daily Direct employees. Finally just gave up & said to heck with all of this for $25.00. I just want to let other prospective customers know about their poor claims & customer service.
Note: The cycles were delivered within the stated time period that we were given & the drivers at both ends was extremely pleasant & professional.

Review: Was verbally told on the phone 2 to.3 weeks delivery. Was sent an email from haulbikes that stated 2 to.3 weeks delivery. They missed pickup by 3 days then my bike was stuck in their terminal waiting to be assigned to driver. Was told via e-mail that once bike finally gets assigned it will be approx another 28 days to deliver?! Well since bike was just sitting in terminal and their customer service isn't answering e-mails to when I might expect shipment I contracted another freight co to pick up. I would like partial refund since haulbikes.practices from reviews i've read now, are to hold bike hostage since shipping bills are paid up front. I need this bike in a timely manner and that's what I was promised both verbally and via e-mail. It was only after weeks of waiting did I realize after they were paid in full up front, what's their motivation now to actually get the bike to me??? NONE! I have e-mailed [redacted] and asked for partial refund but have received no reply. HELP Revdex.com!!

Thanks, [redacted]Desired Settlement: I want a partial refund. I don't mind covering their initial (late) pickup and transport to their terminal but I paid to get the bike to me withing 2-3 weeks. I would have not contracted haulbikes if they would have told me more than a month ect to get the bike.

Consumer

Response:

On Fri, Oct 18, 2013 at 9:26 AM, [redacted] wrote:

The refund. 519.o6 of the original 633.oo cleared my account today.

These are the worst people to do business with. They totally violated the signed contract I had with them, claiming they never received it even though I had a copy signed by their representative. It cost me a flight, vacation days, hotel and most importantly, time riding with my friends. AVOID THIS COMPANY AT ALL COSTS.

I contracted with Haul Bike (Daily Direct) to ship my motorcycle from Colorado Springs to Mt. Washington (Louisville) Kentucky. They picked up the motorcycle on time (6 August 2015), and promptly charged my credit card. They told me it would be 2 1/2 to 3 weeks from the time the motorcycle was picked up to delivery in Kentucky. Three weeks was the 28th of August. I started calling on or about the 25th to see if they were going to be on schedule. They said the delivery would be delayed. I inquired how long, they indicated they didn't know. I kept calling every few days. Same answer each time. No idea when my motorcycle would be delivered? They kept telling me it was scheduled to be delivered. They finally told me they didn't have a driver or a truck. I received my motorcycle on 10 September. Two weeks later than they predicted I would get it. They did offer a $50 credit on my credit card. Hardly worth it in my estimation.

Review: THE PICK UP OF THE MOTORCYCLE WAS MORE THAN A WEEK LATE AND DELIVERY WAS MORE THAN A WEEK LATE BY OUR SIGNED AND AGREED CONTRACT!! VERY POOR CORRESPONDENCE WITH MY CONTACT( LINDA LOHN). I HAD TO KEEP CALLING LINDA TO FIND THE CURRANT STATIS ON MY CONTRACT AND THEN SHE WOULD FINALLY SEND AN E-MAIL JUST SAYING IT WOULD BE LATE FOR PICK UP THEN LATE WITH DELIVERY, WITH NO EXPLANATION OR APOLOGIES. WHEN THE MOTORCYCLE FINALLY ARRIVED IT WAS MISSING THE KEY!! I CONTACTED LINDA WHO SAID SHE COULD NOT HELP ME AND SHE WOULD TALK WITH HER SUPERVISOR ([redacted]). [redacted] SENT ME AN E-MAIL SAYING DO TO THE FACT THEY WERE LATE SHE WOULD REFUND $100.00 BUT REFUSED TO ADDRESS THE MISSING KEY!! I HAVE SENT SEVERAL E-MAILS AND A FAX TO [redacted] WITH NO RESPONSE THE TWO OWNERS AT THE PLACE OF PICKUP SAID AFTER THE MOTORCYCLE WAS LOADED IN THE TRUCK THE DRIVER REMOVED THE KEY AND THEY WATCHED HIM PUT IT IN THE CAB OF THE TRUCK. THE DRIVER OF THE TRUCK HAS APPARENTLY LOST THE KEY. I FEEL THEY KNOW THIS WILL COST THEM MONEY TO RESOLVE THE PROBLEM AND ARE NOT RESPONDING TO MY FAX OR E-MAILS, AND ARE AVOIDING THE ISSUE.Desired Settlement: THE MOTORCYCLE IS VERY OLD A CLASSIC 1965 HONDA AND THE IGNITION SWITCH WILL BE VERY HARD TO FIND OR REPLACE I WOULD LIKE A FULL REFUND OF THIS CONTRACT IN THE AMOUNT OF $525.00 OR SEND THE BILL TO THEM FOR THE COST OF REPLACING THE THE IGNITION SWITCH AND WOULD LIKE AN APOLOGY FROM ALL INVOLVED. THE $100.00 THEY OFFERED IS NOT EXCEPT ABLE, THIS WILL NOT COVER THE COST!!

Business

Response:

We apologize that you feel your motorcycle shipment was not handled correctly. We do have processes set up to insure that if motorcycles are shipped with windshields or keys that they are noted on the inspection report that stays with the unit throughout the shipping process. Keys were not noted on that report. We did follow up with our driver's to see if we could locate the keys in the trailer but we could not locate them. We do understand that mistakes do happen on occasion and apologize for that. You were issued a credit of $100 for the lateness of your shipment. If there is an additional fee for the loss of your keys, please provide the cost of replacement in written form so we can rectify the issue. We do sincerely apologize for any inconvenience that this process has caused.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.