Daily Direct

I bought a motorcycle long distance in February and had to find a carrier to bring it to me. Oregon to Ohio. Daily Direct (Haul Bikes) had a winter special going and a rate that was two thirds to half what other carriers were asking. Sounded good. Even the pick up was within the scheduled and shared time window. But between that moment the bike was picked up and when it arrived (32 days later), their communication and ability to provide status and timing of delivery was abominable. The advertised GPS tracked trucks apparently aren't used for the customer.
According to the contract, their delivery was only a week beyond their outside estimate of date. But it was near total darkness in terms of communication on where my bike was and when it would arrive, right up to a few days before it was delivered.
The home office ladies were nice but totally ineffective at knowing what was going on in the depots scattered around the country. They'd call dispatch for me only to say it was 'in process'. Week after week, same answer. I wrote the President of the company. No response. Once the delivery went outside of the contract window they promised me a partial credit, but it was never fulfilled. When the bike did arrive, it was safe and undamaged.
So how do you rate this experience? Contractually close to within bounds but a high anxiety experience, wondering where and when an expensive asset like a motorcycle will be delivered. No response from senior officers of the company. And broken promises about provided a credit due.
Next time I'll pay more for peace of mind.

Review: THE PICK UP OF THE MOTORCYCLE WAS MORE THAN A WEEK LATE AND DELIVERY WAS MORE THAN A WEEK LATE BY OUR SIGNED AND AGREED CONTRACT!! VERY POOR CORRESPONDENCE WITH MY CONTACT( LINDA LOHN). I HAD TO KEEP CALLING LINDA TO FIND THE CURRANT STATIS ON MY CONTRACT AND THEN SHE WOULD FINALLY SEND AN E-MAIL JUST SAYING IT WOULD BE LATE FOR PICK UP THEN LATE WITH DELIVERY, WITH NO EXPLANATION OR APOLOGIES. WHEN THE MOTORCYCLE FINALLY ARRIVED IT WAS MISSING THE KEY!! I CONTACTED LINDA WHO SAID SHE COULD NOT HELP ME AND SHE WOULD TALK WITH HER SUPERVISOR ([redacted]). [redacted] SENT ME AN E-MAIL SAYING DO TO THE FACT THEY WERE LATE SHE WOULD REFUND $100.00 BUT REFUSED TO ADDRESS THE MISSING KEY!! I HAVE SENT SEVERAL E-MAILS AND A FAX TO [redacted] WITH NO RESPONSE THE TWO OWNERS AT THE PLACE OF PICKUP SAID AFTER THE MOTORCYCLE WAS LOADED IN THE TRUCK THE DRIVER REMOVED THE KEY AND THEY WATCHED HIM PUT IT IN THE CAB OF THE TRUCK. THE DRIVER OF THE TRUCK HAS APPARENTLY LOST THE KEY. I FEEL THEY KNOW THIS WILL COST THEM MONEY TO RESOLVE THE PROBLEM AND ARE NOT RESPONDING TO MY FAX OR E-MAILS, AND ARE AVOIDING THE ISSUE.Desired Settlement: THE MOTORCYCLE IS VERY OLD A CLASSIC 1965 HONDA AND THE IGNITION SWITCH WILL BE VERY HARD TO FIND OR REPLACE I WOULD LIKE A FULL REFUND OF THIS CONTRACT IN THE AMOUNT OF $525.00 OR SEND THE BILL TO THEM FOR THE COST OF REPLACING THE THE IGNITION SWITCH AND WOULD LIKE AN APOLOGY FROM ALL INVOLVED. THE $100.00 THEY OFFERED IS NOT EXCEPT ABLE, THIS WILL NOT COVER THE COST!!

Business

Response:

We apologize that you feel your motorcycle shipment was not handled correctly. We do have processes set up to insure that if motorcycles are shipped with windshields or keys that they are noted on the inspection report that stays with the unit throughout the shipping process. Keys were not noted on that report. We did follow up with our driver's to see if we could locate the keys in the trailer but we could not locate them. We do understand that mistakes do happen on occasion and apologize for that. You were issued a credit of $100 for the lateness of your shipment. If there is an additional fee for the loss of your keys, please provide the cost of replacement in written form so we can rectify the issue. We do sincerely apologize for any inconvenience that this process has caused.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Contacted Daily Direct to ship my bike to/from Daytona for bike week. They were prompt at taking my payment, accepting bike at their Milwaukee warehouse and delivering it to Daytona on time. The return trip was another story. I dropped the bike off with the driver on March 13th. I did not get the bike back until April 14th! Over 1 month. This caused me to miss a trip with my daughter to ride in Nebraska for Easter (April 3-5). Their attitude regarding long delivery time was poor. If you have more than 1 bike and don't care how long it takes, go ahead and ship with them. If you expect customer service and timely delivery, find another company.