The Daily Herald apologizes that the wrong newspaper has been delivered to the customer The customer has been called and offered a 2-week courtesy credit for the delivery errors The customer insists on cancelling Delivery will stop on Friday, 6/10, and a $refund check will be issued to the customer.The Daily Herald will alert the delivery company of the delivery errors We are very sorry for any inconvenience caused to the customer, and hope sometime in the future we will be given another chance to delivery a paper correctly
A field check was made this morning, 1/5/2017, and the paper was found to be on the porch The [redacted] Delivery Service has reiterated to their delivery contractor that he must continue to deliver on the porch daily
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net There is currently no carrier for this routeThe route is being done by staff membersOne of the staff seems to miss this address when he delivers this routeHe has been spoken to about this again and told make sure he does not miss this address again when he deliversThe division manager will monitor this closely and stay in touch with the customerWe are attempting to contract a new distributor for this route which should improve serviceWe will do our best to see that the customer is not missed again Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Daily Herald circulation seems to finally be taking this on going non-delivery situation seriously and actually taking some action Thank you for your help Revdex.com and Daily Herald
This account was stopped in our system on the date the customer requested - October 27th They are not active in the system and have never been billed for any deliveries past the stop date If they are getting deliveries after 10/it is only due to an error by the newspaper carrier from the distribution agency His supervisor has again reminded him to make sure he is only delivering to subscribers on his route list They will do their best to see that there are no more erroneous deliveries to this address
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Mr [redacted] , the Daily Herald apologizes for your experience with our sales contractorAlthough our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to followIt is not our intent to do business in this manner and to deliver our product to anyone who does not wish to receive itThe sales contractor/subcontractor erred for misrepresenting the offer as something different than an introductory home delivery discounted special to the Daily Herald where the Daily Herald makes a small donation to a local charitable organization (also specified on order form)Our records indicate that on 1/13/a subscription order was started (subsequently to be stopped tomorrow, 1/20/17) in your name through an independent door-to-door contractor as part of an introductory promotionA verification letter confirming the specifics of the promotion including cancellation procedures was mailed Thank you for responding to our verification process Per your call to our Customer Service Department this morning, our records now reflect your account has been written off, and no monies are due The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group to insure this does not happen again with anyone elseOur thanks to you for taking action and letting us know of your experience so we in turn can take corrective measuresWe hope at some time in the future you may consider us for their needsSincerely, Wayne S [redacted] | New Business Manager-Circulation w***[email protected] | 847-427-| fax 847-427-4793Daily Herald Media Group EAlgonquin Road | Arlington Heights, IL 60005DailyHerald.com | Reflejos.com | BusinessLedger.com | DailyHeraldMediaGroup.comFind us on Facebook | Twitter | LinkedIn
Mr ***, we apologize for your experience with your Daily Herald subscription Our records indicate that you were approached by a door to door solicitor and paid $cash to receive weeks of delivery of the Daily Herald, which would benefit the [redacted] Children's Home Delivery should have started June On June we mailed a welcome letter thanking you for participating in the program The letter contains a paragraph which states that delivery will continue until we are notified to cancel service Although we contract out our sales activities, we provide strict guidelines for these independent companies and their salespeople to follow You should not have been told that no cancellation was needed Your account was paid through August 21, however delivery was not stopped until September Your account was active through September 21, and service should not have ceased until September We sent invoices on August and September for the next billing cycle There is also a notation on the invoice which states that delivery is in effect and will continue until we hear otherwise We received a call on September to cancel delivery At the time a balance in the amount of $was owed Our call center also received a call on November that you wanted a call to discuss the billing We are so very sorry, but this request was never received by our home office here in Arlington Heights The balance due in the amount of $has been written off by the Daily Herald The account is now closed and has a zero balance [redacted] & ***, our collection agency, has been notified to stop all collections on the account We do not report any customers to the credit bureaus, so there is no negative effect on your credit A letter confirming the zero balance on your account and all collections ceased has been mailed to you today Mr***, the Daily Herald sincerely apologize for any inconvenience you may have experienced Sincerely, [redacted] ***Customer Service Manager
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Contact Name and Title: [redacted] CS Manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dailyherald.com In checking Mr [redacted] 's account, delivery of the Daily Herald should have started on August 30, The Daily Herald Door to door solicitor received a $payment on August 26, 2014, for weeks of delivery, which benefited the [redacted] Home, and paid for delivery from August 30, 2014, through January 16, A welcome letter confirming the specifics of the promotion was mailed at the end of AugustDelivery continued until May 1, when the account was stopped for nonpaymentWe apologize for any confusion on the subscriptionAll charges have been eliminated [redacted] has been notified to stop all collectionsThe account is closed with a zero balance owedThere will be no negative effect on Mr [redacted] 's creditThe Daily Herald is sorry for the inconvenience Mr [redacted] experienced
Ms [redacted] , we apologize for your experience with unwanted subscription delivery Our records indicate that on 11/14/a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit Countryside Association for People with Disabilities A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been received Note we contract out our sales activities but provide strict guidelines for these independent companies and their salespeople to followIt is not our intent to do business in this manner and to deliver our product to anyone who does not wish to receive itPlease note all monies due have been written off with no effect on your credit report The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group to insure this does not happen again with anyone elseThank you for taking action so we in turn can take corrective measuresWe hope at some time in the future you may consider us for your needsSincerely, Wayne * [redacted] | New Business Manager - Circulationw***@dailyherald.com | | fax 847.427.4793Daily Herald | EAlgonquin Road | Arlington Heights, IL www.dailyherald.com | Big Picture.Local Focus --------------------------------------------------------------------------------...⇄
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Jim ***
We apologize, Ms [redacted] , for your experience with unwanted continued delivery of the Daily Herald Our records indicate that on 8/26/a subscription order was started in your name through an independent door-to-door solicitor as part of an introductory promotion to benefit the Clearbrook Center You paid $with check number A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been received After the initial promotional period, invoices were also mailed.Delivery has been stopped as of December As a courtesy, the balance owed in the amount of $has been written off with no effect on your credit report Your account is now closed with a zero balance Our website does not accommodate payments on stopped accounts without speaking with a customer service representative We apologize you were not contacted by Customer Service after attempting to make a paymentWe are investigating as to why your inquiry was not handled We are very sorry for any inconvenience you experienced with your Daily Herald subscription account
Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dailyherald.com
This account has been stopped effective 7/10/A refund of $has been processed
Initial Consumer Rebuttal /* (2000, 7,
2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dailyherald.com
The cancellation was processed in our system on the requested date of 6/21/so there will be no billing past that dateA message was sent
to our delivery person to stopWe apologize that he failed to do soThe route manager will talk to the distributor this Sunday and make sure he stops delivering
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Acceptable response from HeraldA check for the final amount has already been issued by the bankWe only wish this matter could have been settled prior tothese proceedingsMy thanks to the Revdex.com for its valued assistance, for without its help this matter would not have been settled expeditiouslyRegards, ***
We apologize Mr*** experienced difficulty in canceling his Daily Herald subscription account. Our records show delivery for Mr*** started on June 18, as he paid for weeks of delivery, which benefited the *** Center for the Handicapped. Delivery was paid through
August 30. We sent a welcome letter at the beginning of the subscription as well as invoices which state delivery will continue unless we hear to cancel. We apologize Mr*** has not been receiving the paper, as he is currently an active customer. We will officially be stopping the service on Saturday, 10/22. This nondelivery was an error on the part of the carrier. All money owed on the account has been written off. The account is now closed with a zero balance. Again, we are so sorry for any inconvenience Mr*** experienced with his Daily Herald subscription account
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Mary Ann *** Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dailyherald.com
In checking the customer's account, delivery of the Daily Herald was started on 6/on a week promotion which benefited the
Marklund Children's HomeThe order originated as a result of a telemarketing call made by an independent contractorDelivery was stopped on 8/at the end of the promotionThe Daily Herald never received a payment for this promotionThe customer was contacted by the Daily Herald on 9/to discuss her account, and the customer thought she had prepaid for the 10-week subscriptionThere is no payment on the accountThe customer had informed the Daily Herald she would call back after checking her records for a payment, however, the Daily Herald has yet to hear back from the customerThe balance of $has been written off as a courtesy even though the paper was ordered and subsequently delivered for the 10-week periodAlso, the managers in the sales department have been notified that Hank represented himself as an employee when he is actually an independent contractorThis misrepresentation has been addressed
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Daily Herald for handling this situation quickly and professionally
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Wei ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Chris ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
The Daily Herald apologizes that the wrong newspaper has been delivered to the customer The customer has been called and offered a 2-week courtesy credit for the delivery errors The customer insists on cancelling Delivery will stop on Friday, 6/10, and a $refund check will be issued to the customer.The Daily Herald will alert the delivery company of the delivery errors We are very sorry for any inconvenience caused to the customer, and hope sometime in the future we will be given another chance to delivery a paper correctly
A field check was made this morning, 1/5/2017, and the paper was found to be on the porch The [redacted] Delivery Service has reiterated to their delivery contractor that he must continue to deliver on the porch daily
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @sbcglobal.net There is currently no carrier for this routeThe route is being done by staff membersOne of the staff seems to miss this address when he delivers this routeHe has been spoken to about this again and told make sure he does not miss this address again when he deliversThe division manager will monitor this closely and stay in touch with the customerWe are attempting to contract a new distributor for this route which should improve serviceWe will do our best to see that the customer is not missed again Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) Daily Herald circulation seems to finally be taking this on going non-delivery situation seriously and actually taking some action Thank you for your help Revdex.com and Daily Herald
This account was stopped in our system on the date the customer requested - October 27th They are not active in the system and have never been billed for any deliveries past the stop date If they are getting deliveries after 10/it is only due to an error by the newspaper carrier from the distribution agency His supervisor has again reminded him to make sure he is only delivering to subscribers on his route list They will do their best to see that there are no more erroneous deliveries to this address
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Mr [redacted] , the Daily Herald apologizes for your experience with our sales contractorAlthough our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to followIt is not our intent to do business in this manner and to deliver our product to anyone who does not wish to receive itThe sales contractor/subcontractor erred for misrepresenting the offer as something different than an introductory home delivery discounted special to the Daily Herald where the Daily Herald makes a small donation to a local charitable organization (also specified on order form)Our records indicate that on 1/13/a subscription order was started (subsequently to be stopped tomorrow, 1/20/17) in your name through an independent door-to-door contractor as part of an introductory promotionA verification letter confirming the specifics of the promotion including cancellation procedures was mailed Thank you for responding to our verification process Per your call to our Customer Service Department this morning, our records now reflect your account has been written off, and no monies are due The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group to insure this does not happen again with anyone elseOur thanks to you for taking action and letting us know of your experience so we in turn can take corrective measuresWe hope at some time in the future you may consider us for their needsSincerely, Wayne S [redacted] | New Business Manager-Circulation w***[email protected] | 847-427-| fax 847-427-4793Daily Herald Media Group EAlgonquin Road | Arlington Heights, IL 60005DailyHerald.com | Reflejos.com | BusinessLedger.com | DailyHeraldMediaGroup.comFind us on Facebook | Twitter | LinkedIn
Mr ***, we apologize for your experience with your Daily Herald subscription Our records indicate that you were approached by a door to door solicitor and paid $cash to receive weeks of delivery of the Daily Herald, which would benefit the [redacted] Children's Home Delivery should have started June On June we mailed a welcome letter thanking you for participating in the program The letter contains a paragraph which states that delivery will continue until we are notified to cancel service Although we contract out our sales activities, we provide strict guidelines for these independent companies and their salespeople to follow You should not have been told that no cancellation was needed Your account was paid through August 21, however delivery was not stopped until September Your account was active through September 21, and service should not have ceased until September We sent invoices on August and September for the next billing cycle There is also a notation on the invoice which states that delivery is in effect and will continue until we hear otherwise We received a call on September to cancel delivery At the time a balance in the amount of $was owed Our call center also received a call on November that you wanted a call to discuss the billing We are so very sorry, but this request was never received by our home office here in Arlington Heights The balance due in the amount of $has been written off by the Daily Herald The account is now closed and has a zero balance [redacted] & ***, our collection agency, has been notified to stop all collections on the account We do not report any customers to the credit bureaus, so there is no negative effect on your credit A letter confirming the zero balance on your account and all collections ceased has been mailed to you today Mr***, the Daily Herald sincerely apologize for any inconvenience you may have experienced Sincerely, [redacted] ***Customer Service Manager
Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Contact Name and Title: [redacted] CS Manage Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dailyherald.com In checking Mr [redacted] 's account, delivery of the Daily Herald should have started on August 30, The Daily Herald Door to door solicitor received a $payment on August 26, 2014, for weeks of delivery, which benefited the [redacted] Home, and paid for delivery from August 30, 2014, through January 16, A welcome letter confirming the specifics of the promotion was mailed at the end of AugustDelivery continued until May 1, when the account was stopped for nonpaymentWe apologize for any confusion on the subscriptionAll charges have been eliminated [redacted] has been notified to stop all collectionsThe account is closed with a zero balance owedThere will be no negative effect on Mr [redacted] 's creditThe Daily Herald is sorry for the inconvenience Mr [redacted] experienced
Ms [redacted] , we apologize for your experience with unwanted subscription delivery Our records indicate that on 11/14/a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit Countryside Association for People with Disabilities A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been received Note we contract out our sales activities but provide strict guidelines for these independent companies and their salespeople to followIt is not our intent to do business in this manner and to deliver our product to anyone who does not wish to receive itPlease note all monies due have been written off with no effect on your credit report The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group to insure this does not happen again with anyone elseThank you for taking action so we in turn can take corrective measuresWe hope at some time in the future you may consider us for your needsSincerely, Wayne * [redacted] | New Business Manager - Circulationw***@dailyherald.com | | fax 847.427.4793Daily Herald | EAlgonquin Road | Arlington Heights, IL www.dailyherald.com | Big Picture.Local Focus --------------------------------------------------------------------------------...⇄
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Jim ***
We apologize, Ms [redacted] , for your experience with unwanted continued delivery of the Daily Herald Our records indicate that on 8/26/a subscription order was started in your name through an independent door-to-door solicitor as part of an introductory promotion to benefit the Clearbrook Center You paid $with check number A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been received After the initial promotional period, invoices were also mailed.Delivery has been stopped as of December As a courtesy, the balance owed in the amount of $has been written off with no effect on your credit report Your account is now closed with a zero balance Our website does not accommodate payments on stopped accounts without speaking with a customer service representative We apologize you were not contacted by Customer Service after attempting to make a paymentWe are investigating as to why your inquiry was not handled We are very sorry for any inconvenience you experienced with your Daily Herald subscription account
Initial Business Response /* (1000, 5, 2015/07/08) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dailyherald.com
This account has been stopped effective 7/10/A refund of $has been processed
Initial Consumer Rebuttal /* (2000, 7,
2015/07/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/07/06) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dailyherald.com
The cancellation was processed in our system on the requested date of 6/21/so there will be no billing past that dateA message was sent
to our delivery person to stopWe apologize that he failed to do soThe route manager will talk to the distributor this Sunday and make sure he stops delivering
Initial Consumer Rebuttal /* (2000, 7, 2015/07/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Acceptable response from HeraldA check for the final amount has already been issued by the bankWe only wish this matter could have been settled prior tothese proceedingsMy thanks to the Revdex.com for its valued assistance, for without its help this matter would not have been settled expeditiouslyRegards, ***
We apologize Mr*** experienced difficulty in canceling his Daily Herald subscription account. Our records show delivery for Mr*** started on June 18, as he paid for weeks of delivery, which benefited the *** Center for the Handicapped. Delivery was paid through
August 30. We sent a welcome letter at the beginning of the subscription as well as invoices which state delivery will continue unless we hear to cancel. We apologize Mr*** has not been receiving the paper, as he is currently an active customer. We will officially be stopping the service on Saturday, 10/22. This nondelivery was an error on the part of the carrier. All money owed on the account has been written off. The account is now closed with a zero balance. Again, we are so sorry for any inconvenience Mr*** experienced with his Daily Herald subscription account
Initial Business Response /* (1000, 5, 2015/09/30) */
Contact Name and Title: Mary Ann *** Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@dailyherald.com
In checking the customer's account, delivery of the Daily Herald was started on 6/on a week promotion which benefited the
Marklund Children's HomeThe order originated as a result of a telemarketing call made by an independent contractorDelivery was stopped on 8/at the end of the promotionThe Daily Herald never received a payment for this promotionThe customer was contacted by the Daily Herald on 9/to discuss her account, and the customer thought she had prepaid for the 10-week subscriptionThere is no payment on the accountThe customer had informed the Daily Herald she would call back after checking her records for a payment, however, the Daily Herald has yet to hear back from the customerThe balance of $has been written off as a courtesy even though the paper was ordered and subsequently delivered for the 10-week periodAlso, the managers in the sales department have been notified that Hank represented himself as an employee when he is actually an independent contractorThis misrepresentation has been addressed
Initial Consumer Rebuttal /* (2000, 7, 2015/10/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Daily Herald for handling this situation quickly and professionally
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Wei ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Chris ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***