When payment is made by credit card, the refund is processed to the credit card per company policy. Your credit card was refunded on May 11, and the refund transaction was accepted by the credit card company. The credit card we used to process the charge in February was a Master Card with an expiration date of 3/20, and the same credit card was refunded. Credit card refunds take a few business days to appear on your account, but by now you should be able to see the refund. Thank you
Mr*** ***, we apologize for your experience with our sales contractorAlthough our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to followThe approach is simple: contact long-time non-subscribers with an
introductory special home delivery offer at a discount, and explain that for each new subscription sold a small donation is made to a specified local charitable organizationThis program has added up to nearly $500,to the *** Home and over $350,to *** Center over the years It is not our intent to do business in a manner contrary to the above and to deliver our product to anyone who does not wish to receive it Our records indicate that on 7/1/a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit *** Center. A verification call was to be made and a verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been receivedSubsequently renewal invoices were to be sent before the end of the introductory offer in the hopes the reader gained an appreciation of our product during the initial home delivery term We have made arrangements to stop all collections and all monies due have been written off your accountWe are also sorry you had difficulty having your issue understood by the collection agency and you were unable to quickly resolve this problem. The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group to insure this does not happen again with anyone elseThank you for taking action and letting us know of your experience so we in turn can take corrective measures We hope at some time in the future you may consider us for your needs Sincerely, *** ** *** * *** *** ***
*** * *** * *** ***
*** *** *** ***
*** ** *** *** * *** *** ** ***
*** * *** * *** * ***
*** ** ** *** * *** * ***
*** ** *** ***
Chris ***, we apologize for your experience with our sales contractorAlthough our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to followThe approach is simple: contact long-time non-subscribers with an introductory
special home delivery offer at a discount, and explain that for each new subscription sold a small donation is made to a specified local charitable organizationThis particular sales company also has their own educational incentives for their salespeople It is not our intent to do business in a manner contrary to the above and to deliver our product to anyone who does not wish to receive it, and the sales contractor should have informed you delivery would continue after the introductory period, unless notification was made to our office otherwise Our records indicate that on 12/9/a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit the Marklund Home. A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been receivedSubsequently renewal invoices were to be sent before the end of the introductory offer in the hopes the reader gained an appreciation of our product during the initial home delivery termWe have made arrangements to stop all collections and all monies due have been written off your accountWe are also sorry your delivery abruptly stopped as continuation of service would have alerted you to a problem. The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group to insure this does not happen again with anyone elseThank you for taking action and letting us know of your experience so we in turn can take corrective measures We hope at some time in the future you may consider us for your needs Sincerely, Wayne S*** | New Business Manager-Circulation w***@dailyherald.com | 847-427-| fax 847-427-Daily Herald Media Group EAlgonquin Road | Arlington Heights, IL DailyHerald.com | Reflejos.com | BusinessLedger.com | DailyHeraldMediaGroup.com Find us on Facebook | Twitter | LinkedInChris ***, we apologize for your experience with our sales contractorAlthough our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to followThe approach is simple: contact long-time non-subscribers with an introductory special home delivery offer at a discount, and explain that for each new subscription sold a small donation is made to a specified local charitable organizationThis particular sales company also has their own educational incentives for their salespeople It is not our intent to do business in a manner contrary to the above and to deliver our product to anyone who does not wish to receive it, and the sales contractor should have informed you delivery would continue after the introductory period, unless notification was made to our office otherwise. Our records indicate that on 12/9/a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit the Marklund Home. A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been receivedSubsequently renewal invoices were to be sent before the end of the introductory offer in the hopes the reader gained an appreciation of our product during the initial home delivery term We have made arrangements to stop all collections and all monies due have been written off your accountWe are also sorry your delivery abruptly stopped as continuation of service would have alerted you to a problem. The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group to insure this does not happen again with anyone elseThank you for taking action and letting us know of your experience so we in turn can take corrective measures. We hope at some time in the future you may consider us for your needs. Sincerely, Wayne S*** | New Business Manager-Circulation w***@dailyherald.com | 847-427-| fax 847-427-4793Daily Herald Media Group EAlgonquin Road | Arlington Heights, IL 60005DailyHerald.com | Reflejos.com | BusinessLedger.com | DailyHeraldMediaGroup.comFind us on Facebook | Twitter | LinkedIn Tell us why here
The Tribune Delivery Service has been informed of the reported service errors. The Tribune Operations Manager stated that the complaint has been escalated and route manager is following up to ensure that service improves
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11684212, and find that this resolution is satisfactory to meHowever I guarantee you that I never signed up for a subscription of your magazine and I never willIf I ever gave any money to charity none of the representatives informed me about a possible subscriptionAlso, no information about this has been sent to me via mailBe sure to receive a negative feedback on ***
Sincerely,
Monica ***
Ms***, we apologize for your experience with our sales contractorAlthough our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to followIt is not our intent to do business in this manner and to continue to deliver our
product to anyone who does not wish to receive it Our records indicate that on 1/5/a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit the *** *** Association. A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been received. Delivery is scheduled to be stopped as of 6/25/ We are also sorry upon your call to our customer service line you were told you could not cancel delivery and you were unable to quickly resolve this problem. Please note all monies due have been written off with no effect on your credit report. The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group and with the customer service person who fielded your call to insure this does not happen again with anyone elseThank you for taking action so we in turn can take corrective measures We hope at some time in the future you may consider us for your needs Sincerely, *** ** *** * *** *** *** * ***
*** * *** * *** ***
*** *** * *** ** *** *** * *** *** ** ***
*** * *** *** ***s --------------------------------------------------------------------------------...⇄ Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Stacy ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We apologize Ms*** experienced difficulty in canceling her Daily Herald subscription account. Our records indicate delivery for Ms*** started on 11/9/15, as she paid for weeks of delivery, which benefited the *** Center for the Handicapped. Delivery was paid
through 1/18/16. We do not offer the option on our automated system or on our web site to permanently cancel a subscription, as we would prefer to talk personally with our customers regarding cancelations either on the telephone or through email. Our customer service hours are from 6am until noon Monday-Friday, and 7am until noon on Saturday and Sunday. A vacation stop was placed on the account by Ms*** with a stop date of 1/21/16, and a restart date of 6/30/16. After restarting in June, the delivery was eventually stopped for nonpayment on 9/24/16.The nondelivery was an error on the part of the carrier. All money owed on the account has been written off. The account is now closed with a zero balance. *** & *** has been notified to stop all collections on the account. There will be no negative effect on Ms*** credit. Again, we are so sorry for any inconvenience Ms. *** experienced with her Daily Herald subscription account
[redacted] we apologize for your experience with our
contractor. Although we contract out our sales activities, we provide strict
guidelines for these independent companies and their salespeople to follow. It
is not our intent to do business in this manner and deliver our product to anyone
who...
has not ordered it.Our records indicate that on 8/14/15
a subscription order was started in your name through an independent door-to-door
contractor as part of an introductory promotion to benefit [redacted] Center. A verification letter confirming the
specifics of the promotion was mailed. Thank
you for promptly responding to this letter and reporting a gross misrepresentation.We are also sorry we do not have a
record of your request on or about September 5th to stop delivery,
although service has now been stopped as of November 15th. Please note no monies are owed and a 100%
refund is now in process. The Daily Herald apologizes for any
inconvenience we have caused. We will also take immediate action with the sales
contractor group to insure this does not happen again with anyone else. Thank
you for taking action so we in turn can take corrective measures.We hope at some time in the future you may consider us for
your needs.Sincerely, [redacted] | New
Business Manager -
Circulation[redacted]
| [redacted] | [redacted]Daily Herald | [redacted] | [redacted] [redacted] [redacted] |Big Picture.Local Focus --------------------------------------------------------------------------------...⇄ us why here...
A field check was made this morning, 1/5/2017, and the paper was found to be on the porch. The [redacted] Delivery Service has reiterated to their delivery contractor that he must continue to deliver on the porch daily.
Ms. [redacted], we apologize for your experience with unwanted subscription delivery. Our records indicate that on 11/14/15 a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit Countryside Association for...
People with Disabilities. A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been received. Note we contract out our sales activities but provide strict guidelines for these independent companies and their salespeople to follow. It is not our intent to do business in this manner and to deliver our product to anyone who does not wish to receive it. Please note all monies due have been written off with no effect on your credit report. The Daily Herald apologizes for any inconvenience we have caused. We will also take immediate action with the sales contractor group to insure this does not happen again with anyone else. Thank you for taking action so we in turn can take corrective measures. We hope at some time in the future you may consider us for your needs. Sincerely, Wayne *. [redacted] | New Business Manager - Circulationw[redacted]@dailyherald.com | 847.427.4335 | fax 847.427.4793Daily Herald | 155 E. Algonquin Road | Arlington Heights, IL 60005 www.dailyherald.com | Big Picture.Local Focus --------------------------------------------------------------------------------...⇄
Mr [redacted], we apologize for your experience with your Daily Herald subscription. Our records indicate that you were approached by a door to door solicitor and paid $25.00 cash to receive 11 weeks of delivery of the Daily Herald, which would benefit the [redacted] Children's Home. Delivery...
should have started June 5. On June 3 we mailed a welcome letter thanking you for participating in the program. The letter contains a paragraph which states that delivery will continue until we are notified to cancel service. Although we contract out our sales activities, we provide strict guidelines for these independent companies and their salespeople to follow. You should not have been told that no cancellation was needed. Your account was paid through August 21, however delivery was not stopped until September 22. Your account was active through September 21, and service should not have ceased until September 22. We sent invoices on August 8 and September 19 for the next billing cycle. There is also a notation on the invoice which states that delivery is in effect and will continue until we hear otherwise. We received a call on September 19 to cancel delivery. At the time a balance in the amount of $38.05 was owed. Our call center also received a call on November 22 that you wanted a call to discuss the billing. We are so very sorry, but this request was never received by our home office here in Arlington Heights. The balance due in the amount of $38.05 has been written off by the Daily Herald. The account is now closed and has a zero balance. [redacted] & [redacted], our collection agency, has been notified to stop all collections on the account. We do not report any customers to the credit bureaus, so there is no negative effect on your credit. A letter confirming the zero balance on your account and all collections ceased has been mailed to you today. Mr. [redacted], the Daily Herald sincerely apologize for any inconvenience you may have experienced. Sincerely,[redacted]Customer Service Manager
I apologize that the delivery contractor failed to deliver the paper as ordered. We have credited out the balance owed on the account and informed the collection agent Biehl & Biehl to cease collection activity.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: Mary Ann [redacted] CS Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dailyherald.com
Mr. [redacted] was on a promotional rate for the 52 week period from 6/30/14 through 6/25/15. When the promotional rate was over...
the price of the Daily Herald began amortizing at the full price rate. Mr. [redacted] should have received three invoices at the full price rate. The balance owed at full price for delivery from 6/26 through 9/11 was $92.35. One of our customer service representatives spoke with the Mr. [redacted] on 9/10 and agreed to adjust the balance back to the promotional rate. A new invoice in the amount of $48.05 will be mailed to Mr. [redacted] on Monday 9/21. Mr. [redacted] has agreed to pay for the period he received the paper at the promotional rate. Delivery has been stopped since 9/12/15. The Daily Herald apologizes for any confusion caused to the customer and for the problems he experienced in reaching the customer service department.
Mr. [redacted], we apologize for your experience with an
inappropriate contractor. Although our sales activities are out-sourced, we
provide strict guidelines for these independent companies and their salespeople
to follow. It is not our intent to do business in this manner and deliver our
product to...
anyone who has not ordered it.Our records indicate that on 7/11/15
a subscription order was started in your name through an independent door-to-door
contractor as part of an introductory promotion to benefit Clearbrook Center. A verification letter confirming the
specifics of the promotion was mailed and invoices were sent. Thank you for promptly responding to one of
these measures and reporting this miscommunication. We are also sorry you were unable to
make contact with one of our customer service representatives to quickly
resolve this problem and stop delivery. Please
note all monies due have been written off with no effect on your credit report. The Daily Herald apologizes for any
inconvenience we have caused. We will also take immediate action with the sales
contractor group to insure this does not happen again with anyone else. Thank
you for taking action so we in turn can take corrective measures.We hope at some time in the future you may consider us for
your needs.Sincerely, [redacted] | New
Business Manager -
Circulation[redacted]@dailyherald.com
| 8[redacted] | fax
[redacted]
[redacted] * [redacted] * [redacted] [redacted] www.dailyherald.com |Big Picture.Local Focus --------------------------------------------------------------------------------...⇄ us why here...
This account was stopped in our system on the date the customer requested - October 27th. They are not active in the system and have never been billed for any deliveries past the stop date. If they are getting deliveries after 10/27 it is only due to an error by the newspaper...
carrier from the distribution agency. His supervisor has again reminded him to make sure he is only delivering to subscribers on his route list. They will do their best to see that there are no more erroneous deliveries to this address.
Mr. [redacted], the Daily Herald apologizes for your experience with our sales contractor. Although our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to follow. It is not our intent to do business in this manner and to deliver...
our product to anyone who does not wish to receive it. The sales contractor/subcontractor erred for misrepresenting the offer as something different than an introductory home delivery discounted special to the Daily Herald where the Daily Herald makes a small donation to a local charitable organization (also specified on order form). Our records indicate that on 1/13/17 a subscription order was started (subsequently to be stopped tomorrow, 1/20/17) in your name through an independent door-to-door contractor as part of an introductory promotion. A verification letter confirming the specifics of the promotion including cancellation procedures was mailed. Thank you for responding to our verification process. Per your call to our Customer Service Department this morning, our records now reflect your account has been written off, and no monies are due. The Daily Herald apologizes for any inconvenience we have caused. We will also take immediate action with the sales contractor group to insure this does not happen again with anyone else. Our thanks to you for taking action and letting us know of your experience so we in turn can take corrective measures. We hope at some time in the future you may consider us for their needs. Sincerely, Wayne S. [redacted] | New Business Manager-Circulation w[redacted][email protected] | 847-427-4335 | fax 847-427-4793Daily Herald Media Group 155 E. Algonquin Road | Arlington Heights, IL 60005DailyHerald.com | Reflejos.com | BusinessLedger.com | DailyHeraldMediaGroup.comFind us on Facebook | Twitter | LinkedIn
We apologize for the problem Mr. [redacted] experienced with receiving his refund from the Daily Herald. Since Mr. [redacted] paid by credit card, $15.00 was refunded to his Master Card today. The Daily Herald normally does not have a refund policy, but delivery issues are an exception. ...
Mr. [redacted] should see the credit on his Master Card in the next 2-4 business days. Again, we apologize for any inconvenience experienced by Mr. [redacted].
When payment is made by credit card, the refund is processed to the credit card per company policy. Your credit card was refunded on May 11, and the refund transaction was accepted by the credit card company. The credit card we used to process the charge in February was a Master Card with an expiration date of 3/20, and the same credit card was refunded. Credit card refunds take a few business days to appear on your account, but by now you should be able to see the refund. Thank you
Mr*** ***, we apologize for your experience with our sales contractorAlthough our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to followThe approach is simple: contact long-time non-subscribers with an
introductory special home delivery offer at a discount, and explain that for each new subscription sold a small donation is made to a specified local charitable organizationThis program has added up to nearly $500,to the *** Home and over $350,to *** Center over the years It is not our intent to do business in a manner contrary to the above and to deliver our product to anyone who does not wish to receive it Our records indicate that on 7/1/a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit *** Center. A verification call was to be made and a verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been receivedSubsequently renewal invoices were to be sent before the end of the introductory offer in the hopes the reader gained an appreciation of our product during the initial home delivery term We have made arrangements to stop all collections and all monies due have been written off your accountWe are also sorry you had difficulty having your issue understood by the collection agency and you were unable to quickly resolve this problem. The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group to insure this does not happen again with anyone elseThank you for taking action and letting us know of your experience so we in turn can take corrective measures We hope at some time in the future you may consider us for your needs Sincerely, *** ** *** * *** *** ***
*** * *** * *** ***
*** *** *** ***
*** ** *** *** * *** *** ** ***
*** * *** * *** * ***
*** ** ** *** * *** * ***
*** ** *** ***
Chris ***, we apologize for your experience with our sales contractorAlthough our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to followThe approach is simple: contact long-time non-subscribers with an introductory
special home delivery offer at a discount, and explain that for each new subscription sold a small donation is made to a specified local charitable organizationThis particular sales company also has their own educational incentives for their salespeople It is not our intent to do business in a manner contrary to the above and to deliver our product to anyone who does not wish to receive it, and the sales contractor should have informed you delivery would continue after the introductory period, unless notification was made to our office otherwise Our records indicate that on 12/9/a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit the Marklund Home. A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been receivedSubsequently renewal invoices were to be sent before the end of the introductory offer in the hopes the reader gained an appreciation of our product during the initial home delivery termWe have made arrangements to stop all collections and all monies due have been written off your accountWe are also sorry your delivery abruptly stopped as continuation of service would have alerted you to a problem. The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group to insure this does not happen again with anyone elseThank you for taking action and letting us know of your experience so we in turn can take corrective measures We hope at some time in the future you may consider us for your needs Sincerely, Wayne S*** | New Business Manager-Circulation w***@dailyherald.com | 847-427-| fax 847-427-Daily Herald Media Group EAlgonquin Road | Arlington Heights, IL DailyHerald.com | Reflejos.com | BusinessLedger.com | DailyHeraldMediaGroup.com Find us on Facebook | Twitter | LinkedInChris ***, we apologize for your experience with our sales contractorAlthough our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to followThe approach is simple: contact long-time non-subscribers with an introductory special home delivery offer at a discount, and explain that for each new subscription sold a small donation is made to a specified local charitable organizationThis particular sales company also has their own educational incentives for their salespeople It is not our intent to do business in a manner contrary to the above and to deliver our product to anyone who does not wish to receive it, and the sales contractor should have informed you delivery would continue after the introductory period, unless notification was made to our office otherwise. Our records indicate that on 12/9/a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit the Marklund Home. A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been receivedSubsequently renewal invoices were to be sent before the end of the introductory offer in the hopes the reader gained an appreciation of our product during the initial home delivery term We have made arrangements to stop all collections and all monies due have been written off your accountWe are also sorry your delivery abruptly stopped as continuation of service would have alerted you to a problem. The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group to insure this does not happen again with anyone elseThank you for taking action and letting us know of your experience so we in turn can take corrective measures. We hope at some time in the future you may consider us for your needs. Sincerely, Wayne S*** | New Business Manager-Circulation w***@dailyherald.com | 847-427-| fax 847-427-4793Daily Herald Media Group EAlgonquin Road | Arlington Heights, IL 60005DailyHerald.com | Reflejos.com | BusinessLedger.com | DailyHeraldMediaGroup.comFind us on Facebook | Twitter | LinkedIn Tell us why here
The Tribune Delivery Service has been informed of the reported service errors. The Tribune Operations Manager stated that the complaint has been escalated and route manager is following up to ensure that service improves
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11684212, and find that this resolution is satisfactory to meHowever I guarantee you that I never signed up for a subscription of your magazine and I never willIf I ever gave any money to charity none of the representatives informed me about a possible subscriptionAlso, no information about this has been sent to me via mailBe sure to receive a negative feedback on ***
Sincerely,
Monica ***
Ms***, we apologize for your experience with our sales contractorAlthough our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to followIt is not our intent to do business in this manner and to continue to deliver our
product to anyone who does not wish to receive it Our records indicate that on 1/5/a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit the *** *** Association. A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been received. Delivery is scheduled to be stopped as of 6/25/ We are also sorry upon your call to our customer service line you were told you could not cancel delivery and you were unable to quickly resolve this problem. Please note all monies due have been written off with no effect on your credit report. The Daily Herald apologizes for any inconvenience we have causedWe will also take immediate action with the sales contractor group and with the customer service person who fielded your call to insure this does not happen again with anyone elseThank you for taking action so we in turn can take corrective measures We hope at some time in the future you may consider us for your needs Sincerely, *** ** *** * *** *** *** * ***
*** * *** * *** ***
*** *** * *** ** *** *** * *** *** ** ***
*** * *** *** ***s --------------------------------------------------------------------------------...⇄ Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Stacy ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
We apologize Ms*** experienced difficulty in canceling her Daily Herald subscription account. Our records indicate delivery for Ms*** started on 11/9/15, as she paid for weeks of delivery, which benefited the *** Center for the Handicapped. Delivery was paid
through 1/18/16. We do not offer the option on our automated system or on our web site to permanently cancel a subscription, as we would prefer to talk personally with our customers regarding cancelations either on the telephone or through email. Our customer service hours are from 6am until noon Monday-Friday, and 7am until noon on Saturday and Sunday. A vacation stop was placed on the account by Ms*** with a stop date of 1/21/16, and a restart date of 6/30/16. After restarting in June, the delivery was eventually stopped for nonpayment on 9/24/16.The nondelivery was an error on the part of the carrier. All money owed on the account has been written off. The account is now closed with a zero balance. *** & *** has been notified to stop all collections on the account. There will be no negative effect on Ms*** credit. Again, we are so sorry for any inconvenience Ms. *** experienced with her Daily Herald subscription account
[redacted] we apologize for your experience with our
contractor. Although we contract out our sales activities, we provide strict
guidelines for these independent companies and their salespeople to follow. It
is not our intent to do business in this manner and deliver our product to anyone
who...
has not ordered it.Our records indicate that on 8/14/15
a subscription order was started in your name through an independent door-to-door
contractor as part of an introductory promotion to benefit [redacted] Center. A verification letter confirming the
specifics of the promotion was mailed. Thank
you for promptly responding to this letter and reporting a gross misrepresentation.We are also sorry we do not have a
record of your request on or about September 5th to stop delivery,
although service has now been stopped as of November 15th. Please note no monies are owed and a 100%
refund is now in process. The Daily Herald apologizes for any
inconvenience we have caused. We will also take immediate action with the sales
contractor group to insure this does not happen again with anyone else. Thank
you for taking action so we in turn can take corrective measures.We hope at some time in the future you may consider us for
your needs.Sincerely, [redacted] | New
Business Manager -
Circulation[redacted]
| [redacted] | [redacted]Daily Herald | [redacted] | [redacted] [redacted] [redacted] |Big Picture.Local Focus --------------------------------------------------------------------------------...⇄ us why here...
A field check was made this morning, 1/5/2017, and the paper was found to be on the porch. The [redacted] Delivery Service has reiterated to their delivery contractor that he must continue to deliver on the porch daily.
Ms. [redacted], we apologize for your experience with unwanted subscription delivery. Our records indicate that on 11/14/15 a subscription order was started in your name through an independent door-to-door contractor as part of an introductory promotion to benefit Countryside Association for...
People with Disabilities. A verification letter confirming the specifics of the promotion including cancellation procedures was mailed and should have been received. Note we contract out our sales activities but provide strict guidelines for these independent companies and their salespeople to follow. It is not our intent to do business in this manner and to deliver our product to anyone who does not wish to receive it. Please note all monies due have been written off with no effect on your credit report. The Daily Herald apologizes for any inconvenience we have caused. We will also take immediate action with the sales contractor group to insure this does not happen again with anyone else. Thank you for taking action so we in turn can take corrective measures. We hope at some time in the future you may consider us for your needs. Sincerely, Wayne *. [redacted] | New Business Manager - Circulationw[redacted]@dailyherald.com | 847.427.4335 | fax 847.427.4793Daily Herald | 155 E. Algonquin Road | Arlington Heights, IL 60005 www.dailyherald.com | Big Picture.Local Focus --------------------------------------------------------------------------------...⇄
Mr [redacted], we apologize for your experience with your Daily Herald subscription. Our records indicate that you were approached by a door to door solicitor and paid $25.00 cash to receive 11 weeks of delivery of the Daily Herald, which would benefit the [redacted] Children's Home. Delivery...
should have started June 5. On June 3 we mailed a welcome letter thanking you for participating in the program. The letter contains a paragraph which states that delivery will continue until we are notified to cancel service. Although we contract out our sales activities, we provide strict guidelines for these independent companies and their salespeople to follow. You should not have been told that no cancellation was needed. Your account was paid through August 21, however delivery was not stopped until September 22. Your account was active through September 21, and service should not have ceased until September 22. We sent invoices on August 8 and September 19 for the next billing cycle. There is also a notation on the invoice which states that delivery is in effect and will continue until we hear otherwise. We received a call on September 19 to cancel delivery. At the time a balance in the amount of $38.05 was owed. Our call center also received a call on November 22 that you wanted a call to discuss the billing. We are so very sorry, but this request was never received by our home office here in Arlington Heights. The balance due in the amount of $38.05 has been written off by the Daily Herald. The account is now closed and has a zero balance. [redacted] & [redacted], our collection agency, has been notified to stop all collections on the account. We do not report any customers to the credit bureaus, so there is no negative effect on your credit. A letter confirming the zero balance on your account and all collections ceased has been mailed to you today. Mr. [redacted], the Daily Herald sincerely apologize for any inconvenience you may have experienced. Sincerely,[redacted]Customer Service Manager
I apologize that the delivery contractor failed to deliver the paper as ordered. We have credited out the balance owed on the account and informed the collection agent Biehl & Biehl to cease collection activity.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/09/15) */
Contact Name and Title: Mary Ann [redacted] CS Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@dailyherald.com
Mr. [redacted] was on a promotional rate for the 52 week period from 6/30/14 through 6/25/15. When the promotional rate was over...
the price of the Daily Herald began amortizing at the full price rate. Mr. [redacted] should have received three invoices at the full price rate. The balance owed at full price for delivery from 6/26 through 9/11 was $92.35. One of our customer service representatives spoke with the Mr. [redacted] on 9/10 and agreed to adjust the balance back to the promotional rate. A new invoice in the amount of $48.05 will be mailed to Mr. [redacted] on Monday 9/21. Mr. [redacted] has agreed to pay for the period he received the paper at the promotional rate. Delivery has been stopped since 9/12/15. The Daily Herald apologizes for any confusion caused to the customer and for the problems he experienced in reaching the customer service department.
Mr. [redacted], we apologize for your experience with an
inappropriate contractor. Although our sales activities are out-sourced, we
provide strict guidelines for these independent companies and their salespeople
to follow. It is not our intent to do business in this manner and deliver our
product to...
anyone who has not ordered it.Our records indicate that on 7/11/15
a subscription order was started in your name through an independent door-to-door
contractor as part of an introductory promotion to benefit Clearbrook Center. A verification letter confirming the
specifics of the promotion was mailed and invoices were sent. Thank you for promptly responding to one of
these measures and reporting this miscommunication. We are also sorry you were unable to
make contact with one of our customer service representatives to quickly
resolve this problem and stop delivery. Please
note all monies due have been written off with no effect on your credit report. The Daily Herald apologizes for any
inconvenience we have caused. We will also take immediate action with the sales
contractor group to insure this does not happen again with anyone else. Thank
you for taking action so we in turn can take corrective measures.We hope at some time in the future you may consider us for
your needs.Sincerely, [redacted] | New
Business Manager -
Circulation[redacted]@dailyherald.com
| 8[redacted] | fax
[redacted]
[redacted] * [redacted] * [redacted] [redacted] www.dailyherald.com |Big Picture.Local Focus --------------------------------------------------------------------------------...⇄ us why here...
This account was stopped in our system on the date the customer requested - October 27th. They are not active in the system and have never been billed for any deliveries past the stop date. If they are getting deliveries after 10/27 it is only due to an error by the newspaper...
carrier from the distribution agency. His supervisor has again reminded him to make sure he is only delivering to subscribers on his route list. They will do their best to see that there are no more erroneous deliveries to this address.
Mr. [redacted], the Daily Herald apologizes for your experience with our sales contractor. Although our sales activities are out-sourced, we provide strict guidelines for these independent companies and their salespeople to follow. It is not our intent to do business in this manner and to deliver...
our product to anyone who does not wish to receive it. The sales contractor/subcontractor erred for misrepresenting the offer as something different than an introductory home delivery discounted special to the Daily Herald where the Daily Herald makes a small donation to a local charitable organization (also specified on order form). Our records indicate that on 1/13/17 a subscription order was started (subsequently to be stopped tomorrow, 1/20/17) in your name through an independent door-to-door contractor as part of an introductory promotion. A verification letter confirming the specifics of the promotion including cancellation procedures was mailed. Thank you for responding to our verification process. Per your call to our Customer Service Department this morning, our records now reflect your account has been written off, and no monies are due. The Daily Herald apologizes for any inconvenience we have caused. We will also take immediate action with the sales contractor group to insure this does not happen again with anyone else. Our thanks to you for taking action and letting us know of your experience so we in turn can take corrective measures. We hope at some time in the future you may consider us for their needs. Sincerely, Wayne S. [redacted] | New Business Manager-Circulation w[redacted][email protected] | 847-427-4335 | fax 847-427-4793Daily Herald Media Group 155 E. Algonquin Road | Arlington Heights, IL 60005DailyHerald.com | Reflejos.com | BusinessLedger.com | DailyHeraldMediaGroup.comFind us on Facebook | Twitter | LinkedIn
We apologize for the problem Mr. [redacted] experienced with receiving his refund from the Daily Herald. Since Mr. [redacted] paid by credit card, $15.00 was refunded to his Master Card today. The Daily Herald normally does not have a refund policy, but delivery issues are an exception. ...
Mr. [redacted] should see the credit on his Master Card in the next 2-4 business days. Again, we apologize for any inconvenience experienced by Mr. [redacted].