Dairi-Dip

the customer had a an extended service agreement with Electrolux but as per the contract,use and care/cleaning up etcis not a defect in workmanship and not coveredwe sent the report to Electrolux and the made the decision to not cover this repair since it is not a defect but tech found much debris inside drain pump-this debris caused problems and found to be not covered under contractI am very sorry for this inconvenience but it is something that the contract doesn't coverI believe our call to the home was denied by Electrolux as not being covered but the cust does need to take this up with Electrolux-Thank you [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Mr b [redacted] is not understanding the fact that his technican Lorenzo informed me that there was a problem that day he came and would document that the washing is unrepairable as he stated to meLorenzo is lying to his superiors and whom is in contact about this washing machine which continues to make noiseI am tired of being called a liar as a paying consumer and the information that was told to me was not the same information that is being providedAll of the facts this company as provided is and completely inaccurateThe washing machine age is in fact months old from day one it has been making an controllable banging noise that is not working condition as Lorenzo acknowledges to me that dayHe falsified his report and repercussions should follow for falsifying a work orderLorenzo stated to me that day he is deeming it unrepairable and what he wrote was completely differentI was treated unprofessional this whole time and the issue is still not resolvedI spoke with maytag they have stated that if the work order Lorenzo provided was what he said it should be unrepairable then they will replace the washing machine In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

after finding original claim in our office,this is clearly an oversite on our pawill be refunding trip charge of $to cust -so sorry for this inconvenience!!thanks Hugo V [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [,As is obvious MrB [redacted] is mistaken as this door is not cosmetic but is essential for the operation of the washing machine as the door locks when the door is closed and the washer startsThat does not make it cosmetic but essential as if the door does not lock the machine will not run also when the glass is up as the surface plastic is cracked and therefore not sealed the water comes out of the machine when runningMr B [redacted] is not even offering any reasonable explanation but trying to avoid the fact that he is the worst repair company I have ever had to deal withInstead of stating the incorrect response he should have tried to get the work approvedI had to contact whirlpool about the problem and point out the defect in the door which they must have aggreed with as they sent a replacement to me at no costAlso after one conversation with [redacted] they were going to order the door and replace it from their own repair people at no costI am obviously correct in what I am saying at will not accept anything from Mr B [redacted] but an acknowledgement of his error and an explanation as to why they couldn't even give me a return call as it wound up as my part to call and find out that nothing was being done and restitution of a full replacement door or a full refund of the worthless service contract from General KeystoneThey are very anxious to take your money for the contract but do nothing to repair the itemI am not going to let this go, if the Revdex.com can't get this done I will go further to the attorney general's office and channel eyewitness newsThey should be ashammed of there work ethicsI would also appreciate a reply to my emails sent to [redacted] that have not been replied to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This company does a fantastic job in bending the truth and their response is a testament to their lack of customer service We have advised [redacted] to no longer utilize this company for repair due to an overwhelming amount of complaints against them.Our fridge was fully repaired under warranty proving that "General Keystone's" assessment was ,wrong and the problem should have been rectified the first time Problem being a compromised sealed system which is under a 5-year warranty Instead they decided to ignore our phone calls and give us the run around not obeying the day labor warranty This resulted in a week waiting period which further deteriorated our fridge resulting in the loss of all our food When our fridge began to act up, we called a non-factory repair man before we contacted [redacted] ***The service man refused repair stating that our problem is a sealed system issue which is under warranty He did not touch nor remove any parts which General Keystone is wrong in stating Furthermore, General keystone's repair man did not even remove a thing! He gave his assumption which didn't even relate to our product(It was a faulty problem in older models but not ours) We weren't reluctant in paying the trip fee as we were told about the fee prior to his arrivalIn fact we gave him a $dollar tip because he didn't have change for usHe didn't know it was a cash transaction even though that is the only way they do business! I was never irate as [redacted] stated as wellHe never even had the nerve to call us and speak to us personallyThe only person involved was the secretary who lied to us repeatedlyWe can go back and forth with the he said she said but facts are factsThis was a problem covered under warranty and General Keystone failed to recognize thatThey give a day labor warranty but never owned up to itThey never called us back and gave us the benefit of the doubt [redacted] this company and you'll read all the same things I'm stating nowThey only work with cash which is a huge red flagThis company needs to be stopped before they take advantage of others In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

tTell us why here...the initial complaint was an SD code which means cust is using too much soap and washer suds up-they are instructed to do a vinegar rinse to break up soap build up-this is all as per whirlpool techline center and what they suggecodes cannot clear,sometimes a part is needthis case a control was ordered and remained on backorder from whirlpool$is a trip charge /diagnosis fee which is applied to any job but in this case we had no control of a part on back order with whirlpool-however the washer was diagnosed and we can still go forward with repair if cust decided to go with would have to reorder part -thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] MrB [redacted] is a liar I can provide a copy of the contract which clearly states that this contract covers only defects in material and workmanship and that plastic shelves are not coveredThis is a Plastic and glass door that if the door does not close completely the washer will not lock and will not work a definite material defectI was not told in that this was a one time favor and that this is covered as per [redacted] As this is not a cosmetic part this should be coveredIf that was the case then why not contact me and tell me it is not coveredI had to call and they told [redacted] a completely different storyWho is telling the truth, The fact that MrB [redacted] can not return a phone call to me proves that he liesHe has lied to other customers as well and therefore this reply from him is complete and utter liesI am not accepting his reply and neither should youI will take this complaint elsewhere if you don't act on it and make them responsible to repair the washerI will also contact a lawyer and start legal proceedings against them if the Revdex.com does not get this rectifiedIf you wish a copy of the contract please let me know And I will prove that MrB [redacted] is a liar and cheat Attached is a copy of the contractParagraph clearly states my complaintIt proves that Mr B [redacted] is wrong and so is the woman and I use the word loosely who answers the phone and covers for him Let us see what his next response is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Please know that the PC RICHARD contract clearly states that no plastic parts..doors,shelves,bins are covered on the contract.the fact that the door was replaced for customer in the past was a 1x only policy as per PCR back in 2013. We checked and part was not covered a 2nd time so the call was... handed off the [redacted] for evaluation and they apparently agreed to give the cust the part again. I do apologize for any misunderstanding but am happy that the cust found resolution by contacting her contract company. Thank you, [redacted] ***.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:This is completely inaccurateThe technician was advised that the machine was already rinsed with vinegar and that didn't work first of allSecond it is inaccurate as I do not use too much laundry detergent I have had the same washer for years and have always used the same brand of detergent and the same amount with no issuesThe repairman left saying the washer was fixedI called that night after I got home and tried to use it and it was still not workingI never received a call back so I called on MondayI was advised that I needed a new mother boardI asked how much it would be because the washer was years old and if it was alot I was going to replace the washer insteadI placed no less than phone calls to the company over a period of several weeks to find out how much this part would beThe only response I kept being told was that my paperwork was on someone else's desk and someone would call me backFinally after not having the use of a washing machine for weeks I called another companyAt the visit the other company advised the new part would be $and I was able to make the decision on the spot to buy another washing machineI had to pay this company $to come and advise what was wrongThe original company never advised the part was on backorder, how much it would be and I never even told them to order anythingI was out a washing machine for weeks going back and forth to the laundromat waiting for their assistanceThey did not service my machine or provide accurate information or assist with further resolutionI would like my $back as I had to hire another company after multiple unreturned phone calls over several weeks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

given the length of time without resolution,$is refunded on 12/** on check #***-thank you

In this case,please know that the cust had a prior servicer out to the home and said compressor needs to be replaced-our tech found a frozen evaporator fan motdeiced and got ref running and blowing cold-prior servicer pulled ref out and working on it-may have contaminated sealed systemCust
was advised of the trip charge and reluctantly paidHusband also verified that they had prior work done as well-our tech advised that they call back prior servicer to address prior issues.cust became irrate but nothing else we can doCust only paid a trip charge and refused to pay for any additional work done even though our tech deiced and tried to rectify--Thank you, *** ***

THE TRIP CHARGE OF $WAS PAID FOR THE TECH TO COME TO THE HOME AND ATTEMPT TO REPAIR AT THAT TIA PART WAS NEEDED,HE ORDERS AND RETURNSTHERE ARE MULTIPLE PARTS THAT CONNECT TO EACH OTHER AND IF A PART DID NOT WORK,WE WOULD RETURN THAT PART AND FURTHER DIAGNOSE TO DETERMINE WHAT PART MAY HAVE FAILED BUT THAT $CHARGE WOULD BE APPLIED TO THE TOTAL, WE ORDERED NO PART AND INSTALLED NOTHINGUNFORTUNATELY THERE IS NOTHING WE CAN DO FOR THIS ISSUE OF THE CUSTOMER PURCHASING AND INSTALLING THEIR OWN PARTWE ARE UNABLE TO GUARANTEE ANY WORK THAT WE DID NOT DO

Unfortunately,the contract did not cover debris in the drain pump-this falls under use and care and we are supposed to collect from cust as the company will not cover this repair-there was no cover up but we advised customer of prices for parts that were needed-I am sorry for any inconvenience but we did advise customer to call contract company-Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business has still not addressed my issue and their response doesn't even make senseI'm going back to my original complaint where they did not accurately diagnose the issue and took my $I waited weeks with multiple phone calls to the company advising them my washer was still not working and that I needed it fixedI never received a call back and was never advised how much any new parts would be and whether I wanted to even invest in getting it fixedAfter several weeks of running back and forth the laundromat I had to contact another companyThe new company identified the issue while they were there, advised how much it would be so I could make a decisionIf I am not refunded my $I will looking into filing a complain with NY State Attorney General.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I am sorry for any inconvenience but as per customers statement, they ordered and replaced their own partWe cannot be responsible for any issues after cust bought and installed a partIf we had installed a part and the machine didn't work,we would be happy to see the repair through and honor any
work done but this was not the case-thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:I HIRED THIS COMPANY TO DIAGNOSE THE PROBLEM NOT REPAIR THE MACHINE THAT IS WHAT I PAID FOR- A DIAGNOSIS THE PROBLEM WAS NOT DIAGNOSED CORRECTLYI WANT A FULL REFUND I'M NOT SURE WHERE THE CONFUSION LIESREFUND MY MONEY FOR A MISDIAGNOSISTHAT'S IT.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In clear English their response is total bt.  Their employee BROKE, AND I REPEAT BROKE, and then covered up his total incompetence by trying to shift the blame to me.  This company is the worst group of liars, and most incompetent individuals in the business of service repair.  As you notice they never answer the assertion that their employee broke the part which caused the leak.  They just sprew out utter swill and stagnant pond sm responses that intentionally avoid dealing with the issue.  Their mother's would be ashamed of them for their behavior and total lack of ownership for their screw ups.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[,As is obvious Mr. B[redacted] is mistaken as this door is not cosmetic but is essential for the operation of the washing machine as the door locks when the door is closed and the washer starts. That does not make it cosmetic but essential as if the door does not lock the machine will not run also when the glass is up as the surface plastic is cracked and therefore not sealed the water comes out of the machine when running. Mr B[redacted] is not even offering any reasonable explanation but trying to avoid the fact that he is the worst repair company I have ever had to deal with. Instead of stating the incorrect response he should have tried to get the work approved. I had to contact whirlpool about the problem and point out the defect in the door which they must have aggreed with as they sent a replacement to me at no cost. Also after one conversation with [redacted] they were going to order the door and replace it from their own repair people at no cost. I am obviously correct in what I am saying at will not accept anything from Mr B[redacted] but an acknowledgement of his error and an explanation as to why they couldn't even give me a return call as it wound up as my part to call and find out that nothing was being done and restitution of a full replacement door or a full refund of the worthless service contract from General Keystone. They are very anxious to take your money for the contract but do nothing to repair the item. I am not going to let this go, if the Revdex.com can't get this done I will go further to the attorney general's office and channel 7 eyewitness news. They should be ashammed of there work ethics. I would also appreciate a reply to my emails sent to [redacted] that have not been replied to.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
Keystone has lied.  Their technician broke the machine causing the problem that has resulted in us not having a washing machine for the past month.  Attached is a photo of the part broken and then very amaturiously covered up by the Keystone worker.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company does a fantastic job in bending the truth and their response is a testament to their lack of customer service.  We have advised [redacted] to no longer utilize this company for repair due to an overwhelming amount of complaints against them.Our fridge was fully repaired under warranty proving that "General Keystone's" assessment was ,wrong and the problem should have been rectified the first time.  Problem being a compromised sealed system which is under a 5-year warranty.  Instead they decided to ignore our phone calls and give us the run around not obeying the 30 day labor warranty.  This resulted in a 3 week waiting period which further deteriorated our fridge resulting in the loss of all our food.  When our fridge began to act up, we called a non-factory repair man before we contacted [redacted]. The service man refused repair stating that our problem is a sealed system issue which is under warranty.  He did not touch nor remove any parts which General Keystone is wrong in stating.  Furthermore, General keystone's repair man did not even remove a thing! He gave his assumption which didn't even relate to our product. (It was a faulty problem in older models but not ours) We weren't reluctant in paying the trip fee as we were told about the fee prior to his arrival. In fact we gave him a $5 dollar tip because he didn't have change for us. He didn't know it was a cash transaction even though that is the only way they do business! I was never irate as [redacted] stated as well. He never even had the nerve to call us and speak to us personally. The only person involved was the secretary who lied to us repeatedly. We can go back and forth with the he said she said but facts are facts. This was a problem covered under warranty and General Keystone failed to recognize that. They give a 30 day labor warranty but never owned up to it. They never called us back and gave us the benefit of the doubt. [redacted] this company and you'll read all the same things I'm stating now. They only work with cash which is a huge red flag. This company needs to be stopped before they take advantage of others.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]