Dairi-Dip

As started in the [redacted] contract(that cust had attached) in paragraph 5- plastic items such as doors,shelves are not covered on contract-we always need written approval before fixing anything outside of normally covered items-I am very sorry for any confusion in this matter-thank you-[redacted]

the maytag washer is only 4 months old so technician Lorenzo called techline and spoke with T.J-TJ gave Lorenzo a file #[redacted] and documented that given the age of washer and complaint, it was determined to be a normal condition and no parts were needed for replacement -we are not authorized to...

deem a unit not repairable-only to document findings and Lorenzo did that. The cust is able to call Maytag and give this file # for assistance. Thanks, [redacted]

Please know that the PC RICHARD contract clearly states that no plastic parts..doors,shelves,bins are covered on the contract.the fact that the door was replaced for customer in the past was a 1x only policy as per PCR back in 2013. We checked and part was not covered a 2nd time so the call was...

handed off the [redacted] for evaluation and they apparently agreed to give the cust the part again. I do apologize for any misunderstanding but am happy that the cust found resolution by contacting her contract company. Thank you, [redacted].

after finding original claim in our office,this is clearly an oversite on our part-we will be refunding trip charge of $80.00 to cust 9/**/16 -so sorry for this inconvenience!!thanks Hugo V[redacted]

the file # was given to the technician by TJ at whirlpool techline stating that no parts would rectify any issue with noise-if this was happening from day1,the customer should take this up with installer/dealer as per whirlpool. I am sorry for any misunderstanding-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I did not hire the company to complete the repair.  I hired them to DIAGNOSE THE PROBLEM. They did not diagnose the problem correctly.  I want my money refunded so I can hire another company that can properly diagnose the problem.  That is what I hired the company to do in the first place! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

the customer had a an extended service agreement with Electrolux but as per the contract,use and care/cleaning up etc... is not a defect in workmanship and not covered. we sent the report to Electrolux and the made the decision to not cover this repair since it is not a defect but tech found...

much debris inside drain pump-this debris caused problems and found to be not covered under contract. I am very sorry for this inconvenience but it is something that the contract doesn't cover. I believe our call to the home was denied by Electrolux as not being covered but the cust does need to take this up with Electrolux-Thank you  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Mr. B[redacted] is a liar I can provide a copy of the contract which clearly states that this contract covers only defects in material and workmanship and that plastic shelves are not covered. This is a Plastic and glass door that if the door does not close completely the washer will not lock and will not work a definite material defect. I was not told in 2013 that this was a one time favor and that this is covered as per [redacted]. As this is not a cosmetic part this should be covered. If that was the case then why not contact me and tell me it is not covered. I had to call and they told [redacted] a completely different story. Who is telling the truth, The fact that Mr. B[redacted] can not return a phone call to me proves that he lies. He has lied to other customers as well and therefore this reply from him is complete and utter lies. I am not accepting his reply and neither should you. I will take this complaint elsewhere if you don't act on it and make them responsible to repair the washer. I will also contact a lawyer and start legal proceedings against them if the Revdex.com does not get this rectified. If you wish a copy of the contract please let me know And I will prove that Mr. B[redacted] is a liar and cheat.  Attached is a copy of the contract. Paragraph 5 clearly states my complaint. It proves that Mr B[redacted] is wrong and so is the woman and I use the word loosely who answers the phone and covers for him.  Let us see what his next response is.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

tTell us why here...the initial complaint was an SD code which means cust is using too much soap and washer suds up-they are instructed to do a vinegar rinse to break up soap build up-this is all as per whirlpool techline center and what they suggest-if codes cannot clear,sometimes a part is...

needed-in this case a control was ordered and remained on backorder from whirlpool. $80.00 is a trip charge /diagnosis fee which is applied to any job but in this case we had no control of a part on back order with whirlpool-however the washer was diagnosed and we can still go forward with repair if cust decided to go with it-we would have to reorder part -thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:This is completely inaccurate. The technician was advised that the machine was already rinsed with vinegar and that didn't work first of all. Second it is inaccurate as I do not use too much laundry detergent I have had the same washer for 10 years and have always used the same brand of detergent and the same amount with no issues. The repairman left saying the washer was fixed. I called that night after I got home and tried to use it and it was still not working. I never received a call back so I called on Monday. I was advised that I needed a new mother board. I asked how much it would be because the washer was 10 years old and if it was alot I was going to replace the washer instead. I placed no less than 6 phone calls to the company over a period of several weeks to find out how much this part would be. The only response I kept being told was that my paperwork was on someone else's desk and someone would call me back. Finally after not having the use of a washing machine for 3 weeks I called another company. At the visit the other company advised the new part would be $400 and I was able to make the decision on the spot to buy another washing machine. I had to pay this company $105 to come and advise what was wrong. The original company never advised the part was on backorder, how much it would be and I never even told them to order anything. I was out a washing machine for 3 weeks going back and forth to the laundromat waiting for their assistance. They did not service my machine or provide accurate information or assist with further resolution. I would like my $80 back as I had to hire another company after multiple unreturned phone calls over several weeks. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

this cust did in fact stop payment on the whole repair-the initial trip charge of 80.00(which was applied to the job) was to diagnose and order parts accordingly. tech spent over 3 hours in home to try and rectify but was unsuccessful-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Mr b[redacted] is not understanding the fact that his technican Lorenzo informed me that there was a problem that day he came and would document that the washing is unrepairable as he stated to me. Lorenzo is lying to his superiors and whom is in contact about this washing machine which continues to make noise. I am tired of being called a liar as a paying consumer and the information that was told to me was not the same information that is being provided. All of the facts this company as provided is false and completely inaccurate. The washing machine age is in fact 4 months old from day one it has been making an controllable banging noise that is not normal working condition as Lorenzo acknowledges to me that day. He falsified his report and repercussions should follow for falsifying a work order. Lorenzo stated to me that day he is deeming it unrepairable and what he wrote was completely different. I was treated unprofessional this whole time and the issue is still not resolved. I spoke with maytag they have stated that if the work order Lorenzo provided was what he said it should be unrepairable then they will replace the washing machine.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]