Dakota Watch Company

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here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The holes were not put in the watch band by the store location. The customer returned the watch band with holes in it asking for a replacement. He was offered a discount on a new band but not a refund due to the condition it was returned in.Whether the watch requires a battery replacement or has a...

movement issue is unclear. However, the Indiglo functioning of the watch could not have been damaged during the band replacement.As a one-time courtesy, we will refund the purchase cost of the watch band.  We will send a corporate check in the amount of $8.00 to the customer's listed address. We can also offer the customer a 20% off discount to use at www.dakotawatch.com. We will send a discount code with the corporate check. We would not be able to replace the entire watch.Thank you,Customer ServiceDakota Watch Company

The way watch movements are designed does not allow the date function to be accessible from the back of the watch where the battery is changed. It is not possible that the associate damaged the date operation during a battery replacement. The associate that changed the battery asserts that the date...

function was not functioning when examined during our pre-service inspection. We are sorry that the customer is unhappy with the resolution presented. We have offered to repair the item and give a 50% off discount. Under the circumstances, that is as much as we are able to offer.Thank you,Customer ServiceDakota Watch Company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]