Dale's Garbage Service, Inc.

This is a rip off on your part. We receive freight deliveries on weekly basis with no mention to any additional fees. Actually we have used your company on previous shipments and there was no extra charges. Why are we being charged for a lliftgate when the freight company failed to provide one on pickup? The extra charges are not valid and will not be paid. We only agree to pay for what we have been quoted. Adjust invoice or we will take this to the next level. Your practices are illegal.

For load [redacted] our records show that we could not get a trucking company to pick up the freight and that this load was canceled 4/3/2015. Due to the service request being canceled we do not feel as if we owe the amount requested. We are a freight broker that connects shippers with the trucking...

companies due many circumstances loads may be delayed or canceled.

We will proceed with adjusting this $81.62 balance off the customers account.

Unfortunately, we are unable to fight any of these charges with the carrier at this point.  The dispute was already made and lost.  We are unable to validate any further dispute on any of the additional charges due to the actual happenings of the load.  As stated previously, our terms and conditions were agreed to and all loads are subject to accessorial costs by the carrier.

Hello, would it be possible to have the customer provide the invoice or BOL number in which their complaint is referring?

In response to request from Globaltranz --Attached is first photo which shows delivery quote for garage delivery of $355.  We paid this.  Out complaint is this was to be...

garage delivery and it was only delivered to edge of driveway.  [redacted] was Globaltranz sales exec.  She knows this was not delivered as was billed.  She filed a complain with the freight company or at least she said she did.The second attachment is for the $81.62 in dispute.  Account number id [redacted].  There is no PO number. Thank you. [redacted]

the problem is Globaltranz is just wasting the time.  This answer has been provided to me in January and after that has to be resolved at the level of Daniel P[redacted].Basically, an internal back and forth at the expense of the customer.

Who is Tony F[redacted]? Again, per previous statements Global Tranz is "working" on the claim. Still, Global Tranz can not provide the documents requested from the carrier.

This has been escalated to our IR manager for further review.

I would be more than happy to assist in resolving this claim however I need more detailed information to help resolve. There is a large discrepancy in the amount the customer is claiming vs. charges I show on the account. The customer can call me at ###-###-#### to provide more information to help resolve the issue. I can not honor a $1,400 refund based off of the information below. I will need specifics such as the BOL number and what exactly is being disputed. Thank you, [redacted]

This balance on this invoice has been credited off the customers account. They no longer owe this balance. Thank you,

Good afternoon [redacted],  We apologize for any inconvenience this may have caused you.  I have reviewed your account as well as additional backup and have decided to remove the balance on your account.  Your account balance is zero and you will be receiving an email confirmation...

of this from our Collections Manager as well.

Hello,We have written the off to customer satisfaction. The balance is now zero for this invoice.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
See email chain below, as well there is a claim of $owed that too is unpaid bring the total owed to us at over 2K
Regards,
[redacted]
Oh
boythis smells like its going to get worseAre you saying that some of
these we were never billed for and we charged his card? His contention is that
the inside delivery's were never made and he wants his money back for that
On
Wed, Jan 21, at 4:PM, [redacted] <[redacted]>
wrote:
[redacted]
Can
you take point on this while [redacted] is out?
The
carrier is not billing GTz on a few of these shipments, review the BOL and see
if they should be billing us.
**,
Please
confirm if we are not currently being billed by RRTS [redacted] can accept the freight
charges from the carrier.
Thank you,
[redacted] | Manager of Invoice
Resolution
O: [redacted]
Phoenix, AZ
On
Wed, Jan 21, at 1:PM, [redacted] <[redacted]>
wrote:
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Thu, Jan 15, at 10:AM
Subject: Overcharges for services not performed
To: IR [redacted] <[redacted]>,
[redacted] <[redacted]>,
[redacted] <[redacted]>
[redacted],
Can
you please investigate the following BOL's and Carriers regarding the lack of
performance of Inside deliveries
The
client maintains that they have paid for Inside deliveries that were not
performed and desires a credit on the following BOL's
[redacted]
Best
Regards,

Marie,I have been working with the sales rep on invoice [redacted] and they have agreed to absorb the additional charges in the amount of $464.26. We will be issuing a check today for the credit. Let me know if anything else is needed to close this case. Thank you, Amy V[redacted] | Accounts Receivable ManagerO: ###-###-####   F: ###-###-####[redacted]Scottsdale, AZ  85261WWW.GLOBALTRANZ.COM

Per our terms and conditions, the customer is liable for all charges billed by the carrier. Please refer to paragraph: Determination of Charges. Our terms and conditions can be found on our website: https://www.globaltranz.com/terms-conditions/ The carrier provided a signed BOL...

the shipper signed with weight at 930 lbs as well as a POD signed by the consignee showing the weight was 930 lbs. Any disputes need to be made within 30 days of the invoice date in order for us to dispute with the carrier by Globaltranz also listed in our terms and conditions. (Signed POD and BOL attached)Based on this information, the invoice provided to you by GlobalTranz is due in full to prevent your account from going to 3rd party collections.

We are  a freight broker and connect shippers with the carriers to handle their shipping needs. The shipper provided the carrier with an extra pallet  that was requested to be returned to the shipper after pick up. Due to this error by the shipper the carrier has assessed return shipping charges.  GlobalTranz is not at fault for the additional shipping charges assessed by the carrier. Please refer to section 7 or the terms and conditions.

Per the Globaltranz terms and conditions section 9. Globaltranz is not responsible for any loss, damage or, nondelivery.  However if you would like the assistance in filing a claim with the carrier our claims department will be more than happy to assist with that.  They can be contacted...

at [email protected].

I [redacted] owes GlobalTranz for unpaid balances totaling $2,065.63 for services provided. At no time did GlobalTranz fraudulently charge [redacted] provided GlobalTranz with the attached open check draft authorization form to process payment for all services rendered. Per section 7 of...

the attached terms and conditions [redacted] is responsible to pay the balance due. GlobalTranz is a broker [redacted] can not refuse to payGlobalTranz because of a dispute against the trucking company. If we were not able to resolve the dispute with the carrier through our courtesy claims process the customer must reach out to the trucking company to file a dispute. [redacted] is legally obligated to pay the entire balance owed for the brokerage services provided. The balance owed has been turned over to third party collections and must be resolved directly the the collection agency.

It is the responsibility of the shipper to provide the carrier with the correct freight upon pickup, regardless of what the BOL states the carrier will take the freight as instructed. Please note that we are a broker. The customer cannot refuse to pay GlobalTranz because of a dispute against...

the trucking company. We did attempt to dispute the charges with the carrier through our courtesy dispute process however the dispute was denied by the carrier. The customer can file a dispute directly with the carrier since we were not able to win through our courtesy dispute process.  The customer is legally obligated to pay the entire balance it owes to GlobalTranz for its brokerage services.Thank you,