Dale's Garbage Service, Inc.

There was a re-class and re-weight on invoice 6678685 in the amount of $376.28. We have disputed this transaction with the carrier through our courtesy claims/dispute process and have been notified that the dispute was denied. However on 10/6/2015 we processed a customer satisfaction credit to this...

invoice for the amount of the reclass and re-weight totaling $376.28 leaving a remaining balance of $155.00 for the freight service provided. Jet Boat paid the remaining balance of $155.00 on 10/13/2015. I believe that this matter has been resolve. If for any reason it has not been fully resolved please reach out to me. Thank you, Amy V[redacted]

We provided the picture and the scale ticket provided by the carrier. Dispute the proof the carrier provided, we still disputed per your request and lost based off of the proof the carrier provided. There is nothing more GlobalTranz can assist with, the reclass was charged based off of the carriers guidelines and proof they have provided. Per our terms and conditions, all additional charges billed by the carrier are the customers responsibility to pay. If GlobalTranz disputes and wins, we reimburse for those charges, however, this charge has been lost.The picture and ticket have been re-attached.Below is paragraph 7 from our terms and conditions:Determination of Charges. The Customer shall be liable for all charges payable on account of such Customer’s shipment. Such charges may include transportation, fuel and other applicable accessorial charges, any charges made by the carrier(s) after the shipment, and all duties, customs assessments, governmental penalties, fines and taxes. GlobalTranz reserves the right to amend or adjust charges and to re-invoice the Customer in the following events: (i) if the original quoted amount was based upon incorrect information provided by the Customer; or (ii) if additional services by the carrier were required; or (iii) if the Customer authorized the carrier to perform the pick up, transportation and delivery functions other than contemplated by the BOL. Any dispute by customer of any invoice issued by GlobalTranz shall be made in writing, specifically indicating the nature of the dispute and made within 30 days from the date of the invoice. In the event GlobalTranz does not receive timely written notice of the dispute, the charges will be conclusively presumed to be valid.

the response did not address the original complaint which described a delivery in September. Our delivery was scheduled for 9.18. Superior laundry was your client and we scheduled with them. The delivery was not timely forcing us to pick up the equipment at our expense. I feel the response addressed another delivery.

The invoices being disputed in this case are inv [redacted] – balance of $349.24 and Invoice [redacted] – balance of $88.12 [redacted] – This is a rebill due to re-weigh from 120 to 1225.  When booking this load, the customer input the weight incorrectly therefore the original cost of the...

shipment was incorrect.  The re-weigh was performed on a certified scale and the carrier refused to lower this since the re-weigh is valid. [redacted] – This is a redelivery fee, this fee is due to the fact that when the booking was completed by the customer the incorrect address was provided to them.  This is a standard fee whenever this type of error occurs.  Any dispute on this invoice will be lost due to being given incorrect information.   Per the Globaltranz terms and conditions all invoices must be paid in full even if the balance is in dispute.  Because of this the invoices have aged to 160+ and 120+ days past due.  When invoices age out this far the customer will be sent a final demand letter for payment.     The spam email that was sent out was escalated and addressed by our IT team and customers were notified that they should delete the emails as we could not recall them from our customers inboxes.    Your sales representative will be reaching out to you to discuss further options and I have made sure while we take the time to resolve these issues your account will not go to collections or legal.

I have investigated this matter with my claims department.  Since we are the broker, we are no not liable for the damage claim although we did assist the customer with the claim against the carrier and subsequently with the carrier's insurance company.  We recently closed the claim on our...

books as the customer indicated that they would work with the carrier's insurance company directly.We do apologize if there was any lack of communication on our behalf.We would be happy to assist with the claim against the carrier again if the customer would like to re-open the claim with us.  I would personally see that the matter gets expedited should the customer choose this path.[redacted]Controller[redacted]

We submitted a dispute with UPS for PRO [redacted]/BOL [redacted] for the additional re-weight/re-class charges through our courtesy dispute/claims process however the dispute was denied by UPS. The shipment was quoted with a weight of 2588 shipping under class 70 however the freight was inspected and...

was re-weighed to 3065 pounds and re-classed to 300. Due to the re-weight and re-class the original quote of $262.89 is no longer valid and the additional charges of $464.26 are owed. I have attached the re-weight and re-class certificate provided by UPS. Thank you,

Hello, I am unable to find the shipment you are referencing. Please provide the invoice number you paid the shipping charges on so I can review and provide details.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
As previously requested, we must have a copy of an actual invoice from DFS Global Tranz reflecting the total dollar amount being credited to our account before we will consider this resolved. We've been told numerous times from different DFS employees that this was removed from our account only it never has been!ALL we need is an invoice copy reflecting the credited amount they claim has already been applied AS we do NOT want to receive ANY more PAST DUE notices or Collection THREATS!
Regards,
[redacted]

We are sorry you are not satisfied with the information we provided. Unfortunately, since both shipper and consignee signed that the weight of the shipment was 930lbs(attachments sent on previous response) we are unable to do anything further for you. Our terms and conditions were also provided to you showing you are liable for all charges billed by the carrier to GlobalTranz. By not paying your invoice, we will have no choice but to proceed in sending to collections. If you would like to work out a payment plan, please reach out to our Account Analyst provided to you in our collections notice.

I have reviewed the delivery details further and upon review found that the delivery was signed for without notating any damage on the delivery.  Unfortunately because of this there is nothing further we can do to assist to find resolution, there is no proof the damage took place while on the truck because it wasn’t noted when signing the proof of delivery.  If you would like you can reach out to the carrier directly to file a claim with them.  We do apologize but there is nothing further since the proof of delivery does not notate any damage when it was signed for.

I have written and verbal confirmation from the sales rep that I would be refunded it is not necessary to hold my money hostage while you wait for resolution from [redacted] when the end result is a refund?This is a no-brainer,  I did everything right, I played by your rules, the number one priority is take care of the customer,   I am only requesting that you do what you said you were going to do now, instead of 6 to 8 months from nowThroughout this process I spoke to several other representatives from globaltrans, for most of them this was the first time hearing of a relinquish fee..Terms and conditions need to be updated, customers should be aware of the possibility of being accidentally charged a relinquish fee,  they should also state that a customer may wait for to six months to get the refund that they should have never been charged in the first place  please! Let’s end this...  we don’t need to go back-and-forth,  just do the right thing and it’s over

The response sent is in reference to the BOL number provided in the complaint ([redacted]). If this is not the shipment in question please supply the BOL number so this can be looked into and resolved.  Thank you,

Could you please send the written communication to [redacted] for further review.  As I stated, the terms and conditions were agreed upon by you when you used Globaltranz BOL, it states this at the bottom of each BOL.  We certainly do not hold anyone's money hostage and I apologize if you do feel that way however this is the standard process.  The terms and conditions do in fact state that quoted amounts are not final prices and all loads moved are subject to accessorial charges.  If those charges are not agreed with you must contact your sales rep to dispute those charges which you did.  We are still awaiting on a response from this dispute.  Again, if you send the backup you have in writing to [redacted] we will look into this further and attempt to resolve this quicker.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have several emails from [redacted] at GlobalTranz in the accounting department to disregard these charges. I clearly understand GlobalTranz create BOL'S on our behalf, but that does not warrant them to generate the BOL incorrectly. The order was placed to ship glass, but Eric that work at GlobalTranz entered the wrong information on the BOL which caused the original issue. We paid what we were told to pay and to disregard the additional chargers......why are we having an issue with this?
Regards,
[redacted]

We do apologize for the inconvenience, we have investigated the issue and have responded via email with the details.  The outstanding balances you are disputing have been removed from your account.  If you have any further questions regarding this issue you may respond directly to us...

through the email thread we relayed this information to you in.  Again we do apologize.

I don't accept none of the information they provide. Attached the letter I have got from manufacturer also Dot line obviously very wrong because on their scale pallets weights shows very similar weights. 1 pallet 739lbs and 2 pallet 712lbs.  As I talked to the manufacturer in New jersey they said it is impossible because 1 pallet has the heavier stuff and the other one is only lighter boxes. That is why we submit 1st pallet 840lbs and  2nd pallet 450lbs. Top of that we have exact pic showing that there is no overhanging from the pallets as Global Tranz or Dot line claim. This is unbelievable they can not just write whatever they like on the paper. They have provide some kind of proof other than just handwriting paper from the warehouse. If they are professional they suppose to take pics and inform to the customer right away. Because this is not just couple hundred dollars difference this 2 and 1/2 times more than the quote. They picked up the item bring the New Jersey warehouse and then bring to the los angeles and then fountain valley. During this time noone realized that these information was wrong!Only thing make sense for me they do this purposely. This business transactions was wrong and fail from the beginning they said 4 working days but it took 6 working days to deliver. And when delivery truck comes to my place he didn't  have pallet jack to carry so even though truck has lift gates we have to carry one by one inside. AND you are charging lift gate fee. What you guys are do SCAM. That all.. Nothing else. I am stupid I didn't search on internet enough about Global Tranz before I contact you. There are many people had problems with you guys. I will fight this at the court whatever necessary.

Dear Mr. [redacted], The additional $308.25 is a Relinquish fee, you did not receive any notification because you are a cash terms customer.  Per the Globaltranz terms and conditions all invoices are due in full even in the event of a dispute, if that dispute is won you will be issued a...

refund at that time.  Please be advised that disputes may take longer than 60 days in some cases.  I have attached a copy of the terms and conditions for your reference.

We were billed additional charges from [redacted] for BOL [redacted] / PRO [redacted] for a reclassification and reweigh. All quotes are based on the information provided at the time of booking. The actual charges are determined by the actual shipment characteristics, and any accessorial charges...

are applicable to the shipment at the time the shipment is picked up. These charges can be disputed with the carrier through our Invoice Resolution team. I have reached out to the Invoice Resolution team and they do not show a dispute being submitted. In order for us to dispute these charges we will need a packing list and spec sheet. Please provide this information so we can submit this dispute through our courtesy claims process. I have also attached our terms and conditions, please refer to section 7 for the determination of charges. At this time all charges are deemed as valid until we receive the requested documents in order for us to properly dispute the additional charges with the carrier.Should there be any questions on this process the customer can reach out to me directly so I can assist them in this process. Thank you, Amy V[redacted] ###-###-####[redacted]@globaltranz.com

As you can see on a picture that crate is destroyed and some parts are damaged