WE are merely the service company and have no control over the time it takes for the manufacturer to get the parts shipped out We are at their mercy and obviously, without the door in our hands, we can not do anything else
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I see that the business said that they will remove this from collections Because their response was a bit vague, I would like for this removal from collections to be in writing and also confirmation that the balance that I owe them is $ With written confirmation, this resolution will be satisfactory to meI appreciate your assistance in regards to this matter Sincerely, [redacted]
I also had schedule an appointment for 5/6/2016, received a call from Dan Marc Appliance stating that the technician called out sick(Saved the voicemail).5/8/also had a schedule appointment, again NO one show up for the repair appointment (I will never ever by [redacted] or [redacted] appliance again)/
There was an automated reminder call that went out at that time to ###-###-#### Whether or not someone listened to the message or not...there are options in the message to request cancellation or to speak with a CS rep
Complaint: [redacted] I am rejecting this response because: I still am not comfortable with the variation of the situation The problem with the refrigerator is still not resolved as the repairman who came yesterday said it was a warranty issue and a licensed KitchenAid technician should fix it I called KitchenAid to schedule another appointment with your firm and you are scheduled to come first thing Monday (6/6/16) morning (between am and pm) The problem appears to be a leak in the sealed refrigeration system In speaking with KitchenAid yesterday they said that their file shows that your technician arrived at 5:pm on 6/and we did not let them into the apartment because they were late This is yet another untruth I am willing to forget the entire matter if you show up on time on Monday and fix the problem in a professional and courteous manner Please help us out and make this happen Regards, [redacted]
I wish I could offer a better answer, but as I stated earlier, we can only complete a repair when parts are sent to us We have no method of speeding up the order through the manufacturer As a consumer, I would go back to PCR and let them know the situation and see if they will do an exchange for you That would be there call...again, we have no say in that process either
We do apologize for the multiple service appointments you have had However, per the mfg., we were asked now on separate occasions to order and install the same parts, since it had not resolved the issue, regarding the door closing As far as the consumer having to call us about the status...we contacted them both times the parts arrived to attempt to make an appointment and left messages, so that a follow up service can be performed That is the reason for the consumer calling us.We have no control over the the length of time it will take for the parts to arrive, nor any authority to deem the product unrepeatable According to our note, however, in late June the consumer was to request just that IT is my opinion that the unit should be replaced, as the mfg tech support has us repeating the same repair numerous times, but the consumer must demand such.The product is under mfg warranty and no funds were collected, nor have we been paid for this repair either We will not offer any form of compensation, since we have done what we are authorized to do by Electrolux My only suggestion again would be to refuse further service and demand a new microwave from them
Customer was verbally abusive to staff and threatening Our staff is here to try and help and unfortunately their request was not possible This is no cause to treat people in this manner They have a contract and referred them back to have reassigned to another companyIf they're looking for an apology, our apologies for not being able to help them
The appt was scheduled on 10/by [redacted] for us to come out on 11/ That was the one and only time our cowas involved Unfortunately, the tech who had this call on his route called out, due to the fact that his Dad was rushed to the hospital in the middle of the night and is terminally ill We don't plan for such things to happen, but short of demanding he disregard his father's eminent death and leave his bedside to come to work; people do call out all we can do is reschedule their apptsThe claimant was EXTREMELY disrespectful to our staff, cursing and demanding we satisfy her I don't know who or what transpired prior to our communication and appt being set, but it does not give ANYONE the right to treat people that way My recommendation is to contact [redacted] and ask for another co, as it seems as though we can't satisfy this consumer and don't want to put another employee in an a toxic situation, doing forward So, our apologies for not honoring our ONLY appt, due to the unfortunate circumstances...but we are no longer interested in servicing consumers' who use threats "I will make a complaint on every review board that I have to every single day until my item/product is fixed and corrected, because quite frankly I deserve more than an apology for the inconvenience, you have taken food out of my children's mouths, point blank periodthis will not be the end of it."This was an email sent to us and that is UNACCEPTABLE
As stated in our original response; another company came out first, was asked to leave, according to Mrs., by Mr We could not tell what condition the tubing under to top was in, since it is not visible and took every effort to carefully remove the parts to get to the failed item This is not an uncommon issue, where the parts get “welded” together, forcing other parts to be replaced, so as to gain access to the under side of the range top We, again, had every intention of replacing the part (tubing), but the mfg discontinued that particular part Please remember, this product was not functioning properly which is why he had companies there to fix it He has since sued our company, not the original company who he stated was incompetent as well We have to date spent a good amount of money on legal fees, and it is currently in the courts hand at this point
I have already been in touch with this customer, as she emailed me yesterday The part we are waiting for is on National Back Order and explained that process to her She understood and I assured her as soon as we have any further information from the parts distributor and/or the mfg., we will contact her immediately
We don't know what the failure of the product is until we diagnose the failure The part had ordered and brought with us was pre screened, based on the model information provided to us and what was thought could be the culprit It was in an effort to minimize the inconvenience to the customer, by having what my pre screen department believes may be needed Unfortunately that was not the issue and the panel itself was faulty If we were trying to "scam" the customer, why would we spend $twice to have a part shipped to us and then send it back!! And if someone tells you site unseen that the product can't be fixed,they're being irresponsible There are countless times when a failure is due to faulty wiring, loose connections, etc...Again, not something a tech would know until he/she is in front of the product If we could only know exactly what was wrong based on information over the phone, it would be a wonderful world But that is not reality
The original service complaint was a call for service alarm The control board was diagnosed as being defective We returned with the replacement and charged what was agreed upon No power coming to the ice maker where the wire has no continuity within either the cabinet or door is a different problem altogether Understanding the coincidence of the two separate issues, we are willing to reimburse $towards the cost of the board, which is a non returnable item The service fee and labor, for which we went again to determine the secondary issue, was never charged, so that is a fair settlement for an unfortunate situation
WE are offering to send a tech manager to come to the home to resolve the problem If the consumer wants to go elsewhere, that is their prerogative But Dan Marc will not pay for another company to come out for them
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy understanding is that I can disregard bills from this business as well as notices that my account will be sent to collection, and that my balance with the business is $ Regards, [redacted]
We ordered the part and the location that it was originally ordered from showed stock When the shipment arrived from the Parts distributor the next day, it was marked as back ordered, meaning they did not have stock in that location So we in turn, ordered the part directly from Whirlpool, which takes 3-business days to receive We have no control over the availability of parts from distributors and order from the closest vendors when they are avail.Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and he accurately portrays where we are at this point However, my fridge is still not fixed--going on weeks, and the problem has not been diagnosed We are waiting for another repair technician to come, and then we will see what happens Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: On 5/13/- Third Appointment with Dan Marc Appliance another NO SHOW for the third timeI received a email confirmation that my appointment was schedule for 5/13/2017, I also received a voicemail from Dan Marc Appliances on 5/12/@ 3:11pm time stamped When I listen to the email it stated if you are [redacted] press 1,which I did and I heard nothing elsePut this company on BLAST, [redacted] & [redacted] you just lost a customer because of this companyI will never buy your products Regards, [redacted]
WE are merely the service company and have no control over the time it takes for the manufacturer to get the parts shipped out We are at their mercy and obviously, without the door in our hands, we can not do anything else
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I see that the business said that they will remove this from collections Because their response was a bit vague, I would like for this removal from collections to be in writing and also confirmation that the balance that I owe them is $ With written confirmation, this resolution will be satisfactory to meI appreciate your assistance in regards to this matter Sincerely, [redacted]
I also had schedule an appointment for 5/6/2016, received a call from Dan Marc Appliance stating that the technician called out sick(Saved the voicemail).5/8/also had a schedule appointment, again NO one show up for the repair appointment (I will never ever by [redacted] or [redacted] appliance again)/
There was an automated reminder call that went out at that time to ###-###-#### Whether or not someone listened to the message or not...there are options in the message to request cancellation or to speak with a CS rep
Complaint: [redacted] I am rejecting this response because: I still am not comfortable with the variation of the situation The problem with the refrigerator is still not resolved as the repairman who came yesterday said it was a warranty issue and a licensed KitchenAid technician should fix it I called KitchenAid to schedule another appointment with your firm and you are scheduled to come first thing Monday (6/6/16) morning (between am and pm) The problem appears to be a leak in the sealed refrigeration system In speaking with KitchenAid yesterday they said that their file shows that your technician arrived at 5:pm on 6/and we did not let them into the apartment because they were late This is yet another untruth I am willing to forget the entire matter if you show up on time on Monday and fix the problem in a professional and courteous manner Please help us out and make this happen Regards, [redacted]
I wish I could offer a better answer, but as I stated earlier, we can only complete a repair when parts are sent to us We have no method of speeding up the order through the manufacturer As a consumer, I would go back to PCR and let them know the situation and see if they will do an exchange for you That would be there call...again, we have no say in that process either
We do apologize for the multiple service appointments you have had However, per the mfg., we were asked now on separate occasions to order and install the same parts, since it had not resolved the issue, regarding the door closing As far as the consumer having to call us about the status...we contacted them both times the parts arrived to attempt to make an appointment and left messages, so that a follow up service can be performed That is the reason for the consumer calling us.We have no control over the the length of time it will take for the parts to arrive, nor any authority to deem the product unrepeatable According to our note, however, in late June the consumer was to request just that IT is my opinion that the unit should be replaced, as the mfg tech support has us repeating the same repair numerous times, but the consumer must demand such.The product is under mfg warranty and no funds were collected, nor have we been paid for this repair either We will not offer any form of compensation, since we have done what we are authorized to do by Electrolux My only suggestion again would be to refuse further service and demand a new microwave from them
Customer was verbally abusive to staff and threatening Our staff is here to try and help and unfortunately their request was not possible This is no cause to treat people in this manner They have a contract and referred them back to have reassigned to another companyIf they're looking for an apology, our apologies for not being able to help them
The appt was scheduled on 10/by [redacted] for us to come out on 11/ That was the one and only time our cowas involved Unfortunately, the tech who had this call on his route called out, due to the fact that his Dad was rushed to the hospital in the middle of the night and is terminally ill We don't plan for such things to happen, but short of demanding he disregard his father's eminent death and leave his bedside to come to work; people do call out all we can do is reschedule their apptsThe claimant was EXTREMELY disrespectful to our staff, cursing and demanding we satisfy her I don't know who or what transpired prior to our communication and appt being set, but it does not give ANYONE the right to treat people that way My recommendation is to contact [redacted] and ask for another co, as it seems as though we can't satisfy this consumer and don't want to put another employee in an a toxic situation, doing forward So, our apologies for not honoring our ONLY appt, due to the unfortunate circumstances...but we are no longer interested in servicing consumers' who use threats "I will make a complaint on every review board that I have to every single day until my item/product is fixed and corrected, because quite frankly I deserve more than an apology for the inconvenience, you have taken food out of my children's mouths, point blank periodthis will not be the end of it."This was an email sent to us and that is UNACCEPTABLE
I'm glad to see that you were able to get the product replaced
As stated in our original response; another company came out first, was asked to leave, according to Mrs., by Mr We could not tell what condition the tubing under to top was in, since it is not visible and took every effort to carefully remove the parts to get to the failed item This is not an uncommon issue, where the parts get “welded” together, forcing other parts to be replaced, so as to gain access to the under side of the range top We, again, had every intention of replacing the part (tubing), but the mfg discontinued that particular part Please remember, this product was not functioning properly which is why he had companies there to fix it He has since sued our company, not the original company who he stated was incompetent as well We have to date spent a good amount of money on legal fees, and it is currently in the courts hand at this point
I have already been in touch with this customer, as she emailed me yesterday The part we are waiting for is on National Back Order and explained that process to her She understood and I assured her as soon as we have any further information from the parts distributor and/or the mfg., we will contact her immediately
We don't know what the failure of the product is until we diagnose the failure The part had ordered and brought with us was pre screened, based on the model information provided to us and what was thought could be the culprit It was in an effort to minimize the inconvenience to the customer, by having what my pre screen department believes may be needed Unfortunately that was not the issue and the panel itself was faulty If we were trying to "scam" the customer, why would we spend $twice to have a part shipped to us and then send it back!! And if someone tells you site unseen that the product can't be fixed,they're being irresponsible There are countless times when a failure is due to faulty wiring, loose connections, etc...Again, not something a tech would know until he/she is in front of the product If we could only know exactly what was wrong based on information over the phone, it would be a wonderful world But that is not reality
Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
The original service complaint was a call for service alarm The control board was diagnosed as being defective We returned with the replacement and charged what was agreed upon No power coming to the ice maker where the wire has no continuity within either the cabinet or door is a different problem altogether Understanding the coincidence of the two separate issues, we are willing to reimburse $towards the cost of the board, which is a non returnable item The service fee and labor, for which we went again to determine the secondary issue, was never charged, so that is a fair settlement for an unfortunate situation
WE are offering to send a tech manager to come to the home to resolve the problem If the consumer wants to go elsewhere, that is their prerogative But Dan Marc will not pay for another company to come out for them
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy understanding is that I can disregard bills from this business as well as notices that my account will be sent to collection, and that my balance with the business is $ Regards, [redacted]
We ordered the part and the location that it was originally ordered from showed stock When the shipment arrived from the Parts distributor the next day, it was marked as back ordered, meaning they did not have stock in that location So we in turn, ordered the part directly from Whirlpool, which takes 3-business days to receive We have no control over the availability of parts from distributors and order from the closest vendors when they are avail.Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and he accurately portrays where we are at this point However, my fridge is still not fixed--going on weeks, and the problem has not been diagnosed We are waiting for another repair technician to come, and then we will see what happens Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: On 5/13/- Third Appointment with Dan Marc Appliance another NO SHOW for the third timeI received a email confirmation that my appointment was schedule for 5/13/2017, I also received a voicemail from Dan Marc Appliances on 5/12/@ 3:11pm time stamped When I listen to the email it stated if you are [redacted] press 1,which I did and I heard nothing elsePut this company on BLAST, [redacted] & [redacted] you just lost a customer because of this companyI will never buy your products Regards, [redacted]