The clock is the control which is mounted to the control panel and sits directly behind the touch pad portion of the panel There is NO WAY to know without testing, if it's the clock/control, control panel or a loose connection between the two
Complaint: [redacted] I am rejecting this response because: When I received the call from Dan Marc on 5/6/that the technician called in sick, I immediately made another appointment on line for 5/13/2017, however I never received a confirmation for the appointment on 5/8/2017, neither did I cancelled the appointment for 5/8/ Had the appointment been meet for 5/8/2017, I would have cancelled 5/13/ This is the 2nd time I had schedule an appointment and NO one showed Regards, [redacted]
The refrigerator has a leak in the sealed system which requires repair, not just filling with freon IF you had a leak in your pool, you don't just stick a hose in it, fill it back up and say it's fixed, but let us know when the level goes down again The proper method is to replace what would be required to stop the leak, as it has most likely contaminated the system We have a responsibility to fix the product the right way, as suggested by the mfg There's no doubt the refrigerator is not "fixed" at this time as leaks to go away, they continue to let the freon excape
After speaking with the tech, he claims he explained to the customer that due to the fact that he could not completely diagnose the appliance, since it was not functioning at the time, it would need at least the one part, but may need additional work done, once that part was installed It was agreed upon that they would proceed, realizing there could be further work and monies required That is what transpired
The service appointment was made with [redacted] IT gets dispatched to us and automatically placed on our route for the day requested The afternoon prior, all customers get a robo-call informing them of their upcoming appointment and the window of tine anticipated My guess is the information about having the tech call the customer ahead of time was given to the call center personnel, who is supposed to place that in the notes of the service dispatch, which is sent to us I checked and there are no notes of any kind other than "please confirm [redacted] ***", which is not a model of any sort Therefore, we will take this up with [redacted] , for not quoting the service rates and/or informing us of your special request It is their responsibility to include and inform all consumers' of the rates on the initial call, which apparently did not occur I will have this removed from our collections process and understand from our standpoint, it is was assumption all of the preliminary processes were met and we were dispatched with the knowledge you were in agreement upfront
There doesn't seem to be any notes regarding you calling back requesting a refund But in light of what you claim and the date that you called us back complaining of the d/w still leaking, we will issue a refund as requested Had it been brought to my attention earlier, it would have been handled in this same manner Sorry for the inconvenience
Complaint: [redacted] I am rejecting this response because:Once Again this company did not fix my product and cancelled on me without noticeThey rescheduled my appointment for 11/16/and then cancelled without my notice after I confirmed 2x on Sunday 11/5/They said and stated I cancelled the apt which I didn'tI spoke to a supervisor from [redacted] by the Name of Michael W [redacted] who advised that even he yelled for the improper service I received and the disgusting and misinformed response they provided me Making a complaint for services that a company CLAIMS to Provide but has not done so is AdvertisementThis is not the first time I have attempted to have my Product Repaired on separate occasionsof which neither have been successful because Dan Marc Feels they don't need to comply with a complaint made a consumer who has paid the warrantySO Either they provide me with a refund or Fix my product was my suggestionAnd yes My Right as a consumer is to openly make remarks about services that are not performed by a companySo therefore DAN MARC I HAVE EVERY RIGHT TO MAKE A COMPLAINT AGAINST YOU AND I WILL TELL ANYONE THAT NEEDS TO HEAR IT THAT YOU ARE A RIP OFFAND THE WAY YOUR STAFF TREATED ME IS FAR FROM HOW ANY COMPANY WHO IS SUPPOSED TO SERVICE CONSUMERS IS SUPPOSED TO ACTTHE DISRESPECTFUL AND UNEDUACATED RESPONSES FROM YOUR STAFF WAS IRRELEVANT TO THE FACT THAT MY PRODUCT COULD NOT BE FIXED AND when asked to speak to someone else I got voicemailsHow convenientToo bad for your company because like I said this will not be the end of itYour company wasted my timemade me miss work and not get paid on separate occasionsI paid for a year warranty which means that I am covered for my product until so miss me with you "threatening Remarks"Just so you and the Revdex.com Know that I am not satisfied with your remarks and if you want to show the Revdex.com my entire complaint when you try to express truth instead of falsely trying to blame the consumer as you have done in the past you will see that my threat was just a portion of my commentAlso Just so you know because of the disservice you have portrayed PC RICHARDS has offered me a brand new product so that I would not have to deal with your VERY POOR CUSTOMER SERVICENOW HOW EDUCATED DOES THAT SOUND TO YOU!! SINCE YOU DIDNT TAKE HEED TO MY "THREAT" AND INSTEAD UNDERPERFORMEDI HOPE YOUR COMPANY GETS YOUR ACT TOGETHER FOR THE SAKE OF THE CUSTOMERS WHO WORK HARD AND PAY THRU THEIR HARD WORKING MONEY FOR YOUR SERVICE BECAUSE YOU SHOULD NOT FOR THE SAKE OF CONSUMERS BE OPERATING IF THAT IS HOW YOU CONDUCT BUSINESS ON A DAILY BASIS Regards, [redacted]
I am rejecting this response because:I am relying on what the technician told me and my wife when they were at the house The first technician insisted that the compressor was installed incorrectly because it did not have a valve installed to properly charge it with Freon The second technician said the first technician installed too much Freon causing the compressor to freeze up He had to remove some of the Freon in order to get it to cool properly I certainly did not add the excess Freon to the system, therefore it should be Dan Marc responsibility to correct the problem, not me.Regards,
Complaint: [redacted] I am rejecting this response because: Dear Dan Marc Rep: Respectfully, you did not read my complaint and respond to the issue at handI mentioned that Sears is going to return to fix the issueThe issue is not what Sears has done, but what Dan Marc has not doneDan Marc would have no way of knowing our refrigerator had a leak because they did not diagnosis itThe Dan Marc rep said our compressor was broken; which was inaccurate, because he did not perform the necessary tests to understand the issuePlease refund us our money since we had to pay for another company to resolve the issue Regards, [redacted]
I am not satisfied as the response from the business was feeble and untrue It should never, never have taken over weeks for the refrigeration to be fixed and it is inexcusableI want a full refund.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:It is not helping me in the least I'm still without a door for my refrigerator for a length of time and Dan Marc is not living up to their responsibility that was given to them by [redacted] to honor their contact that I paid for They are a big conglomerate and they are not trying to hard to help the little people They have already been paid for to cover my contract and they are trying to stand behind, it's nothing we can do, it's the manufacturer, but in the long run my food is still being spoiled and I still have to buy food on a daily level My contract states, if the product is un repairable, it would be exchanged with a product of comparable performance, not to exceed the original purchase price Now where does that leave me? I have to wait weeks and then an additional time if the door cannot be repair, for an exchange Something has to be done, and soon Regards, Hannah Giles
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The call had been cancelled the afternoon before in our system, therefore removed from the schedule I see it was, in fact added back on later by our answering service that evening but the slot had already been refilled The evening service made an error We attempted to get a tech to assist, but they were all busy for the rest of the afternoon We apologize for the mix up
Complaint: [redacted] I am rejecting this response because: They never, never arrived to any appointments that I had schedule, and I never Cancel any appointments, because I verify the appointment they claim I cancelled, and get as assured the Technician will make the appointment and neverending showed Regards, [redacted]
The clock is the control which is mounted to the control panel and sits directly behind the touch pad portion of the panel There is NO WAY to know without testing, if it's the clock/control, control panel or a loose connection between the two
Complaint: [redacted] I am rejecting this response because: When I received the call from Dan Marc on 5/6/that the technician called in sick, I immediately made another appointment on line for 5/13/2017, however I never received a confirmation for the appointment on 5/8/2017, neither did I cancelled the appointment for 5/8/ Had the appointment been meet for 5/8/2017, I would have cancelled 5/13/ This is the 2nd time I had schedule an appointment and NO one showed Regards, [redacted]
The refrigerator has a leak in the sealed system which requires repair, not just filling with freon IF you had a leak in your pool, you don't just stick a hose in it, fill it back up and say it's fixed, but let us know when the level goes down again The proper method is to replace what would be required to stop the leak, as it has most likely contaminated the system We have a responsibility to fix the product the right way, as suggested by the mfg There's no doubt the refrigerator is not "fixed" at this time as leaks to go away, they continue to let the freon excape
After speaking with the tech, he claims he explained to the customer that due to the fact that he could not completely diagnose the appliance, since it was not functioning at the time, it would need at least the one part, but may need additional work done, once that part was installed It was agreed upon that they would proceed, realizing there could be further work and monies required That is what transpired
The service appointment was made with [redacted] IT gets dispatched to us and automatically placed on our route for the day requested The afternoon prior, all customers get a robo-call informing them of their upcoming appointment and the window of tine anticipated My guess is the information about having the tech call the customer ahead of time was given to the call center personnel, who is supposed to place that in the notes of the service dispatch, which is sent to us I checked and there are no notes of any kind other than "please confirm [redacted] ***", which is not a model of any sort Therefore, we will take this up with [redacted] , for not quoting the service rates and/or informing us of your special request It is their responsibility to include and inform all consumers' of the rates on the initial call, which apparently did not occur I will have this removed from our collections process and understand from our standpoint, it is was assumption all of the preliminary processes were met and we were dispatched with the knowledge you were in agreement upfront
We have refunded the monies requested
We went to the customer on 12/ The invoice states that the tech had to rest the breaker and it service report was signed by a [redacted]
There doesn't seem to be any notes regarding you calling back requesting a refund But in light of what you claim and the date that you called us back complaining of the d/w still leaking, we will issue a refund as requested Had it been brought to my attention earlier, it would have been handled in this same manner Sorry for the inconvenience
Complaint: [redacted] I am rejecting this response because:Once Again this company did not fix my product and cancelled on me without noticeThey rescheduled my appointment for 11/16/and then cancelled without my notice after I confirmed 2x on Sunday 11/5/They said and stated I cancelled the apt which I didn'tI spoke to a supervisor from [redacted] by the Name of Michael W [redacted] who advised that even he yelled for the improper service I received and the disgusting and misinformed response they provided me Making a complaint for services that a company CLAIMS to Provide but has not done so is AdvertisementThis is not the first time I have attempted to have my Product Repaired on separate occasionsof which neither have been successful because Dan Marc Feels they don't need to comply with a complaint made a consumer who has paid the warrantySO Either they provide me with a refund or Fix my product was my suggestionAnd yes My Right as a consumer is to openly make remarks about services that are not performed by a companySo therefore DAN MARC I HAVE EVERY RIGHT TO MAKE A COMPLAINT AGAINST YOU AND I WILL TELL ANYONE THAT NEEDS TO HEAR IT THAT YOU ARE A RIP OFFAND THE WAY YOUR STAFF TREATED ME IS FAR FROM HOW ANY COMPANY WHO IS SUPPOSED TO SERVICE CONSUMERS IS SUPPOSED TO ACTTHE DISRESPECTFUL AND UNEDUACATED RESPONSES FROM YOUR STAFF WAS IRRELEVANT TO THE FACT THAT MY PRODUCT COULD NOT BE FIXED AND when asked to speak to someone else I got voicemailsHow convenientToo bad for your company because like I said this will not be the end of itYour company wasted my timemade me miss work and not get paid on separate occasionsI paid for a year warranty which means that I am covered for my product until so miss me with you "threatening Remarks"Just so you and the Revdex.com Know that I am not satisfied with your remarks and if you want to show the Revdex.com my entire complaint when you try to express truth instead of falsely trying to blame the consumer as you have done in the past you will see that my threat was just a portion of my commentAlso Just so you know because of the disservice you have portrayed PC RICHARDS has offered me a brand new product so that I would not have to deal with your VERY POOR CUSTOMER SERVICENOW HOW EDUCATED DOES THAT SOUND TO YOU!! SINCE YOU DIDNT TAKE HEED TO MY "THREAT" AND INSTEAD UNDERPERFORMEDI HOPE YOUR COMPANY GETS YOUR ACT TOGETHER FOR THE SAKE OF THE CUSTOMERS WHO WORK HARD AND PAY THRU THEIR HARD WORKING MONEY FOR YOUR SERVICE BECAUSE YOU SHOULD NOT FOR THE SAKE OF CONSUMERS BE OPERATING IF THAT IS HOW YOU CONDUCT BUSINESS ON A DAILY BASIS Regards, [redacted]
I am rejecting this response because:I am relying on what the technician told me and my wife when they were at the house The first technician insisted that the compressor was installed incorrectly because it did not have a valve installed to properly charge it with Freon The second technician said the first technician installed too much Freon causing the compressor to freeze up He had to remove some of the Freon in order to get it to cool properly I certainly did not add the excess Freon to the system, therefore it should be Dan Marc responsibility to correct the problem, not me.Regards,
Complaint: [redacted] I am rejecting this response because: Dear Dan Marc Rep: Respectfully, you did not read my complaint and respond to the issue at handI mentioned that Sears is going to return to fix the issueThe issue is not what Sears has done, but what Dan Marc has not doneDan Marc would have no way of knowing our refrigerator had a leak because they did not diagnosis itThe Dan Marc rep said our compressor was broken; which was inaccurate, because he did not perform the necessary tests to understand the issuePlease refund us our money since we had to pay for another company to resolve the issue Regards, [redacted]
I am not satisfied as the response from the business was feeble and untrue It should never, never have taken over weeks for the refrigeration to be fixed and it is inexcusableI want a full refund.Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:It is not helping me in the least I'm still without a door for my refrigerator for a length of time and Dan Marc is not living up to their responsibility that was given to them by [redacted] to honor their contact that I paid for They are a big conglomerate and they are not trying to hard to help the little people They have already been paid for to cover my contract and they are trying to stand behind, it's nothing we can do, it's the manufacturer, but in the long run my food is still being spoiled and I still have to buy food on a daily level My contract states, if the product is un repairable, it would be exchanged with a product of comparable performance, not to exceed the original purchase price Now where does that leave me? I have to wait weeks and then an additional time if the door cannot be repair, for an exchange Something has to be done, and soon Regards, Hannah Giles
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
The call had been cancelled the afternoon before in our system, therefore removed from the schedule I see it was, in fact added back on later by our answering service that evening but the slot had already been refilled The evening service made an error We attempted to get a tech to assist, but they were all busy for the rest of the afternoon We apologize for the mix up
Complaint: [redacted] I am rejecting this response because: They never, never arrived to any appointments that I had schedule, and I never Cancel any appointments, because I verify the appointment they claim I cancelled, and get as assured the Technician will make the appointment and neverending showed Regards, [redacted]