Dana Motors Ltd.

Review: I was interested in a Lincoln MKX. I went once by myself and went back a second time with my wife. We were interested in the car and left a deposit of $1000 with we were lead to believe was refundable. When we changed our minds the next day, we were told that the deposit was not refundable. Unfortunately it was mentioned at the end of the contract in very small print that any deposits will not be refundable. The sale person didn't say that nor any signs anywhere in the dealership stating that it is the policy of ownership to not refund deposits if you change your mind. This car was not a car I had ordered it was one of 2013 leftover on there lot. I'm filing this complaint to warn buyer's beware, Their record supports the fact that they are profiting from innocent and uninformed consumers. Its a shame there is no law on the books to protect the consumers against fraudulent dealersDesired Settlement: That they refund my deposit of $1000

Business

Response:

[redacted] purchased a 2013 Lincoln MKX and requested that we add headrest tv dvd players to the car, after the tv' s were secured [redacted] returned and told us he changed his mind. We altered the vehicle and prepared it for [redacted]' pick up.Their are signs in the showroom stating the deposit is non refundable. The dealer did nothing fraudulent.

-[redacted]

Business

Response:

there are signs poster in the showroom and the deposit is non refundale

Consumer

Response:

At this time, I have not been contacted by Dana Motors Ltd. regarding complaint ID [redacted].

Sincerely,