Dancing Dingo

Items were delivered to customer 12/6/USPS tracking number ***

Both charges have been fully refunded to buyer by PayPal:Chargeback DetailsTransaction ID:***HInvoice ID:***Buyer Name:*** ***Buyer Email:No email address includedTransaction Amount:$USDTransaction Date:Nov 29, 2014PayPal Case ID:PP***Reason for
Dispute:Item not receivedChargeback Reason Code:** Chargeback Amount:$USDChargeback Date:Jan 15, 2015Status:Case ClosedTransaction ID:***Invoice ID:26**Buyer Name:*** ***Buyer Email:No email address includedTransaction Amount:$USDTransaction Date:Dec 13, 2014PayPal Case ID:PP***Reason for Dispute:Item not receivedChargeback Reason Code:** Chargeback Amount:$USDChargeback Date:Jan 15, 2015Status:Case Closed

Hi ***This case was resolved and the order was delivered: ***Thank you,*** ***Dancing Dingo

At the request of Dancing Dingo, the full purchase price is in the process of being refunded by PayPal. Reference: PayPal Refund Transaction #[redacted]

From: [redacted] [mailto:[redacted]] 
Sent: Tuesday, May 20, 2014 2:08 PM
To: [redacted]
Subject: #2 - RE: Revdex.comB ID: [redacted]
Hi Anna,
Below is the email referenced in my previous letter to you.  It is from [redacted]...

[redacted] requesting a refund.
Best,
[redacted] 
phone | [redacted] 
email | website
From: [redacted]] 
Sent: Sunday, May 4, 2014 12:54 PM
To: [redacted]
Subject: Re: [redacted] order
Hi, I checked the orders and it said they are on hold pending customer refund... Do you know about when I can expect a refund on these items?
Thanks,
[redacted]
On Apr 23, 2014 10:34 PM, "[redacted]" <[redacted]> wrote:
Hi, the order numbers are [redacted] and [redacted], I have not recieved them yet, what happened was I have been eyeing yoir products on the internet for quite some time and I ended up splurging, not taking into consideration my budget and now I feel like a fool because I over spent.. It's rather embarassing, but I felt the need to explain because I want you to know it in no way reflects any disdain with regards to your products. I will just have to buy more.. conservatively in the future. I just got this new job and as soon as I got paid, I was like dancing [redacted]! Lol Cool name btw for your company name. I had the money placed on gift cards because one purchase was for your argan oil and the other purchase was separate and is for hyloronic (sp?) Acid serum and your perfume. I have these terrible nose to mouth lines and all of the reviews I have read about your products are very encouraging I also wanted to applaud the fact that you are certified cruelty free via the ccic. So I am sorry if this comes across as rude I should have just gotten the argan oil but I just went a little overboard when I saw all of the products. Anyways, oh sorry my name is [redacted]. I am sorry for the really long email. I am getting like my mom in my old age, going on and on and on.
Take care,
[redacted]
On Apr 23, 2014 9:21 PM, "[redacted]" <[redacted]> wrote:
Hi [redacted],
 
Would you tell me the order number, and your entire name so I can check on this?  
 
Thanks,
[redacted]
 
[redacted] |dancing[redacted] 
phone | [redacted] 
email | website

Hi [redacted]   I see that [redacted] package was sent out on 6/22/15 and one item was backordered.  Package was sent to:   [redacted]   Please let me know if you...

need any further information.   Best, [redacted] (for [redacted] who is currently out of the office)

PayPal refunded on 10/17  Transaction # [redacted]

Complaint: [redacted]
I am rejecting this response because:American Express contacted the vendor and they had no choice but to refund the full amount.  This was not voluntary on the part of the business.
Regards,
[redacted]

I have looked into this complaint and due to the length of time since this order was placed I am unable to get into our previous merchant’s account to see if this was ever refunded.  My apologies, we changed our merchant account provider several months ago, and I am not finding further info,...

like order notes, on this order. We would be glad to send out a new order if this is agreeable.  We would just need to make sure the address is the same.  We would also be willing to offer a gift certificate for the full amount of $65 instead of filling the order that had been placed.  These were the products included in the original order: Monoi de Tahiti 2.2 fl oz Shea Butter Hand Cream 4 oz Cocoa & Shea Lotion 1 oz in Coconut Facial Moisturizer sample .50 fl oz Hyaluronic Facial Serum 1 oz. Please let me know how to proceed.  We look forward to resolving this to the customer’s satisfaction and apologize for this enormous inconvenience.
Best,
[redacted]  [redacted] | W: www.DancingDingo.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted]   I see that [redacted] package was sent out on 6/22/15 and one item was backordered.  Package was sent to:   [redacted]   Please let me know if you need any further information.   Best, [redacted]...

(for [redacted] who is currently out of the office)

We have already responded to this complaint.  [redacted] was completely refunded in full, the receipt has been attached for the Revdex.com to view. There is nothing else left for us to do for this customer.

Hello,   My name is [redacted] and I had filed a complaint against Dancing Dingo  in Austin, TX last month.  I am very happy to report that as a result of filing the complaint the company shipped my  order and I...

received it yesterday.  I misplaced the email with how to make changes or updates to the complaint.  Would you please mark the complaint as order received and closed.     Thank you so much for your help. [redacted]

Complaint: [redacted]
I am rejecting this response...

because:This business failed to provide any customer service or response and ignored my request for refund. Seeing this response to the Revdex.com has been the first response I have ever seen.I emailed directly multiple times, I inquired through the site, I left reviews requesting a refund, I contacted them on their business Facebook, and eventually ended with a negative Yelp review, which led to them sending my order. This business does not provide a valid phone number.My order purchased in September was delivered 4 months later in January. During this time, I had purchased products from elsewhere and would have preferred a REFUND, which the business denied me. If my shipment or order was on back order, the business should let their customers know and respond to inquiries about their orders. The business should issue a REFUND if requested. Unreliable and sketchy business. I would like an explanation for why my order took 4 months to receive.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I still think it should be noted that it took almost 5 months to receive this order without any reply from the company. I still hope that my complaint will be viable to others as a warning about the horrible customer service and delivery time that this company has.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  As stated, the company requested a refund yesterday, which I will not see for 5-7 days. I respectfully request a copy of whatever "receipt" they have sent the Revdex.com for my own records. Once I actually see the refund on my end, I will happily close this case. Thank you. 
Regards,
[redacted]

Hi [redacted], I spoke with you this morning right after you left a message on our voice mail. You left a message at 1:13 and I responded at 1:30, 17 minutes later.  I offered to send a new package since tracking showed no progress on yours and was safely presumed lost by USPS. We offered your...

choice of an additional product free of charge to which you responded by email; "Thank you, [redacted]! Much appreciated! The sampler was a gift for my husband--we are looking for a non-toxic replacement for his synthetic cologne :) If you have any samplers of additional scents that you don't mind adding to the order, that would be great--that way we can maximize the chances of him finding a scent he likes. If not, no worries, just the original sampler I ordered will be great." I informed you we would get the order with the new sampler, and an extra sampler set, sent out the next day.  I hope this resolution is still satisfactory with you, Please let me know if anything has changed.  We sincerely appreciate you as a customer!Best, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

USPS Tracking #[redacted]  to ship 2/6/15

Hi [redacted],This order has been delivered as of 4/3/15.  Tracking info is as follows:  [redacted]I hope this handles the matter. I appreciate your time.Best,[redacted]