Dancy Automotive Group

[redacted] was a given $refund in order to handle the issues she was having & addition to that she also signed a general release in association with this matter please let me know if you have any questions[redacted] ***Dancy Auto Group [redacted] ***Tel: ###-###-####Fax: ###-###-####Cell: ###-###-####Www.Dpautomotivegroup.comEmail: [redacted]

Hello, [redacted] purchased a Warranty at the cost of $If he wishes to cancel the warranty we can have that processedHe brought the vehicle in with an issue with the oxygen sensor and it was resolved

Hello, We are working with [redacted] to have this issue resolved He agreed to bring his vehicle in so we can have this issue taken care ofHe said he will close this case

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] />

We have already told the costumer to come tomorrow and bring his credit card so we can do his refundThe price of the car included fees from the bank which we explained to him at the time of the interview with the finance managerHe agreed to the price and signed the contract The customer committed a fraud by telling the bank he didn't signed the contractHe did sign the contract and left the dealer driving the carThe deal is now cancelled and the car is back on the dealer's possession

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:After viewing this message I contacted the business and told them I would pass by to pick up the check on Saturday (516) and when I arrived the dealership was closedThey told me the they would be open between 9am-6pm and I was there around 1pmI took pictures as proof they were closed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, [redacted] spoke with [redacted] and his wife regarding the warranty purchase. He informed [redacted] that if he wants to keep it, he would have to comply with the warranty company for the inspection. If he was not satisfied with doing an inspection we would provide him with another warranty... company. We also told him we would also do a formal cancellation for the full refund credited to his finance agreement. He agreed and was satisfied. [redacted]

I bought a car from dancy auto and after I bought the car, I realized the back tires were close to baldThey so called did an inspection the day I bought it but if they never check the tires, I am sure they never checked anything else is illegalThe main problem is they never submitted the paperwork for my car to the *** so I can't drive the car legal so that messes up everythingI will change my review after I received my offical *** registration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
I would to remove the complaint I had made against dancy automotive group due to a misunderstand of whom suppose to issue the warranty insurance, they explain to me that matter was directly with the bank which I did not know and they will issue me my refund check I am please with the results. thank you

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

*** ***,
*** *** contacted Dancy Auto to make two (2) appointments to view two (2) of our automobiles at different times. Upon making these appointments, *** *** was given the option to visit our store that same day*** ***
declined the offer; and informed us that he lived too far away to make the commute that day(Dancy Auto is ten minutes away from *** ***’s place of residence)
By the time *** *** finally made it to our store, neither of the vehicles were available*** ***’s delay in coming to the store was the sole reason he was unable to make the purchase of either car
After learning that both of his vehicles of choice were unavailable, *** *** proposed that we sell him a DODGE as a replacement for the vehicles he had missed out onIncidentally, this would mean selling *** *** a $20,vehicle for $10,We informed him immediately that this would not be possible as the dealership would suffer a major loss if we obliged his request
While we are not able to accommodate *** ***’s present request, Dancy Automotive Group is more than willing to assist *** *** in locating & selling him a similar vehicle at fair market value
All the best,

Hello.*** *** purchased the vehicle on 6/**/We received an approval from *** *** *** *** and she took possession of the vehicleThe bank contacted us on the *** saying they needed more money downAt this time we already started prepping *** ***s car for saleWe
invested the money to fix her vehicle so we ask if she wants to get her car back we are more then willing to give it back to her but she used that bmw for almost a month and we are not charging her for the wear on the vehicle such as tires or scratches but only for the miles she accumulatedWe feel that this is fair because we have no say in what the bank doesWe did manage to get her another approval with the amount of money she had but she did not want to take that

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Dancys Auto response yesterday on 7/23/was:“We invested the money to fix her vehicle so we ask if she wants to get her car back we are more then willing to give it back to her but she used that bmw for almost a month and we are not charging her for the wear on the vehicle such as tires or scratches BUT ONLY FOR THE MILES SHE ACCUMLATEDWe feel this is fair because we have no say in what the bank does…” Today, July **, it is a different story because they want to gain more profit over an error that was made on their behalf! I agreed to pay for the mileage so I can receive my car back yesterday! But because that’s only $dollars worth of mileage compared to the $in “service repairs” they want to switch around what they would like to be compensated forYOUR CON ARTISTES! And I shouldn’t have to pay for anything but I’m ONLY AGREEING TO PAY FOR THE .25CENT PER MILEAGE I PUT ONTO THE BMW IN ORDER TO GET MY CAR BACK.I also have no control over what the bank says but Dancy Auto employees get paid to stay on top of their paperwork, proper communication with customers, and banks! I contacted *** more than four times to ask questions about my auto loan and their response each time was “we don’t have an auto loan for you in our systemWe see an application inquiry made on 6/**/but no follpaperwork has been sent over yet.” Jose, their former sales manager who sold me the car, (and whom they have since fired) told me that if I purchased the vehicle on 6/**/he would pay off Junes car payment and my first payment for my new BMW would be on 7/**/I received a call on July **, from Toyota Financial telling me I was pass due on my monthly payments! I spoke with Toyota Financial Representative “Germany Agent ID***” who noted my account “that my car has been tradfor almost* a month”I was also informed at the time that Dancy Auto called on 6/**/to request a payoff amount but never called anytime after that and that I was still responsible for monthly payments on the Corolla! I had to come out of my pocket $for Junes monthly payment even though I was promised I would not have to! You can see from the attached photos I contacted Jose (Dancys’ sale manager) multiple times via job phone and text messages and received no response! I have been given hell and the run-around since the day I left Dancy Auto on 6/**/2015! For someone to call me back days later and tell me bad news is outrageous and no one should have to be put through this! Why would Dancy wait days to service my vehicle but not contact *** *** *** *** to see why they have not received a check for their $33,vehicle? As for the service receipt, the ONLY one that is valid is the one stamped “PAID 7/**/2015” in the amount of $Why are there two different receipts and there both not stamped paid for on 7/**/2015? Why was there work done to the Toyota on two different days, 7/**/& 7/**/15? Why would you pay for something in full on the same day that I declined* to sign the new *** Federal Credit loan presented to me? Why did Dancy Auto of Great Neck service my vehicle BEFORE sending out the proper paperwork to DMV for me to receive my vehicle Registration? The finance representative Ray, at Dancy Auto should have contacted the *** himself instead of waiting for *** to call him with a check! Why did the finance rep, Ray stay on top of his job? If Dancy paid around $26,for the BMW at an auction, why would you wait longer than and 14days for *** to cut you a check if the loan was approved? You hound me down and try to force me to sign a new contract (with a higher payment and almost double interest rate) but don’t go after a bank immediately for payment after an approved loan goes through? This is a SCAM. The *** Federal Credit Union contract Dancy Auto attached a document is NOT the one that was presented to me and I have attached the correct formsNotice on my form the Loan date was for 7.**.2015, which is the date I have been saying all along, is the same day I refused to sign the new *** contract. I have also attached a copy of the new bill of sale dated on 07/**/that I refused to sign! *note my signature is next to the original bill of sale but not the new bill with a payment of $@ 72monthsI went to Dancy for the second time on 07/**/since 6/**/and refused to sign the new *** contract (higher payment and interest rate than original 6/**/contract) and requested my car to be returned to me immediately! This is when they tried to scam me into paying $in service repairs to my Toyota corolla or they will keep both vehicles! This particular incident on 07/**/is why I am reaching out to the Revdex.com.Dancy has done everything to create more bills for me and more revenue for their greedy pockets! They have done NOTHING to satisfy me as a customer even though they are the one who slacked on their job! I AM ONLY AGREEING TO PAY FOR THE .25CENT PER MILEAGE I PUT ONTO THE BMW IN ORDER TO GET MY CAR BACK AND SATISFY THIS DISPUTE.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
After contacting [redacted] they have informed me that received an application from the dealer on 6/**/2015 and told them I was approved for only $31,000 out of the requested amount of $34,000. [redacted] said they have not received and documents from Dancy Auto after 6/**/2015 and no one had contacted me in regards to this matter until 22days later on 7/**/2015. The reason why Dancy is just now informing me of this matter is because Sales manager JOSE was fired for misconduct and miscommunication with customers and the finance representative Ray was out on  a two week vacation (my uncompleted application sat on his desk for two weeks) and returned back to work on 7/**/15 to find out no one had contacted me in regards to loan application. 7/**/2015 is also the same day I came into Dancy and refused to sign the new loan application from [redacted] because of the higher interest rate and payments. The two repair service invoices(only one receipt for $286.00 shows paid on 7/**/15)that were submitted with this claim will show you that Dancy Auto did not want to simply give me my car back based on "mileage" only but wanted me to pay for work that was not even paid for on the Toyota corolla. If Dancy auto will return back my car if I pay for the mileage that I put onto the BMW then I will gladly pay that and return them there vehicle. As noted on the repair invoices Tyrone, the owner indicated that he would charge me .25cents per mile which came out to be 301$ I will pay that even though they have keep my Toyota corolla for 24 days and has added over 500 miles as well.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I put $3000 down they take $1000 of my deposit I don't feel like I have give them nothing that's not my fault they lied to me  I hope no one goes to that place unprofessional people I believe they should change that name instead dancy automotive group they should to ghetto automotive group. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,
 
We are working with [redacted] to have this issue resolved.  He agreed to bring his vehicle in so we can have this issue taken care of. He said he will close this case.

[redacted] informed us a few days after taking delivery of his vehicle that there were 3 lug nuts missing from a tire on his car.  He claimed he bought the car that way and we should replace them. We informed [redacted], it could have been a vandalism attempt to steal his wheels. He...

informed [redacted] that it was impossible. We informed him the car was thoroughly inspected by a NYS inspection station but we would reimburse him for $15 if he would purchase from an autoparts store. He then called [redacted] and said his friend went to a bmw dealer for himself and [redacted] had him purchase lugs for himself at the cost of $75. [redacted] informed him our agreement was for $15. He disagreed only on the basis that it was convenient that his friend was going to bmw anyway. It was our initial agreement to pay $15 and we will still honor our agreement. When [redacted] signed his paperwork we gave him copies of his warranty information but he is more than welcome to come back for a copy of the paperwork.

We have already told the costumer to come tomorrow and bring his credit card so we can do his refund. The price of the car included fees from the bank which we explained to him at the time of the interview with the finance manager. He agreed to the price and...

signed the contract. 
The customer committed a fraud by telling the bank he didn't signed the contract. He did sign the contract and left the dealer driving the car. The deal is now cancelled and the car is back on the dealer's possession.

Hello,[redacted] purchased a Warranty at the cost of $6000. If he wishes to cancel the warranty we can have that processed. He brought the vehicle in with an issue with the oxygen sensor and it was resolved.