Dappz.com

The wrong motor was sent to me and the company is not giving me a return label and refund as of yet
Order #: XXXXXXX received but it was the wrong motorI ordered a replacement motor for a Emerson HQXXXXXXXEM which is advertised as Product Description
International Comfort Products XXXXXXX Blower Motor, manufactured by International Comfort Products
Please note that this is a compatible replacement for the ICP motorThe one we have listed has these specs: 1/3hp 115v 1050rpm 4sp CCWThis motor has wires
The motor I received has the specs of 1-3hp 115v 1075rpm 3sp CCW which only has wires
This company is playing games, the only way to communicate is by chat or e-mail, no phone numbers are listed, I want a return shipping label immediately and a refund within week

Site advertised they could get me a part by a certain date, I ordered paying extra for expedited shipping and they then didn't send the part on time
I ordered a part 3/22/with the website giving a delivery date of 3/24/I was in need of the part so I ordered quickly so they could get it shippedAfter growing concerned about not getting a confirmation I started an online chat with their customer service representative saying I needed the part by 3/and if they couldn't get it to me by that date I wanted to cancelThe chat representative advised me I would recieve an email soon this was before pm mountain timeI didn't receive an email so I emailed the company at pm advising I wanted to cancel my order if they couldn't get it to me by 3/They didn't resond until after six when they sent me a tracking numberWhen I tried to track it ups said a tracking number had been generated and was awaiting pickupToday 3/I tracked it and it indicated it would not be recei

Didn't return my money,and *** to do so
I ordered a part they said that they couldn't ship it.I received a email saying they would refund but I still haven't received it and they refuse to return my money

I ordered a washer drain pump for a washer LG Tromm WM1814CW I received something entirely different- don't know what it is
I placed an order for a washer drain pump for our washing machine LG Tromm WM1814CW The total cost was $($was for shipping) I received something else, have no idea what is is Looks like a circuit board I have tried to get in touch with someone in the company but with no luck First there is no telephone number, and then the e-mail which they have listed is not correct as it keeps being rejected I have no idea how to get ahold of the company and I am stuck with a part which I did not order and my machine is still without the correct part

Will Not refund my money, or answer emails
I sent back an item to them for refund, because it was the wrong item I sent with the United states postal serviceI sent with tracking # and so the box MUST be signed for They signed for the box on August 8thI waited a few days and emailed to themThis is the only way to contact these people is with email, they have no phone number listed any whereThey told me that there is nobody in that building to check for the boxI should wait a whileSo after waiting longer, I started to email them every few days to ask if the box was foundI keep getting the same answer, there is nobody to look for the boxI asked for a phone # to that office and they told me that they don't have a phone !! Finally a few days ago it has been over one month now that they signed for the boxI emailed again to ask about my refund, again they told me the same thing, that there is nobody in that building that can look for the boxNobody in that building

Simulated inventory issues and price gouging
ordered a refrigerator part at $They canceled my order citing they were out of stockWithin hours they sent me an email saying they had stock again and upon trying to re-order I noticed they marked the item up to $They will not honor my original purchase price and customer support showed no interest in helping

Bait and Switch PricingI ordered a refrigerator part (W10312695) advertised at $103.xx on SundayOn Monday I contacted DAPPZ.com and verified the part would ship that dayI was given an affirmative answerFour hours later I received an email that the "internet price" was wrongThe order was cancelled and I was informed that I could re-order the part at the new internet price $183.xxMy credit card was billed prior to shipment

Of course I wasn't allowed to return the part I ordered from Dappz.com, less then one week after I purchased itMy washer machine obviously has multiple problems so I just wasted $on a part I'm now stuck with from Dappz.com! Please don't make the same mistake I did! Buy on eBay with a great return policy

I placed an order for a Samsung dryer rack Prior to company submitting my I had to provide the model number for my dryer
I paid for the item plus shipping
I received the dryer rack and it does not fit, so I cannot use
I need to return the item and am being told I have to pay for shipping or which I do not have an issue
The issue is a 25% re-stocking fee that I am not responsible as the company shipped the wrong item I now discover that the model I have does not have a dryer rack I am certain they new this when they shipped the incorrect item to my home and charged my credit card
They have online communications and I am not sure if they are located in Michigan or Florida
Product_Or_Service: Samsung Dryer Rack
Order_Number: XXXXXXX
Account_Number: XXXXXXX

I put my order in on Wednesday and paid an extra $to have it delivered by the end of the week and when they finally got around to processing my order (on Friday) they told me it might be there on Monday at the earliestand when I when to "customer service" they basically told me tough ***, deal with itI will never order anything from these *** again and neither should you

Entered my model number into their site and ordered the pump listed for my unit I had opened a ticket expressing my concern that it may be the wrong pump and was given a short answer with no help I received the pump and it is wrong I tried to explain to "customer support" and they pretty much just made excuses If there are multiple series of a particular model number, their site should explain that I'm not a washing machine expert, but when I put the model number listed on my unit into your site I'm assuming it's listing the correct parts! Period! I have to pay for return shipping and a percent restocking fee because their website is insufficient Customer support is of no help and only sees things their way! WORST experience I've ever had with so called "customer support."

I ordered a front panel for a Jennair trash compactor that no one else hadIt arrived in days but was damagedI notified them by emailThey were very nice and answered me right awayA new one was shipped out as soon as they could get one.about daysAnd I didn't have to return the damaged oneI would do business with them again

Don't buy anything from a Dappz Auto company I purchased from their QuikShipMedical and had the worst experience I have ever had with on online order Their customer service is nonexistent You can't ever get a phone number to call and their email and chat services are the pits I never got my product and only got a refund after going through PayPal

Product still not received
I ordered a part for the washing machineBefore I ordered it I asked how long it would take and was told it would ship in hours and since I was in the midwest I would have it by 11-Yet as of this morning (XX-XX) your customer service still can't seem to find a tracking # to verify when it was shipped but keep saying they know it was shippedNo one can tell me any estimate of when this should now be expectedWhen I stated that it's beyond the delivery date that I was advised and I no longer wanted the product, especially since no one can confirm if it was even shipped out, I was told there would be a 25% restocking feeI would also have to pay for the cost of having it shipped back even if I refused delivery

"WARNING!!!! DON'T SHOP HERE!!!!!! THEY ARE SCAMMERS!!!!! HORRIFYING CUSTOMER SERVICE!!!! :-("
I HAD A HORRIBLE EXPERIENCE SHOPPING HERE AS A FIRST TIME CUSTOMER!!!! I HAD ORDERED A PART FOR MY MAYTAG DRYER MACHINE--A LINT TRAP, AND I HAD PAID EXTRA MONEY FOR IT FOR THIS PARTICULAR ONE BECAUSE IT IS THE EXACT MATCH OF MY OLD ONE!!! HOWEVER THEY SENT ME A LINT TRAP THAT LOOKS COMPLETELY DIFFERENT!!! A VERSION WHICH I KNEW I COULD HAD PURCHASED FROM OTHER COMPANIES FOR A MUCH MUCH CHEAPER COST!!! HOWEVER I DECIDED TO SPEND THE EXTRA MONEY BECAUSE I WANTED THAT EXACT ONE THAT WAS PICTURED ON THEIR WEBSITE LISTING!!! SO FOR THEM TO SHIP ME A COMPLETELY DIFFERENT ONE THAT I COULD HAD GOTTEN FOR MUCH CHEAPER ELSEWHERE REALLY TICKED ME OF! THEY TRIED TO GIVE AN EXCUSE THAT THIS WAS THE CURRENT ONE FOR MY DRYER!!! I TRIED TO COMPROMISE WITH THEM AND ASK FOR A $PARTIAL REFUND BACK SO I COULD JUST KEEP THE PRODUCT DUE TO THEIR ADVERTISEMENT OF NOT SHIPPING OUT THE SAME ITEM AS PICTURED ON THEIR LISTING!!! (IT'S LIKE WHEN YOU PAY FOR SOMETHING YOU BOUGHT ONLINE--YOU EXPECT TO GET WHAT YOU HAD SEEN AND PAID FOR, AND NOT SOMETHING ELSE-- UNLESS IT WAS STATED ON THE LISTING THAT THEY MIGHT SUBSTITUTE A SIMILAR PRODUCT IN PLACE IF ORIGINAL IS SOLD OUT, BUT THEY DID NOT STATE THIS ANYWHERE ON THEIR LISTING AT ALL!!!) THEY NEVER REPLIED BACK TO ME EVER AGAIN, AND JUST IGNORE ALL MY EMAILS TO THEM ABOUT THIS!!! :-(PLEASE DON'T SHOP HERE AND BE THE NEXT VICTIM!!!!!! :-(

Incorrect part sent
Wrong part, on billing statement enclosed in box states that I needed to contact them for return authorization labelAfter contacting them thru an email I was told I could not return part and no refundPart is in original packaging too
I have now noticed that many others have the same problemNo wheredies it state that I cannot return part

Company is not honest about shipping timesI ordered a part with a "delivery time" of 4/9, only to discover that the delivery by the shipper was 4/Despite invoice reading: "Ground Shipping (days) Estimated Delivery: Monday, 04/09/2018)If I want to return this item, they ask for 25% restocking, shipping costs, and all kinds of extra which makes a return practically impossibleIn other words, cannot recommend them

I ordered a part only to have Dappz cancel the order, increase the price by $30, and tell me that I could reorder at the new price if I wanted it. I will never use this vendor again. When I looked at other complaints on the web, I see that this is not a unique experience.

August 25, 2016
I ordered from dappz.com a LARGE Big Green Egg briquette grate that should have been 17-inches in diameter. To my knowledge, Big Green Egg sells ceramic barbecue grills in only two sizes - large and small. I received a Small grate that is 9-inches in diameter. After numerous emails to dappz Customer Service, and two live chat discussions, the response was that the company shipped the correct grate. My invoice and shipping label state that I ordered a LARGE cast iron briquette grate, Although I was given permission to return the heavy grate, it will be at my expense. When I said that the Company erred in the shipment and that the company should pay for the return, the Customer service representative repeated that the grate sent was the one ordered. I also requested a phone number so that I could talk to someone. The number that appears on the packing list: XXX-XXX-XXXX, has been disconnected. No phone number was provided.

This is a terrible company that cannot be trusted and should not be in business.
I will never do business with them again.

I purchased a replacement door handle for a refrigerator. The refrigerator door opens to the left. the part I received works for the freezer door but not the refrigerator.

I eventually found that the freezer door was the replacement for the refrigerator door for doors that opened from the right. This is not obvious by any means.

I found this information from another website which was very helpful. It had it on their product information. I brought the fact that there was no information concerning this on the Dappz website to one of their customer service reps and the reply was "...It's not their error... We do not know how your doors are installed." This may be true, but you should be aware that people have their doors open both left and right. That's why the companies sell them that way. So instead of a rude response, listen to the customer so you can improve the information on your site. Perhaps you should put this information under the product description.

So I will either have to pay their restocking fee and shipping or just keep the thing. Regardless of with I do with the part, I will never do business with them again.