DARCARS Chrysler Jeep Dodge of New Carrollton

Good morning, I spoke with Aaron D [redacted] our Service DirectorHe has already spoken with the customer and explained the reason for the code that was pulled after the oil changeThe code was what we call a "soft code"Jeep has actually put out a "TSB" on this codeIf a dealer receives that code then we are told to perform an updateThe update restarts the computer of the car and any other "hard codes" that are stored will present itselfLike in this caseOnce we updated, the computer told us he actually needed a Multi Displacment SolenoidThis Solenoid has nothing to do with the oil changeCustomer has authorized us to do the repairs that are neededAny other questions please let me know Thank you, Jammie D***

I have reviewed the customers concernThe day mile warranty is powertrain onlyYou will find exactly what is covered on the copy that was given to the customer at the time of purchaseRadio concerns and brakes are not includedThe car was Maryland State Inspected and did pass When the customer brought the car in to us it was for a noise concernThe brakes were inspected and the radio was checked as wellWe tightened the antenna for the radio concernThe rotors were resurfacedIf the customer is still having a concern we can take a lookHowever, any repairs that are needed outside of the day mile warranty, would be the customers responsibilityWe would only be able to offer a discount at this time

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: its not sufficient and in addition I never threatened anyone in DARCARS This is just another lie they tend to tellI never wanted the vehicleI was tricked, deceived and bold faced lied to in regards to the purchase of this unwanted vehicle Regards, [redacted] ***

The customer is correct that there was an incorrect charge amount The customer will be refunded $due to a miscommunication that occurred between the technician and the service advisor We apologize for the inconvenience and the error

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

We are truly sorry for thisI have confirmed that the other part could have been claimed under the recall as wellWe are issuing you a full refund for this repairI am very sorry for any inconvenience this has causedPlease confirm the address the check should be sent toThank you again

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the dealership has already inspected and photographed the damage, and concluded its repairable I disagree The damaged components are colored, brittle plastic Having been a practicing mechanical engineer for years, I am familiar with plastic repair techniques - they would not provide adequate durability for this application If the dealership agrees to replace the damaged components, and inspect and certify the airbag as correctly repaired, I will return Regards, [redacted] ***

Kim H [redacted] spoke with the customer on FridayWe do owe him for the difference in priceWe have submitted a check request and will mail out to the customer once we have two signature's Customer is aware and happy at this timeThank you

We have tried to assist this customerShe has sent threating texts to our employeesWe are no longer speaking to this customerWe will refund the customer - this is what she paid and signed for the aftermarket parts to be installedIf the customer chooses to accept please let me know as our lawyer will be in contact with herThank you - Jammie

Good afternoon, I spoke with Aaron our service managerHe informed me that we did provide alt transportation during the time of repairsIn the end the customer traded out of this vehicle and is the new owner of a [redacted] ***If the customer is having any further concerns please let me knowThank you, Jammie D***

Good Afternoon This is an older vehicle with 218,miles on it Often, with an older car such as this, when you repair one issue the next weakest link in the chain fails Unfortunately, this is what has happened in this case Thank you,Nicole M [redacted]

I have reviewed the customers concernsI do apologize for any delay while the customer was waiting on the sales personI was told the wait was just about - minutes I spoke with the General ManagerFrom our understanding, the customer came in and was interested in both the [redacted] and [redacted] The customer ended up taking delivery of the [redacted] She called the next day and stated she didn't like the hood scoopWe told her to come back in and we would be happy to put her into the [redacted] The customer came in and we did all of the paperwork for the car that she was most comfortable withWe felt that we did everything we could to help the situationIn the state of Maryland there is no "cool off period"Technically once the paper work was signed and the customer left in the first car - that was her carHowever, DARCARS wants to make sure that the customer is satisfied that's why we changed cars for herAt this time the deal is fundedIf the customer still has concerns or questions please let me knowI have attempted to contact her as wellThank you - Jammie Dobson

We would like to repair the concernOur first step would be repair onlyIf the customer is not happy with the repair or the repair can not be completed satisfactory then we would replaceThis is our offer at this time

Good afternoonI did mail the letter as requested to the address provided in the emailI just sent the same letter to the customers email address to make sure it is not lost againThank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I understand the customer did return on the 18th of January and signed the necessary paperwork to complete her tag/title workIf there is any other question or concern that I can assist with please let me knowThank you - Jammie

I have spoken with our Service Director who is very familiar with this concernWe are currently waiting on a part to come inFrom what I understand we have provided some assistance with some of the repairs mentioned, as well as offered some future assistanceHe was reaching out to the customer as
well

I have reviewed the customers concernThe day mile warranty is powertrain onlyYou will find exactly what is covered on the copy that was given to the customer at the time of purchaseRadio concerns and brakes are not includedThe car was Maryland State Inspected and did pass. When
the customer brought the car in to us it was for a noise concernThe brakes were inspected and the radio was checked as wellWe tightened the antenna for the radio concernThe rotors were resurfacedIf the customer is still having a concern we can take a lookHowever, any repairs that are needed outside of the day mile warranty, would be the customers responsibilityWe would only be able to offer a discount at this time

I have reviewed the customers concernsI do see that the customer brought her car to us for the first time in August with 152,milesWe diagnosed it at that time needed repairs to the wires leading to her alternatorWe also noticed that she had a short to the tail lights as they were out as
wellThe customer returned January with 154,miles with a no start concern as well as her windows were not going up or downWe diagnosed at the wires has a short and we repaired theWe tested the battery and alternator and both passed at that timeWe feel the battery was drained by the wire shortWhen the customer returned the third time the battery failed and would not hold a chargeWe recommended replacing the battery but it was declined by the customerWe would be happy to provide good will assistance by offering the battery replacement at no charge to the customerPlease let me knowThanks- Jammie D***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: its not sufficient and in addition I never threatened anyone in DARCARS This is just another lie they tend to tellI never wanted the vehicleI was tricked, deceived and bold faced lied to in regards to the purchase of this unwanted vehicle
Regards,
*** ***