DARCARS Chrysler Jeep Dodge of New Carrollton

We would like for the customer to come in so that we can see if the dash is repairableIf its not repairable we will replace thisPlease let me know when the customer would like to come inThank you

Kim H*** spoke with the customer on FridayWe do owe him for the difference in priceWe have submitted a check request and will mail out to the customer once we have two signature's Customer is aware and happy at this timeThank you

If the customer should have concerns in the future please have them email me directly at ***@DARCARS.comI would be willing to assist with some sort of discount or possibly waive some diagnosticThank you - Jammie

Good Afternoon. This is an older vehicle with 218,miles on it. Often, with an older car such as this, when you repair one issue the next weakest link in the chain fails. Unfortunately, this is what has happened in this case. Thank you,Nicole M***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting
the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the dealership has already inspected and photographed the damage, and concluded its repairable. I disagree. The damaged components are colored, brittle plastic. Having been a practicing mechanical engineer for years, I am familiar with plastic repair techniques - they would not provide adequate durability for this application. If the dealership agrees to replace the damaged components, and inspect and certify the airbag as correctly repaired, I will return
Regards,
*** ***

No I never got the replacement vehicle

I have reviewed the customers concerns at lengthThe customer has nothing in writing supporting his claimWithout anything in writing we can not paint his vehicleThank you

I am sorry for the delayI will be providing the customer a letter stating that we did pull in errorI will have this to her MondayIf the customer could confirm her address that would be greatThank youJammie D***

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Complaint: ***
I am rejecting this response because:A valid response cannot be done within days. I received a voice mail from Steve F* on 3/8/saying my part was in. I need more time. I have never spoken to anyone with authority at Darcars. Only kids in the Service department. Hawa M*** a service clerk, and Aaron D*** a service manager. There are parts missing from my auto as stated in my complaint, the engine is idled way too high, along with missing lug nuts and damaged studs, and other parts under the hood are missing. The ABS light is still on, the door locks and door chime is still inoperable. I paid for all these things and still have not received them. Been made to wait months for parts I was forced to pay for in advance for labor that was never performed. I need to have this complaint remain open until I have been completely satisfied
Regards,
*** ***

Good afternoonI understand that we were able to find that the radio was causing the draining of the batteryThis repair as well as alternate transportation is being coveredPlease let me know if this is not the caseThank you

We would like to repair the concern. Our first step would be repair only. If the customer is not happy with the repair or the repair can not be completed satisfactory then we would replace. This is our offer at this time.

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 Complaint: [redacted]
I am rejecting this response because: I took a battery there to replace the that one that battery was less then one year old. The problem what drained the battery and that can happen again. That was not found out.  I bought it from AutoZone and they had to replace it free. I appreciate the offer but wasn't told this in time. I now have paid and picked up the jeep. They should refund me some of the money that I paid for when I had the diagnostic test. I do appreciate the offer but can't use that offer now. They should offer me a refund from the original diagnostics or offer me a guaranteed statement that if it stops running again I will not have to pay for another diagnostic test. If it had been done throughtly the frist time maybe this problem may not have happened. The Air bag and seat belt light still stays on, I was told by Steve F. the manager that for them to trace that would cost me more money for diagnostics fees. Which I thought was included in the frist research. Why wasn't it included in their research I wonder. They said they would pay for the towing charge but that did not happen it was paid for by my insurance company. That they don’t have to pay me because I pay for emergency road side services. For future references, they should be more proactive with their customer services and make sure people are getting quality services. I will not take my car there any more instead I will take it to the Darcars dealer ship in Marlow Heights. New Carrollton has horrible services for the repair shop and no one seem to care about the customers they are more concerned about their commission they can make. 
Regards,
[redacted]

I have reviewed the customers concerns. I do apologize for any delay while the customer was waiting on the sales person. I was told the wait was just about 15 - 20 minutes.  I spoke with the General Manager. From our understanding, the customer came in and was interested in both the [redacted] and...

[redacted]. The customer ended up taking delivery of the [redacted]. She called the next day and stated she didn't like the hood scoop. We told her to come back in and we would be happy to put her into the [redacted]. The customer came in and we did all of the paperwork for the car that she was most comfortable with. We felt that we did everything we could to help the situation. In the state of Maryland there is no "cool off period". Technically once the paper work was signed and the customer left in the first car - that was her car. However, DARCARS wants to make sure that the customer is satisfied that's why we changed cars for her. At this time the deal is funded. If the customer still has concerns or questions please let me know. I have attempted to contact her as well. Thank you - Jammie Dobson

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 Complaint: [redacted]
I am rejecting this response because:  The test drive of 1 mile along with the salesman in the car did not reveal the problems with the car.  The Service Department attempted to fix both the problems and neither are fixed.  The noise was described to the salesman, sales manager and service clerk as being in the brake line or tires.  They knew when they advised me to come into the service department.  Did they really expect to pay for repairs to the brakes within 7 days of purchase of a vehicle regardless of the 30-day warranty?At this point, I will fix the problems but never recommend or visit that dealership again. They are a shoddy, unreliable operation as far as I am concerned.  They took advantage of  a 62-year woman.  Bless them.I believe also that they do their own Maryland inspections but am not sure.  Another issue I found was that there are two different sized tires on the car.  This is another thing that most people would not notice.You may close this complaint.  I will not seek any resolution from Darcars.  Thank you for your assistance. 
Regards,
[redacted]

We are truly sorry for this. I have confirmed that the other part could have been claimed under the recall as well. We are issuing you a full refund for this repair. I am very sorry for any inconvenience this has caused. Please confirm the address the check should be sent to. Thank you again.

We have tried to assist this customer. She has sent threating texts to our employees. We are no longer speaking to this customer. We will refund the customer 1798.00 -  this is what she paid and signed for the aftermarket parts to be installed. If the customer chooses to accept please let me...

know as our lawyer will be in contact with her. Thank you - Jammie

The customer is correct that there was an incorrect charge amount.  The customer will be refunded $366.38 due to a miscommunication that occurred between the technician and the  service advisor.  We apologize for the inconvenience and the error.