Darcars Chrysler Jeep Dodge of Silver Spring

I would need proof that her card was charged twiceI can not see any transactions first hand as I do not work with [redacted] [redacted] is saying they only charged the card once not twiceIf the customer would like me to help her she would need to provide my last request - a bank statement showing two chargesOnce I have that proof I can contact [redacted] againThank you - Jammie

Please send me any receipts that you have from an "authorized dealership"I will review them and see what we can do from thereThank you

Mrs***, We received your complaint and want to try and make things right with youHowever, to be fair I would like to set the record straight on a few accusations you made in your complaintYou purchased a Consultation through [redacted] and asked us to come out regarding a landscape wall and landscape projectAlong with that consultation you were to receive the $credit towards work that was completedIt was “promised” but in this complaint you imply it was never given to youYou did not receive the $because that amount was only available for work scheduled and completedDuring our consultation on September 2, I gave you and your husband a book to choose what type of stone would be used for your projectYour husband mentioned tiered walls for the front of the house (like the walls in the “ad” picture) and also a semi-circle wall out front in the yard to put a tree behind itYou emailed me with your selection and that is the exact wall stone I used for your quoteThe quote did include two tiered walls as was in the pictureAfter approximately weeks your husband called back to get some explanation and ask questions about the proposalAs he and I discussed this further, it was determined the layout of the wall(s) I had prepared was different than what you were planningHe also asked that I add more detail about plants and wall specificationsWe agreed I would return to your home on Monday, September (Not on the Saturday following our conversation) to get new measurements which I didI sent the updated proposal that week, October with the changes as we had discussed themSince then the only contact I have received has been from [redacted] and the Revdex.comWe will replace the fee charged by [redacted] “Big Deal” of $to you as goodwillWe did fulfill the terms of the consultation by providing the initial appointment and proposal as you requestedThe refund check will be sent next week and mailed to your home address

I pulled the customers records and we did promise to absorb the cost of the rentalI spoke to [redacted] from [redacted] who explained to me that there was no other charges to the customer except the extra insurance that the customer requestedDARCARS does not cover any insurance as policy*** stated that he could not see any other charge that the customer is referring toIf the customer can provide me a copy of her bank statement - black out all info except date and charge from [redacted] - I can look into this furtherI am very sorry to hear that we could not perform all services requested in one tripThank you - Jammie

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good afternoon,Any concerns with the work that was done over a year ago should have been brought to our attention before the supplemental work was doneWe would have inspected it and honored the warranty if further repairs were neededWe will not be reimbursing for the repairs made at
another dealershipRegards,

I have reviewed the customers concernI spoke with the General Manager and found out what happenedThe truck was priced online by error and this was explained to the customerWe also explained the purpose of our disclaimerWe try our best to post accurate informationUnfortunately, from time to
time there are errorsI have attached the disclaimer that we have on all of our sitesWe are truly sorry for the confusionThank you - Jammie D***

Hello, I have attached the estimate and invoice for the work originally performed by Darcars in August of I have also attached the invoice and invoice receipt for the repair performed by *** in July of It is my understanding that Darcars warranties their work for 12k or monthsI made several attempts to get my vehicle fixed via warranty work through Darcars but was unsuccessfulThis is why I went to *** and had the truck repairedDarcars should be held responsible because their work was dishonest to begin withThe technician used glue to repair a part on the door lock that he/she broke and you can understand this from the *** invoice. Thanks, *** ***

I am very sorry to hear about thisI would like to look into his concerns moreI need to know what is still not working properly and then we can get the customer in for us to inspectWe can go from there once we have looked into this part firstThank you

Tell usI have spoken with Richard B***As the customer stated we did tell the customer that we would be happy to reimburse the hold before the customer purchased the carWe had to get the car through Maryland State Inspection and at that point we were not sure what repairs were needed
The customer was told upfront, as he stated, that since he had so many concerns with the vehicle then maybe he should look for something elseThe customer was adamant on this vehicleWe did find we had to order a part (seat part) and at that time put the customer in a loaner and told him that it would take sometime to get the part inAgain asking the customer if he wanted to cancel the transactionCustomer sent the following email on 3/31/15: Yusuf,I appreciate the hard work as my current vehicle is still deteriorating in conditionI need this vehicle as soon as possibleIt has now been well over a month since we started this process and not only have I waited, I've been offered no type of compensation for the delay, even after being told to come pick up/purchase the vehicle twice (rental car, discount, etc.)I will be contacting the corporate office once this transaction is finally complete- hopefully sooner rather than later.Thank you again and if any type of tracking number or the ability to actually see where the part is arises, please let me know.Thank you,*** With that being said, I have submitted a check request in the amount of for the deposit holdI will have that mailed out to the customer as soon as we have two signaturesUsually about business daysIf the customer still has concerns please let me know

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Please send me any receipts that you have from an "authorized dealership". I will review them and see what we can do from there. Thank you.

Good morning. If the customer can forward me either a copy of this case with his signature or a letter with all of the information with his signature, I can process this right away. I am sorry for the delay. Thank you.

Mrs. [redacted], We received your complaint and want to try and make things right with you. However, to be fair I would like to set the record straight on a few false accusations you made in your complaint. You purchased a Consultation through [redacted] and asked us to come out regarding a landscape...

wall and landscape project. Along with that consultation you were to receive the $200 credit towards work that was completed. It was “promised” but in this complaint you imply it was never given to you. You did not receive the $200 because that amount was only available for work scheduled and completed. During our consultation on September 2, I gave you and your husband a book to choose what type of stone would be used for your project. Your husband mentioned tiered walls for the front of the house (like the walls in the “ad” picture) and also a semi-circle wall out front in the yard to put a tree behind it. You emailed me with your selection and that is the exact wall stone I used for your quote. The quote did include two tiered walls as was in the picture. After approximately 3 weeks your husband called back to get some explanation and ask questions about the proposal. As he and I discussed this further, it was determined the layout of the wall(s) I had prepared was different than what you were planning. He also asked that I add more detail about plants and wall specifications. We agreed I would return to your home on Monday, September 28 (Not on the Saturday following our conversation) to get new measurements which I did. I sent the updated proposal that week, October 2 with the changes as we had discussed them. Since then the only contact I have received has been from [redacted] and the Revdex.com. We will replace the fee charged by [redacted] “Big Deal” of $129 to you as goodwill. We did fulfill the terms of the consultation by providing the initial appointment and proposal as you requested. The refund check will be sent next week and mailed to your home address.

I would need proof that her card was charged twice. I can not see any transactions first hand as I do not work with [redacted]. [redacted] is saying they only charged the card once not twice. If the customer would like me to help her she would need to provide my last request - a bank statement showing two charges. Once I have that proof I can contact [redacted] again. Thank you - Jammie

I pulled the customers records and we did promise to absorb the cost of the rental. I spoke to [redacted] from [redacted] who explained to me that there was no other charges to the customer except the extra insurance that the customer requested. DARCARS does not cover any insurance as policy. [redacted]...

stated that he could not see any other charge that the customer is referring to. If the customer can provide me a copy of her bank statement - black out all info except date and charge from [redacted]- I can look into this further. I am very sorry to hear that we could not perform all services requested in one trip. Thank you - Jammie

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I have resolved this matter. My credit card company has refunded me the money needed and [redacted] Automotive has refunded me $174.00 as well. I do not need any other assistance from Darcars - I do not want to do business with them any further.   
Regards,
[redacted]

We have adjusted the bill to 500.00. We made a goodwill adjustment due to the delay with getting his repairs completed. Customer picked up and is happy. Thank you.

Review: after not even having the vehicle for one week I noticed the car would shake very bad upon braking and the driver side rear shock was leaking. This vehicle came with a exetneded warranty. when I went to the dealership to let them know about the problem the sales manager and fiance person both had little care and walked away with out even asking to see if they could look at it or have a tech look at it while I was there. I had only put 40 miles on it since the vehicle was purchased. After taking it to my jeep dealership in [redacted] I found the rotors are out of manufactured spec and the rear shock was broke. I called the manger at darcars and his response was there just in the business to make money.

Business

Response:

Dear Ms.

Freeman,

Review: On April 5, 2014, I purchase a new anti-freeze reservoir from the Dodge parts department. On June 10, 2014, I returned the defective product with my actual receipt, thus explaining that a certified mechanic informed me that the seal around the cap was defective. I was then told by the parts representative that per his service manager, I would have to buy a new part, until they could test the old part that was returned. I explained that my receipt states I'm covered for 12 or 36 months or lifetime warranties, and that I was not going to pay another $114.91, until they tested the defective part. I was then told that they did not have the part there and that the part would not be in until 3:00 pm on today. I was then told that I would have to provide my Vehicle Identification Number (VIN) and the mileage upon my return. This was not an original requirement when I purchased the first part two months ago and this is not listed as a requirement on my original receipt.

Darcars Dodge needs to honor its written "RELAX YOU'RE COVERED" Pledge! If I'm covered please replace the defective part without all of the extra hassle that I didn’t receive when I purchased this same part from your establishment.Desired Settlement: I would like for Darcars Dodge to honor their written policy to consumers or add any additional return policies concerning defective merchandise to the receipt so that consumers are not falsely mislead into believing their pledge that the part is covered.

Business

Response:

Dear [redacted],

Please allow me to apologize that we did not provide Ms. Fields

with a better explanation on the criteria to return a part. In order for our team to return a part under

the terms of the Chrysler warranty, the part has to be deemed defective by an

authorized Chrysler dealer. A copy of a repair receipt from an authorized

Chrysler dealer should accompany the defective part.

We will use the feedback that [redacted] has provided to

train our team and improve the service that we provide.

Please feel free to contact me at ###-###-#### if you have

any questions or need additional information.

Thank you.

Rose ** B[redacted]

Vice President, Customer Relations

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. In addition I received an apology and a written explanation regarding my issue. I am hopefully that this information is relayed to their employees and team members to ensure an understanding by all of its consumers.