Darcars Toyota of Silver Spring

From: < [redacted] @***.com>Date: Mon, Jun 22, at 10:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: "[email protected]" Cc: " [redacted] @DARCARS.com" < [redacted] @darcars.com>Thank you for all your helpI had responded to the first email but maybe it was not seenI got a car from Darcars but I am still having issues with them because they submitted two cars to the financial company, instead of the one car I bought from themI gave them back the first car, and they still submitted it to [redacted] financial servicesI spoke with their customer service representative to have it resolvedThey told me on Thursday that it was resolvedI called [redacted] financial services this morning and they said Darcars has not contacted them yetI only have the [redacted] ***I have them back the ***I have been billed for two carsI am in contact with Darcars customer service representative JammieWaiting for a response from herCase not yet complete.Sent from my [redacted]

Good afternoon,I understand you were working with Kim in my office in regards to this concernShe has left you a few messagesWho from [redacted] 's told you that they would not honor the warranty? We normally have no issues with this companyPlease let me know or return Kim's callThank you, Jammie D***

If the customer has any of this in writing I would be able to investigate furtherI was not there at the time of purchase so I have to go off of what we have in writing and our policyThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Darcars did not actually respond to my complaint, which stated that they refused to send me an invoice or my car registration The attachment sent to Revdex.com and earlier to me is not an invoice - there is no total owed or any information on where to send it A customer service representative from Darcars called me and said that the money is actually owed to the Maryland MVA, which is noted nowhere on the document they sendThe company is highly unprofessional and I would not recommend them However, I am dropping my complaint because I obtained another copy of my car registration Thank you for your assistance Regards, [redacted]

Dear [redacted] , [redacted] , General Manager contacted [redacted] to apologize for our poor performance and to offer assistance [redacted] explained that we are unable to obtain new stickers, however, if [redacted] went to DMV to obtain the replacement stickers, [redacted] will provide reimbursement [redacted] also offered to pick up the vehicle from [redacted] ’s home to program the additional key [redacted] contacted [redacted] back yesterday and they scheduled an appointment for April 19, Please feel free to contact me at ###-###-#### if you have any further questions or need additional information Thank you [redacted] Vice President, Customer Relations DARCARS Automotive Group [redacted] ###-###-#### ###-###-####

I am very sorry for the delayPlease contact Kim at ###-###-#### or if you would like we can call you againPlease let me know what's best for youKim will reach out to [redacted] s and see why they are declining to helpThank you

Dear *** ***,
Roman">
I am very sorry for the delay in *** *** receiving the
refund that was agreed to. After
checking with our accounting department, I found where we did mail a check to
*** ***, however, it was never cashed.
We placed a stop payment on that check and re-issued another one. I spoke with *** *** today and instead of
mailing this one, he will stop by and pick it up
The check is attached along with the purchase agreement that
shows the balance amount of $1,
Please feel free to contact me if you have any questions or
need additional information
Thank you
Rose B***
Vice President, Customer Relations
***@DARCARS.com

Good afternoon, We charged the customer at the time of purchase for her tag workSince her first registration was an A class and the vehicle that she purchased moved her into a M class, MVA made her repurchase her tagsTotal needed to register for tag work is The customer will
see on her buyers order the total we collected was See attached for the official MVA receiptOn the right side you will see "Fees" under that you will see how the charges were broken downThe total State fees will be at the bottom of that column, equaling Thank you

Good morning, I personally met with *** *** last weekShe came in and we switched her into *** that she is comfortable withWe had a nice con***tion and customer has my information if any further assistance is neededThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
??The broken seat track issue was first brought to my attention by a Darcar employee when I had the car’s radio repaired in the dealership’s autoshopThe radio defect was made apparent the first week I purchased the car (existing prior to purchase), so Darcars told me they would fix itI immediately scheduled the repair at the dealership but had to wait until the beginning of August for the parts to arrive and then for availability during weekend hoursOnce I brought the car in to the service department in August, the Darcar employee informed me that he noticed by sitting in the driver’s seat that the seat track was also broken and would need repairHe told me this defect is something that would have manifested itself over a long period of time, not something that was done by me after the purchase of the carHe expressed concern that no one would notice the defect during inspection prior to selling me the car.
After speaking with him several times over the coming weeks about the dealership fixing the car for me, he couldn’t get the authorization to make the repairsHe then recommended I contact the sales department who sold me the car to discuss handling the repairOver the next several weeks I attempted, unsuccessfully, to speak with the Used Cars manager concerning this issueI called multiple times during different hours of the day, leaving detailed messages with several Darcars employees who didn’t have the authorization to help me, and realizing that the manager was never going to return my callsThese attempts to speak with someone concerning the seat track repairs ran well past the days you mention on pre-owned vehicle warrantyThe fact that there is no written record of any seat concern is surprising, given that I have kept an account of all Darcars employees I spoke to about this issue over several monthsAs you can see, I pursued resolution to this matter and received no satisfactionI simply want the car to be in the good and safe condition I assumed it was in at the date of purchase
Regards,
*** ***

Dear *** ***,
Roman">
Please allow me to apologize that we did not provide *** *** with the level of service that she expects and more importantly deserves
when doing business with us. I am very
sorry for our overall poor performance.
Please know that we will use the feedback that *** *** provided to
improve the overall service that we provide
Thank you
Rose B***

rgb(34, 34, 34)">From: Jammie D***Date: Fri, Feb 20, at 1:PMSubject: DARCARSTo: "***@myRevdex.com.org"
Good afternoon,
Please remove *** *** from our DARCARS stores as the point of contactI will be handling all of the Revdex.com cases for DARCARS CorpAlso, when you get a chance I would like to know what is outstanding or is there a way I can check with out bothering you?
I have tried to get in touch with case ***-*** *** to offer her a free service but can not reach herI tried to go back in and update the Revdex.com case but cant seem to figure that out
Any help/advice would be GREATLY APPREICATED!
Thank you in advance,
Jammie D***
Customer Relations Manager
DARCARS Automotive Group
***@DARCARS.com
###-###-####

Good
afternoon,
I
am sorry that we were unable to agree on a price to sell *** *** a vehicleThe
attached refund check will be mailed on April 11, to *** ***
Please
feel free to contact me at ###-###-#### if you have any questions or need
additional information
Thank
you
*** ** ***
Vice
President, Customer Relations
DARCARS
Automotive Group
***
###-###-####
###-###-####

I am very sorry for the delayWe will be providing the customer with this kit free of chargeI will personally follow up with him next week once the part is hereThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:There are two Toyota dealerships in my immediate vicinityBoth are owned by DarcarsThe vehicle in question was purchased at Darcars of Silver SpringI was informed by Toyota Corporation that repairs would be completed at Darcars of Silver Spring. Furthermore, the service representatives at the Silver Spring Darcars location confirmed that technicians have in fact begun similar repairs on 2007-***sThe oil consumption test which was ordered by, and completed by Silver Spring Darcars Service Center technicians confirmed that my vehicle is eligible for warranty repairs covered by Toyota CorporationThere is no legitimate basis for which I have been denied serviceConsidering the fact that I purchased the vehicle from Darcars, and the warranty repair service was initiated at Darcars in January, to suggest that I find another dealership is not an acceptable response
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:I was out of townCould not attend any callsPlease provide me Kim's number Based on my last conversation with *** (i am not 100% sure what his name was) from *** ***s, *** ***s will only honor years warranty not the Toyota Platinum years warranty I bought for $Also I am going to replace the unit for the fourth time since it stopped working in summer again
Regards,
*** ***

Good afternoon,
 
I am very sorry to hear of your past experience with us. I would like to look into this concern as well as your desired outcome. I will be back in touch with you today with a resolution.
 
Thank you,
Jammie D[redacted]

If the customer has any of this in writing I would be able to investigate further. I was not there at the time of purchase so I have to go off of what we have in writing and our policy. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  Darcars did not actually respond to my complaint, which stated that they refused to send me an invoice or my car registration.  The attachment sent to Revdex.com and earlier to me is not an invoice - there is no total owed or any information on where to send it.   A customer service representative from Darcars called me and said that the money is actually owed to the Maryland MVA, which is noted nowhere on the document they send. The company is highly unprofessional and I would not recommend them.  However, I am dropping my complaint because I obtained another copy of my car registration.  Thank you for your assistance.
Regards,
[redacted]

34, 34); font-size: small; font-family: arial, sans-serif;">From: <[redacted].com>Date: Mon, Jun 22, 2015 at 10:27 AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>Cc: "[redacted]@DARCARS.com" <[redacted]@darcars.com>Thank you for all your help. I had responded to the first email but maybe it was not seen. I got a car from Darcars but I am still having issues with them because they submitted two cars to the financial company, instead of the one car I bought from them. I gave them back the first car, and they still submitted it to [redacted] financial services. I spoke with their customer service representative to have it resolved. They told me on Thursday that it was resolved. I called [redacted] financial services this morning and they said Darcars has not contacted them yet. I only have the 2011 [redacted]. I have them back the 2004 [redacted]. I have been billed for two cars. I am in contact with Darcars customer service representative Jammie. Waiting for a response from her. Case not yet complete.Sent from my [redacted]