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Darcars Toyota of Silver Spring

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Reviews Darcars Toyota of Silver Spring

Darcars Toyota of Silver Spring Reviews (37)

I personally have spoken with [redacted], her daughter as well as her son. Based on that conversation and past conversations with our service department, we did decline to work on her vehicle. There will be no more assistance in regards to this needed repair. Any other Toyota dealership should be...

able to help if she decides to go forward with the repair. Thank you.

Good afternoon,I understand you were working with Kim in my office in regards to this concern. She has left you a few messages. Who from [redacted]'s told you that they would not honor the warranty? We normally have no issues with this company. Please let me know or return Kim's...

call. Thank you, Jammie D[redacted]

Dear
[redacted],
[redacted], General Manager contacted [redacted] to apologize for our poor performance
and to offer assistance. [redacted] explained that we are unable to obtain new
stickers, however, if [redacted] went to DMV to obtain the replacement stickers,
[redacted] will provide reimbursement.  [redacted]
also offered to pick up the vehicle from [redacted]’s home to program the
additional key. [redacted] contacted [redacted] back yesterday and they scheduled
an appointment for April 19, 2014.
Please
feel free to contact me at ###-###-#### if you have any further questions or
need additional information.
Thank
you
 
[redacted]
Vice
President, Customer Relations
DARCARS
Automotive Group
[redacted]
###-###-####
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon,I have reviewed the customers concern. After looking into our records I see that this vehicle was purchased over a year ago on July 14, 2014. I checked our service records to see if this was previously looked at. There was other work done in August of 2014 but no mention of a...

seat concern. Our warranty on pre-owned vehicles is 30 days or 1000 miles. DARCARS will not be covering the cost of the repair. We would be happy to take a look at it and come up with some sort of discount for the customer if they are interested. Please let me know. Thank you, Jammie D[redacted]

I am very sorry for the delay. Please contact Kim at ###-###-#### or if you would like we can call you again. Please let me know what's best for you. Kim will reach out to [redacted]s and see why they are declining to help. Thank you.

Review: *Incorrect VIN inserted on original leasing agreement

This resulted in my insurance company having the incorrect information and rendering the vehicle uninsured.

I drove this uninsured vehicle across several state lines, hundreds of miles.

I had to drive back to Silver Spring to re-sign the leasing agreement.

Had to re-file paperwork with my insurance company

*Lack of communication regarding the title to my trade-in

I was totally left in the dark that Darcars was having issues processing the title for my trade-in

*Darcar employee told me, on 12/19/2013, that I would receive a $2,000 check (balance of my trade-in) in a "few business days".

I did not receive this check until seven weeks later on 2/8/2014

*Second remote/fab was not available upon picking up my new vehicle on. I was told by sales manager on 12/19 that he would have it there when I came in for my tags.

Remote/fab was not there when I went to pick up the tags.

Sales individual told me that I had to wait until sales manager was in the office to get this fixed. After telling him this was unacceptable, he walked me over to the parts department.

Sales person had to have the parts department order a new one

I have to return to Silver Spring, yet again, to get the remote/fab.

*D.C. Registration sticker was placed on the incorrect side of the windshield and was lacking Zone 3 parking sticker.

*An individual from accounting called me on 2/12/2014 to inform me that Darcars owed me $650. Apparently, I was mistakenly charged DC tax on a lease. I was told that the check would be with the tags when I picked them up today.

$650 check was not with the tags

I called today, 4/03/2014 because the fab and registration issue still has not been fixed.Desired Settlement: I want the registration issue fixed and for them to furnish me with the second key/fab.

Business

Response:

Dear

[redacted],

Review: Our car 2010 Toyota Corolla Sports trim purchased originally from DARCARS toyota was having steering problems. The steering was turning out to be loose.When we booked a service appointment we told the customer representative about the problem and she said they will take a look at it when we bring it on our routine next oil change work. When I brought in the car they forgot to ask about the problem. I had to again specifically tell them about this specific problem. After saying we haven't done a 4 wheel alignment of the car in almost a year the Toyota Darcars Dealership at [redacted] service people suggested to do a 4 wheel alignment on the car which will solve the problem. This service was done on Feb 18th 2013. I waited around 3 hrs for the service to be done.They said that the car was out of alignment and the steering issue was because of that. They didn't even run additional diagnosis or took the car for a drive to see if the car still was having problems or not while steering . They charged me 74 dollars for the alignment and told me that our car will be fine to drive. I have full documents regarding the service done on this vehicle.

Well this didn't fix the problem.We continued to see having the problem getting worse and the turning the vehicle was getting worse. At high speeds the vehicle was very difficult to keep the vehicle in lane and it was very becoming very dangerous to drive this vehicle.

We took it this past Saturday March 30th 2013 to [redacted] for the same problem and told them to look at the steering wheel problem. They did a steering wheel diagnosis and also took a look at the alignment . The front alignment was out of place. The DARCARS service people didn't do the front alignment properly and hence the steering the car continued to get worse day by day.They also said that Alignment gets bad over a year around this area or more depending on drive conditions but not in less than 3 weeks. They said the last time the Alignment service was done on the vehicle was not done properly and was done in a incorrect manner. I have documents showing how the front alignment was incorrect and also the [redacted] techinician's additional notes on the service done on this past Saturday.

After finding the diagnosis we went on with [redacted] to do the correct alingnment and that fixed the issue. We immediately saw a difference in drive conditions and this fixes the issue we had now.We paid 91 dollars total for this service . 19 dollars for the steering wheel diagnosis and 72 dollars for the 4-WHeel alignment that was done again , this time in a correct way.

After returning I went to Darcars Service the same place where we did the first alignment and asked them to refund the 74 dollars charged for this service which they didn't do it correctly and diagnosis they didn't check after the alignment. I just wanted the refund for the charges for the services they provided me wrong and which caused additional costs for me to repair.

But they declined to say that it was their fault and they ignored me. I even talked to a Manager and the guy's name is "[redacted] " said no way they will be giving me my money back. So I came back from there and hence I am filling a complaint to get some justice.Desired Settlement: I want the money back which I wasted on trusting them doing the job . They didn't provide the correct service and charged me for their faulty service.

They either pay me in Cash, Check or credit it back to the original Credit Card.

Business

Response:

Dear **. [redacted],

Review: On Saturday May 11, 2013 I finance a used 2010 Corolla S (VIN: [redacted]) from Darcars Toyota of Silver Spring. on Wednesday May 15, 2013 at about 6:00pm I try to return the vehicle and purchase a new 2013 Corolla instead because the used corolla I received had several issues; a leak on the driver's left corner ceiling, corrosion throughout the car (on screws, battery bracket, trunk, front rotors etc.), a leaking engine head gasket, and slight vibrations on the vehicle when braking or standing still. These problems should not be happening on a 2010 vehicle and for the 18,090.70 I would much rather receive a new vehicle than a defective one. The dealer Salesman [redacted] said that they could not help me out on Wednesday May 15, 2013 because the guy in charge of return/replace named [redacted] was not in, so I left the vehicle in the service department and left all keys. I stop by today Thursday May 16, 2013 and [redacted] said that the deal could not be undone and that if I wanted to purchase a new 2013 Toyota Corolla I would have to trade in the vehicle and pay approximately $ 600.00 in transfer/tag/title fees. I wanted to return the defective car because I was unhappy with the issues on the vehicle and they refused to take it back even though no loan has been taken out yet according to Toyota Financial Services, whom will be responsible for providing me with the loan. This is an unfair treatment and I wish to return the defective vehicle and have every cent I spend on this car return.Desired Settlement: take the 2010 Corolla S back, cancel the loan application, and return the $1,000 down payment.

Business

Response:

Dear [redacted]

Review: On 9/21, I signed the 2-years lease agreement with this business. I traded in my old car. They said my old car was worth $6,400. According to the lease contract, the amount of the first payment was $4675.93. I decided to pay that using the trade-in ($6,400). So I was supposed to receive a check for $1724.07. They said that I would receive it within 4 weeks, however, as of today (11/13) I have not received the check. I emailed them several times but they never respond. I have all the documents with me.Desired Settlement: I would like them to send me a check for $1724.07 as soon as possible.

Business

Response:

Dear [redacted],

Review: On going with dealer, dealing a car purchase. After price agree everything when just fine.

Upon taking the next step though the finance inside process.

I Decide take walk away from the deal because " high interest rate of the car " .

Two days later I found out the process mine deposit check in the amount of $500 UDS as a deposit for the car

Which how ever I never decide to buy the car at the time, I left the dealer that night.

Mine bank came back and say I have a negative through mine account , and was charge a fees of $35

I when up ask to be refund was told that was for a deposit so they withdraw , without mine knowleage

Also was told a a manager by the name of Wahob take serveral week to work the process refund. I ask to also

refund a -$35 through mine bank for making a fee and he say NO....Desired Settlement: request to refund amount of $500 and the cost of mine -$35 due to mine bank charge me for

a negative account transation

thanks

Business

Response:

Good

afternoon,

Review: I financed a car on October 10th 2013 with Darcars of Toyota. I have a White 2011 Toyota Camry in my possession. I signed a contract with them and was able to leave the car lot with the vehicle. The finance manger [redacted] handled all of my paperwork. I signed several documents stating how much I am liable to pay each month as well as what my interest rates would be. I also made a down payment of $2000.00 for this vehicle. I received a call from [redacted] on November 21, 2013 stating that the bank was not going to honor the loan agreement and that I needed to be placed in a cheaper car or maybe the car I have needs the price taken down. Furthermore, if they were not able to reach an agreement with the bank that I would have to give the car back altogether. On the same day I later received an additional phone call from [redacted] who was very rude and hostile. He spoke to me in an elevated and aggressive tone. He repeatedly told me that he was going to come to my home with a tow truck and have the car repossessed if I did not come to the dealership expeditiously. He also stated that his manager gave him orders to have the car reported stolen.Desired Settlement: I honestly do not know what outcome I would like to receive as I am very confused as to how they could do this. I would like to make sure my down payment will not be taken away if I have to give the car back.

Business

Response:

Dear **. [redacted],

Review: On April 20, 2013 at 6:30 pm while traveling on Interstate 95 south from [redacted] back to my home. The Check Engine light suddenly illuminated. On April 22, 2013 I taken my vehicle to Darcars Toyota of Silver Springs to find out what cause the Check Engine to light-up, after signing into the Service department and the diagnostic performed. [redacted] the service advisor stated to me that the Catalyst Bank 1 is bad and is the reason why the Check Engine Light illuminated and needs to be replace. I consented to have the Catalyst bank 1 to be replaced and the water pump also. Later that evening [redacted] notified me that my vehicle repairs were completed and ready for pick-up. I picked-up my vehicle on the morning of April 23, 2013. I drove my vehicle for approximately 45 minutes going to my scheduled State of Maryland vehicle emissions inspection suddenly the Check Engine Light illuminated and resulted with my vehicle failing emissions inspection, due to the O2 sensor circuit Bank 1 sensor 2, which is part of the Catalyst Bank 1 which was newly installed and emissions inspection failure should have not occur. Darcars Toyota performed fraudulent improper repair that cost me $1717.38. Darcars Toyota taken my money and given dishonest, atrocious, terrible service that warrants criminal reputationDesired Settlement: Give an explanation why your mechanics failed to detect the O2 sensor circuit bank 1 sensor 2 on the diagnostic machine.

Business

Response:

Dear [redacted],

Review: The service consultant, [redacted], and technician, [redacted], recommended that I replace my front struts ("Found struts to be leaking"), front page ("making noise"), steering shaft ("making noise"), and lower control arm ("Replace lower control arm for both sides (crack)"). Their total quote for these services was $4,363.18. I was told that all of these parts failed their courtesy inspection and I was highly encouraged to replace all parts if not the same day, soon in the future.

I called my parents to question these recommendations. My car only has 37,000 miles on it. It is a 2005 Toyota Camry. It was previously owned by my 84 year old grandmother who drove it to the grocery store or doctor's office. I believed it to be in mint condition. I refused the services but continued to question the consultant during check-out. He told me these things come with old age.

I made an appointment with a mechanic up in Philadelphia where my parents live to get a second quote. I've used this mechanic for work and oil changes in the past (with my old 1996 Honda Accord with 100,000+miles). He called me shortly after I dropped the car off to tell me that there was no point in bringing it in to the shop. He found nothing to be at risk or needing repairs. He did not charge me for the emergency appointment. Meanwhile, I spent $119 with a 20% off coupon at the Toyota dealership for an oil change, tire rotation, and light bulb. Overpriced and not worth the 2 hour wait.

I am very disappointed that I was lied to and taken advantage of at the DARCARS Toyota Silver Spring dealership. I had gone to them twice previously for oil changes. My grandmother had taken her car to the Toyota location back home and I intended to follow her footsteps to ensure that my car continued to run in mint condition. I am reporting their location because I find their quote and proposed recommendations outrageous. I spent a full day of my vacation time driving to Philadelphia to get a new, less expensive quote. I'm glad that nothing was wrong, but I am appalled that I had been told otherwise at DARCARS. Imagine for a minute a young 25 year-old woman who decided to follow their recommendations and then found out that they weren't needed in the first place. I would have had $4,000 to pay back in addition to my numerous student loans and living expenses (granted, in one of the most expensive areas in the USA.)

It's a disgrace that they lied to me. I hope you take my complaint seriously. My story is just another one to add to the book of young women being taken advantage of for not knowing everything there is to know about cars.Desired Settlement: I would highly appreciate a credit to my card.

Business

Response:

Dear **. [redacted],

Please refer to the e=-mail chain below.

It was our hope to speak with **. [redacted] and invite her in so we could show her why we provided her with the recomendations, however, as you will read she asked that we do not contact her:

--------------------------------------------------------------------------------... />
(From **. [redacted])

Review: In May 2010, I purchased a brand new 2011 Toyota Camry from this dealership and the salesman sold to me the best extended manufacturers warranty they had then called the premium extended warranty to cover the vehicle. I paid off this car sometimes early this year before purchasing two other 2013 Toyota vehicles this year.

The power window in the 2011 Camry developed a fault because the windows individually would roll up and down but the central control button from the drivers side failed to operate the rest. I therefore called the Toyota warranty company which is different from the dealership and they told me that every failure connected to to the operation of the power window was covered. I called the dealership after I discovered that my battery tested low and that my four tires are also down on tread as they are the original battery and tires that came with the vehicle. I asked the dealership if the battery was covered under warranty since it has been only three years and I was told to come in and buy a new battery from them since the warranty does not cover my battery in a new car after three years.

I am the assistant store manager in a [redacted]) store in [redacted] Maryland where we sell tons of batteries and tires and so I decided to purchase the battery and tires from my store. I then took the car to Darcars Toyota dealership in silver spring which was where the vehicle was purchased and being the closest dealership to my work place for oil change service, fixing of the failed power window central operation and a cracked rear panel.

One [redacted] was assigned to me as a service writer who took me outside to further inspect the car. I told her the above mentioned services that where required and she stood there and told me that non of these are covered by the toyota warranty so that I would pay for the services. I became wary of the 'on the spot answer' and this propelled me to request [redacted] to at least call the warranty company first to see if these were covered or not before concluding on the spot that they where not covered. I further disclosed to her that I had called the warranty company and spoke to a man called [redacted] who informed me that the failure in the power window was covered.

She then took me inside, wrote up a service ticket and told me that she will charge me the sum of $135 as diagnostic fee for checking out the problem. I told her I do not want want to pay for any diagnostic fees because I am pretty sure that the service will be covered under the warranty. She then said that she will leave it on there, if the warranty covers it after she had contacted the warranty company then she will take it out but if it does not then I would be required to pay that so we agreed.

Couple of hours later, [redacted] called me and asked me if my battery was recently changed and I said yes and she asked me if I did the work my self and said no it was done by a certified technician from my ([redacted]) store and she then told me well her own technician said that because the battery was changed the power window lost its programming. I told her that that would be strange because the battery was supported prior to the changing and that was why the radio is still working with every other item that has a code in the vehicle. Moreover, the problem had developed long before the battery was changed. This was when my suspicion on what [redacted] was saying and doing became strong. She however told me that my vehicle is fixed and ready for pick up, I have to come in and pay for the diagnostic fee of $135 since the warranty company she contacted said that the work is not covered.

I had to call back the warranty company and I spoke to one [redacted] who looked through their records and told me that no body called them from the Darcars dealership and that my warranty has not been discussed at all. My said suspicion grew even more that Darcars through its employee wants to take an undue advantage of me, charge me for a job that they didn't even contact the warranty company to see if it was covered before billing me.

I called back the dealership and spoke to one of the service managers, [redacted] whom I informed that [redacted] called me to charge me for a work that is under warranty without calling the warranty company first. [redacted] said that [redacted] told him that she called the company prior to calling me. He said he, [redacted] will call hi**elf and took the name of the gentleman I spoke to over the phone at the warranty company, [redacted]. He promised to call me back after his call.

After several hours without a call back from [redacted], I called him to see what's going on so that I can resolve this and pick up my car but I was told that [redacted] was busy and will call me back. Again, he never did the whole day.

The next day Tuesday, I waited till up to about 8.30 am without a call from the dealer, I called in and again I was told that [redacted] is busy and will return my call. After a couple of hours, I received a call from the dealership it was from [redacted] who said that [redacted] asked her to call me. She said that she just called the warranty company and that they denied my warranty and I asked her what she told the warranty company before they declined warranty she would not tell me except that the company said that it is not covered. She said that I should come in and pay for the diagnostic only that there is no charge for the work. I called the warranty company to find out what [redacted] told them that was wrong with the power window operation that made them to deny warranty and I spoke to one [redacted] who informed me that [redacted] and the dealer just contacted them for the time that morning and told them that the window malfunctioned because I changed the battery in the car. This report by [redacted] simply means that the problem with the car was neither mechanical nor defect. I believe [redacted] was trying to ensure that I was charged like she held in her earliest opinion even before contacting the company that my car was not covered.

I pleaded with [redacted] and I called the dealership and had [redacted] on a conference call where [redacted] confirmed to [redacted] that neither [redacted] nor any body including [redacted] who had promised to call on Monday ever called them till that Tuesday morning which means that [redacted] and the dealership just made it up that my car was not covered and tried to get some money from me. When I diligently found out this lie, they told the warranty company that the problem resulted from a mere change of battery which would make the company to decline warranty. Every body with automotive repair experience knows as a fact that a car would not loose any memory if battery is supported during changing and even worse still when the problem had been there long before the battery change.

This is a huge automotive repair malpractice that is common when the customer is inexperience. I have been in the automotive repair industry for five year and had sold, had my certified technicians install tens of hundreds of batteries in both domestic and foreign cars and the windows don't just stop working as a consequence.

[redacted] on finding out this bitter truth rudely asked me not to deal with the dealership anymore and that they will keep my car until I pay the diagnostic and he hug up the phone on both I and [redacted].

I had to call the Toyota customer satisfaction and complaint line and made a complaint of the whole incidents.

Later on a lady called me from Darcars and told me that she is closing my claim against them and that they will keep my car until I pay a diagnostics fee regardless of all the lies and misdiagnoses.

I told the lady that I am a law abiding citizen and I will continue to explore all local remedies available to me to try get this mistreatment, malpractice and unsatisfactory customer service resolved because I love Toyota products which accounts for the reason why I own four different models. Toyota company had been there for long and does not deserve to have such a bad customer service advisers who lie to customers in order to take their money.

I hereby file this claim as part of my endeavor to get this matter amicably resolved and exhaustion of local remedies available. Meanwhile everyday I loose the use and need for my vehicle as it is unjustly being kept by the dealership.Desired Settlement: I need to pay for the oil change only and pick up my car because the power window mechanically failed which is covered by my warranty with toyota. The third work was never done.

Business

Response:

Dear **. [redacted],

Review: After several phone attempts, an e-mail communication notifying the dealership of an unauthorized inquiry was sent to a finance manager, **. [redacted], whose contact information was provided by the the dealership's receptionist. Having not received a response, a follow-up communication was sent to [redacted], VP of Darcars Automative Group, making her aware of the situation and asking for the issue to be remedied. I received a response from [redacted] a short time later and was informed that as it was a year old, it may take some time to research and that I would be updated. I have since followed-up on several occasions with no response and am attempting to resolve this matter without pursuing legal recourse - though inquiries performed under false pretenses are enforceable and subject to liabilities in the amount of $1,000.00. I presently reside in Texas and at the time of the unauthorized service resided in the Los Angeles region. I have no relationship with Darcars Toyota (ie, sought employment or requested credit), nor have I have ever intended to do business or request credit from Darcars Toyota.Desired Settlement: Immediate removal of the credit inquiry from my credit report and written acknowledgement that the credit inquiry was made in error by the dealership.

Business

Response:

Dear **. [redacted],

Review: This letter serves a formal complaint against DARCARS Toyoa.

I was in the market for an affordable vehicle that was fuel efficient and stylish. I initially went to [redacted], but was disappointed with the inventory and customer service. I was encouraged to visit Toyota and look into a Toyota [redacted].

Upon my arrival to the DARCARS Toyota showroom on August 24th I was greeted by a salesperson named Camara. The dealership was quiet and had minimal traffic that Sunday afternoon. Camara asked me what car I was looking for and I told him a [redacted]. He told me he’d return in a few minutes to show me the inventory. Twenty minutes later he returned and asked if I still wanted to see the [redacted]. I replied yes and he went to get the key so I could test drive the car. Fifteen minutes later he returned with the key and instructed me to follow him to drive to the back lot to pick up the car. I asked him why he didn’t just bring the car up to the showroom and he replied, “ it’s a long walk and it’s better to drive.” While looking at the Toyota [redacted], I spotted a [redacted] S Plus and was immediately drawn to it. Camara went to get the keys for this car, which took another 10-15 minutes. Upon getting in the car, Camara lacked product knowledge about the vehicle, and could not discuss the features aside from setting up the [redacted] and telling me how the driver seat reclined. I was very disappointed with his customer service, but I loved the car. The vehicle was listed at $20,895 for the 2015 model. I attempted to negotiate the price down to $19,500 for a lease. Camara was very adamant about negotiating. I told him I was a bit hungry and would return after getting something to eat, and even asked if he wanted me to pick him something up too. He said if I left, he would not follow-up with me. I said “No problem, I would not come back to work with him.” Before leaving the dealership, Rodrecus D[redacted] asked if I was ok and if I was being helped. I informed him that his colleague was not willing to work with me and asked if he could help me. He said he would reach out to assist me.

On August 25th, I received a phone call from Rodrecus. I explained the situation with Camara and the subpar customer service I received. He assured me he would get me the car I wanted for the right price. I began doing my research on other dealerships through [redacted] with 2014 and 2015 [redacted] S Plus cars. They offered prices that were well below the MSRP.

On August 27th, Rodrecus asked me to come to the dealership with the offers from the other dealerships to negotiate prices. He asked me to fill out an online finance application. Once I was pre-approved, he attempted to offer me a financing option for a [redacted]. I reiterated to Rodrecus that I wanted the Toyota [redacted] S Plus. He offered to send a car to pick me up from work to help expedite the process of closing the deal on the car. Unfortunately, towards the end of my workday I did not hear from him and I never made it to the dealership.

On August 29th, a customer relation’s representative called to follow up on the service I received from Camara and Rodrecus. I explained the entire ordeal to her and she was very receptive. She advised that Brian, the sales manager, would give me a call to address the issues.

Brian called on Saturday, August 30th, and assured me he would work with me to rectify the issues I had raised and get me into the car that I wanted, a 2014 [redacted] S Plus so that I could gain incentives and possibly receive a better price. I spoke to him again on August 31st. He was very receptive to my questions and needs for the car and asked me to come to the dealership the next day to check out the inventory and discuss pricing.

On September 1st, I arrived at the dealership around 3:00 pm and asked for Brian. The dealership was very busy due to the Labor Day holiday. Brian greeted me warmly and advised me to work with Rodrecus again. I was hesitant, but Brian assured me he would return once he was done with his customers. Rodrecus began negotiating numbers that I did not agree with and they didn’t have the inventory I was promised. The only car available was the 2015, with a higher price and no incentives. We went back and forth for about 2 hours. Rodrecus became frustrated and told me he was only trying to help and my credit prevented financing from lowering the price. I asked for a leasing option with a monthly payment of less than $350. He said the lowest he could go was $379 a month. He then explained that he had four other deals he was working on and that I was being unreasonable. He then walked away and didn’t return for a half an hour. I went to Brian and told him I was leaving because of the disrespect and lack of professionalism Rodrecus displayed. Brian encouraged me to stay and research the price of insurance so I could have a total picture of my monthly payments for both the lease and insurance. Brian even offered the assistance of his neighbors who were brokers for [redacted] and [redacted]. After another hour and a half, I finally got a reasonable deal with [redacted]. At 8:15 pm I agreed to take the deal for the 2015 S plus because of the service and attention I received from Brian. My paperwork went in at about 8:30pm. I did not meet with the Financial Advisor, Carlos, until 9:30pm. Once in financing, I was advised on the additional costs and terms of the lease agreement. I explained to Carlos that I wanted lower payments to accommodate these extra costs. I became very frustrated when the payment bumped up to $388 a month. I was now slated to pay $653 a month. I left the financing department at 10 pm. I was the last person in the dealership. From about 9-10 the car was supposed to be getting washed and filled with gas. At 10pm Rodrecus had still not found the car mats, filled the car with gas or finished the cleaning. Nor did he obtain the spare key that I needed until another salesperson brought it to his attention. I was officially done at 10:45pm. I was promised another full tank of gas and an additional car wash upon return. I was tired, hungry and completely dismayed by the entire process. I wasn’t even excited about my purchase. I was deprived of the joy and excitement of purchases my first car.

I received a call on September 2nd from Rodrecus. He inquired if I received a survey from the dealership regarding the service I received. I replied no. He attempted to coax me into a favorable review of the dealership and his service. He told me if I didn’t have anything positive to say, I shouldn’t fill out the survey. I was disturbed by this request and did not continue the conversation. I returned to the dealership on September 10th for the new buyer reception. I attempted to get some scratches that were on the ignition and on the glove compartment removed to no avail. I informed Rodrecus that I did not create these damages and I wanted the dealership to address it. Shortly after the last visit, I submitted the survey outlining the subpar customer service I received. I have not heard from Rodrecus since I submitted the survey. On September 30th, Sherlene L[redacted] and I spoke about what I outlined in the survey.

On October 12th, I arrived at the dealership to pick up my license plates. The receptionist and the Sales Manager, Tim M[redacted] warmly greeted me. After receiving my plates, the receptionist asked if I needed assistance fastening the plates on the car and I replied yes. She asked me for the name of the salesperson I dealt with and I told her Rodrecus, but I would prefer for someone else to assist me. Despite this request, she still called Rodrecus over the telecom. He walked up to the desk with food in his mouth, which is very unprofessional, looked at me and turned around. He then walked outside and used his phone. I asked the receptionist to page someone else to help me because I did not want to work with him. The receptionist paged another available salesperson to fasten plates on the car. I left the dealership slightly upset, but nonetheless not surprised by the reception I received from my former salesperson.

The service I received was deplorable and I dread doing any ongoing business with DARCARS Toyota. I would not have made my purchase if it were not for Brian Daley and Tim Morgan. I no longer want to have any business dealings with Rodrecus D[redacted] as he is very unprofessional. I hope to receive a response to this letter and that it will make a difference in the service that is rendered to future customers. Thank you.

Sincerely,

[redacted]Desired Settlement: I want the terms of my contract renegotiated and complimentary service rendered.

Business

Response:

Dear [redacted],

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Darcars Toyota of Silver Spring Rating

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Description: Auto Dealers - New Cars

Address: 12210 Cherry Hills Road, Silver Spring, Maryland, United States, 20904

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