Darque Tan

We apologize that your had this skin issueWe have never had a complaint of this sortI would think after your first skin issue, you would not continue to use the services or even the spray after consulting with your doctor All membership changes must be made in personWe require this to ensure that the customer knows what account changes are being madeWe have the customer sign a credit card slip to confirm the account change (freeze or cancel) and then we had the customer a hard copy of the freeze or cancellation formOur computer also records this change and saves itI have attached the membership form which this is stated inI also have a screenshot of the computer history where [redacted] did not cancel the membership, and indeed did freeze We have gone ahead and have cancelled her for free

We talked to [redacted] regarding her tanning account with us yesterday She signed up for the Monthly all beds membership which was a month commitmentIf she wanted to get out of the contract, she would need to pay a charge of to get out of the contractWe apologized to her and told her that we would cancel her account and waive the fee She did not have to pay anything for us to cancel her account Thank you,Meredith B

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

I do apologize for the experience that Kim had in our location I would not be able to issue any kind of refund because she did use our services On the agreement form it does states that you would be charged the monthly amount even if you did not use our services If you decide to come back to us, even at a later time, I will put a month of tanning on your account with no chargeYou would also have access to any location and this credit will always be on your account until you use it I have been in contact with the employee at he salon and went over this information with her Thank you, Meredith B

Complaint: [redacted] I am rejecting this response because: I did not call the employee thisI told the employee I was upset he behaved inappropriately with me and have record of him I believe trying to call me on my personal cell phone and apologize for his rude behavior when he found out I knew he put a note on my account stating, "she is such a princess" for other employees to see my visit before my lastI gave this employee the benefit of the doubt to take this down a second time I saw him and he proceeded to keep it posted on my accountI then received another email from this business stating I told the employee I was a lawyer and that he can't afford a membership like mineI did not say this comment at all, I stated to the employee I shouldn't be treated unprofessionally as I pay $to tan at this location a month and I personally handle corporate complaints for a publicly traded companyI was startled by this businesses response of falsely accusing me of actions I did not do nor could be proven through video and audio footageI am now going to request Revdex.com gets a hold of the footage to see the employee talking back to me and the actual audio recorded because this establishment is now falsely accusing me the customer of homophobic slurs and lies this employee is using to cover up his poor actions Sincerely, [redacted]

[redacted] I will refund you the October charge but I will need your full card number and expiration date to process the refund and this will take to business days to show in your accountYou can call me with this information at [redacted] or you can email me at [email protected] Thank you

I am looking at her account and she was not charged for the month of AugustPlease let me know if you still have questions.Thank you [redacted] / Customer Service

We emailed [redacted] informing her that we are no longer able to do business with her as a customerWe received multiple complaints from other customers about her inappropriate behavior in our salonsShe has come in on multiple times harassing our employees, including one incidence where she calls him a ***We do not tolerate this behavior at all and do not want to put our other customers in uncomfortable situations while at our salonsWe have given her a full refund for her tanning membership and have cancelled the membership as well at no additional cost

Hi [redacted] , Please send an email to [redacted] with any questions that you have regarding your account Thank you, Meredith

This customer had sent me an email that she wanted a refund for the chargeI looked at her account and I am not chowing this charge. I will get back in touch with her for her to send me banking information showing this charge. Thank you.Meredith B

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I've called them & left voicemail along w/ my work phone # so I can provide them w/ CC info for refundI am awaiting a call backI feel satisfaction knowing that this complaint will stay on record w/ the Revdex.com so others can see the way they treat their customers & that I had to fight for "the right thing"It is my firm belief that this company cares nothing for their "customers"....Only the bottom line or they would have done "the right thing" to begin with. *** ***

Revdex.com:
This letter is to inform you that Darque Tan has carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/2/5:35:PM and assigned ID ***
Regards,

Hello,We have received several communications from Ms***, in which we have done everything we can to accommodate herWe offered her a free month of her choosing of tanning, for whenever she comes back, before she chose to contact the Revdex.com. We have attached a picture of Ms ***
purchasing the bottle of lotion she is claiming was never purchased, and have the full video to show, if needed. We have also attached a copy of the membership agreement that she signed the day she started. On that day, she took advantage of our sale which offered her a waive of our start up fee as well as 25% off of the lotion that she purchased

Complaint: ***
I am rejecting this response because: First, I don't know how many times I have to say I was IN PERSON, requested the employee to CANCEL my membership and the EMPLOYEE DID NOT CANCEL it after telling me she didThe employee was new to me, assuming she was new and didn't know how to do it or didn't care to do itI was the customer, not EMPLOYEE responsible for doing the cancellationAnd I did this months prior to the charge.Second, to-date have I received the response they are claiming to my certified letter. Third, yes they offered me spa services but I am not willing to risk any reaction and go through another painful and long period of time if I were to react to something elseAnd if the spa services are $148, then why is it such an issue to refund a fraction of that for the fees of $that were withdrawn after I was told by the employee my account was cancelledSeems silly to put out more money than a simple refund. Lastly, comparing a health condition to a gym or cable tv is distasteful and quite frankly the most unprofessional manner a business could sayThat's like telling someone who suddenly got diagnosed with cancer that you don't give a crap*** is not something I've ever experienced and I welcome this company to do some research on the diseaseIt's not something that everyone shows signs of 100% of their lifeIt get triggered by various things and at any age, some young, some olderAnd in my case, at this particular time in life, tanning triggered the diseaseIf the company would like to see the seriousness of the rash and $in medical bills to prove it's not like a little allergic reaction that clears up in a few daysIt did not clear for over a month and halfAnd exposing my skin to tanning or other spa services was not something I wanted to chance after experiencing this.
So in closing, their employees lack of doing her job should not be coming out of my pocketThey are responsible for their employees not me, I'm the customerAnd for someone who has used this company for many years, I've never experienced such rude, distasteful managementEven in speaking with daily staff, they agree with me and were surprised by how the management has handled the situation.
Sincerely,
*** ***

Darque Tan charges a monthly fee as well as an annual fee
Darque Tan charges a monthly fee as well as an annual fee that they did not explicitly state even though I asked different people to explain any type of fees that would be associated with my accountI had an active membership for one month and froze the account for months, but because of these fees it ended up being $for that one month active membershipI've talked to customer services representatives since then and the first deflected and said I would have to talk to someone elseThe last was a broken record about it being in the membership agreementWhen it comes to fees, I think employees should be trained to highlight those fees up front

My name is *** a customer service and I apologize for this experience. We have been in contact with the employee and we are handling this accordingly. I will not be able to issue any kind of refund on the package that was purchased. We do not refund packages
amounts. This can either stay on the customers tanning account that she can use at any time and any locationThis will never expire. She can also transfer this to a friend or family member if she no longer want to tan. Thank you

We have adjusted the account to reflect the customers wishes of a $refundThank you

We have disconnected our self from this individual. After several back and forth reviews and comments on our Public [redacted] page we are unable to work currently or in the future with this individual. Again, we have cancelled her membership and have given her a full refund. What else is she wanting? We never fire customers and this is the first. However we can not put our employees and customers in uncomfortable situations. At this point their is nothing else to give or do with this individual. She was given a full refund when she should have received nothing at all. This individual has been reported by other customers as a bully and rude. We do not condone these actions in our salons and we want absolutely nothing to do with this individual now or in the future. This issue has been reworked over and over and we are done entertaining this young girl.

I am looking at her account and she was not charged for the month of August. Please let me know if you still have questions.Thank you. [redacted] / Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
To cancel your membership you just have to pay a one month debit and I have already done that. So technically they are not doing any favors. I'm no counselor for their staff about how they dislike the company and standing at the counter awaiting to be acknowledged because their employee is setting up an interview with another company shouldn't be how their clients are treated. Their resolution was for me to go to another salon. I shouldn't have to test other salons for quality service. As a chain, their goal and customer service should be the same across the board with all salons. 
Regards,
[redacted]